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AllowedFirst-tier Tribunal (Property Chamber)·

First-tier Tribunal Grants Dispensation for Urgent Heating Repairs

Case No.

📌 In brief

The First-tier Tribunal granted permission for a landlord to bypass consultation requirements for urgent heating repairs in a residential property. The Tribunal concluded that the repairs were necessary and that the a person would not suffer any prejudice.

⚖️ Legal holding

A landlord may be dispensed from consultation requirements if the works are urgent and no prejudice is caused to the a person.

Topics

tenancy disputesconsultation requirements

Provisions

Landlord and Tenant Act 1985 s.20ZA

📖 What the law says

Landlord and Tenant Act 1985 s.20ZA

This section allows a tribunal to grant dispensation from consultation requirements if it is reasonable to do so. It specifies that 'qualifying works' refer to works on a building or premises, and 'qualifying long term agreement' refers to an agreement lasting over twelve months. The consultation requirements involve providing details of proposed works or agreements to tenants, obtaining estimates, inviting tenants to suggest estimators, considering tenant observations, and giving reasons for certain actions.

Plain-English explanation — does not replace advice from a solicitor.

📖 Technical summary

The Tribunal granted dispensation from consultation requirements for urgent heating system repairs.

📜 Headnote Official document

The Tribunal granted dispensation from consultation requirements for urgent heating system repairs in a residential property. The Tribunal found that the works were of an urgent nature and that no prejudice was caused to the lessees.

📚 Full judgment Official document

OUTCOME: Allowed

FIRST-TIER TRIBUNAL

PROPERTY CHAMBER

(RESIDENTIAL PROPERTY)

Case Reference

:

CHI/29UE/LDC/2023/0099

Property

:

[ADDRESS] [POSTCODE]

Applicant: [redacted]

:

Respondent

:

[redacted]

:

Type of Application

:

To dispense with the requirement to consult [NAME] about major works section 20ZA of the Landlord and Tenant Act 1985

Tribunal Member

:

Regional Judge Whitney

Date of Decision

:

15 November 2024

DECISION

This is a formal order of the Tribunal which must be complied with by the parties.

Communications to the Tribunal MUST be made by email to [EMAIL]. All communications must clearly state the Case Number and address of the premises.

Summary of the Decision

1. The Applicant is granted dispensation under Section 20ZA of the Landlord and Tenant Act 1985 from the consultation requirements imposed on the landlord by Section 20 of the 1985 Act in relation to the works required to the heating system. The Tribunal has made no determination on whether the costs of the works are reasonable or payable.

Background

2. The Applicant seeks dispensation under Section 20ZA of the Landlord and Tenant Act 1985 from the consultation requirements imposed on the landlord by Section 20 of the 1985 Act. This retrospective application was first received on 16 August 2023.

3. The case was deemed withdrawn under Rule 11 of the Tribunal Procedure Rules 2013 for non-payment of the application fee. On 23 July 2024 the Applicant requested an update as to the progress of the application and upon investigation by the Tribunal, it came to light that the payment of the fee had been made without the correct reference number and therefore could not be allocated. The case was therefore reopened.

4. The Property is described in the application as a:

Purpose built block of 32 flats comprising of one and two bedroom apartments, [NAME] for the over Sixties.

5. The Applicant explains in the application that the:

[NAME] had an ASHP system failure during the winter months a contractor attended and found that the system wasn't working as it should be.

6. The works are described as:

1) The recommended works to the system and the service of the common areas underfloor heating system

2) Checking the sizing of the expansion vessel

3) Setting the system up to work more energy efficiently

Contractor has allowed for 10 stats and 10 actuators as they won't know how many others have failed until we check the systems.

Any that are not used during the service will be left with the house manager for future use at White Fields.

With regards to the TPRV on the buffer vessel we have recommended that we lock off the isolators with lock off kits and give the keys to the House Manager that way they cannot be enabled with the House Manager giving the keys out. This will enable [APPELLANT] and [APPELLANT] to go back to the [NAME] to get the immersion heater removed or a TPRV fitted.

works have been agreed with homeowners and contractor and homeowners are happy to porceed [sic] with works.

House Manager/Estate Manager is keeping homeowners informed verbally, a letter from the Operations Manager will be sent along with the Directions.

7. Directions were issued on 1 October 2024 and amended on 17 October 2024 listing the steps to be taken by the parties in preparation for the determination of the dispute, if any.

8. The Directions stated that Tribunal would determine the application on the papers received unless a party objected in writing to the Tribunal within 7 days of the date of receipt of the Directions. No party has objected to the application being determined on the papers.

9. The only issue for the Tribunal is whether or not it is reasonable to dispense with the statutory consultation requirements. This application is not about the proposed costs of the works, and whether they are recoverable from the [NAME] as service charges or the possible application or effect of the Building Safety Act 2022. The [NAME] have the right to make a separate application to the Tribunal under section 27A of the Landlord and Tenant Act 1985 to determine the reasonableness of the costs, and the contribution payable through the service charges.

The Law

10. Section 20 of the Landlord and Tenant Act 1985 (“the Act”) and the related Regulations provide that where [NAME] undertakes qualifying works with a cost of more than £250 per lease, the relevant contribution of each [NAME] (jointly where more than one under any given lease) will be limited to that sum unless the required consultations have been undertaken or the requirement has been dispensed with by the Tribunal. An application may be made retrospectively.

11. The relevant section of the Act reads as follows:

S.20 ZA Consultation requirements:

Where an application is made to a Leasehold Valuation Tribunal for a determination to dispense with all or any of the consultation requirements in relation to any qualifying works or qualifying long-term agreement, the Tribunal may make the determination if satisfied that it is reasonable to dispense with the requirements.

12. The appropriate approach to be taken by the Tribunal in the exercise of its discretion was considered by the Supreme Court in the case of [COMPANY] v [NAME] et al [2013] UKSC 14.

13. The leading judgment of Lord [NAME] explained that a Tribunal should focus on the question of whether [NAME] will be or had been prejudiced in either paying where that was not appropriate or in paying more than appropriate because the failure of [NAME] to comply with the regulations. The requirements were held to give practical effect to those two objectives and were a means to an end, not an end in themselves.

14. The factual burden of demonstrating prejudice falls on [NAME]. [NAME] must identify what would have been said if able to engage in a consultation process. If [NAME] advances a credible case for having been prejudiced, [NAME] must rebut it. The Tribunal should be sympathetic to [NAME](s).

15. Where the extent, quality and cost of the works were in no way affected by [NAME]’s failure to comply, Lord [NAME] said as follows:

I find it hard to see why the dispensation should not be granted (at least in the absence of some very good reason): in such a case the tenants would be in precisely the position that the legislation intended them to be- i.e. as if the requirements had been complied with.

16. The main, indeed normally, the sole question, as described by Lord [NAME], for the Tribunal to determine is therefore whether, or not, [NAME] will be or has been caused relevant prejudice by a failure of the Applicant to undertake the consultation prior to the major works and so whether dispensation in respect of that should be granted.

17. The question is one of the reasonableness of dispensing with the process of consultation provided for in the Act, not one of the reasonableness of the charges of works arising or which have arisen.

18. If dispensation is granted, that may be on terms.

19. There have been subsequent Decisions of the higher Courts and Tribunals of assistance in the application of the Decision in Daejan but none are relied upon or therefore require specific mention in this Decision.

Consideration

20. The Directions attached a reply form for the Respondents to complete to confirm whether they agreed with the application or not and if opposed, to provide a statement setting out why they oppose.

21. Respondents for numbers 1, 8, 17, 19, 20, 29 and 30 have all returned the reply form, confirming their agreement to the application. Replies were not received from the remaining flats and the Applicants have confirmed the same.

22. Having considered the application and prior to undertaking this determination, I am satisfied that a determination on the papers remains appropriate, given that the application remains unchallenged.

23. The reason why dispensation from consultation requirements is said to be required is due to the heating system failure resulting in no heating being available on the [NAME]. Given the nature of the works and the fact that there was a health and safety risk to the occupants of the building, I am satisfied that the qualifying works were of an urgent nature.

24. There has been no objection to the dispensation of the consultation requirements from any of the [NAME].

25. None of the [NAME] have therefore asserted that any prejudice has been caused to them. The Tribunal finds that nothing different would be done or achieved in the event of a full consultation with the [NAME], except for the potential delay and potential problems.

26. The Tribunal finds that the Respondents have not suffered any prejudice by the failure of the Applicant to follow the full consultation process.

27. The Tribunal consequently finds that it is reasonable to dispense with all of the formal consultation requirements in respect of the major works to the building as described in this Decision.

28. This Decision is confined to determination of the issue of dispensation from the consultation requirements in respect of the qualifying works for the urgent works required to the heating system as outlined at paragraph 6. The Tribunal has made no determination on whether the costs are payable or reasonable. If a [NAME] wishes to challenge the payability or reasonableness of those costs, then a separate application under section 27A of the Landlord and Tenant Act 1985 would have to be made.

29. In reaching my decision I have taken account of the fact that no party has objected to the application. The [NAME] have had opportunity to raise any objection and they have not done so. I do however Direct that the dispensation is conditional upon the Applicant or their agent sending a copy of this decision to all the [NAME] so that they are aware of the same.

RIGHTS OF APPEAL

30. A person wishing to appeal this decision to the Upper Tribunal (Lands Chamber) must seek permission to do so by making written application to the First-tier Tribunal at the Regional office which has been dealing with the case by email at [EMAIL]

31. The application must arrive at the Tribunal within 28 days after the Tribunal sends to the person making the application written reasons for the decision.

32. If the person wishing to appeal does not comply with the 28- day time limit, the person shall include with the application for permission to appeal a request for an extension of time and the reason for not complying with the 28- day time limit; the Tribunal will then decide whether to extend time or not to allow the application for permission to appeal to proceed.

33. The application for permission to appeal must identify the decision of the Tribunal to which it relates, state the grounds of appeal, and state the result the party making the application is seeking.

📊 How courts decide similar cases

Among 12 similar decisions in this collection:

A snapshot of this collection — not a prediction of your case's outcome.

⚖️ What tends to weigh in cases like this

✅ Tends to be accepted

  • The works are of an urgent nature.
  • No prejudice is caused to the lessees.
  • The works are necessary and urgent.
  • The lessee has not shown prejudice.
  • The works are urgent and necessary.

Patterns observed in similar cases in this collection — every case is unique.

❓ Frequently asked questions

What did this decision decide?

The Tribunal granted dispensation from consultation requirements for urgent heating repairs.

Who was involved?

The landlord and the leaseholders of a residential property.

How did the court decide, and why?

The court decided that the landlord could bypass consultation requirements because the heating repairs were urgent and no prejudice would be caused to the leaseholders.

Which laws or rules were applied?

Section 20ZA of the Landlord and Tenant Act 1985.

What was the argument that mattered most?

That the heating repairs were urgent and necessary, and that the leaseholders would not suffer any prejudice.

Was the decision for or against the person who brought the case?

For the landlord.

What does this mean for someone in a similar situation?

A landlord may be granted dispensation from consultation requirements if the works are urgent and no prejudice is caused to the lessees.

What evidence or documents mattered?

Evidence showing the urgency of the heating repairs and the lack of prejudice to the leaseholders.

Can a decision like this be appealed?

Yes, a party may appeal this decision to the Upper Tribunal (Lands Chamber).

Is it worth getting a solicitor for a case like this?

It is always advisable to seek legal advice from a qualified solicitor for such cases.

Official source: First-tier Tribunal (Property Chamber) headnote and full judgment reproduced from the court's public records. View on the official source ↗Summary, holding, technical summary and questions: produced by Artificial Intelligence based on the official headnote and judgment. These are VadeLab’s own material and are not the work of the Court.This decision was issued by the First-tier Tribunal (Property Chamber) and is reproduced from its published records. VadeLab is not affiliated with, and this page is not endorsed by, that court or tribunal.