First-tier Tribunal Dismisses Service Charge Claims
📌 In brief
The First-tier Tribunal dismissed the service charge claims because the demands were not made in the correct format and had passed the legal time limit. The ruling emphasises the importance of adhering to legal procedures when a person service charge demands.
⚖️ Legal holding
Service charges are not payable if demands are not made in the proper form and exceed the limitation period.
📖 What the law says
A demand for the payment of a service charge must come with a summary explaining the rights and obligations of tenants regarding service charges. If this summary is not provided, a tenant can refuse to pay the service charge. Additionally, any penalties for non-payment or late payment of service charges do not apply during the withholding period.
Plain-English explanation — does not replace advice from a solicitor.
📖 Technical summary
The Tribunal dismissed the service charge claims due to improper demands and exceeded limitation periods.
📜 Headnote Official document
The First-tier Tribunal dismissed the service charge claims due to improper demands and exceeded limitation periods. The Tribunal found that the demands were not made in the proper form and had exceeded the limitation period set by law.
📚 Full judgment Official document
OUTCOME: Dismissed
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FIRST-TIER TRIBUNAL PROPERTY CHAMBER (RESIDENTIAL PROPERTY)
Case reference : LON/OOBD/LSC/2024/0068
Property : 2nd [ADDRESS], [POSTCODE]
Applicant: [redacted]
Respondent: [redacted]
Type of [NAME] :Payability and reasonableness of service charges
Tribunal: Judge [NAME] of Hearing: 13th August 2024
DECISION
© CROWN COPYRIGHT 2024
1. The Applicant in this case is the [NAME] of premises at 2nd [ADDRESS], [POSTCODE] (“The premises”). The Respondent is the freeholder of the premises. The premises lies within a building containing seven residential flats and 2 restaurants.
2. A hearing took place on 8th August 2024. Neither party attended. In the Respondent’s case this is not a surprise because he has failed to engage with any of the directions. In the Applicant’s case it was expected he would attend because he filed a bundle of documents on the day before hearing. He had told the clerk that he was attending a wedding on the day of the hearing but he would attend the hearing if he was required to. In the event he did not attend
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for reasons which are unclear. This was disappointing because the Tribunal had assembled to hear the matter and a considerable amount of Tribunal time and money was potentially wasted. If as appears the case the Applicant chose the wedding above the hearing this is not acceptable particularly when the Tribunal had not been informed. As it is however, we don’t definitely know the reason for the Applicant’s non - attendance. What is clear however is that the Respondent has failed to engage completely.
3. We were able to reach a determination despite the absence of the parties. In doing so we have ensured that we were careful in applying weight to the Applicant’s evidence in light of his non - attendance. This evidence does however, carry some weight because it was not countered in any way by the Respondent.
4. In his statement the Applicant said the following:
- The Landlord called me on the 3rd of February 2024 and said that he had a cashflow problem and he needed me to pay for my share of the [NAME] going back seven years. I explained that I didn’t think he could recover costs going back that far but he said that he could and would email me the demands and I must pay them immediately. - I received the email on the same day with the demand for the payment of the seven years. In the email he demanded 2018, 2019, 2020, 2021, 2022, 2023 and 2024. - These were the First Demands for [NAME] for these years that I have received. - The Demands had no Rights and Obligations Included and requests via Phone, Text and Email for Proof of Insurance were ignored. - The Landlord and I have been in communication over these seven years by both phone and email but he has never mentioned or referred to these costs. - In good faith we paid 2023 and 2024 (without Proof of Insurance) but as the others were costs incurred by the Landlord over 18 months ago we appealed to the First-Tier Tribunal - As part of the this Bundle I have attached key correspondence between the Landlord and myself on this issue.
5. Attached to the statement were “invoices” produced by the Respondent which appear to have been prepared on the same date in 2024. The invoices were not in the proper form for a formal demand and did not contain the [NAME]’s rights and responsibilities.
The relevant law
6. The law applicable in the present case was limited. It was essentially a challenge to the payability of the costs.
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7. The Landlord and Tenant Act 1985,s.19 states the following:
19.— Limitation of service charges: reasonableness.
1. Relevant costs shall be taken into account in determining the amount of a service charge payable for a period— a. only to the extent that they are reasonably incurred, and b. where they are incurred on the provision of services or the carrying out of works, only if the services or works are of a reasonable standard; and the amount payable shall be limited accordingly.
2. Where a service charge is payable before the relevant costs are incurred, no greater amount than is reasonable is so payable, and after the relevant costs have been incurred any necessary adjustment shall be made by repayment, reduction or subsequent charges or otherwise. ….
8. The Tribunal’s jurisdiction to address the issues in s.19 is contained in s.27A Landlord and Tenant 1985 which states the following:
27A Liability to pay service charges: jurisdiction 1. An [NAME] may be made to [the appropriate tribunal]2 for a determination whether a service charge is payable and, if it is, as to— a. the person by whom it is payable, b. the person to whom it is payable, c. the amount which is payable, d. the date at or by which it is payable, and e. the manner in which it is payable.
2. Subsection (1) applies whether or not any payment has been made.
3. An [NAME] may also be made to [the appropriate tribunal]2 for a determination whether, if costs were incurred for services, repairs, maintenance, improvements, insurance or management of any specified description, a service charge would be payable for the costs and, if it would, as to— a. the person by whom it would be payable, b. the person to whom it would be payable, c. the amount which would be payable, d. the date at or by which it would be payable, and e. the manner in which it would be payable.
4. No [NAME] under subsection (1) or (3) may be made in respect of a matter which— a. has been agreed or admitted by the tenant, b. has been, or is to be, referred to arbitration pursuant to a post-dispute arbitration agreement to which the tenant is a party, c. has been the subject of determination by a court, or d. has been the subject of determination by an arbitral tribunal pursuant to a post-dispute arbitration agreement.
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5. But the tenant is not to be taken to have agreed or admitted any matter by reason only of having made any payment.
9. Under s.21B Landlord and Tenant Act 1985 a failure to include a summary of rights and obligations means that the Applicant is not liable to pay the sum. This is suspensory. In other words liability to pay is suspended until the proper demands are served. In the present case the Respondent has not served any demands in the proper form and the reliability of the “invoices” is questionable.
10. It would appear that the Respondent has recently come alive to the issue that he should have charged for the insurance and sought to bill for it on a backdated basis. As the Applicant has pointed out there is a time limit on claiming service charges once the costs have been incurred. This is an 18 month period (see s 20B Landlord and Tenant Act 1985).
Determination
11. On the evidence we have seen we consider that none of the amounts claimed are due. No proper demands have been made and it is now beyond the limitation period for claiming the demands before 2023.
Judge Shepherd
8th August 2024
Rights of appeal By rule 36(2) of the Tribunal Procedure (First-tier Tribunal) (Property Chamber) Rules 2013, the Tribunal is required to notify the parties about any right of appeal they may have. If a party wishes to appeal this decision to the Upper Tribunal (Lands Chamber), then a written [NAME] for permission must be made to the First-tier Tribunal at the Regional Office which has been dealing with the case. The [NAME] should be made on Form RP PTA available at https://www.gov.uk/government/publications/form-rp-pta-[NAME]-for- permission-to-appeal-a-decision-to-the-upper-tribunal-lands-chamber The [NAME] for permission to appeal must arrive at the Regional Office within 28 days after the Tribunal sends written reasons for the decision to the [NAME]. If the [NAME] is not made within the 28-day time limit, such [NAME] must include a request for an extension of time and the reason for not complying with the 28-day time limit; the Tribunal will then look at such reason(s) and decide whether to allow the [NAME] for permission to appeal to proceed, despite not
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being within the time limit. The [NAME] for permission to appeal must identify the decision of the Tribunal to which it relates (i.e. give the date, the property and the case number), state the grounds of appeal and state the result the party [NAME] the [NAME] is seeking. If the Tribunal refuses to grant permission to appeal, a further [NAME] for permission may be made to the Upper Tribunal (Lands Chamber).
📊 How courts decide similar cases
Among 11 similar decisions in this collection:
- First-tier Tribunal (Property Chamber) First-tier Tribunal Rules Service Charges Reasonable and Payable
- First-tier Tribunal (Property Chamber) Leaseholders Entitled to Know Staff Salaries in Service Charges
- First-tier Tribunal (Property Chamber) First-tier Tribunal Rules on Service Charge Demands
- First-tier Tribunal (Property Chamber) Tenant Successfully Challenges Reserve Fund Charges
- First-tier Tribunal (Property Chamber) First-tier Tribunal Determines Fair Service Charge Proportion
- First-tier Tribunal (Property Chamber) Reasonableness and Payability of Service Charges Determined
- First-tier Tribunal (Property Chamber) First-tier Tribunal Determines Service Charge Reasonableness
- First-tier Tribunal (Property Chamber) Reasonableness and Payability of Service Charges Judged by First-tier Tribu…
- First-tier Tribunal (Property Chamber) Reasonableness and Payability of Service Charges Determined
- First-tier Tribunal (Property Chamber) First-tier Tribunal Decides on Service Charge Reasonableness
A snapshot of this collection — not a prediction of your case's outcome.
⚖️ What tends to weigh in cases like this
✅ Tends to be accepted
- Service charges are reasonable and payable if they are incurred reasonably and in accordance with the lease terms.
- Service charges are reasonable and payable if they are incurred on the provision of services or works of a reasonable standard.
- Service charges are reasonable and payable only to the extent that they are reasonably incurred and provide services of a reasonable standard.
- A tenant is entitled to have service charge demands accompanied by a summary of leaseholder's rights and obligations.
- Leaseholders are entitled to know the salaries of staff for whom they are financing.
- A fair proportion of service charges for a property must be determined based on the size of the property compared to other flats in the building.
- A tenant is entitled to challenge the reasonableness and payability of service charges under the Landlord and Tenant Act 1985.
❌ Tends to be rejected
- Service charges and administration charges are reasonable and payable if they are incurred reasonably and are of a fair and reasonable proportion.
Patterns observed in similar cases in this collection — every case is unique.
❓ Frequently asked questions
What did this decision decide?
The decision dismissed the service charge claims due to improper demands and exceeded limitation periods.
Who was involved?
The dispute was between a tenant and a landlord regarding service charges.
How did the court decide, and why?
The court decided that the service charge claims were not valid because the demands were not made in the proper form and had exceeded the legal time limit.
Which laws or rules were applied?
The Landlord and Tenant Act 1985 sections 19, 21B, and 27A were applied.
What was the argument that mattered most?
The argument that mattered most was that the demands were not made in the proper form and had exceeded the legal time limit.
Was the decision for or against the person who brought the case?
The decision was against the person who brought the case.
What does this mean for someone in a similar situation?
Someone in a similar situation should ensure that their service charge demands are made in the proper form and within the legal time limit.
What evidence or documents mattered?
The evidence and documents included the demands themselves and the relevant statutory provisions.
Can a decision like this be appealed?
Yes, a decision like this can be appealed to the Upper Tribunal (Lands Chamber).
Is it worth getting a solicitor for a case like this?
It is always recommended to seek advice from a qualified solicitor for cases involving service charge disputes.
