First-tier Tribunal Grants Dispensation for Necessary Works
📌 In brief
The First-tier Tribunal granted permission to a landlord to carry out necessary works without consulting the tenants first. The works involve replacing failed communal boilers to provide hot water and heating to residents.
⚖️ Legal holding
It is reasonable to dispense with the consultation requirements under section 20ZA of the Landlord and Tenant Act 1985 if no prejudice to tenants is shown.
📖 What the law says
This section allows a tribunal to grant a request to skip certain consultation requirements related to building works or long-term agreements if the tribunal finds it reasonable to do so. The consultation requirements can include providing details of proposed works to tenants, obtaining estimates, and considering tenants' observations.
Plain-English explanation — does not replace advice from a solicitor.
📖 Technical summary
The Tribunal granted dispensation from consultation requirements for necessary works.
📜 Headnote Official document
The Tribunal granted dispensation from consultation requirements under section 20ZA of the Landlord and Tenant Act 1985 for the replacement of failed communal boilers providing hot water and heating to residents. The decision was based on the necessity of the works and the lack of demonstrated prejudice to the tenants.
📚 Full judgment Official document
OUTCOME: Allowed
© CROWN COPYRIGHT
FIRST-TIER TRIBUNAL PROPERTY CHAMBER (RESIDENTIAL PROPERTY)
Case Reference
:
CHI/00MR/LDC/2024/0100
Property
:
[ADDRESS], [POSTCODE]
Applicant: [redacted]
:
[APPELLANT]
Respondents
:
[redacted] [COMPANY] 19 to 24
Representative
:
Type of Application
:
To dispense with the requirement to consult lessees about major works section 20ZA of the Landlord and Tenant Act 1985
Tribunal Member
:
[NAME]
Type of Determination
:
Determination on papers
Date of Decision
:
31 July 2024
DECISION
2 The Application
1. The Applicant seeks retrospective dispensation under Section 20ZA of the Landlord and Tenant Act 1985 from the consultation requirements imposed on the landlord by Section 20 of the 1985 Act. The application was received on 11 June 2024.
2. The property is described by the Applicant as a block of flats within the Citigait development which are owned by the [COMPANY] (Housing Association). Flat 18 is said to be the only flat which has been staircased to full ownership.
3. The Applicant states that:
“All four boilers in the plant room at this block have come to end of life and condemned. We have received a quote from our appointed gas [NAME] who service the equipment to replace the four domestic boilers, with two commercial ones, which is more fit for purpose. At present, residents do not have access to any hot water or heating unless they use their immesion heaters (back-up option) within their flats. However, the majority of the residents were not aware that this exists within their flats and have therefore not serviced the equipment, which as a result now does not work. The boiler replacement works started yesterday 10/06/24.
And further
. . . several residents are without hot water and heating due to the failures of the communal boilers system. Heating is not a crucial at this time given the warm weather; however, hot water is also impacted and it is therefore imperative that we install the new boilers at the earliest. There are vulnerable residents within the block who require hot water regularly throughout the day.
4. The application was accompanied by a copy of a Counterpart Lease dated 31st March 2008 for Apartment 40 Citigait between [COMPANY] (trading as [COMPANY]) (1) and [APPELLANT] (2). The Applicant states that the leases are all in common form.
5. A quote from [NAME] ([NAME]) dated 24 May 2024 in the sum of £24,900 ex VAT to effect the replacement of the three existing boilers with two new Ideal Evomax 2 30kw boilers and associated works was provided.
6. On 17 June 2024 the Tribunal directed that the application would be determined on the papers without a hearing unless a party objected in writing within 7 days. No objections were received.
7. The Directions stated that neither the question of reasonableness of the works, nor of the costs incurred, were included in the application, the sole purpose of which is to seek dispensation.
3 8. The Tribunal required the Respondents to return a pro-forma to the Tribunal and to the Applicant by 27 June 2024 indicating whether they agreed or disagreed with the application. No completed forms have been received by the Tribunal. Furthermore, the Applicant has not notified the Tribunal of any objections to the application.
Determination
9. In the first instance the Tribunal reviewed the application and considered whether it remained suitable for determination on the papers.
10. The Tribunal finds that there is no substantive dispute on the facts and no objections to the application have been received from the lessees. The application solely concerns whether or not it is reasonable to dispense with the statutory consultation requirements.
Accordingly, the Tribunal finds that the matter remains capable of being determined fairly, justly and efficiently on the papers, consistent with the overriding objective of the Tribunal.
11. The 1985 Act provides leaseholders with safeguards in respect of the recovery of the landlord’s costs in connection with qualifying works. Section 19 ensures that the landlord can only recover those costs that are reasonably incurred on works that are carried out to a reasonable standard. Section 20 requires the landlord to consult with leaseholders in a prescribed manner about the qualifying works. If the landlord fails to do this, a leaseholder’s contribution is limited to £250, unless the Tribunal dispenses with the requirement to consult.
12. In this case the Tribunal’s decision is confined to the dispensation from the consultation requirements in respect of the works under section 20ZA of the 1985 Act. The Tribunal is not making a determination on whether the costs of those works are reasonable or payable. If a leaseholder wishes to challenge the reasonableness of those costs, then a separate application under section 27A of the Landlord and Tenant Act 1985 would have to be made.
13. Section 20ZA does not elaborate on the circumstances in which it might be reasonable to dispense with the consultation requirements. On the face of the wording, the Tribunal is given a broad discretion on whether to grant or refuse dispensation. The discretion, however, must be exercised in the context of the legal safeguards given to the Applicant under sections 19 and 20 of the 1985 Act. This was the conclusion of the Supreme Court in [COMPANY] v [NAME] and Others [2013] UKSC 14 & 54 which decided that the Tribunal should focus on the issue of prejudice to the tenant in respect of the statutory safeguards.
14. Lord [APPELLANT] in Daejan said at paragraph 44
4 “Given that the purpose of the Requirements is to ensure that the tenants are protected from (i) paying for inappropriate works or (ii) paying more than would be appropriate, it seems to me that the issue on which the LVT should focus when entertaining an application by a landlord under s 20ZA(1) must be the extent, if any, to which the tenants were prejudiced in either respect by the failure of the landlord to comply with the Requirements”.
15. Thus, the correct approach to an application for dispensation is for the Tribunal to decide whether and if so to what extent the leaseholders would suffer relevant prejudice if unconditional dispensation was granted. The factual burden is on the leaseholders to identify any relevant prejudice which they claim they might have suffered. If the leaseholders show a creditable case for prejudice, the Tribunal should look to the landlord to rebut it, failing which it should, in the absence of good reason to the contrary, require the landlord to reduce the amount claimed as service charges to compensate the leaseholders fully for that prejudice.
16. The Tribunal now turns to the facts.
17. The Tribunal is satisfied that the works for which dispensation is sought, that being the replacement of failed communal boilers providing hot water and heating to residents, was necessary.
18. The Tribunal takes account of the fact that none of the lessees submitted any objection to the application.
19. Furthermore, the Tribunal finds that no prejudice as a result of the failure to consult has either been demonstrated or asserted.
20. On the evidence before it the Tribunal is therefore satisfied that the leaseholders would suffer no relevant prejudice if dispensation from consultation was granted.
Decision
21. The Tribunal grants an order retrospectively dispensing with the consultation requirements under S.20 of the Landlord and Tenant Act 1985 in respect of the replacement of failed communal boilers, as identified in the application.
22. The Applicant is to provide a copy of this decision to all leaseholders.
5 RIGHTS OF APPEAL
1. A person wishing to appeal this decision to the Upper Tribunal (Lands Chamber) must seek permission to do so by making written application by email to [EMAIL] to the First-tier Tribunal at the Regional office which has been dealing with the case.
2. The application must arrive at the Tribunal within 28 days after the Tribunal sends to the person making the application written reasons for the decision.
3. If the person wishing to appeal does not comply with the 28 day time limit, the person shall include with the application for permission to appeal a request for an extension of time and the reason for not complying with the 28 day time limit; the Tribunal will then decide whether to extend time or not to allow the application for permission to appeal to proceed.
4. The application for permission to appeal must identify the decision of the Tribunal to which it relates, state the grounds of appeal, and state the result the party making the application is seeking.
📊 How courts decide similar cases
Among 12 similar decisions in this collection:
- First-tier Tribunal (Property Chamber) First-tier Tribunal Grants Dispensation for Necessary Repairs
- First-tier Tribunal (Property Chamber) Landlord Granted Dispensation from Consultation Requirements
- First-tier Tribunal (Property Chamber) First-tier Tribunal Grants Landlord Dispensation From Consultation Requirem…
- First-tier Tribunal (Property Chamber) Emergency Roof Repairs: Consultation Waived by First-tier Tribunal
- First-tier Tribunal (Property Chamber) Emergency Works Can Bypass Consultation Requirements
- First-tier Tribunal (Property Chamber) Emergency Repairs Can Bypass Consultation Requirements
- First-tier Tribunal (Property Chamber) Landlord Granted Dispensation From Consulting Leaseholders About Major Work…
- First-tier Tribunal (Property Chamber) First-tier Tribunal Grants Dispensation for Major Works Consultation Withou…
- First-tier Tribunal (Property Chamber) Tribunal Grants Dispensation for Urgent Roof Repairs
- First-tier Tribunal (Property Chamber) First-tier Tribunal Grants Dispensation for Long-term Insurance Agreement
- First-tier Tribunal (Property Chamber) Landlord Granted Dispensation from Consulting Leaseholders About Major Work…
- First-tier Tribunal (Property Chamber) Landlord Allowed to Install Electricity Supply Without Section 20 Consultat…
A snapshot of this collection — not a prediction of your case's outcome.
⚖️ What tends to weigh in cases like this
✅ Tends to be accepted
- No prejudice to tenants is shown.
- Emergency repairs to prevent water ingress justify exemption.
- Works are necessary and no prejudice is shown.
- Landlord acts in the best interest of the property.
- It is reasonable to dispense with consultation if no prejudice is shown.
Patterns observed in similar cases in this collection — every case is unique.
❓ Frequently asked questions
What did this decision decide?
The decision allowed the landlord to bypass the consultation requirements for necessary works.
Who was involved?
The landlord and the tenants were involved.
How did the court decide, and why?
The court decided that it was reasonable to dispense with the consultation requirements because the works were necessary and no prejudice to the tenants was shown.
Which laws or rules were applied?
The Landlord and Tenant Act 1985, specifically section 20ZA, was applied.
What was the argument that mattered most?
The argument that mattered most was that the works were necessary and that the tenants would not suffer any prejudice from the failure to consult.
Was the decision for or against the person who brought the case?
The decision was for the person who brought the case.
What does this mean for someone in a similar situation?
Someone in a similar situation may be able to obtain dispensation from consultation requirements if the works are necessary and no prejudice to tenants is shown.
What evidence or documents mattered?
Evidence showing the necessity of the works and the lack of prejudice to tenants mattered.
Can a decision like this be appealed?
Yes, a decision like this can be appealed to the Upper Tribunal (Lands Chamber).
Is it worth getting a solicitor for a case like this?
Yes, it is always recommended to get advice from a qualified solicitor for a case like this.
