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Allowed in PartFirst-tier Tribunal (Property Chamber)·

First-tier Tribunal Grants Dispensation from Consultation Requirements

Case No.

📌 In brief

The First-tier Tribunal granted dispensation from consultation requirements for works carried out to fix a leak, but rejected claims for additional costs, ensuring tenants were not harmed by the failure to follow proper procedures.

⚖️ Legal holding

A landlord may be granted dispensation from consultation requirements if tenants are not prejudiced by the failure to comply with those requirements.

Topics

tenancy disputesdispensation from consultation requirements

Provisions

Landlord and Tenant Act 1985 s.20ZAService Charges (Consultation Requirements) (England) Regulations 2003

📖 What the law says

Landlord and Tenant Act 1985 s.20ZA

The appropriate tribunal can grant dispensation from consultation requirements related to qualifying works or agreements if it is reasonable to do so. Qualifying works refer to works done on a building or other premises, and qualifying long-term agreements are agreements lasting over twelve months. The consultation requirements include providing details of proposed works or agreements to tenants, obtaining estimates, inviting tenants to suggest estimators, considering tenant observations, and giving reasons for actions in certain situations.

Plain-English explanation — does not replace advice from a solicitor.

📖 Technical summary

The Tribunal granted dispensation from consultation requirements for certain works but rejected claims for additional costs.

📜 Headnote Official document

The Tribunal granted dispensation from consultation requirements for works carried out to remedy a leak, but rejected claims for additional costs, ensuring tenants were not prejudiced by the failure to comply with those requirements.

📚 Full judgment Official document

OUTCOME: Allowed in Part

© CROWN COPYRIGHT 2018

FIRST-TIER TRIBUNAL PROPERTY CHAMBER (RESIDENTIAL PROPERTY) Case reference : LON/00AW/LDC/2021/0076 HMCTS Code : P:PAPERREMOTE Property : 6-7 [ADDRESS] [POSTCODE] Applicant : [redacted] : [NAME]) [COMPANY] Respondents : [redacted] [NAME] of [NAME] : An [NAME] for dispensation from the consultation requirements of s.20 Landlord and Tenant Act 1985

Tribunal member :

Tribunal Judge Brandler

Date and venue of hearing : N/A Date of decision : 3rd June 2021

DECISION

2 Covid-19 pandemic: description of hearing This has been a remote hearing on the papers which has not been objected to by the parties. The form of remote hearing was P:PAPERREMOTE. A face-to- face hearing was not held because it was not practicable and no-one requested the same and all issues could be determined on paper. The documents that I was referred to are in a bundle of 52 pages, the contents of which I have noted. The order made is described at the end of these reasons. Decision

1. The Tribunal grants the applicant retrospective dispensation from the statutory consultation requirements in respect of works carried out to 6-7 [ADDRESS] [POSTCODE] ("The building") by [COMPANY] on or around 19th March 2020. The costs incurred in respect of the works stated to be £8220.00 plus VAT as detailed in their invoice no. 10640a dated 19/03/2020.

Background

2. The Freeholder is [COMPANY]. Their managing agents are [NAME]) [COMPANY].

3. The building is a masonry/brick building built in the early 1900’s and converted into 14 flats.

4. Although it is suggested that there are various leaseholders of the flats in the building, the only evidence of those leases is a list of names and email addresses. The only lease provided relates to flat 8, [ADDRESS] SW3 [19].

5. On 17th March 2021 the managing agents submitted an [NAME] for dispensation from the statutory consultation requirements provided for by section 20 of the Landlord and Tenant Act 1985 for works carried out to remedy a leak into flat 3. It was said to be urgent because “Works were required to be completed as soon as possible, due to water ingress causing damage to the flat 3”.

6. In the grounds for seeking dispensation [9] in the [NAME] form, the works are described as follows: - a. N-Compass London: Balcony 3.3 x 5.5 Decking installation via scaffolding - £9864.00 incl VAT b. [NAME]: Scaffolding, management and the renewal of the flat roof, including ancillary repairs to the main roof - £23,232.00 incl VAT

7. The evidence provided to support the [NAME] is contained in a witness statement dated 24th May 2021 signed by [NAME] who is employed by [NAME]) [COMPANY]. That witness statement provides that

3 [NAME] took over the management of the building on 28th September 2017 but otherwise is extremely vague. It provides no dates as to when the “major leak” was reported, when the contractors attended to investigate, what their findings were and why the works are so urgent. There is no report of the findings included in the [NAME]. The only exhibit to Ms [NAME] statement is an invoice for £8,220.00 plus VAT from [COMPANY] dated 19/03/2020 with a due date of 09/04/2020. That does not provide the date the works were carried out. The works are described as “balcony decking install” and the site is described as “flat 4 @ 6 Egerton gardens”. The invoice description is “To supply all necessary plant and equipment” which appears to include “scaffolding to be erected at back of 6 Egerton gardens slim tower for accessibility of material to be taken up to balcony…” [52]

8. No evidence has been provided in relation to the claimed £23,232.00 for “[NAME]” in terms of scaffolding, management and the renewal of the flat roof, including ancillary repairs to the main roof” [9].

9. On 19th April 2021 the tribunal issued directions. These included a direction to the applicant to send to each leaseholder a copy of the [NAME] with any accompanying documents, the directions and the tribunal’s covering letter. The applicant was also instructed to display a copy of both the [NAME] and the directions in a prominent place in the common parts of the Property and to confirm this direction had been complied with by emailing confirmation to the Tribunal by 30th April 2021.

10. On 29th April 2021 an email was received from [NAME] at [NAME] stating only that “…directions have been emailed to all leaseholders”. No mention was made in relation to the [NAME] having been emailed to the leaseholders, nor was any mention made that the [NAME] had been displayed in a prominent place in the common parts of the building.

The leaseholders’ case

11. None of the leaseholders have objected to this [NAME], although the tribunal were not satisfied that the directions had been fully complied with. Specifically, there is no evidence that the [NAME] with documentation has been sent to the Leaseholders nor displayed in the common parts.

Reasons for Decision

12. The leading authority in relation to s.20ZA dispensation requests is [COMPANY] v Benson [2013] 1 WLR 854 (“Benson”) in which the Supreme Court set out guidance as to the approach to be taken by a tribunal when considering such applications. This was to

4 focus on the extent, if any, to which the lessees were prejudiced in either paying for inappropriate works or paying more than would be appropriate, because of the failure of the landlord to comply with the consultation requirements. In his judgment, Lord [NAME] said as follows;

44. Given that the purpose of the Requirements is to ensure that the tenants are protected from (i) paying for inappropriate works or (ii) paying more than would be appropriate, it seems to me that the issue on which the LVT should focus when entertaining an [NAME] by a landlord under section 20ZA(1) must be the extent, if any, to which the tenants were prejudiced in either respect by the failure of the landlord to comply with the Requirements.

45. Thus, in a case where it was common ground that the extent, quality and cost of the works were in no way affected by the landlord’s failure to comply with the Requirements, I find it hard to see why the dispensation should not be granted (at least in the absence of some very good reason): in such a case the tenants would be in precisely the position that the legislation intended them to be – ie as if the Requirements had been complied with.

13. It is not clear to the tribunal whether people listed in the schedule attached to the [NAME] are in fact leaseholders and if so the extent to which they are responsible for the costs of the investigation works.

14. The [NAME] failed to confirm that the [NAME] had been sent to the leaseholders and failed to confirm that it had been displayed in a prominent place in the common parts of the building as directed.

15. The evidence provides an invoice from [COMPANY] for £8220 plus VAT which is said to include scaffolding. It does not detail the date the works were carried out. However, the invoice is dated 19/03/2020 and details works carried out to decking on the balcony of flat 4 which could indicate a problem with water ingress.

16. No evidence has been provided in relation to the claimed £23,232.00 for “[NAME]” in terms of scaffolding, management and the renewal of the flat roof, including ancillary repairs to the main roof” [9]. In any event, scaffolding is covered in the invoice for [COMPANY].

17. The [NAME] for dispensation is therefore granted in relation only to the [COMPANY] invoice no. 10640a for £8220.00 plus VAT. There being no evidence to support a payment to “[NAME]”.

5 18. As there appears to have been a breach of direction (1) in terms of service, we make it a condition of such dispensation that the applicant must within 48 hours of receipt of this decision,

(a) display in a prominent place in the common parts of the building, and (b) send to each leaseholder by email, hand delivery or first-class post the following:

- the [NAME] dated 17th March 2021, - the documentation referred to in the directions of 19th April 2021, and this decision

(c) send written confirmation to the tribunal that this direction has been complied with.

Tribunal Judge Brandler

3rd June 2021

6 APPENDIX 1 RIGHTS OF APPEAL

1. If a party wishes to appeal this decision to the Upper Tribunal (Lands Chamber) then a written [NAME] for permission must be made to the First-tier Tribunal at the Regional office which has been dealing with the case.

2. The [NAME] for permission to appeal must arrive at the Regional office within 28 days after the Tribunal sends written reasons for the decision to the [NAME].

3. If the [NAME] is not made within the 28 day time limit, such [NAME] must include a request for an extension of time and the reason for not complying with the 28 day time limit; the Tribunal will then look at such reason(s) and decide whether to allow the [NAME] for permission to appeal to proceed despite not being within the time limit.

4. The [NAME] for permission to appeal must identify the decision of the Tribunal to which it relates (i.e. give the date, the property and the case number), state the grounds of appeal, and state the result the party [NAME] the [NAME] is seeking.

7 ‘; APPENDIX 2 RELEVANT LEGISLATION

Landlord and Tenant Act 1985

20ZA. Consultation requirements: supplementary (1) Where an [NAME] is made to the appropriate tribunal for a determination to dispense with all or any of the consultation requirements in relation to any qualifying works or qualifying long term agreement, the tribunal may make the determination if satisfied that it is reasonable to dispense with the requirements.

Service Charges (Consultation Requirements) (England) Regulations 2003. Part 2 - consultation requirements for qualifying works for which public notice is not required Notice of intention 1. (1) The landlord shall give notice in writing of his intention to carry out qualifying works— (a) to each tenant; and (b) where a recognised tenants' association represents some or all of the tenants, to the association. (2) The notice shall— (a) describe, in general terms, the works proposed to be carried out or specify the place and hours at which a description of the proposed works may be inspected; (b) state the landlord’s reasons for considering it necessary to carry out the proposed works; (c) invite the [NAME], in writing, of observations in relation to the proposed works; and (d) specify—

8 (i) the address to which such observations may be sent; (ii) that they must be delivered within the relevant period; and (iii) the date on which the relevant period ends. (3) The notice shall also invite each tenant and the association (if any) to propose, within the relevant period, the name of a person from whom the landlord should try to obtain an estimate for the carrying out of the proposed works.

Inspection of description of proposed works 2. (1) Where a notice under paragraph 1 specifies a place and hours for inspection— (a) the place and hours so specified must be reasonable; and (b) a description of the proposed works must be available for inspection, free of charge, at that place and during those hours. (2) If facilities to enable copies to be taken are not made available at the times at which the description may be inspected, the landlord shall provide to any tenant, on request and free of charge, a copy of the description. Duty to have regard to observations in relation to proposed works 3. Where, within the relevant period, observations are made, in relation to the proposed works by any tenant or recognised tenants' association, the landlord shall have regard to those observations.

Estimates and response to observations 4. (1) Where, within the relevant period, a nomination is made by a recognised tenants' association (whether or not a nomination is made by any tenant), the landlord shall try to obtain an estimate from the nominated person.

(2) Where, within the relevant period, a nomination is made by only one of the tenants (whether or not a nomination is made by a

9 recognised tenants' association), the landlord shall try to obtain an estimate from the nominated person.

(3) Where, within the relevant period, a single nomination is made by more than one tenant (whether or not a nomination is made by a recognised tenants' association), the landlord shall try to obtain an estimate— (a) from the person who received the most nominations; or (b) if there is no such person, but two (or more) persons received the same number of nominations, being a number in excess of the nominations received by any other person, from one of those two (or more) persons; or (c) in any other case, from any nominated person.

(4) Where, within the relevant period, more than one nomination is made by any tenant and more than one nomination is made by a recognised tenants' association, the landlord shall try to obtain an estimate— (a) from at least one person nominated by a tenant; and (b) from at least one person nominated by the association, other than a person from whom an estimate is sought as mentioned in paragraph (a). (5) The landlord shall, in accordance with this sub-paragraph and sub-paragraphs (6) to (9)— (a) obtain estimates for the carrying out of the proposed works; (b) supply, free of charge, a statement (“the paragraph (b) statement”) setting out— (i) as regards at least two of the estimates, the amount specified in the estimate as the estimated cost of the proposed works; and (ii) where the landlord has received observations to which (in accordance with paragraph 3) he is required to have regard, a summary of the observations and his response to them; and

10 (c) make all of the estimates available for inspection. (6) At least one of the estimates must be that of a person wholly unconnected with the landlord. (7) For the purpose of paragraph (6), it shall be assumed that there is a connection between a person and the landlord— (a) where the landlord is a company, if the person is, or is to be, a director or manager of the company or is a close relative of any such director or manager; (b) where the landlord is a company, and the person is a partner in a [NAME], if any partner in that [NAME] is, or is to be, a director or manager of the company or is a close relative of any such director or manager; (c) where both the landlord and the person are companies, if any director or manager of one company is, or is to be, a director or manager of the other company; (d) where the person is a company, if the landlord is a director or manager of the company or is a close relative of any such director or manager; or (e) where the person is a company and the landlord is a partner in a [NAME], if any partner in that [NAME] is a director or manager of the company or is a close relative of any such director or manager. (8) Where the landlord has obtained an estimate from a nominated person, that estimate must be one of those to which the paragraph (b) statement relates. (9) The paragraph (b) statement shall be supplied to, and the estimates made available for inspection by— (a) each tenant; and (b) the secretary of the recognised tenants' association (if any). (10) The landlord shall, by notice in writing to each tenant and the association (if any)—

11 (a) specify the place and hours at which the estimates may be inspected; (b) invite the [NAME], in writing, of observations in relation to those estimates; (c) specify— (i) the address to which such observations may be sent; (ii) that they must be delivered within the relevant period; and (iii) the date on which the relevant period ends.

(11) Paragraph 2 shall apply to estimates made available for inspection under this paragraph as it applies to a description of proposed works made available for inspection under that paragraph.

Duty to have regard to observations in relation to estimates 5. Where, within the relevant period, observations are made in relation to the estimates by a recognised tenants' association or, as the case may be, any tenant, the landlord shall have regard to those observations. Duty on entering into contract 6. (1) Subject to sub-paragraph (2), where the landlord enters into a contract for the carrying out of qualifying works, he shall, within 21 days of entering into the contract, by notice in writing to each tenant and the recognised tenants' association (if any)— (a) state his reasons for awarding the contract or specify the place and hours at which a statement of those reasons may be inspected; and (b) there he received observations to which (in accordance with paragraph 5) he was required to have regard, summarise the observations and set out his response to them.

12

(2) The requirements of sub-paragraph (1) do not apply where the person with whom the contract is made is a nominated person or submitted the lowest estimate.

(3) Paragraph 2 shall apply to a statement made available for inspection under this paragraph as it applies to a description of proposed works made available for inspection under that paragraph.

📊 How courts decide similar cases

Among 12 similar decisions in this collection:

A snapshot of this collection — not a prediction of your case's outcome.

⚖️ What tends to weigh in cases like this

✅ Tends to be accepted

  • The landlord can obtain dispensation if there is no prejudice to the tenants.
  • The landlord can receive dispensation if the works are urgent.
  • The landlord can be dispensed from requirements if it is reasonable to do so.
  • The landlord can obtain dispensation if there is evidence of urgency.
  • The landlord can be granted dispensation if the works were necessary.

❌ Tends to be rejected

  • (No factors identified as leading to a decision against the claimant based on the provided similar cases.)

Patterns observed in similar cases in this collection — every case is unique.

❓ Frequently asked questions

What did this decision decide?

The Tribunal granted dispensation from consultation requirements for works carried out to fix a leak, but rejected claims for additional costs.

Who was involved?

The Freeholder, a person, and Leaseholders were involved.

How did the court decide, and why?

The court decided to grant dispensation for the works carried out to fix a leak, as the tenants were not prejudiced by the failure to comply with consultation requirements.

Which laws or rules were applied?

The Landlord and Tenant Act 1985 and Service Charges (Consultation Requirements) (England) Regulations 2003 were applied.

What was the argument that mattered most?

The argument that mattered most was that the tenants were not prejudiced by the failure to comply with consultation requirements.

Was the decision for or against the person who brought the case?

The decision was partly for and partly against the person who brought the case.

What does this mean for someone in a similar situation?

Someone in a similar situation should ensure that all necessary documentation is provided and that tenants are not prejudiced by the failure to comply with consultation requirements.

What evidence or documents mattered?

The invoice for the works carried out to fix a leak and the witness statement from the a person mattered.

Can a decision like this be appealed?

Yes, a decision like this can be appealed to the Upper Tribunal (Lands Chamber).

Is it worth getting a solicitor for a case like this?

It is always recommended to seek advice from a qualified solicitor for cases involving legal disputes.

Official source: First-tier Tribunal (Property Chamber) headnote and full judgment reproduced from the court's public records. View on the official source ↗Summary, holding, technical summary and questions: produced by Artificial Intelligence based on the official headnote and judgment. These are VadeLab’s own material and are not the work of the Court.This decision was issued by the First-tier Tribunal (Property Chamber) and is reproduced from its published records. VadeLab is not affiliated with, and this page is not endorsed by, that court or tribunal.