Tribunal grants dispensation for urgent warden call system replacement in 16 properties
📌 In brief
The First-tier Tribunal allowed a landlord to bypass consultation requirements for urgent works to replace a warden call system serving vulnerable residents.
⚖️ Legal holding
A landlord can obtain dispensation from consultation requirements under Section 20ZA of the Landlord and Tenant Act 1985 if the works are urgent and necessary to reinstate an essential service, as seen in this case involving the replacement of a warden call system.
📖 What the law says
The First-tier Tribunal can grant permission to skip consultation requirements for certain works if it believes it is reasonable to do so. Consultation requirements refer to rules set by the Secretary of State regarding providing details of proposed works or agreements to tenants, obtaining estimates, inviting tenants to suggest additional estimators, considering tenant feedback, and giving reasons for carrying out works or entering into agreements.
Plain-English explanation — does not replace advice from a solicitor.
📖 Technical summary
The Tribunal granted dispensation from the consultation requirements under Section 20 of the Landlord and Tenant Act 1985 for the replacement of the warden call system.
📜 Headnote Official document
The First-tier Tribunal granted dispensation from consultation requirements under Section 20ZA of the Landlord and Tenant Act 1985 for urgent works to replace a warden call system serving 16 properties, including 10 occupied by vulnerable residents.
📚 Full judgment Official document
OUTCOME: Allowed
1
FIRST-TIER TRIBUNAL PROPERTY CHAMBER (RESIDENTIAL PROPERTY)
Case Reference
:
CHI/00HG/LDC/2018/0109
Property
:
[ADDRESS] [POSTCODE]
Applicant: [redacted]
:
Respondents
:
[redacted]
:
Type of Application
:
To dispense with the requirement to consult lessees about major works
Tribunal Member(s)
Date of Decision
:
:
[NAME]
18 February 2019
DECISION
The Tribunal grants dispensation from the consultation requirements of S.20 Landlord and Tenant Act 1985 in respect of the replacement of the warden call system.
In granting dispensation in respect of part of the Application the Tribunal makes no determination as to whether any service charge costs are reasonable or payable.
2 1. The Applicant seeks dispensation under Section 20ZA of the Landlord and Tenant Act 1985 (the 1985 Act) from the consultation requirements required by Section 20 of the 1985 Act.
2. The Applicant stated that urgent works are required to replace the warden call system serving the 16 properties 10 of which are occupied by vulnerable residents.
3. Directions were made on 7 January 2019 requiring the Applicants to send a copy of the application and the Directions to each Lessee. Attached to the Directions was a form for the lessees to return to the Tribunal indicating whether the application was agreed with, whether a written statement was to be sent to the applicant and whether an oral hearing was required.
4. The Directions noted that those parties not returning the form and those agreeing to the application would be removed as Respondents
5. Two replies were received agreeing to the proposal and the lessees are therefore removed as Respondents as previously indicated.
6. No requests have been received for an oral hearing and the application is therefore determined on the papers received in accordance with Rule 31 of the Tribunal’s procedural rules.
7. The only issue for the Tribunal is if it is reasonable to dispense with any statutory consultation requirements. This decision does not concern the issue of whether any service charge costs will be reasonable or payable.
The Law 8. The relevant section of the Act reads as follows:
20ZA Consultation requirements: a. (1) Where an application is made to a Leasehold Valuation Tribunal for a determination to dispense with all or any of the consultation requirements in relation to any qualifying works or qualifying long- term agreement, the Tribunal may make the determination if satisfied that it is reasonable to dispense with the requirements.
9. The matter was examined in some detail by the Supreme Court in the case of [COMPANY] v [NAME]. In summary the Supreme Court noted the following
b. The main question for the Tribunal when considering how to exercise its jurisdiction in accordance with section 20ZA (1) is the real prejudice to the tenants flowing from the landlord’s breach of the consultation requirements. c. The financial consequence to the landlord of not granting a dispensation is not a relevant factor. The nature of the landlord is not a relevant factor.
3 d. Dispensation should not be refused solely because the landlord seriously breached, or departed from, the consultation requirements. e. The Tribunal has power to grant a dispensation as it thinks fit, provided that any terms are appropriate. f. The Tribunal has power to impose a condition that the landlord pays the tenants’ reasonable costs (including surveyor and/or legal fees) incurred in connection with the landlord’s application under section 20ZA (1). g. The legal burden of proof in relation to dispensation applications is on the landlord. The factual burden of identifying some “relevant” prejudice that they would or might have suffered is on the tenants. h. The court considered that “relevant” prejudice should be given a narrow definition; it means whether non-compliance with the consultation requirements has led the landlord to incur costs in an unreasonable amount or to incur them in the provision of services, or in the carrying out of works, which fell below a reasonable standard, in other words whether the non-compliance has in that sense caused prejudice to the tenant. i. The more serious and/or deliberate the landlord's failure, the more readily a Tribunal would be likely to accept that the tenants had suffered prejudice. j. Once the tenants had shown a credible case for prejudice, the Tribunal should look to the landlord to rebut it. Evidence
10. A copy of a quotation for replacing the warden call system has been provided together with a letter dated 19 December 2018 to the residents explaining the proposal.
Determination
11. The works are required to reinstate an essential service which needs to be completed without delay. No lessee has objected, and no evidence has been submitted identifying the type of prejudice referred to in paragraph 9 above. In these circumstances, I am prepared to grant the dispensation required.
12. The Tribunal therefore grants dispensation from the consultation requirements of S.20 Landlord and Tenant Act 1985 in respect of the replacement of the warden call system.
13. In granting dispensation in respect of part of the Application the Tribunal makes no determination as to whether any service charge costs are reasonable or payable.
D [NAME] 18 February 2019
1. A person wishing to appeal this decision to the Upper Tribunal (Lands Chamber) must seek permission to do so by making written application to the First-tier Tribunal at the Regional office, which has been dealing with
4 the case. The application must arrive at the Tribunal within 28 days after the Tribunal sends to the person making the application written reasons for the decision.
2. If the person wishing to appeal does not comply with the 28-day time limit, the person shall include with the application for permission to appeal a request for an extension of time and the reason for not complying with the 28-day time limit; the Tribunal will then decide whether to extend time or not to allow the application for permission to appeal to proceed.
3. The application for permission to appeal must identify the decision of the Tribunal to which it relates, state the grounds of appeal and state the result the party making the appeal is seeking.
📊 How courts decide similar cases
Among 12 similar decisions in this collection:
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- First-tier Tribunal (Property Chamber) Tribunal grants dispensation for urgent roof repairs in late 2018
- First-tier Tribunal (Property Chamber) Tribunal Grants £X Dispensation for Warden Call System Replacement in [Post…
- First-tier Tribunal (Property Chamber) Tribunal Grants £X Dispensation for Urgent Warden Call System Works in [Pos…
- First-tier Tribunal (Property Chamber) Tribunal Grants £1,500 Dispensation from Consultation Requirements for Assu…
- First-tier Tribunal (Property Chamber) Landlord Granted Exemption from Fire Safety Consultation Requirements
A snapshot of this collection — not a prediction of your case's outcome.
⚖️ What tends to weigh in cases like this
✅ Tends to be accepted
- The works were needed to restore an essential service and had to be done quickly.
- No resident objected to the application for dispensation.
- Two residents explicitly agreed to the proposal.
Patterns observed in similar cases in this collection — every case is unique.
❓ Frequently asked questions
What did this decision decide?
The decision allowed the landlord to bypass the consultation requirements for replacing the warden call system in 16 properties.
What was the dispute about?
The dispute was about whether the landlord could get dispensation to replace the warden call system without consulting the tenants.
How did the court decide, and why?
The court decided to grant dispensation because the works were urgent and necessary to reinstate an essential service, particularly important for vulnerable residents.
Which laws or rules were applied?
The court applied Section 20 and Section 20ZA of the Landlord and Tenant Act 1985.
What was the argument that mattered most?
The argument that mattered most was the urgency and necessity of the works to serve vulnerable residents effectively.
Was the decision for or against the person who brought the case?
The decision was for the person who brought the case, allowing them to proceed with the works without full consultation.
What does this mean for someone in a similar situation?
Someone in a similar situation can also seek dispensation if their works are urgent and necessary for vulnerable residents.
What evidence or documents mattered?
The evidence included a quotation for the works and a letter explaining the proposal to the residents.
