First-tier Tribunal Grants Dispensation for Urgent Roof Repairs
📌 In brief
The First-tier Tribunal allowed a landlord to bypass certain consultation requirements for urgent roof repairs in a listed building. The landlord applied for dispensation due to water damage and the need for immediate repairs. The Tribunal agreed that the works were urgent and necessary, granting the dispensation.
⚖️ Legal holding
A landlord may obtain dispensation from consultation requirements if the works are urgent and necessary.
📖 What the law says
This section allows a tribunal to grant dispensation from consultation requirements related to certain works or long-term agreements if the tribunal finds it reasonable to do so.
Plain-English explanation — does not replace advice from a solicitor.
📖 Technical summary
The Tribunal granted dispensation from consultation requirements for urgent roof repairs in a listed building.
📜 Headnote Official document
The First-tier Tribunal granted dispensation from consultation requirements for urgent roof repairs in a listed building. The landlord applied for dispensation under Section 20ZA of the Landlord and Tenant Act 1985, citing the urgency of the works due to water ingress. The Tribunal determined that it was reasonable to dispense with the consultation requirements.
📚 Full judgment Official document
OUTCOME: Allowed
1
FIRST-TIER TRIBUNAL PROPERTY CHAMBER (RESIDENTIAL PROPERTY) Case Reference : CAM/34UF/LDC/2024/0604 Property : [ADDRESS] Northampton [POSTCODE] Applicant: [redacted]
[COMPANY] (Freeholder)
Representative : [NAME] (Agent) Respondents :
[redacted] contribute at the Property noted in the application
Representative : None Landlords : [APPELLANT] of Application :
S2oZA of the Landlord and Tenant Act 1985 - dispensation of consultation requirements
Tribunal : N. [NAME] :
First tier Tribunal (Property Chamber) [ADDRESS] [POSTCODE]
Date of Decision : 10 April 2025
2 DECISION
Decision
1. The Tribunal grants dispensation from the requirements on the applicant to consult all [NAME] under S.20ZA of the Landlord and Tenant Act 1985, in respect of the qualifying works referred to, only.
2. At the date of application it was stated that construction work had not started. It was understood that the landlord’s agent was able to recharge costs under the service charge provisions to all [NAME] in the Property.
Background
3. The freeholder, through its agent, applied to the Tribunal under [POSTCODE] of the Landlord and Tenant Act 1985 (“the Act”) for the dispensation from all or any of the consultation requirements contained in S20 of the Act.
4. The application related to the commissioning of works at the Property which appeared to concern urgent works involving removal of water ingress, arising from a roof and related defects, into one or more of the flats at the Property.
Directions
5. In response to the application dated 4 October 2024, for dispensation from consultation of [NAME], Directions dated 25 February 2025 were issued without an oral hearing. They identified that the respondents were the [NAME] of some 7No. flats at the Property. The Directions provided for the Tribunal to determine the application on or after 10 April 2025, unless a party applied on or before 21 March 2025 for a hearing.
6. The applicant was to send to each of the [NAME] of the dwellings at the Property; a copy of the application form, brief description of the works, an estimate of the costs of the works including any professional fees and VAT and anything else relied upon, with a copy of the Directions.
7. The applicant was to file with the Tribunal a letter by 10 March 2025, confirming how and when it had been done.
8. [NAME] who objected to the application were to send a reply form and statement to the Tribunal and applicant, by 24 March 2025. The applicant was to prepare a bundle of documents including the application form, Directions, sample lease and all other documents on which they
3 wanted to rely; all responses from [NAME], a certificate of compliance referred to above; with two copies to the Tribunal and one to each respondent leaseholder and do so by 3 April 2025.
9. In the event, the Tribunal did not receive any requests for a hearing, nor did it receive any forms in support of or objection to respondents either directly or indirectly via the bundle.
10. The Tribunal determined the case on the application form and of a sample lease of a flat at the Property, received from the applicant only, with copy documents sent to [NAME].
Applicant’s Case
11. The application, at box 4 confirms that: “A Grade II listed building built circ 1860 converted to contain 7 private leasehold apartments.”
12. The application at box 7 confirms that these are to be qualifying works, and had not been started. They are not part of a long term contract.
13. At box 9 the applicant was content for paper determination and applied for it, at box 10, to be dealt with by [NAME] and indicated a ‘special reason’ for urgency in this case. They explained why: “Due to water ingress the work is required urgently.”
14. The application at ‘Grounds for seeking dispensation’, box 1. stated in addition: “Scaffolding was erected to carry out high level inspection of the roof where there is a leak in to two of the properties below. The roof inspection has identified roof repairs, lead repairs and gutter repairs are needed. The cost of the works £7,271.50. Repair work id due to be carried out on week commencing 8th October 2024.”
15. The application at box 2. below this, described the consultation that had been carried out or is proposed to be carried out. “[NAME] have been notified of the works and advised that an application for dispensation will be made to allow repairs to be carried out without delay.”
16. The application at box 3. below this stated: “The cost of the works requires consultation but due to the urgency of the works dispensation is required.”
17. The applicant included a list of the names and addresses for service of all [NAME] of the 7No. flats at the Property.
18. The applicant provided more details in their document headed ‘Reasons for Application.” Water ingress into flats 2 and 3 had been reported from as likely coming from the roof. Contractors were called, came to assess the
4 problem and determine the repair work needed. Scaffolding was required to view the roof initially and for subsequent work.
19. The Property is listed and a former house, converted to flats. It is on 4 levels. [NAME] share an internal communal staircase. Each flat has the same lease for 125 years with covenants to pay for repairs to the common parts and the landlord to organise those repairs.
20. The landlord notified all [NAME] on 2 August 2024 that works exceeding the annual £250 cap for each leaseholder just with the cost of the scaffold. Repairs were assessed to be required to the gutting, lead work and slates to the affected area at an estimated cost dated 27 September 2024 of £3915 plus VAT from [COMPANY].. This work and price was agreed on 25 September and work began 8 September 2024. Building insurance covered the cost of scaffolding.
21. Agent for the landlord confirmed to the Tribunal on 25 March 2025 that to date no objections had been received by them or the landlord to the works.
Respondent’s Case
22. The applicant had identified 7No. [NAME] at the Property, to the Tribunal from whom the service charge would eventually be recovered and had been identified as the potential respondents. The applicant confirmed to the Tribunal by email of 13 February 2025 that the respondent [NAME] had been sent the documents specified by the Tribunal in its earlier Directions.
23. The Tribunal did not receive any objections or other representations from the [NAME], either through the applicant, or directly.
The Law
24. S.18 (1) of the Act provides that a service charge is an amount payable by a tenant of a dwelling as part of or in addition to the rent, which is payable for services, repairs, maintenance, improvements or insurance or landlord’s costs of management, and the whole or part of which varies or may vary according to the costs incurred by the landlord. S.20 provides for the limitation of service charges in the event that the statutory consultation requirements are not met. The consultation requirements apply where the works are qualifying works (as in this case) and only £250 can be recovered from a tenant in respect of such works unless the consultation requirements have either been complied with or dispensed with.
25. Dispensation is dealt with by S.20 ZA of the Act which provides:- “Where an application is made to a leasehold valuation tribunal
5 for a determination to dispense with all or any of the consultation requirements in relation to any qualifying works or qualifying long term agreement, the tribunal may make the determination if satisfied that it is reasonable to dispense with the requirements.”
26. The consultation requirements for qualifying works under qualifying long term agreements are set out in Schedule 3 of the Service Charges (Consultation Requirements) (England) Regulations 2003 as follows:-
1(1) The landlord shall give notice in writing of his intention to carry out qualifying works –
(a) to each tenant; and (b) where a recognised tenants’ association represents some or all of the tenants, to the association.
(2) The notice shall –
(a) describe, in general terms, the works proposed to be carried out or specify the place and hours at which a description of the proposed works may be inspected; (b) state the landlord’s reasons for considering it necessary to carry out the proposed works; (c) contain a statement of the total amount of the expenditure estimated by the landlord as likely to be incurred by him on and in connection with the proposed works; (d) invite the making, in writing, of observations in relation to the proposed works or the landlord’s estimated expenditure (e) specify- (i) the address to which such observations may be sent; (ii) that they must be delivered within the relevant period; and (iii) the period on which the relevant period ends.
2(1) where a notice under paragraph 1 specifies a place and hours for inspection-
(a) the place and hours so specified must be reasonable; and (b) a description of the proposed works must be available for inspection, free of charge, at that place and during those hours.
(2) If facilities to enable copies to be taken are not made available at the times at which the description may be inspected, the landlord shall provide to any tenant, on request and free of charge, a copy of the description.
6 3. Where, within the relevant period, observations are made in relation to the proposed works or the landlord’s estimated expenditure by any tenant or the recognised tenants’ association, the landlord shall have regard to those observations.
4. Where the landlord receives observations to which (in accordance with paragraph 3) he is required to have regard, he shall, within 21 days of their receipt, by notice in writing to the person by whom the observations were made state his response to the observations.
Tribunal’s Decision
27. The scheme of the provisions is designed to protect the interests of [NAME] and whether it is reasonable to dispense with any particular requirements in an individual case must be considered in relation to the scheme of the provisions and its purpose.
28. The Tribunal must have a cogent reason for dispensing with the consultation requirements, the purpose of which is that [NAME] who may ultimately pay the bill are fully aware of what works are being proposed, the cost thereof and have the opportunity to nominate contractors where there is no public procurement. The correspondence showed that the applicant complied generally with Directions.
29. The terms of this Dispensation from the requirements of Section 20, are:
30. That this only covers the work set out in the application form. No other documents detailing the extent, quality, or price of the works being carried out and/or to be undertaken in respect of the works to remedy this roof defect at the Property were provided to the Tribunal.
31. No dispensation for any prior report, nor ancillary work before or after whichever quote or estimate is accepted by the applicant, is included in this dispensation. In this case only one estimate was provided specifying the work and the price. This cost still remains subject to potential subsequent challenge by any respondent leaseholder, both of the item itself and/or the amount reasonably payable, in the usual way. Other than this no other items are included given dispensation because they were not specifically sought. Those other costs including any professional fees associated with the work will be subject to the annual cap of £250 per leaseholder for a contract for works rechargeable under a service charge or to a further application for dispensation if required. This is because they do not form part of this application for dispensation.
7 32. The applicant will meet all of its costs arising from the making and determination of this application. However these costs may be recovered from any leaseholder as service charge and/ or as an administrative charge if the lease of each unit allows for it, subject to the usual scope for leaseholder challenge to its reasonableness and payability.
33. In making its determination of this application, it does not concern the issue of whether any service charge costs are reasonable or indeed payable by the [NAME]. The Tribunal’s determination is limited to this application for dispensation of consultation requirements under [POSTCODE] of the Act; in this case, on terms.
[NAME]
10 April 2025
Rights of appeal
By rule 36(2) of the Tribunal Procedure (First-tier Tribunal) (Property Chamber) Rules 2013, the tribunal is required to notify the parties about any right of appeal they may have.
If either party is dissatisfied with this decision, they may apply for permission to appeal to the Upper Tribunal (Lands Chamber) on any point of law arising from this Decision.
Prior to making such an appeal, an application must be made, in writing, to this Tribunal for permission to appeal. Any such application must be made within 28 days of the issue of this decision to the person making the application (regulation 52 (2) of The Tribunal Procedure (First-tier Tribunal) (Property Chamber) Rule 2013).
If the application is not made within the 28-day time limit, such application must include a request for an extension of time and the reason for not complying with the 28 day time limit; the tribunal will then look at such reason(s) and decide whether to allow the application for permission to appeal to proceed, despite not being within the time limit.
The application for permission to appeal must identify the decision of the tribunal to which it relates (i.e., give the date, the property, and the case number), state the grounds of appeal and state the result the party making the application is seeking.
If the tribunal refuses to grant permission to appeal, a further application for permission may be made to the Upper Tribunal (Lands Chamber).
📊 How courts decide similar cases
Among 12 similar decisions in this collection:
- First-tier Tribunal (Property Chamber) First-tier Tribunal Grants Urgent Roof Repairs Dispensation
- First-tier Tribunal (Property Chamber) First-tier Tribunal Grants Urgent Roof Repairs Dispensation
- First-tier Tribunal (Property Chamber) First-tier Tribunal Grants Urgent Repair Dispensation
- First-tier Tribunal (Property Chamber) First-tier Tribunal Grants Dispensation for Urgent Roof Repairs at Grimshaw…
- First-tier Tribunal (Property Chamber) First-tier Tribunal Grants Dispensation for Urgent Repairs
- First-tier Tribunal (Property Chamber) Landlord Granted Permission to Skip Consultation for Urgent Roof Repairs
- First-tier Tribunal (Property Chamber) Tribunal Grants Dispensation for Urgent Lift Repairs
- First-tier Tribunal (Property Chamber) First-tier Tribunal Grants Dispensation for Roof Repairs Under Section 20ZA
- First-tier Tribunal (Property Chamber) First-tier Tribunal Grants Dispensation from Consultation Requirements
- First-tier Tribunal (Property Chamber) Tribunal Grants Dispensation for Urgent Fire Safety Works
- First-tier Tribunal (Property Chamber) Unconditional Dispensation Granted for Urgent Building Works
- First-tier Tribunal (Property Chamber) First-tier Tribunal Grants Urgent Repairs Dispensation
A snapshot of this collection — not a prediction of your case's outcome.
⚖️ What tends to weigh in cases like this
✅ Tends to be accepted
- The works are urgent.
- The works are necessary.
- The works are urgent and necessary to prevent further damage.
- It is reasonable to dispense from consultation requirements.
- The works are deemed urgent and reasonable.
Patterns observed in similar cases in this collection — every case is unique.
❓ Frequently asked questions
What did this decision decide?
The Tribunal granted dispensation from consultation requirements for urgent roof repairs in a listed building.
Who was involved?
The landlord of a listed building applied for dispensation, while leaseholders were potentially liable to contribute to the costs.
How did the court decide, and why?
The court decided to grant the dispensation because the works were urgent and necessary to address water ingress issues.
Which laws or rules were applied?
Section 20ZA of the Landlord and Tenant Act 1985 was applied to determine the dispensation.
What was the argument that mattered most?
The argument that mattered most was the urgency and necessity of the roof repairs due to water ingress.
Was the decision for or against the person who brought the case?
The decision was for the person who brought the case, the landlord.
What does this mean for someone in a similar situation?
Someone in a similar situation may also seek dispensation from consultation requirements if their works are urgent and necessary.
What evidence or documents mattered?
Evidence of the urgency and necessity of the works, such as reports of water ingress and estimates of repair costs, were important.
Can a decision like this be appealed?
Yes, a decision like this can be appealed to the Upper Tribunal (Lands Chamber) on a point of law.
Is it worth getting a solicitor for a case like this?
It is always recommended to get advice from a qualified solicitor for a case like this.
