Section 53V — Competition and Consumer Act 2010: Dispute and complaint resolution

(1) A gas market code may include rules about disputes between gas market participants relating to gas market conduct, including: (a) disputes or complaints arising under, or in relation to, a gas market code; or (b) disputes arising during negotiations between gas market participants, including any of the following: (i) disputes relating to a prospective agreement between gas market participants; (ii) price disputes. (2) A gas market code may include the following rules about disputes between gas market participants relating to gas market conduct: (a) rules requiring a gas market participant to have internal or external dispute resolution processes; (b) rules requiring those processes to meet specified criteria. (3) A gas market code may do any of the following: (a) provide for a gas market participant to complain to the Minister or the Commission about: (i) a contravention of a gas market code; or (ii) a dispute between gas market participants relating to gas market conduct; (b) include rules about any of the following matters: (i) the manner in which such a complaint is made; (ii) how the Minister or the Commission deals with such a complaint.