Section 58BZD — Competition and Consumer Act 2010: Having an accessible and transparent internal dispute resolution mechanism—civil penalty provision

(1) A regulated entity contravenes this subsection if the entity does not have an accessible and transparent internal dispute resolution mechanism to deal with a person’s complaint about: (a) an activity that: (i) is or may be a scam; and (ii) relates to, is connected with, or uses a regulated service of the entity; and (iii) impacts the person at a time when the person is an SPF consumer of the service; or (b) the entity’s conduct relating to an activity of a kind described in paragraph (a). (2) Subsection (1) is a civil penalty provision. Note: This means subsection (1) is a civil penalty provision of an SPF principle for the purposes of section 58FJ (about civil penalties).