First-tier Tribunal Allows Tenant's Challenge to Service Charges
📌 In brief
In a recent case, a tenant successfully challenged the reasonableness of service charges for the year 2018-2019. The First-tier Tribunal ruled that the charges were reasonable and ordered the tenant to pay £4,831.93, plus £100 for the Tribunal application fee.
⚖️ Legal holding
A tenant is entitled to challenge the reasonableness of service charges under Section 27A of the Landlord and Tenant Act 1985.
📖 Technical summary
The Tribunal determined that the service charges for the year 2018-2019 were reasonable and ordered the tenant to pay them.
📜 Headnote Official document
The Tribunal determined that the service charges for the year 2018-2019 were reasonable and ordered the tenant to pay £4,831.93, plus £100 for the Tribunal application fee. The decision was based on the lease agreement and the statutory requirements under Section 27A of the Landlord and Tenant Act 1985.
📚 Full judgment Official document
OUTCOME: Allowed
FIRST TIER PROPERTY CHAMBER DECISION
FIRST-TIER TRIBUNAL
PROPERTY CHAMBER
(RESIDENTIAL PROPERTY)
Case Reference
:
CHI/00HN/LSC/2024/0020
Property
:
7 [APPELLANT], Bournemouth, Dorset, [POSTCODE]
Applicant: [redacted]
:
[COUNSEL]
Respondent: [redacted]
:
(1) Liability to pay and reasonableness of service charges section 27A Landlord and Tenant Act 1985.
Tribunal:
:
:
Judge T. Hingston
Date of Decision
:
9th October 2024
__________________________________________________
DECISION
________________________________________________
The Tribunal determines that the amount payable by Ms. [RESPONDENT] in service charge contributions for the year from September 2018 – September 2019 is £4,831.93, plus £100 reimbursement for the Tribunal application fee.
© CROWN COPYRIGHT
BACKGROUND
1. 7 [APPELLANT] (the Property) is a 2-storey property constructed in the early 190os which is divided into three residential flats, one on each floor. The second floor flat (7A) is occupied by the Respondent Ms [RESPONDENT], and the remaining two flats are occupied by Mr. [NAME] [NAME] [NAME] (ground floor) and Ms. [NAME] [RESPONDENT] (first floor.)
2. The Respondent Ms. [RESPONDENT] holds her flat under the terms of a long lease dated 4 July 2002.
3. The freehold interest in the Property is owned by the [COMPANY], [APPELLANT]., and the shareholders of this company are Mr. [APPELLANT], Ms. [NAME] and Ms. [NAME].
4. There have been two previous Applications to the Tribunal in respect of this property, under reference numbers:-
CHI/00HN/LIS/2023/0008 and CHI/00HN/LDC/2023/0164.
5. The first of these was an application as to liability to pay and reasonableness of the service charges (under Section 27A of the Landlord and Tenant Act 1985) for the years from 2012 to 2022 (in each case the service charge year ends on 29 September).
6. The second was a retrospective application (under Section 20ZA of the same Act) for an order granting dispensation from the statutory consultation requirements for specific works carried out during 2018.
7. In respect of the first of these applications, on the 3rd of November 2023 the Tribunal determined that the service charges for the years 2012 to 2018 and 2020 to 2022 were reasonable and Ms. [RESPONDENT] was liable to pay them in full. However, only £250 was payable for the year 2018-2019 because the consultation requirements had not been complied with in relation to the extensive decorative and repair works carried out during that period.
8. In respect of the second application, on the 23rd of January 2024 the Tribunal ruled that the consultation requirements (relating to the works as above which contributed to the higher service charges for the year ending September 2019) should be dispensed with.
9. In the light of the dispensation granted in Paragraph 8 above, the current Application seeks a further determination from the Tribunal - pursuant to section 27A of the Landlord and Tenant Act 1985 - as to the reasonableness and payability of the service charges for that particular year September 2018- September 2019.
10. Following Directions which were issued by the Tribunal on 17th July 2024, a bundle of relevant documents (72 pages) was filed and the matter was listed for a paper determination on the 3rd of October 2024.
11. Neither party had requested an inspection of the property or an oral hearing.
RELEVANT LAW
12. The relevant statutory provisions are to be found in sections 18, 19, 20, 20ZA and 27A of the Landlord and Tenant Act 1985 (the 1985 Act). See attached Appendix.
THE LEASE
13. There is a copy of the lease at Page 15 of the bundle. It is dated 4 July 2002 and is for a term of 99 years from 25 March 1965. It is understood to have replaced a previous lease so as to be consistent with the leases of the other two flats.
14. The Lease provides for a ground rent of £10 per annum payable by half yearly equal instalments on 25 March and 29th September in each year.
15, In addition the lessee covenants at clause 3.2: ‘To pay the service charge calculated in accordance with the Third Schedule on the dates stated there’.
16. Clause 1 of the Third Schedule provides:
“Service Costs” means the amount the Landlord spends in carrying out all the obligations imposed by this Lease (other than the covenant for quiet enjoyment) and not reimbursed in any other way including the cost of borrowing money for that purpose
17. “final service charge” means one-fifth of the Service Costs
18. “interim service charge” means a half-yearly payment on account of the final service charge which is half of the final service charge on the latest service charge statement
19. Clause 2 of the Third Schedule provides that the landlord must keep detailed accounts of service costs and produce a service charge statement for each period ending on 25 March and 29th September, setting out the service costs for that period with particulars of the amount spent on each major category of expenditure and stating the amount of the final service charge, the amount of the interim service charge paid by the lessee, and the amount by which the final service charge exceeds the interim service charge instalment or vice versa.
20. The service charge instalments are payable on the same dates as the ground rent, 25th of March and 29th September in each year.
21. By clause 4 of the Lease the landlord covenants to insure the Property, to pay all rates, taxes and outgoings in respect of the common parts, to provide the services listed in the Fourth Schedule and to maintain a reserve fund. The landlord may engage the services of such employees, agents, contractors et cetera as are considered necessary.
22. The services set out in the Fourth Schedule include repairing the roof, main structure and foundations of the building, decorating the outside (but not the window frames or the conservatory) at least once every 5 years, maintaining, cleaning, lighting and decorating the common parts, and maintaining the grounds.
APPLICANT’S CASE
23. The Applicant’s case was contained in their Statement of Case and in Witness Statements from Mr. [NAME] and Ms. [NAME].
24. Service charges for the year September 2018 – September 2019.
The interim and year-end service charge statements for this particular year are at pages 47 and 51 of the bundle. There was a total expenditure of £25,250.06 for that year (towards which £2000 was drawn down from the reserve fund), the greater proportion of which was for essential repairs, redecoration and maintenance costing £24,117.36.
25. On the 23rd of August 2018 Mr. [RESPONDENT] wrote to Ms. [RESPONDENT], giving details of 3 quotations for the works and inviting her comments. The parties ultimately selected the cheapest quotation from a company called [COMPANY] ([COMPANY]), and the uncontested evidence from previous proceedings was that Miss [RESPONDENT] had expressed her support for this choice on the basis that [COMPANY] had performed satisfactory work several times for a neighbour.
26. The works were completed and invoiced accordingly. There was no issue raised as to the quality of the work.
27. Although Ms. [RESPONDENT] made a payment of £2,200 in January 2019, the Applicant stated that no other payments had been made at all despite the Tribunal’s ruling in November 2023. Substantial service charge debts for Ms. [RESPONDENT]’s one-fifth share of costs during the years from 2012 to date are still outstanding, and this makes it difficult to undertake further necessary maintenance works.
28. The Applicant submitted that the service charge costs of the year in question were reasonable, the works had been done to a reasonable standard, and the Tribunal should order the Respondent to pay them forthwith.
29. The Applicants also sought an order for reimbursement of the Tribunal Application fee in the sum of £100, as the proceedings were only necessary because of the Respondent’s failure to comply with her obligations under the lease.
RESPONDENT’S CASE
30. The Tribunal issued Directions on 17th July 2024, which were sent to the Respondent Ms. [RESPONDENT] together with a form for her to indicate to the Tribunal whether she agreed with or opposed the application and whether she requested an oral hearing.
31. The Directions stated that if Ms. [RESPONDENT] agreed with the application or failed to return the form she would be removed as Respondent, although she would remain bound by the Tribunal’s Decision.
32. No response was received and no request for an oral hearing was made. The matter is therefore determined on the papers in accordance with Rule 31 of the Tribunal’s Procedural Rules.
TRIBUNAL FINDINGS AND CONCLUSION
33. The Tribunal was satisfied that the Lease clearly defined the Applicant landlord’s obligation to maintain the property, and the Respondent leaseholder’s obligation to pay service charges by way of reimbursement for the costs of doing so.
34. It was determined that the service charge costs for the year September 2018 – September 2019 were reasonably incurred, the works were done to a reasonable standard, and the landlord had complied with all the requirements in respect of service charge statements and accounts.
35. The Tribunal therefore determined that the service charges payable for the year in question were as follows: -
One-fifth share of the interim charge (March 2019) - £4,069
One-fifth share of the end-of-year charge (Sept. 2019) - 533.92
Interest on unpaid service charges - 229.01
TOTAL £4,831.93
36. The Tribunal orders the Respondent to reimburse the application fee of £100.
37. No order is made for payment of Ground rent, which is outside the jurisdiction of the Tribunal.
38. As Ms. [RESPONDENT] paid £2,200 into the service charge account during the period 2018 - 2019, that amount may be deducted from the amount payable.
39. However, the outstanding debt in respect of the other years from 2012 – to date remains.
RIGHTS OF APPEAL
1. A person wishing to appeal this decision to the Upper Tribunal (Lands Chamber) must seek permission to do so by making written application by email to [EMAIL] to the First-tier Tribunal at the Regional office which has been dealing with the case.
2. The application must arrive at the Tribunal within 28 days after the Tribunal sends to the person making the application written reasons for the decision.
3. If the person wishing to appeal does not comply with the 28 day time limit, the person shall include with the application for permission to appeal a request for an extension of time and the reason for not complying with the 28 day time limit; the Tribunal will then decide whether to extend time or not to allow the application for permission to appeal to proceed.
4. The application for permission to appeal must identify the decision of the Tribunal to which it relates, state the grounds of appeal, and state the result the party making the application is seeking.
📊 How courts decide similar cases
Among 12 similar decisions in this collection:
- First-tier Tribunal (Property Chamber) First-tier Tribunal Allows Challenge to Service Charges for Major Works
- First-tier Tribunal (Property Chamber) First-tier Tribunal Allows Tenants' Challenge to Service Charges
- First-tier Tribunal (Property Chamber) Tenant Successfully Challenges Service Charges and Legal Costs
- First-tier Tribunal (Property Chamber) Tenant Wins Challenge to Service Charges in First-tier Tribunal
- First-tier Tribunal (Property Chamber) Tribunal Determines Reasonableness of Service Charges in Tenancy Dispute
- First-tier Tribunal (Property Chamber) Tenant Successfully Challenges Service Charges in First-tier Tribunal
- First-tier Tribunal (Property Chamber) Service Charges Challenge: Reasonableness Under Scrutiny
- First-tier Tribunal (Property Chamber) Tenant Successfully Challenges Certain Service Charges
- First-tier Tribunal (Property Chamber) Tenant's Service Charge Challenge Rejected by Tribunal
- First-tier Tribunal (Property Chamber) Tribunal rules on service charges under Landlord and Tenant Act 1985
- First-tier Tribunal (Property Chamber) First-tier Tribunal Rules Service Charges Payable Under Landlord and Tenant…
A snapshot of this collection — not a prediction of your case's outcome.
⚖️ What tends to weigh in cases like this
✅ Tends to be accepted
- The tenant successfully demonstrated that the service charges were unreasonable.
- The court found that the landlord failed to provide adequate justification for the service charges.
- The tenant showed that the landlord did not follow the proper procedures for setting service charges.
❌ Tends to be rejected
- The tenant did not provide sufficient evidence to prove the unreasonableness of the service charges.
- The court determined that the service charges were reasonable based on the evidence presented by the landlord.
Patterns observed in similar cases in this collection — every case is unique.
❓ Frequently asked questions
What did this decision decide?
The Tribunal decided that the service charges for the year 2018-2019 were reasonable and ordered the tenant to pay them.
Who was involved?
The case involved a tenant and a landlord.
How did the court decide, and why?
The court decided based on the lease agreement and the statutory requirements under Section 27A of the Landlord and Tenant Act 1985.
Which laws or rules were applied?
Section 27A of the Landlord and Tenant Act 1985 was applied.
What was the argument that mattered most?
The argument that mattered most was the reasonableness of the service charges under the lease agreement.
Was the decision for or against the person who brought the case?
The decision was for the tenant.
What does this mean for someone in a similar situation?
Someone in a similar situation can challenge the reasonableness of service charges if they believe the charges are unreasonable.
What evidence or documents mattered?
Evidence included service charge statements and witness statements from the landlord.
Can a decision like this be appealed?
Yes, a decision like this can be appealed to the Upper Tribunal (Lands Chamber).
Is it worth getting a solicitor for a case like this?
It is always recommended to get advice from a qualified solicitor for a case like this.
