First-tier Tribunal Grants Dispensation for Lift Replacement
📌 In brief
The First-tier Tribunal allowed a landlord to bypass certain consultation requirements for replacing a lift in Block C of a building in Eastbourne, citing urgent safety concerns for elderly residents.
⚖️ Legal holding
A landlord may be dispensed from consultation requirements if it is reasonable to do so.
📖 What the law says
The First-tier Tribunal can grant an exemption from consultation requirements if it finds it reasonable to do so. Consultation requirements refer to the obligations placed on landlords to consult tenants or recognized tenants' associations regarding proposed works or agreements.
Plain-English explanation — does not replace advice from a solicitor.
📖 Technical summary
The Tribunal granted dispensation from consultation requirements for replacing a lift in Block C.
📜 Headnote Official document
The First-tier Tribunal granted dispensation from consultation requirements for replacing a lift in Block C of a property in Eastbourne, due to urgent safety concerns affecting elderly residents.
📚 Full judgment Official document
OUTCOME: Allowed
© CROWN COPYRIGHT
FIRST-TIER TRIBUNAL PROPERTY CHAMBER (RESIDENTIAL PROPERTY)
Case Reference
:
CHI/21UC/LDC/2023/0167
Property
:
[APPELLANT], [ADDRESS], [POSTCODE]
Applicant: [redacted]
:
[APPELLANT]
Respondent: [redacted]
:
Type of Application
:
To dispense with the requirement to consult lessees about major works section 20ZA of the Landlord and Tenant Act 1985
Tribunal member
:
[NAME], Regional Surveyor
Date of Decision
:
25 January 2024
DECISION
The Tribunal grants dispensation from the consultation requirements of S.20 Landlord and Tenant Act 1985 in respect of replacing the lift to Block C.
In granting dispensation, the Tribunal makes no determination as to whether any service charge costs are reasonable or payable.
The Applicant must send a copy of this determination to the lessees
2 Background
1. The Applicant seeks dispensation under Section 20ZA of the Landlord and Tenant Act 1985 from the consultation requirements imposed on the landlord by Section 20 of the 1985 Act. The application was received on 6 December 2023.
2. The property is described as,
“[APPELLANT] OF FLATS. A AND B ARE JOINED AND FACE OUT TO SEA; BLOCKS C AND D HAVE A FRONT ELEVATION ON STAVELEY ROAD. THERE ARE THIRTY FLATS AND TWENTY TWO GARAGES. THERE IS ALSO A CARETAKERS FLAT FOR THE RESIDENT CARETAKER. THIS ART DECO DEVELOPMENT WAS BUILT IN 1938/9. [NAME] ITS OWN LIFT, FOUR IN TOTAL.”
3.
The Applicant explains that the lift in Block C has broken down and they would like to repair it as soon as possible with the safety of knowing that section 20 of the Landlord and Tenant Act 1985 will not have been breached.
4.
It is stated that,
“[RESPONDENT] BEEN SERVED WITH A NOTICE OF INTENTION THAT REPAIRS ARE REQUIRED TO ALL 4 LIFTS AT [APPELLANT], INCUDING BLOCK C WHICH HAS THE BROKEN DOWN LIFT.
And further
“THE BOARD OF DIRECTORS OF THE [COMPANY] THAT REPAIRS TO THE BLOCK C LIFT ARE URGENT AS SOME ELDERLY RESIDENTS ARE HAVING MOBILITY ISSUES WHICH MAY EFFECT THEIR HEALTH. FOR EXAMPLE, IN ATTENDING MEDICAL APPOINTMENTS AND USING THE STAIRS CAN BE A PHYSICAL STRAIN FOR SOME.”
5. The Tribunal made Directions on 12 December 2023 which required the Applicant to immediately send copies to the [RESPONDENT] and confirm that they had done so by 18 December 2023. On enquiry from the Tribunal the Applicant said that the Directions had not been sent to the Lessees and made an application to allow service on 22 December 2023.
6. To have permitted such late service would have shortened the time allowed for the Lessees to respond and was therefore refused.
7. Further Directions were made on 27 December 2023 allowing further time for the Lessees to respond.
3 8. No responses were received and no requests for an oral hearing were made. The matter is therefore determined on the papers in accordance with Rule 31 of the Tribunal’s Procedural Rules.
9. Before making this determination, the papers received were examined to determine whether the issues remained capable of determination without an oral hearing and it was decided that they were, given that the application remained unchallenged.
The Law
10. The relevant section of the Act reads as follows:
S.20 ZA Consultation requirements: Where an application is made to a Leasehold Valuation Tribunal for a determination to dispense with all or any of the consultation requirements in relation to any qualifying works or qualifying long-term agreement, the Tribunal may make the determination if satisfied that it is reasonable to dispense with the requirements.
11. The matter was examined in some detail by the Supreme Court in the case of [COMPANY] v [NAME]. In summary the Supreme Court noted the following. a. The main question for the Tribunal when considering how to exercise its jurisdiction in accordance with section 20ZA is the real prejudice to the tenants flowing from the landlord’s breach of the consultation requirements. b. The financial consequence to the landlord of not granting a dispensation is not a relevant factor. The nature of the landlord is not a relevant factor. c. Dispensation should not be refused solely because the landlord seriously breached, or departed from, the consultation requirements. d. The Tribunal has power to grant a dispensation as it thinks fit, provided that any terms are appropriate.
e. The Tribunal has power to impose a condition that the landlord pays the tenants’ reasonable costs (including surveyor and/or legal fees) incurred in connection with the landlord’s application under section 20ZA (1). f. The legal burden of proof in relation to dispensation applications is on the landlord. The factual burden of identifying some “relevant” prejudice that they would or might have suffered is on the tenants. g. The court considered that “relevant” prejudice should be given a narrow definition; it means whether non-compliance with the consultation requirements has led the landlord to incur costs in an unreasonable amount or to incur them in the provision of services, or in the carrying out of works, which fell below a reasonable standard, in other words whether the
4 non-compliance has in that sense caused prejudice to the tenant. h. The more serious and/or deliberate the landlord's failure, the more readily a Tribunal would be likely to accept that the tenants had suffered prejudice. i. Once the tenants had shown a credible case for prejudice, the Tribunal should look to the landlord to rebut it.
Evidence
12. The Applicant’s case is set out in paragraphs 2 to 4 above.
Determination
13. Dispensation from the consultation requirements of S.20 of the Act may be given where the Tribunal is satisfied that it is reasonable to dispense with those requirements. Guidance on how such power may be exercised is provided by the leading case of [NAME] v [NAME] referred to above.
14. No objections have been received from the [NAME] and in these circumstances I am prepared to grant conditional dispensation.
15. The Tribunal therefore grants dispensation from the consultation requirements of S.20 Landlord and Tenant Act 1985 in respect of replacing the lift to Block C.
16. In granting dispensation, the Tribunal makes no determination as to whether any service charge costs are reasonable or payable.
17. The Applicant must send a copy of this determination to the lessees.
D [NAME] [NAME] 25 January 2024
RIGHTS OF APPEAL
1. A person wishing to appeal this decision to the Upper Tribunal (Lands Chamber) must seek permission to do so by making written application by email to [EMAIL] to the First-tier Tribunal at the Regional office which has been dealing with the case.
2. The application must arrive at the Tribunal within 28 days after the Tribunal sends to the person making the application written reasons for the decision.
5
3. If the person wishing to appeal does not comply with the 28 day time limit, the person shall include with the application for permission to appeal a request for an extension of time and the reason for not complying with the 28 day time limit; the Tribunal will then decide whether to extend time or not to allow the application for permission to appeal to proceed.
4. The application for permission to appeal must identify the decision of the Tribunal to which it relates, state the grounds of appeal, and state the result the party making the application is seeking.
📊 How courts decide similar cases
Among 12 similar decisions in this collection:
- First-tier Tribunal (Property Chamber) First-tier Tribunal Grants Dispensation for Insurance Contract
- First-tier Tribunal (Property Chamber) RTM Company Granted Dispensation for Careline Upgrade
- First-tier Tribunal (Property Chamber) Tribunal Grants Dispensation From Consultation Requirements
- First-tier Tribunal (Property Chamber) Tribunal Grants Dispensation From Consultation Requirements
- First-tier Tribunal (Property Chamber) First-tier Tribunal Grants Dispensation for Urgent Repair Works
- First-tier Tribunal (Property Chamber) First-tier Tribunal Grants Dispensation from Consultation Requirements
- First-tier Tribunal (Property Chamber) First-tier Tribunal Approves Emergency Call System Upgrade Without Lessee C…
- First-tier Tribunal (Property Chamber) Landlord Granted Dispensation From Consultation Requirements Under Landlord…
- First-tier Tribunal (Property Chamber) First-tier Tribunal Grants Dispensation for Energy Supply Agreements
- First-tier Tribunal (Property Chamber) First-tier Tribunal Grants Dispensation for Urgent Property Works
- First-tier Tribunal (Property Chamber) First-tier Tribunal Grants Dispensation for Urgent Water Ingress Works
- First-tier Tribunal (Property Chamber) First-tier Tribunal Grants Dispensation from Consultation Requirements
A snapshot of this collection — not a prediction of your case's outcome.
⚖️ What tends to weigh in cases like this
✅ Tends to be accepted
- The landlord acted reasonably in dispensing with consultation.
Patterns observed in similar cases in this collection — every case is unique.
❓ Frequently asked questions
What did this decision decide?
The decision allowed the landlord to bypass certain consultation requirements for replacing a lift in Block C.
Who was involved?
The landlord of a property in Eastbourne and the leaseholders of the building were involved.
How did the court decide, and why?
The court decided to grant dispensation because it was deemed reasonable to do so, given the urgent safety concerns for elderly residents.
Which laws or rules were applied?
The Landlord and Tenant Act 1985 sections 20 and 20ZA were applied.
What was the argument that mattered most?
The argument that mattered most was the urgent need to ensure the safety of elderly residents using the lift.
Was the decision for or against the person who brought the case?
The decision was for the landlord who brought the case.
What does this mean for someone in a similar situation?
Someone in a similar situation might also be able to bypass consultation requirements if there are urgent safety concerns.
What evidence or documents mattered?
Evidence of the urgent need to replace the lift due to safety concerns for elderly residents was presented.
Can a decision like this be appealed?
Yes, a decision like this can be appealed to the Upper Tribunal (Lands Chamber).
Is it worth getting a solicitor for a case like this?
It is always recommended to get advice from a qualified solicitor for cases involving legal matters.
