First-tier Tribunal Grants Dispensation for Urgent Lift Repairs
📌 In brief
The First-tier Tribunal granted permission to skip certain consultation steps for urgent lift repairs, ensuring the lift would be fixed quickly to reduce inconvenience to residents, especially an elderly resident on the top floor.
⚖️ Legal holding
A landlord may be dispensed from consultation requirements if the works are necessary and urgent to minimise disruption.
📖 What the law says
The First-tier Tribunal can grant an exemption from consultation requirements if it finds it reasonable to do so, particularly when dealing with urgent and necessary works to minimize disruption.
Plain-English explanation — does not replace advice from a solicitor.
📖 Technical summary
The Tribunal granted dispensation from consultation requirements for urgent lift repairs.
📜 Headnote Official document
The First-tier Tribunal granted dispensation from consultation requirements under S.20ZA of the Landlord and Tenant Act 1985 for urgent lift repairs, finding the works necessary and required to minimise disruption to residents.
📚 Full judgment Official document
OUTCOME: Allowed
© CROWN COPYRIGHT
FIRST-TIER TRIBUNAL PROPERTY CHAMBER (RESIDENTIAL PROPERTY) Case reference : LON/00AK/LDC/2025/0817 Property : 1-9 [ADDRESS] [POSTCODE] Applicant : [redacted] : [COUNSEL] Respondent : [redacted] : - Type of application : Dispensation from consultation requirements [POSTCODE] Tribunal member(s) : [NAME] : 10 [ADDRESS] [POSTCODE] Date of decision : 29 October 2025
DECISION
1. The Tribunal grants dispensation from all of the consultation requirements under S.20 of the Landlord and Tenant Act 1985 in relation to repairs to the lift. 2. The question of reasonableness of the works or cost was not included in this application, the sole purpose of which is to seek dispensation.
2 Background 3. On 27 May 2025 the managing agents were advised that the lift in the block was out of action. The incumbent lift company attended and advised that the door motor unit had failed. It could not be repaired in situ and removed the motor to obtain a quotation from a specialist for its repair.
4. On 30 May Notice of Intention was issued. The leaseholders were advised that an application for dispensation would be made as it was important to have the lift working as quickly as possible to reduce the inconvenience to the residents. The managing agents were particularly mindful that there was an elderly person living on the top floor who relied on the lift to get to and from her flat.
5. An estimate in the sum of £4,884 + VAT was obtained from the incumbent lift maintenance company, it seems that other companies who were approached were unable to complete the work within same timescale. The company was authorised to proceed with the repairs.
6. Directions were issued on 10 September. No objections to the application were received from any of the Respondents. The law 7. By [POSTCODE] of the Act “Where an application is made to the appropriate tribunal for a determination to dispense with all or any of the consultation requirements in relation to any qualifying works or qualifying long term agreement, the tribunal may make the determination if satisfied that it is reasonable to dispense with the requirements.”
Reasons 8. The relevant test to be applied in an application for dispensation was set out by the Supreme Court in [COMPANY] v [NAME] & Ors [2013] UKSC 14 where it was held that the purpose of the section 20 consultation procedure was to protect tenants from paying for inappropriate works or paying an inappropriate amount. Dispensation should not result in prejudice to the tenant.
9. I determine from the evidence before me that the works were necessary, were required to be completed urgently to minimise the disruption to the residents. No prejudice to the lessees has been demonstrated or asserted.
10. On the evidence before it, and in these circumstances, I am satisfied that the application for dispensation should be granted.
3
Determination
11. Dispensation is granted pursuant to section 20ZA of the Landlord and Tenant Act 1985 in respect of the lift repairs. Signed: [APPELLANT]: 29 October 2025 RIGHTS OF APPEAL
1. If a party wishes to appeal this decision to the Upper Tribunal (Lands Chamber) then a written application for permission must be made to the First-tier Tribunal at the Regional office which has been dealing with the case.
2. The application for permission to appeal must arrive at the Regional office within 28 days after the Tribunal sends written reasons for the decision to the person making the application.
3. The application should be made on Form RP PTA available at https://www.gov.uk/government/publications/form-rp-pta- application-for-permission-to-appeal-a-decision-to-the-upper- tribunal-lands-chamber
4. If the application is not made within the 28 day time limit, such application must include a request for an extension of time and the reason for not complying with the 28 day time limit; the Tribunal will then look at such reason(s) and decide whether to allow the application for permission to appeal to proceed despite not being within the time limit.
5. The application for permission to appeal must identify the decision of the Tribunal to which it relates (i.e. give the date, the property and the case number), state the grounds of appeal, and state the result the party making the application is seeking.
📊 How courts decide similar cases
Among 12 similar decisions in this collection:
- First-tier Tribunal (Property Chamber) First-tier Tribunal Grants Urgent Repairs Dispensation
- First-tier Tribunal (Property Chamber) First-tier Tribunal Grants Dispensation for Urgent Roof Repairs
- First-tier Tribunal (Property Chamber) First-tier Tribunal Grants Urgent Roof Repairs Dispensation
- First-tier Tribunal (Property Chamber) First-tier Tribunal Grants Dispensation for Urgent Roof Repairs
- First-tier Tribunal (Property Chamber) First-tier Tribunal Grants Urgent Roof Repairs Dispensation Without Conditi…
- First-tier Tribunal (Property Chamber) First-tier Tribunal Grants Dispensation for Urgent Major Works
- First-tier Tribunal (Property Chamber) Landlord Granted Dispensation for Urgent Roof Repairs
- First-tier Tribunal (Property Chamber) First-tier Tribunal Grants Dispensation for Lift Works
- First-tier Tribunal (Property Chamber) First-tier Tribunal Grants Emergency Works Dispensation
- First-tier Tribunal (Property Chamber) First-tier Tribunal Grants Dispensation for Urgent Roof Repairs
- First-tier Tribunal (Property Chamber) Tribunal Allows Emergency Roof Repairs Without Consultation
- First-tier Tribunal (Property Chamber) First-tier Tribunal Grants Dispensation for Urgent Ceiling Repairs
A snapshot of this collection — not a prediction of your case's outcome.
⚖️ What tends to weigh in cases like this
✅ Tends to be accepted
- The lift repairs were necessary and urgent to minimize disruption to residents.
- No leaseholders objected to the application for dispensation.
- An elderly resident on the top floor relied on the lift, making quick repairs important.
- Other companies could not complete the repair work within the same urgent timescale.
❌ Tends to be rejected
- No prejudice to the lessees was shown or claimed regarding the dispensation.
Patterns observed in similar cases in this collection — every case is unique.
❓ Frequently asked questions
What did this decision decide?
The decision allowed the landlord to skip consultation steps for urgent lift repairs.
Who was involved?
The landlord and leaseholders of a residential building were involved.
How did the court decide, and why?
The court decided to grant dispensation because the repairs were necessary and urgent to minimise disruption to residents.
Which laws or rules were applied?
The Landlord and Tenant Act 1985, specifically section 20ZA, was applied.
What was the argument that mattered most?
The argument that the repairs were necessary and urgent to minimise disruption to residents was crucial.
Was the decision for or against the person who brought the case?
The decision was for the landlord who brought the case.
What does this mean for someone in a similar situation?
Someone in a similar situation might also be able to skip consultation steps if their repairs are deemed necessary and urgent.
What evidence or documents mattered?
Evidence showing the urgency and necessity of the repairs was critical.
Can a decision like this be appealed?
Yes, a decision like this can be appealed to the Upper Tribunal within 28 days.
Is it worth getting a solicitor for a case like this?
It is always recommended to seek advice from a qualified solicitor for cases involving legal matters.
