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AllowedFirst-tier Tribunal (Property Chamber)·

First-tier Tribunal Grants Urgent Lift Repairs Dispensation

Case No.

📌 In brief

The First-tier Tribunal allowed a landlord to bypass consultation requirements for urgent lift repairs, ensuring the safety of the building without causing harm to the tenants.

⚖️ Legal holding

A landlord may be dispensed from consultation requirements if the works are urgent and necessary.

Topics

tenancy disputesconsultation requirements

Provisions

Landlord and Tenant Act 1985 s.20ZA

📖 What the law says

Landlord and Tenant Act 1985 s.20ZA

The First-tier Tribunal can grant a landlord dispensation from consultation requirements if it is reasonable to do so, particularly when the works are urgent and necessary.

Plain-English explanation — does not replace advice from a solicitor.

📖 Technical summary

The tribunal granted dispensation from consultation requirements for urgent lift repairs.

📜 Headnote Official document

The First-tier Tribunal granted a landlord dispensation from consultation requirements for urgent lift repairs, finding that the works were necessary and no prejudice arose to the tenants.

📚 Full judgment Official document

OUTCOME: Allowed

© CROWN COPYRIGHT

FIRST-TIER TRIBUNAL PROPERTY CHAMBER (RESIDENTIAL PROPERTY) Case reference : CAM/26UG/LDC/2024/00445 HMCTS code : P:PAPERREMOTE

Property : [ADDRESS], [POSTCODE] Applicant : [redacted] [APPELLANT] Respondent : [redacted] Property Type of application : Dispensation from the consultation requirements as set out in Section 20ZA of the Landlord and Tenant Act 1985 Tribunal members : Mr [APPELLANT] [NAME] of Determination : 2 October 2024

DECISION

This has been a determination on the papers which the parties are taken to have consented to, as explained below. The form of determination was a paper hearing described above as P:PAPERREMOTE. A hearing was not held and all issues were determined on the papers. The Applicant submitted a bundle. The Tribunal has noted the contents and the decision is below.

2

Decision The Tribunal grants the application for retrospective dispensation from further statutory consultation in respect of the works as described below.

The Applicant shall be responsible for serving a copy of this Decision on all of [NAME].

In granting dispensation, the Tribunal makes no determination as to whether any service charge costs are reasonable or payable (section 27A of the Act). The Tribunal also makes no determination in respect of the liability for the cost of the works.

Reasons Background

1. The Applicant seeks a determination pursuant to section 20ZA of the Landlord and Tenant Act 1985 (the “Act”) for retrospective dispensation from the statutory requirement to consult in respect of qualifying works.

2. The Application was completed on 8 July 2024 by Ms [APPELLANT] on behalf of the Applicant. This Decision therefore relates to that Application.

3. The work has been completed.

4. No representations have been received from any of [NAME].

5. Before making this determination, the papers received by the Tribunal were examined to determine whether the issues remained capable of determination without an oral hearing and it was decided that they were, given the lack of any challenge.

6. The only issue for determination is whether it is reasonable for the Tribunal to dispense with the statutory consultation requirements.

7. The Tribunal has not considered whether the service charge costs will be reasonable or payable, nor by whom they will be payable.

The Law 8. Section 20 ZA (1) of the Act states:

3 “Where an application is made to a Leasehold Valuation Tribunal for a determination to dispense with all or any of the consultation requirements in relation to any qualifying works or qualifying long term agreement, the Tribunal may make the determination if satisfied that it is reasonable to dispense with the requirements.” 9. In having regard to the question of reasonableness, the Tribunal has considered the extent to which [NAME] would be prejudiced in dispensing of the requirements.

10. The Supreme Court provided guidance to the Tribunal in the application of section 20 AA (1) of the Act in case of [COMPANY] v [NAME] and others [2013] UKSC 14 (the “Daejan case”). The principles can be summarised as follows:

1. The main question for the Tribunal when considering how to exercise its jurisdiction in accordance with section 20ZA is whether there is real prejudice to the tenants flowing from the landlord’s breach of the consultation requirements.

2. The financial consequence to the landlord of not granting a dispensation is not a relevant factor. The nature of the landlord is not a relevant factor.

3. Dispensation should not be refused solely because the landlord seriously breached, or departed from, the consultation requirements.

4. The Tribunal has power to grant a dispensation as it thinks fit, provided that any terms are appropriate.

5. The Tribunal has power to impose a condition that the landlord pays the tenants’ reasonable costs (including surveyor and/or legal fees) incurred in connection with the landlord’s application under section 20ZA (1).

6. The legal burden of proof in relation to dispensation applications is on the landlord. The factual burden of identifying any “relevant” prejudice that they would or might have suffered is on the tenants.

7. The court considered that “relevant” prejudice should be given a narrow definition; it means whether noncompliance with the consultation requirements has led the landlord to incur costs in an unreasonable amount or to incur them in the provision of services, or in the carrying out of works, which fell below a reasonable standard, in other words whether the non- compliance has in that sense caused prejudice to the tenant.

8. The more serious and/or deliberate the landlord's failure, the more readily a Tribunal would be likely to accept that the tenants had suffered prejudice.

4 9. Once the tenants had shown a credible case for prejudice, the Tribunal should look to the landlord to rebut it. 11. The Tribunal has therefore applied the statutory provisions in accordance with the approach taken in the [APPELLANT] case. Representations – The Applicant 12. The Applicant’s description of the qualifying works is: “Qualifying Works to the lift at [ADDRESS].

The Engineering Report confirms the following:

3(l) Local audible alarm inoperative

Car interior lighting inoperative. To be rectified

Pit stop switch requires upgrading from toggle to push type

No shaft lights fitted

Recommend lock off facility to power supply

3(m) A suitable landing safety barrier should be available on site

This lift installation contains equipment that may be aged, worn, obsolete or does not satisfy the requirements of current standards. It is recommended that an assessment is undertaken to qualify and quantify if upgrade work would be beneficial

Moving partes to be guarded in lift motor room

Recommend to fit step up ladder in pit area

Electric shock notice in lift motor room should be updated

Recommended for car top guard rails to be installed due to a gap greater than 300mm between car top and lift shaft.”

13. The Applicant confirmed subsequent to the Application on 17 September 2025 that no consultation with the Tenants has been carried out due to the urgency of the works.

14. The Applicant explained that they seek dispensation as, inter alia: “Due to the urgency of this work, we have obtained a quote from [NAME] for the sum of £4,961.68 plus CAT for the most essential works. As [NAME] retain the current contract for the lift of this site, we cannot obtain a comparable quotation, as any works completed by

5 any alternative lift contractor would invalidate the current lift contract with [NAME].” 15. The Applicant provided a copy of the quote from [APPELLANT] dated 3 June 2024 as referred to above. [NAME]

16. The Tribunal has not received any representations from [NAME]. Determination 17. As set out above, the Tribunal may grant dispensation “…if satisfied that it is reasonable to dispense with the requirements”.

18. In making its decision the Tribunal has regard to the extent to which any real prejudice has arisen to [NAME] as a result of the Applicant breaching the consultation requirements.

19. No objections or representations have been received by the Tribunal from [NAME]. In this regard, [NAME] have received the Tribunal Directions and are therefore considered to have been given ample opportunity to submit representations should they have so wished.

20. The Tribunal therefore considers that it has not seen any evidence of prejudice arising to [NAME]. Furthermore, it is apparent from the submissions that the required works were necessary and further delay in their implementation would have been prejudicial to the continued safety of the Leaseholders.

21. The Tribunal consequently grants dispensation from the remaining consultation requirements of section 20 of the Landlord and Tenant Act 1985.

22. In granting dispensation, the Tribunal makes no determination in respect as to whether any of the service charge costs are reasonable or payable.

23. The Applicant shall comply with the requirements as set out under the section headed “Decision” above.

Name: [NAME] [NAME]: 2 October 2024

Rights of appeal

By rule 36(2) of the Tribunal Procedure (First-tier Tribunal) (Property Chamber) Rules 2013, the tribunal is required to notify the parties about any right of appeal they may have.

6 If a party wishes to appeal this decision to the Upper Tribunal (Lands Chamber), then a written application for permission must be made to the First-tier Tribunal at the regional office which has been dealing with the case. The application for permission to appeal must arrive at the regional office within 28 days after the tribunal sends written reasons for the decision to the person making the application. If the application is not made within the 28-day time limit, such application must include a request for an extension of time and the reason for not complying with the 28-day time limit; the tribunal will then look at such reason(s) and decide whether to allow the application for permission to appeal to proceed, despite not being within the time limit. The application for permission to appeal must identify the decision of the tribunal to which it relates (i.e., give the date, the property, and the case number), state the grounds of appeal and state the result the party making the application is seeking. If the tribunal refuses to grant permission to appeal, a further application for permission may be made to the Upper Tribunal (Lands Chamber).

📊 How courts decide similar cases

Among 12 similar decisions in this collection:

A snapshot of this collection — not a prediction of your case's outcome.

⚖️ What tends to weigh in cases like this

✅ Tends to be accepted

  • The tribunal granted the application for retrospective dispensation from consultation requirements for the described works.
  • The works were necessary and urgent, and further delay would have jeopardized the leaseholders' safety.
  • No objections or representations were received from the leaseholders, despite being given ample opportunity.
  • The leaseholders did not provide any evidence of prejudice from the lack of consultation.
  • The current lift contract meant the applicant could not obtain comparable quotes from other contractors.

Patterns observed in similar cases in this collection — every case is unique.

❓ Frequently asked questions

What did this decision decide?

It allowed the landlord to bypass consultation requirements for urgent lift repairs.

Who was involved?

The landlord and the tenants of a residential property.

How did the court decide, and why?

The court decided to grant dispensation because the works were urgent and necessary, and no prejudice was found to have occurred.

Which laws or rules were applied?

The Landlord and Tenant Act 1985, specifically section 20ZA.

What was the argument that mattered most?

The necessity and urgency of the lift repairs were the most important arguments.

Was the decision for or against the person who brought the case?

The decision was for the landlord.

What does this mean for someone in a similar situation?

Someone in a similar situation may also be able to bypass consultation requirements if the works are urgent and necessary.

What evidence or documents mattered?

The engineering report detailing the need for repairs and the lack of any objections from tenants were crucial.

Can a decision like this be appealed?

Yes, decisions from the First-tier Tribunal can be appealed to the Upper Tribunal.

Is it worth getting a solicitor for a case like this?

It is always advisable to seek legal advice from a qualified solicitor for such cases.

Official source: First-tier Tribunal (Property Chamber) headnote and full judgment reproduced from the court's public records. View on the official source ↗Summary, holding, technical summary and questions: produced by Artificial Intelligence based on the official headnote and judgment. These are VadeLab’s own material and are not the work of the Court.This decision was issued by the First-tier Tribunal (Property Chamber) and is reproduced from its published records. VadeLab is not affiliated with, and this page is not endorsed by, that court or tribunal.