Section 181G — National Disability Insurance Scheme Act 2013: Commissioner’s complaints functions

The Commissioner’s complaints functions are as follows: (a) the functions relating to the investigation, management, conciliation and resolution of complaints conferred on the Commissioner by the National Disability Insurance Scheme rules made for the purposes of section 73X; (b) to educate people about, and develop resources relating to, best practice in the handling of: (i) complaints arising out of, or in connection with, the provision of supports or services by NDIS providers; and (ii) matters arising from such complaints; (c) to build the capability of people with disability to pursue complaints in relation to the provision of supports or services by NDIS providers; (d) to build NDIS provider capability to develop a culture of learning and innovation to deliver high quality supports and services, prevent incidents and respond to complaints; (e) to collect, correlate, analyse and disseminate information relating to complaints arising out of, or in connection with, the provision of supports or services by NDIS providers.