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AllowedFirst-tier Tribunal (Property Chamber)·

First-tier Tribunal Grants Dispensation for Urgent Lift Repairs

Case No.

📌 In brief

The First-tier Tribunal allowed a landlord to bypass the usual consultation process for repairing a faulty lift in a residential building. This decision was made under special circumstances where the repairs were urgent and necessary for the safety of the tenants.

⚖️ Legal holding

A landlord is entitled to dispensation from statutory consultation requirements for urgent repairs that exceed the £250 threshold.

Topics

tenancy disputesstatutory consultation requirements

Provisions

Landlord and Tenant Act 1985 s.20ZA

📖 What the law says

Landlord and Tenant Act 1985 s.20ZA

The appropriate tribunal can grant a request to waive consultation requirements for certain works or long-term agreements if it finds it reasonable to do so.

Plain-English explanation — does not replace advice from a solicitor.

📖 Technical summary

The Tribunal granted dispensation for urgent lift repairs in a residential property, bypassing standard consultation requirements.

📜 Headnote Official document

The Tribunal granted dispensation to a landlord for urgent repairs to a lift in a residential property, exempting the landlord from statutory consultation requirements under the Landlord and Tenant Act 1985. The repairs were deemed necessary due to safety concerns and the inability of certain tenants to use stairs.

📚 Full judgment Official document

OUTCOME: Allowed

FIRST-TIER TRIBUNAL PROPERTY CHAMBER (RESIDENTIAL PROPERTY) Case reference : LON/00BK/LDC/2024/0215 Applicant : [redacted] : [COUNSEL] (Ref: Harley B6 LIFT) Respondent : [redacted] [ADDRESS], [POSTCODE] Property : [NAME], 28-32 [ADDRESS], [POSTCODE] Tribunal : Judge Adrian Jack Date of decision : 5th November 2024

DECISION

1. The [NAME] has by an [NAME] dated 29th July 2024 applied pursuant to section 20ZA of the Landlord and Tenant Act 1985 for dispensation from the statutory consultation requirements in respect of repairs to the lift in Block 6 of [NAME]. The lift was taken out of service due to safety concerns around a worn bearing on the divertor wheel. The estimated cost of the works is £18,656.00 plus VAT. Some of the cost of the works, divided over the 107 flats in the blocks comprising the premises, will exceed the £250 threshold beyond which a statutory consultation under section 20 of the Landlord and Tenant Act 1985 is required unless dispensation under section 20ZA is granted.

2. The Tribunal gave directions on 16th September 2024 and these were complied with. No [NAME] has objected to the grant.

3. The Tribunal has seen emails dated 8th and 15th July 2024 from the tenants of flats 83 and 85 and an email dated 22nd September 2024 from the [NAME]. These emphasis how dependent they are on the lift to gain access to their flats due to mobility issues. One tenant had in fact had to move out temporarily.

4. The applicant describes the problem in these terms:

“The lift in Block 6 of [NAME] was taken out of service on Friday 21st June 2024 due to safety concerns around a worn bearing on the divertor wheel at the top of the lift shaft. Following a [NAME]’s attendance on Monday 23rd June and a further attendance from a [NAME] on Tuesday 24th June it was confirmed the divertor would need to be removed and repaired offsite. The divertor is estimated to have a diameter of 960mm, a width of 130mm and an approximate weight of 100-125kg. Unfortunately the lift in question is a bottom drive traction lift and in order to carry out the repair the following is required: suspension of the lift car, propping of the counterbalance weight and a scaffold, both within the lift shaft and externally.

Access to the top of the shaft is extremely tight and furthermore the lift will have to be suspended on a counterbalance scaffold once the divertor is taken away for repair. Once removed, the divertor, which is a heavy metal wheel, would need to carried over the roof of [NAME], past a number of potential trip and fall hazards (hazards exacerbated by the weight and size of the diverter) to a scaffold where it would be transported to ground level for repair. Other methods of removing the divertor from the building have been considered and discounted because they involve removing and replacing a skylight (likely to increase works and costs and potentially increasing damage to the building) or carrying the divertor down the internal stairway. The applicant is concerned about the potential risk of this to the contractors and to those occupying and visiting Block 6 as well as potential damage to the internal common parts, which have recently been refurbished at the [NAME]' costs. The process of preparing the Risk Assessment and Method statement for accessing, transporting and replacing the divertor has been an ongoing process, which has taken some time due to the complicated nature of the works involved…

On 26 July 2024, all [NAME] were sent a letter by the [NAME] enclosing a Notice of Intention to Carry Out Work along with a copy of the initial estimate from [NAME]. The covering letter to [NAME] explained that the full cost of the works is not yet known and that additional works may be required to allow the lift's divertor wheel to be removed and repaired. The covering letter and the Notice explain the works that need to be carried out and invite all [NAME] to provide their written observations on these works by 9 August 2024. The Notice explains to [NAME] that a shortened consultation period of 10 working days is being employed as the works are urgent and the lift is a vital facility for the residents in Block 6. It is for this reason that [NAME] are not invited to nominate a person from whom an estimate should be obtained but the applicant has confirmed that regard will be had to all observations received from [NAME]. For the reasons explained elsewhere in this [NAME], the works have already been instructed and so quotes from different contractors will not be

obtained and the second stage of the consultation process will not be carried out. However, the applicant is keen to ensure transparency and communication with [NAME] is maintained and a revised estimate of costs will be provided to [NAME] once it is obtained from [NAME]…

As explained above, the works to be carried out relate the repair of the lift that serves Block 6 of [NAME]. That lift is currently out of service and has been since 21 June 2024. As a consequence the [NAME] and occupiers of the flats located within Block 6 currently have no lift access to their properties, which is [NAME] access for those located on the upper floors of the Block very difficult and hindering deliveries.”

5. None of these assertions have been challenged. I accept that the [NAME] is urgent. Some occupants of the building are unable to use stairs without pain and discomfort. [NAME] has moved out and is paying for alternative accommodation, whilst [NAME] is effectively stranded at home.

6. In my judgment, this is a quintessential example of a case where dispensation should be granted. The works are urgent. A failure to carry them out would cause disproportionate harm to at least two of the tenants. The applicant has consulted with the tenants in a reasonable manner given the time constraints. No tenants have raised objections to the works.

7. I emphasise that this [NAME] does not concern the issue as to whether any service charges raised in respect of the works to the lift are reasonable and payable.

DETERMINATION

Dispensation is granted pursuant to section 20ZA of the Landlord and Tenant Act 1985 in respect of major works to the lift in block 6 of [NAME].

Signed: Judge Adrian Jack

Dated: 5th November 2024

Rights of appeal

By rule 36(2) of the Tribunal Procedure (First-tier Tribunal) (Property Chamber) Rules 2013, the tribunal is required to notify the parties about any right of appeal they may have. If a party wishes to appeal this decision to the Upper Tribunal (Lands Chamber), then a written [NAME] for permission must be made to the First-tier Tribunal at the regional office which has been dealing with the case. The [NAME] for permission to appeal must arrive at the regional office within 28 days after the tribunal sends written reasons for the decision to the [NAME]. If the [NAME] is not made within the 28 day time limit, such [NAME] must include a request for an extension of time and the reason for not complying with the 28 day time limit; the tribunal will then look at such reason(s) and decide whether to allow the [NAME] for permission to appeal to proceed, despite not being within the time limit. The [NAME] for permission to appeal must identify the decision of the tribunal to which it relates (i.e. give the date, the property and the case number), state the grounds of appeal and state the result the party [NAME] the [NAME] is seeking. If the tribunal refuses to grant permission to appeal, a further [NAME] for permission may be made to the Upper Tribunal (Lands Chamber).

📊 How courts decide similar cases

Among 12 similar decisions in this collection:

A snapshot of this collection — not a prediction of your case's outcome.

⚖️ What tends to weigh in cases like this

✅ Tends to be accepted

  • The works are urgent and exceed the £250 threshold.
  • There is no evidence of prejudice to the tenants.
  • The tribunal is satisfied that dispensation is reasonable.
  • The works are essential and necessary for safety and welfare.
  • The works pose a risk to health and safety.

Patterns observed in similar cases in this collection — every case is unique.

❓ Frequently asked questions

What did this decision decide?

It decided to grant dispensation to the landlord for urgent lift repairs, allowing the landlord to bypass the usual consultation process.

Who was involved?

The landlord of a residential property and the leaseholders of the property were involved.

How did the court decide, and why?

The court decided to grant dispensation because the repairs were urgent and necessary for the safety of the tenants, especially those with mobility issues.

Which laws or rules were applied?

The Landlord and Tenant Act 1985, specifically section 20ZA, was applied.

What was the argument that mattered most?

The argument that mattered most was the urgency and necessity of the repairs for the safety of the tenants.

Was the decision for or against the person who brought the case?

The decision was for the person who brought the case, the landlord.

What does this mean for someone in a similar situation?

Someone in a similar situation might also be able to bypass the usual consultation process if the repairs are urgent and necessary for safety.

What evidence or documents mattered?

Emails from tenants highlighting their dependence on the lift and letters explaining the urgency of the repairs were important.

Can a decision like this be appealed?

Yes, decisions like this can be appealed to the Upper Tribunal (Lands Chamber).

Is it worth getting a solicitor for a case like this?

Yes, it is always recommended to seek advice from a qualified solicitor for cases involving property disputes.

Official source: First-tier Tribunal (Property Chamber) headnote and full judgment reproduced from the court's public records. View on the official source ↗Summary, holding, technical summary and questions: produced by Artificial Intelligence based on the official headnote and judgment. These are VadeLab’s own material and are not the work of the Court.This decision was issued by the First-tier Tribunal (Property Chamber) and is reproduced from its published records. VadeLab is not affiliated with, and this page is not endorsed by, that court or tribunal.