VadeLab
AllowedFirst-tier Tribunal (Property Chamber)·

First-tier Tribunal Decides on Reasonableness of Service Charges

Case No.

📌 In brief

The First-tier Tribunal decided on the reasonableness and payability of service charges for two leasehold properties. The decision was made based on the costs incurred for services, repairs, maintenance, improvements, insurance, or management of the property.

⚖️ Legal holding

Service charges are reasonable and payable if the costs are incurred for services, repairs, maintenance, improvements, insurance, or management of the property.

Topics

service chargesleasehold properties

Provisions

📖 What the law says

Landlord and Tenant Act 1985 s.18

In the context of this Act, a 'service charge' refers to an amount paid by a tenant as part of or in addition to rent, which covers services, repairs, maintenance, improvements, insurance, or the landlord's management costs. The 'relevant costs' include the actual or estimated costs incurred or to be incurred by the landlord or a superior landlord in connection with these services.

Landlord and Tenant Act 1985 s.19

The reasonableness of a service charge is determined by considering the relevant costs, ensuring they are reasonably incurred and that the services or works provided are of a reasonable standard. If the service charge is payable before the costs are incurred, the amount should be reasonable, and any necessary adjustments will be made once the costs are known.

Plain-English explanation — does not replace advice from a solicitor.

📖 Technical summary

The Tribunal determined the reasonableness and payability of service charges for two leasehold properties.

📜 Headnote Official document

The Tribunal determined the reasonableness and payability of service charges for two leasehold properties under the Landlord and Tenant Act 1985. The decision was based on the costs incurred for services, repairs, maintenance, improvements, insurance, or management of the property.

📚 Full judgment Official document

OUTCOME: Allowed

Case Reference

: BIR/17UE/LSC/2022/0004

Subject Properties : (1) [NAME_1]

(2) 5 [NAME_1]

Derbyshire

[POSTCODE]

Applicants

: [redacted]

(2) [NAME_3]

Respondent

: [redacted]

: [COMPANY_5] of Application : Application under section 27A of

the Landlord and Tenant Act 1985 for the determination of the reasonableness and payability of service charges in respect of the subject properties

Tribunal Members : Deputy Regional Judge Nigel Gravells

David Satchwell FRICS Date of Decision : 13 September 2022

________________________________________

DECISION ____________________________________________

© CROWN COPYRIGHT 2022 FIRST - TIER TRIBUNAL PROPERTY CHAMBER (RESIDENTIAL PROPERTY)

Introduction 1 This is a decision on an application under section 27A of the Landlord and Tenant Act 1985 (‘the 1985 Act’) in respect of service charges relating to the properties at [NAME_1] and 5 [NAME_1], [ADDRESS] [POSTCODE] (‘the subject properties’). 2 The first Applicant, [NAME_2], is the former leaseholder of [NAME_1]; the second Applicant, [NAME_3], is the current leaseholder of 5 [NAME_1]. The Respondent, [COMPANY_4], is the management company responsible for the management of the subject properties under the terms of the Applicants’ leases. 3 By application dated 25 March 2022, and received by the Tribunal on 1 April 2022, Mr [NAME_2] made three applications: (i) under section 27A of the 1985 Act for the determination of the reasonableness and payability of service charges demanded by the Respondent (‘the section 27A application’); (2) under section 20C of the 1985 Act for an order for the limitation of costs (‘the section 20C application’); and (3) under paragraph 5A of Schedule 11 to the Commonhold and Leasehold Reform Act 2002 for an order reducing or extinguishing the Applicant’s liability to pay administration charges in respect of the Respondent’s litigation costs (‘the paragraph 5A application’). 4 [NAME_3] was subsequently joined as the second Applicant. 5 On 20 April 2022 the Tribunal issued Directions for the conduct of the section 27A application. The section 20C application and the paragraph 5A application were stayed pending the determination of the section 27A application. 6 The Applicants indicated that they were content with a paper determination and the Respondent did not dissent.

Accordingly, the Tribunal determined the section 27A application on the basis of the documentation submitted by the parties.

Background 7 The subject properties are part of a development comprising 34 leasehold apartments in three blocks (8 apartments in [NAME_1], 11 apartments in [NAME_4] and 15 apartments in [NAME_1]) and six freehold houses. 8 The relevant terms of the Applicants’ leases are in similar form. 9 By clause 5.1, the Respondent covenants to provide the usual range of services to the relevant block, including maintenance and repairs, insurance and cleaning of the common parts. By clause 5.2, the Respondent covenants to provide the usual range of services to the estate (‘community’), including maintenance and repairs, gardening and lighting. 10 By clauses 3 and 4(1), the Applicants covenant to pay the relevant proportion of (i) the costs incurred in respect of the relevant block (the ‘service charge’) and (ii) the costs incurred in respect of the estate (the ‘community’ charge).

11 The first Applicant’s lease specifies the relevant proportions as 12 per cent of the service charge costs incurred in respect of [NAME_1] and one fortieth of the community charge costs. The second Applicant’s lease specifies the relevant proportions as 6 2/3 per cent of the service charge costs incurred in respect of [NAME_1] and one fortieth of the community charge costs. 12 The application originally challenged (i) the management fee and (ii) the buildings insurance premium for the service charge year 2020/2021; and (i) the management fee, (ii) communal cleaning, fire extinguishers, heating system maintenance, water hygiene control, water pump and tank maintenance and gas safety tests and (iii) conservatory repairs for the service charge year 2021/2022. 13 The Applicants subsequently withdrew their challenge relating to the buildings insurance premium for the service charge year 2020/2021, accepting that the costs were correctly apportioned. 14 The Respondent invited the Tribunal to determine formally that the buildings insurance costs were reasonably incurred. However, the withdrawal of the challenge means that the issue is no longer before the Tribunal and the Tribunal therefore has no jurisdiction to determine the issue. 15 The Applicants also withdrew their challenge relating to the conservatory repairs for the service charge year 2021/2022. The conservatory is attached to 4 [NAME_4]; and neither Applicant is liable to contribute to costs incurred in respect of that block. (Indeed, since the conservatory appears to be included in the demise of 4 [NAME_4], the individual leaseholder would normally be liable for the repair costs.) Statutory framework 16 Section 27A of the 1985 Act), so far as material, provides – (1) An application may be made to the appropriate tribunal for a determination whether a service charge is payable and, if it is, as to— (a) the person by whom it is payable, (b) the person to whom it is payable, (c) the amount which is payable, (d) the date at or by which it is payable, and (e) the manner in which it is payable. (2) Subsection (1) applies whether or not any payment has been made. (3) An application may also be made to the appropriate tribunal for a determination whether, if costs were incurred for services, repairs, maintenance, improvements, insurance or management of any specified description, a service charge would be payable for the costs and, if it would, as to— (a) the person by whom it would be payable, (b) the person to whom it would be payable, (c) the amount which would be payable, (d) the date at or by which it would be payable, and (e) the manner in which it would be payable.

17 Sections 18 and 19 of the 1985 Act provide – 18(1) In the following provisions of this Act ‘service charge’ means an amount payable by a tenant of a dwelling as part of or in addition to the rent— (a) which is payable, directly or indirectly, for services, repairs, maintenance, improvements or insurance or the landlord's costs of management, and (b) the whole or part of which varies or may vary according to the relevant costs. (2) The relevant costs are the costs or estimated costs incurred or to be incurred by or on behalf of the landlord, or a superior landlord, in connection with the matters for which the service charge is payable. (3) For this purpose— (a) ‘costs’ includes overheads, and (b) costs are relevant costs in relation to a service charge whether they are incurred, or to be incurred, in the period for which the service charge is payable or in an earlier or later period. 19(1) Relevant costs shall be taken into account in determining the amount of a service charge payable for a period— (a) only to the extent that they are reasonably incurred, and (b) where they are incurred on the provision of services or the carrying out of works, only if the services or works are of a reasonable standard; and the amount payable shall be limited accordingly. (2) Where a service charge is payable before the relevant costs are incurred, no greater amount than is reasonable is so payable, and after the relevant costs have been incurred any necessary adjustment shall be made by repayment, reduction or subsequent charges or otherwise. 18 Both the service charge and community charge referred to above (see paragraph 10) are within the statutory definition of ‘service charge’. Preliminary issues 19 The current management company ([COMPANY_6]) assumed responsibility for the management of the development containing the subject properties on 31 January 2020. The Respondent states that on the handover the previous management company ([COMPANY_8]) failed to provide relevant documentation in a timely manner; and that, as a result, the accounts for 2020/2021 had to be amended. 20 The Applicants challenged the Respondent’s version of events surrounding the handover. That in turn prompted a response from [NAME_7], a director of the Respondent company, who not only sought to answer the Applicants’ challenge but also commented adversely on the conduct of the first Applicant before and after his resignation as a director. 21 In the view of the Tribunal this exchange has no relevance to the section 27A application. The Tribunal has determined the issues relating to the 2020/2021 service charge year by reference to the amended accounts, which reflect the Respondent’s final figures for service charge costs for that year. In so far as the liability of the Applicants to contribute to the service charge costs as determined by the Tribunal differs in amount

from the amount in the service charge demands for that year, those differences will be reflected in the balancing exercise set out in clause 3 of the Applicants’ leases. 22 In the application, the Applicants’ challenges relating to the service charge year 2021/2022 were directed at the budget for that year and the service charge demands based on that budget. That was understandable since the service charge accounts for 2021/2022 had not been finalised at the time of the application. However, although those accounts have subsequently been finalised, the Applicants seem to insist that the Tribunal should determine the section 27A application by reference to the figures in the budget. 23 In the view of the Tribunal, such an approach would be inappropriate. The Tribunal is in a position to determine the application by reference to the actual costs that appear in the accounts; and it makes no sense to ignore those accounts and, moreover, to leave open the possibility of a further section 27A application relating to 2021/2022. 24 The Tribunal has therefore determined the application relating to 2021/2022 by reference to the service charge accounts for that year. In so far as the liability of the Applicants to contribute to the service charge costs as determined by the Tribunal differs in amount from the amount in the service charge demands issued in April 2021, those differences will be reflected in the balancing exercise set out in clause 3 of the Applicants’ leases. 25 In determining the issues of payability and reasonableness of the service charges demanded, the Tribunal took into account, so far as relevant, all written representations of the parties. Service charge year 2020/2021 26 The only outstanding challenge for the service charge year 2020/2021 relates to the management fee. 27 The global fee included in the accounts is £7439. 28 As the Respondent notes, the Applicants do not challenge their liability to contribute to the management fee through the service charge. Nor do they argue that the costs of £7439 were not reasonably incurred. Their only challenge is to the apportionment of those costs among the 40 properties in the development. 29 The Applicants argue that the total costs should be apportioned equally among the 40 properties in the development. The argument is based on the management agreement between the management company and the Respondent, which stated the fee (for 2020/2021) as ‘£155 + VAT per unit per annum therefore £6200 + VAT’. The Applicants argue that the formulation of the charging clause raised the expectation that the total costs would be apportioned equally among the 40 properties. 30 The Applicants further argue that their proposed apportionment of the management fee is consistent with the apportionment of other ‘professional fees’, which are treated as estate costs.

31 The Respondent disputes the Applicants’ argument on the ground that it fails to take account of the terms of the lease, which includes management fees as allowable costs in relation to both block costs (payable by the 34 leaseholders only) and estate costs (to which the six freeholders also contribute). The argument also fails to take account of the apportionment figures included in each lease. 32 In order to take account of the terms of the leases, the Respondent has continued the historic apportionment (which is not disputed by the Applicants) – (a) the management fee is apportioned between (i) the block services provided to the 34 leaseholders contributing to block costs and (ii) the estate services provided to the 34 leaseholders and the 6 freeholders contributing to estate costs; (b) 34/74 of the management fee is therefore apportioned to the block services and 40/74 is apportioned to the estate services; (c) the 34/74 is apportioned to the three blocks in the proportions 8:11:15 (reflecting the number of apartments in each block) and the leases provide for the proportion payable by each leaseholder in each block; (d) the 40/74 is apportioned equally among the 34 leaseholders and the 6 freeholders. 33 In the view of the Tribunal, the apportionment methodology proposed by the Applicants cannot be accepted. First, it disregards the various provisions for apportionment set out in the Applicants’ leases. Second, there is no basis for arguing that the management agreement between the management company and the Respondent effected a variation of the leases and the provisions for apportionment. As the Respondent argues, the charging clause in the management agreement reflects common practice for management fees to be calculated by reference to the number of units to be managed, multiplying that number by a notional management fee per unit. The apportionment of the resultant global fee is then subject to the terms of the relevant leases. The Applicants read too much into the formulation of the charging clause in the management agreement. In any event, an agreement between the management company and the Respondent cannot without more vary the rights and obligations of the leaseholders. 34 The Tribunal is not persuaded by the Applicants’ argument based on the treatment of other ‘professional fees’. This appears to be a reference to accountancy fees, bank charges and other outgoings, which are not readily capable of sensible apportionment between the blocks and the estate. 35 The Tribunal determines that the apportionment methodology adopted by the Respondent cannot be regarded as unreasonable. 36 Applying that methodology to the costs for 2020/2021 – (a) the costs would be apportioned £3418 to the block costs and £4021 to the estate costs;

(b) the block costs would be apportioned £804 to [NAME_1], £1106 to [NAME_4] and £1508 to [NAME_1]; (c) the first Applicant would be apportioned 12 per cent of the block costs apportioned to [NAME_1] = £96.51; (d) the second Applicant would be apportioned 6 2/3 per cent of the block costs apportioned to [NAME_1] = £100.53; (e) each Applicant would be apportioned 1/40 of the estate costs = £100.53. 37 The Tribunal therefore determines that the reasonable contributions to the management fee for the service charge year 2020/2021 are – (a) for the first Applicant £197.04; (b) for the second Applicant £201.06.

Service charge year 2021/2022 38 The parties’ representations in relation to the management fee for 2021/2022 are the same as those set out above for 2020/2021; and the determination of the Tribunal is the same. 39 Applying the appropriate methodology to the management fee for 2021/2022 (£7749) – (a) the costs would be apportioned £3560 to the block costs and £4189 to the estate costs; (b) the block costs would be apportioned £838 to [NAME_1], £1152 to [NAME_4] and £1570 to [NAME_1]; (c) the first Applicant would be apportioned 12 per cent of the block costs apportioned to [NAME_1] = £100.56; (d) the second Applicant would be apportioned 6 2/3 per cent of the block costs apportioned to [NAME_1] = £104.67; (e) each Applicant would be apportioned 1/40 of the estate costs = £104.72. 40 The Tribunal therefore determines that the reasonable contributions to the management fee for the service charge year 2020/2021 are – (c) for the first Applicant £205.28; (d) for the second Applicant £209.39. 41 The Applicants’ application for the service charge year 2021/2022 also challenges communal cleaning, fire extinguisher maintenance, heating system maintenance, water hygiene control, water tank maintenance and gas safety tests. In fact the costs relating to the water hygiene control are included in the water tank maintenance costs. 42 As the Respondent notes, again the Applicants do not challenge their liability to contribute to those costs through the service charge. Nor do they argue that the relevant costs were not reasonably incurred. Their only challenge is to the apportionment of those costs among the 34 leasehold properties in the development.

43 In fact the apportionment methodology challenged by the Applicants is that contained in the budget for 2021/2022 and the service charge demands based on that budget. 44 The methodology for which the Applicants argue is reflected in the final service charge accounts. The costs under each head of expenditure are apportioned to the three blocks in the proportions 8:11:15. 45 The Tribunal determines that that methodology is appropriate. 46 The calculations according to that methodology are set out in the table below –

Head of expenditure Sum included in service charge accounts [NAME_1] (8/34)

[NAME_4] (11/34) [NAME_1] (15/34) Communal cleaning £2952 £695 £955 £1302 Fire extinguisher maintenance £380 £89 £123 £168 Heating system maintenance £2942 £692 £952 £1298 Water tank maintenance £1710 £402 £553 £754 Gas safety checks £420 £99 £136 £185

47 Applying the proportions specified in the Applicants’ respective leases, the Tribunal determines that the reasonable contributions for the service charge year 2021/2022 are as follows – (a) for the first Applicant – (1) Communal cleaning: £695 x 12% = £83.40 (2) Fire extinguisher maintenance: £89 x 12% = £10.68 (3) Heating system maintenance: £692 x 12% = £83.04 (4) Water tank maintenance: £402 x 12% = 48.24 (5) Gas safety checks: £99 x 12% = £11.88 (b) for the second Applicant – (1) Communal cleaning: £1302 x 6 2/3% = £86.80 (2) Fire extinguisher maintenance: £168 x 6 2/3% = £11.20 (3) Heating system maintenance: £1298 x 6 2/3% = £86.53 (4) Water tank maintenance: £754 x 6 2/3% = £50.27 (5) Gas safety checks: £185 x 6 2/3% = £12.33

Summary Service charge year 2020/2021 48 The Tribunal determines that the reasonable contributions to the management fee for the service charge year 2020/2021 are – (a) for the first Applicant £197.04; (b) for the second Applicant £201.06. Service charge year 2021/2022 49 The Tribunal determines that the reasonable contributions to the management fee for the service charge year 2020/2021 are – (a) for the first Applicant £205.28; (b) for the second Applicant £209.39. 50 The Tribunal determines that the reasonable contributions to the costs of the services listed are as follows – (a) for the first Applicant – (1) Communal cleaning: £695 x 12% = £83.40 (2) Fire extinguisher maintenance: £89 x 12% = £10.68 (3) Heating system maintenance: £692 x 12% = £83.04 (4) Water tank maintenance: £402 x 12% = 48.24 (5) Gas safety checks: £99 x 12% = £11.88 (b) for the second Applicant – (1) Communal cleaning: £1302 x 6 2/3% = £86.80 (2) Fire extinguisher maintenance: £168 x 6 2/3% = £11.20 (3) Heating system maintenance: £1298 x 6 2/3% = £86.53 (4) Water tank maintenance: £754 x 6 2/3% = £50.27 (5) Gas safety checks: £185 x 6 2/3% = £12.33 Appeal 51 If a party wishes to appeal this Decision, that appeal is to the Upper Tribunal (Lands Chamber). However, a party wishing to appeal must first make written application for permission to the First-tier Tribunal at the Regional office which has been dealing with the case. 52 The application for permission to appeal must be received by the Regional office within 28 days after the Tribunal sends written reasons for the decision to the person making the application. 53 If the application is not made within the 28-day time limit, such application must include a request for an extension of time and the reason(s) for not complying with the 28-day time limit. The Tribunal will then consider the reason(s) and decide whether to allow the application for permission to appeal to proceed despite not being within the time limit. 54 The application for permission to appeal must state the grounds of appeal and state the result the party making the application is seeking.

Section 20C and paragraph 5A applications 55 The Tribunal has issued Directions in relation to the Applicants’ section section 20C application and paragraph 5A application.

13 September 2022

Professor Nigel P Gravells Deputy Regional Judge

Case Reference

: BIR/17UE/LSC/2022/0004

Subject Properties : (1) [NAME_1]

(2) 5 [NAME_1]

Derbyshire

[POSTCODE]

Applicants

: [redacted]

(2) [NAME_3]

Respondent

: [redacted]

: [COMPANY_5] of Application : (1) Application under section 20C of the Landlord and Tenant Act 1985 for an order for the limitation of costs

(2) Application under paragraph 5A of

Schedule 11 to the Commonhold and Leasehold Reform Act 2002 for an order reducing or extinguishing liability to pay administration charges in respect of litigation costs

Tribunal Members : Deputy Regional Judge Nigel Gravells

David Satchwell FRICS Date of Decision : 31 October 2022

_________________________________

DECISION ____________________________________

Introduction 1 On 13 September 2022 the Tribunal issued its Decision on the Applicants’ application under section 27A of the Landlord and Tenant Act 1985 Act (‘the 1985 Act’) in which they sought a determination on the payability and reasonableness of various elements of the service charges for 2020/2021 and 2021/2022 demanded by the Respondent: [redacted] BIR/41UE/LAM/2022/0002. 2 On the same date the Tribunal invited the parties to make representations on the Applicants’ applications (i) under section 20C of the 1985 Act for an order for the limitation of costs (‘the section 20C application’) and (ii) under paragraph 5A of Schedule 11 to the Commonhold and Leasehold Reform Act 2002 (‘the 2002 Act’) for an order reducing or extinguishing the Applicants’ liability to pay an administration charge in respect of the Respondent’s litigation costs (‘the paragraph 5A application’). 3 Both the Applicants and the Respondent submitted written representations. Legislative provisions 4 Section 20C of the 1985 Act (so far as material) provides – (1) A tenant may make an application for an order that all or any of the costs incurred, or to be incurred, by the landlord in connection with proceedings before … the First-tier Tribunal … are not to be regarded as relevant costs to be taken into account in determining the amount of any service charge payable by the tenant or any other person or persons specified in the application. … (3) The court or tribunal to which the application is made may make such order on the application as it considers just and equitable in the circumstances. 5 Paragraph 5A of Schedule 11 to the 2002 Act (so far as material) provides – 5A(1) A tenant of a dwelling in England may apply to the relevant court or tribunal for an order reducing or extinguishing the tenant's liability to pay a particular administration charge in respect of litigation costs. (2) The relevant court or tribunal may make whatever order on the application it considers to be just and equitable. Representations of the parties 6 On behalf of the Respondent, it was argued – (i) that it is essential that the Tribunal consider the practical and financial consequences of all those who would be affected when deciding on the just and equitable order to make: Conway v Jam Factory Freehold Ltd [2013] UKUT 592 (LC); (ii) that, as in Conway, the Respondent is owned and controlled by the leaseholders; and it would be manifestly unfair if the Applicants,

who were unsuccessful in their section 27A application, were to obtain the benefit of a section 20C order or a paragraph 5A order; (iii) that a section 20C order should not be made lightly or as a matter of course since the effect would be to interfere with the Respondent’s contractual rights (under the terms of the Applicants’ leases): Re SCMLLA (Freehold) Limited [2014] UKUT 58 (LC); (iv) that the ‘default position’ therefore is that the Tribunal should make no order under section 20C; (v) the Tribunal found in favour of the Respondent on every point raised by the Applicants in their section 27A application; (vi) that it would therefore be neither just nor equitable to make an order under section 20C or paragraph 5A. 7 The Applicants argued – (i) that the Applicants had been raising perceived anomalies with the service charge accounts since March 2020 and that the Respondent had persisted in its response that the accounts were correct; (ii) that at the date of their section 27A application (25 March 2022), the only available documents were the uncorrected service charge accounts for 2020/2021 and the service charge budget for 2021/2022 (which perpetuated the perceived anomalies); and that the corrected service charge accounts for 2020/2021 and the service charge accounts for 2021/2022 were not made available until 15 July 2022; (iii) that the Respondent failed to indicate that it was (or would be) reviewing the service charge accounts for 2020/2021 and 2021/2022 in the light of information from the previous managing agent; (iv) that, if the Respondent had kept the Applicants informed, they would not have made (or would have withdrawn) their section 27A application pending the clarification of the service charge accounts. Determination 8 The Tribunal took full account of the representations of the parties. 9 The Tribunal finds that under the terms of the Applicants’ leases the Respondent is entitled to recover its costs incurred in proceedings before the Tribunal. 10 It is obvious that the making of an order under section 20C and/or paragraph 5A would interfere with that entitlement. 11 Although the Upper Tribunal in SCMLLA stated that a section 20C order (and by analogy a paragraph 5A order) should not be made lightly or as a matter of course since the effect would be to interfere with the Respondent landlord’s contractual rights, as Holgate J commented more recently in Avon Ground Rents Limited v Child [2018] UKUT 204 (at paragraph 58), that is the very purpose of the paragraph 5A jurisdiction (and by analogy the purpose of the section 20C jurisdiction).

12 The Tribunal must therefore determine what is just and equitable in all the circumstances of the case; and, in making that determination, the Tribunal should take account of the practical and financial consequences for all those who would be affected by making – or not making – an order. 13 It is clear that the Tribunal found in favour of the Respondent on every point raised by the Applicants in their section 27A application, although in most instances the Tribunal only found in favour of the Respondent because the Tribunal made its determination by reference to the final service charge accounts for the relevant years. 14 By contrast, when the Applicants made their section 27A application they only had available to them the uncorrected service charge accounts for 2020/2021 and the service charge budget for 2021/2022. The Tribunal finds that for two years the Applicants had been questioning perceived anomalies that continued to be reflected in those documents but that the Respondent failed to engage in meaningful discussions with the Applicants. 15 In the circumstances, the Tribunal accepts that the Applicants felt that they had no alternative but to apply to the Tribunal for a resolution of the issues. 16 On the other hand, even after the final service charge accounts for the relevant years were made available, the Applicants persisted with their section 27A application to challenge the uncorrected service charge accounts for 2020/2021 and the service charge budget for 2021/2022, advancing arguments that were unsustainable. 17 In conclusion, the Tribunal determines (i) that it would not be just and equitable for the Applicants to be liable for all the Respondent’s costs when the Respondent’s lack of engagement left the Applicants with no real choice but to start proceedings before the Tribunal; but (ii) that it would be just and equitable for the Applicants to be liable for the Respondent’s costs consequent upon their continuation of the proceedings after the final service charge accounts for the relevant years were made available. 18 Perhaps the more complex issue is to determine how to give effect to that determination. 19 The consequence of not making a section 20C order would be that the Respondent could include its costs in the service charge accounts and recover those costs from all 34 leaseholders in the development. Even if the Tribunal does make a section 20C order, that order could only benefit the three leaseholders named in the Applicants’ application, leaving the Respondent free to recover its costs from the remaining 31 leaseholders, who took no part in the Applicants’ section 27A application (although the other leaseholders would be able to make their own section 20C application). In the view of the Tribunal that would be manifestly unjust and inequitable. Any costs should be borne by the Applicants alone. 20 The Tribunal therefore determines that it would be just and equitable to make a section 20C order. 21 However, as already indicated, the Tribunal is of the view that the Applicants should be remain liable under their leases for some (but not

all) of the Respondent’s costs. That result can be achieved by making an order under paragraph 5A, reducing the Applicants’ (potential) liability to pay an administration charge in respect of litigation costs. 22 As to the quantification of such an order, the Respondent has not provided a detailed schedule of legal costs. However, on 9 May 2022 [NAME_6], the management company appointed by the Respondent, wrote to the second Applicant (and presumably the other leaseholders) in connection with the 2020/2021 service charges. In that letter [NAME_6] stated that the Respondent’s costs in responding to the Applicants’ section 27A application were ‘likely to be in region of £5,000 to £10,000 plus VAT and disbursements’ but they expressed the hope that the Directors’ and Officers’ insurance would cover the costs. 23 The wide range of likely costs suggests that the quoted figures were not considered estimates. 24 Bearing in mind the conclusions on the just and equitable apportionment of costs (see paragraph 17 above), and work involved in dealing with the continuation of the Applicants’ section 27A application and the appropriate level of fee earner, the Tribunal determines that the Applicants’ liability for the Respondent’s costs should be limited to £1,000.00 (plus VAT if applicable). 25 The Tribunal is doubtful whether those costs will be covered by insurance. However, since the Respondent has raised that possibility, the Tribunal determines that the Respondent is not entitled to recover any costs unless and until the Respondent demonstrates to the Applicants and to the Tribunal that the costs have not been covered by insurance. Summary 26 Exercising its discretion under section 20C(3) of the 1985 Act, and applying the test of what is just and equitable, the Tribunal is of the view that, for the reasons set out above, it would be just and equitable to order that the costs incurred by the Respondent in connection with the proceedings before the Tribunal in relation to the Applicants’ applications are not to be regarded as relevant costs to be taken into account in determining the amount of any service charge payable by the Applicants and the other leaseholders specified in the section 20C application. 27 Exercising its discretion under paragraph 5A(2) of Schedule 11 to the 2002 Act, and applying the criteria of what is just and equitable, the Tribunal orders that, for the reasons set out above, the liability of the Applicants to pay an administration charge in respect of the Respondent’s litigation costs should be reduced to £1,000 (plus VAT if applicable). 28 However, no costs are recoverable by the Respondent unless and until the Respondent demonstrates to the Applicants and to the Tribunal that the costs have not been covered by insurance.

31 October 2022 Professor Nigel Gravells

Deputy Regional Judge

📊 How courts decide similar cases

Among 11 similar decisions in this collection:

A snapshot of this collection — not a prediction of your case's outcome.

⚖️ What tends to weigh in cases like this

✅ Tends to be accepted

  • Service charges are reasonable if they cover legitimate purposes and are proportional to the services provided.
  • Service charges are reasonable if they are incurred for services, repairs, maintenance, improvements, or insurance and are of a reasonable standard.
  • Service charges are reasonable if they are incurred reasonably and comply with the lease agreement.
  • A tenant is entitled to challenge the reasonableness of service charge demands under section 27A of the Landlord and Tenant Act 1985 if they are made outside the normal process.
  • Service charges must be reasonable and properly demanded according to the Landlord and Tenant Act 1985.

❌ Tends to be rejected

  • Service charges are reasonable if they cover costs incurred for the management and maintenance of the property.
  • A tenant is liable to pay service charges for roof repairs and other costs.
  • Service charges are deemed reasonable if they are reasonably estimated and necessary for maintaining the property.

Patterns observed in similar cases in this collection — every case is unique.

❓ Frequently asked questions

What did this decision decide?

The decision determined the reasonableness and payability of service charges for two leasehold properties.

Who was involved?

The decision involved tenants of two leasehold properties and the management company responsible for the properties.

How did the court decide, and why?

The court decided that the service charges were reasonable and payable if the costs were incurred for services, repairs, maintenance, improvements, insurance, or management of the property.

Which laws or rules were applied?

The Landlord and Tenant Act 1985 sections 27A, 18, and 19 were applied.

What was the argument that mattered most?

The argument that mattered most was whether the costs were incurred for services, repairs, maintenance, improvements, insurance, or management of the property.

Was the decision for or against the person who brought the case?

The decision was for the tenants who brought the case.

What does this mean for someone in a similar situation?

Someone in a similar situation should ensure that the costs incurred for service charges are reasonable and related to the management of the property.

What evidence or documents mattered?

The evidence and documents related to the costs incurred for services, repairs, maintenance, improvements, insurance, or management of the property mattered.

Can a decision like this be appealed?

Yes, decisions like this can be appealed to a higher court.

Is it worth getting a solicitor for a case like this?

It is recommended to seek advice from a qualified solicitor for cases involving service charges.

Official source: First-tier Tribunal (Property Chamber) headnote and full judgment reproduced from the court's public records. View on the official source ↗Summary, holding, technical summary and questions: produced by Artificial Intelligence based on the official headnote and judgment. These are VadeLab’s own material and are not the work of the Court.This decision was issued by the First-tier Tribunal (Property Chamber) and is reproduced from its published records. VadeLab is not affiliated with, and this page is not endorsed by, that court or tribunal.