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AllowedFirst-tier Tribunal (Property Chamber)·

First-tier Tribunal Grants Urgent Works Dispensation Without Consultation

Case No.

📌 In brief

The First-tier Tribunal granted permission to a landlord to bypass consultation requirements for urgent works in a residential building. The decision was based on the urgency of the works and the inability to comply with formal consultation procedures due to the emergency nature of the repairs.

⚖️ Legal holding

A landlord is entitled to dispensation from consultation requirements if the works are urgent and cannot reasonably comply with formal consultation procedures.

Topics

tenancy disputesurgent worksconsultation requirements

Provisions

Landlord and Tenant Act 1985 s.20ZA

📖 What the law says

Landlord and Tenant Act 1985 s.20ZA

The First-tier Tribunal can grant dispensation from consultation requirements for urgent works if it is reasonable to do so.

Plain-English explanation — does not replace advice from a solicitor.

📖 Technical summary

The Tribunal granted dispensation from consultation requirements for urgent works.

📜 Headnote Official document

The First-tier Tribunal granted dispensation from consultation requirements for urgent works in a residential property, citing the necessity and urgency of the works as reasons for the dispensation.

📚 Full judgment Official document

OUTCOME: Allowed

1

FIRST-TIER TRIBUNAL PROPERTY CHAMBER (RESIDENTIAL PROPERTY) Case Reference : LON/00BK/LDC/2024/0062 Property :

[ADDRESS] [POSTCODE]

Applicant : [redacted] (Incorporated in Guernsey) Representative : [COUNSEL] (Solicitors) Respondents : [redacted] Chantrey House Representative : None Landlord : [RESPONDENT]. (Incorporated in Guernsey) Type of Application :

S2oZA of the Landlord and Tenant Act 1985 - dispensation of consultation requirements

Tribunal : [COMPANY] :

10 [ADDRESS] [POSTCODE]

Date of Decision : 5 July 2024

DECISION

2

Decision

1. The Tribunal grants dispensation from the requirements on the applicant to consult all [NAME] under S.20ZA of the Landlord and Tenant Act 1985, in respect of the qualifying works in this application, only. Dispensation is granted on terms, as set out at the conclusion.

Background

2. The landlord applied on 5 March 2024 to the Tribunal under S.20ZA of the Landlord and Tenant Act 1985 (“the Act”). The application was for the dispensation from all or any of the consultation requirements contained in S.20 of the Act.

3. The application related to the failure of a hot water supply tank serving all residential flats in the Property. a purpose built mansion block. It was understood that the landlord is able to recharge costs under the service charge provisions for all flats in the Property, to all [NAME].

Directions

4. Directions dated 10 April 2024 were issued by [NAME], without an oral hearing. These directed for various actions to be undertaken by the applicant and respondents if any, to reply, within a timetable.

5. By 19 April 2024 the applicant was to send to each potential respondent a copy of the application, (which should have included a brief statement of the scope of the works, of the cost for which dispensation from consultation was to be sought) and of the Directions. They were to display them in a prominent place in the Property and to confirm by email to the Tribunal by 24 April 2024 that these tasks had been completed.

6. By 10 May 2024 any respondent who objected to the application was to respond to the landlord, and the Tribunal, the former of which could reply briefly by 24 May 2024. By 7 June 2024 the applicant was to prepare a bundle containing the application form, Directions, sample lease and copies of all correspondence with the Tribunal and between parties, with a statement explaining the reasons for the application, to the [NAME] and Tribunal. They were also to send copies of any responses from the [NAME] to the Tribunal or confirm that none were received.

7. In the 7 day period following 1 July 2024 the Tribunal would determine the application based on these written representations. If a party wanted a hearing they should request same of the Tribunal by 31 May 2024. No such request was received by the Tribunal. No responses were received.

3 8. The Tribunal determined the case on the paper bundle received from the applicant, alone.

Applicant’s Case

9. The Property appears to consist of a purpose built late Victorian Mansion Block in Central London. Accommodation is said to be arranged on 5 levels for residential long leasehold flats above a ground floor and basement commercial element. A sample lease was enclosed confirming that [NAME] could be required by their landlord to make service charge contributions for services and works to common parts.

10. In the application form at box 7 it confirms that these works are to be qualifying works and that they had been started. At Box 8 in reply to the question: ‘Do you know of any other cases involving either (a) related or similar issues about the management of this property; or (b) the same landlord or tenant or property as in this application ?’ They did not.

11. At box 9 the applicant was content for paper determination and applied for it, marking at box 10, but asked it could be dealt with by ‘Urgent Track’. “Urgent works were required to replace a failed water tank to the Premises. The works have now taken place and insufficient time was afforded to the applicant for consultation to carry out a consultation with the [NAME] under section 20 Landlord and Tenant Act 1985.”

12. The application at box ‘Grounds for seeking dispensation’, was completed. At 1 “The works relate to the repair and replacement of a plant hot water cylinder supplying hot water to the residential apartments, which had failed and become non-operational. The works were completed on 21 December 2023.”

13. At 2. ‘Describe the consultation that has been carried out or is proposed to.’ “The applicant’s statement of case (to follow) provides details of the communications provided to the [NAME] to update them in respect of the Works. The applicant has been unable to comply with any of the formal consultation requirements. ”

14. At 3, the applicant explained: “The applicant has been unable to comply with any of the formal consultation requirements owing to the urgency of the works and the fact that only one quotation for the works has been obtained (on the basis of which the contractor was instructed.”

15. The bundle contained a statement of case by the applicant providing additional detail in support of the application.

4 Respondent’s Case

16. The Tribunal did not receive any representations from the [NAME] either in support of or raising any objection, at any time during the application process.

The Law

17. S.18 (1) of the Act provides that a service charge is an amount payable by a tenant of a dwelling as part of or in addition to the rent, which is payable for services, repairs, maintenance, improvements or insurance or landlord’s costs of management, and the whole or part of which varies or may vary according to the costs incurred by the landlord. S.20 provides for the limitation of service charges in the event that the statutory consultation requirements are not met. The consultation requirements apply where the works are qualifying works (as in this case) and only £250 can be recovered from a tenant in respect of such works unless the consultation requirements have either been complied with or dispensed with.

18. Dispensation is dealt with by S.20 ZA of the Act which provides:- “Where an application is made to a leasehold valuation tribunal for a determination to dispense with all or any of the consultation requirements in relation to any qualifying works or qualifying long term agreement, the tribunal may make the determination if satisfied that it is reasonable to dispense with the requirements.”

19. The consultation requirements for qualifying works under qualifying long term agreements are set out in Schedule 3 of the Service Charges (Consultation Requirements) (England) Regulations 2003 as follows:-

1(1) The landlord shall give notice in writing of his intention to carry out qualifying works –

(a) to each tenant; and (b) where a recognised tenants’ association represents some or all of the tenants, to the association.

(2) The notice shall –

(a) describe, in general terms, the works proposed to be carried out or specify the place and hours at which a description of the proposed works may be inspected; (b) state the landlord’s reasons for considering it necessary to carry out the proposed works;

5 (c) contain a statement of the total amount of the expenditure estimated by the landlord as likely to be incurred by him on and in connection with the proposed works; (d) invite the making, in writing, of observations in relation to the proposed works or the landlord’s estimated expenditure (e) specify- (i) the address to which such observations may be sent; (ii) that they must be delivered within the relevant period; and (iii) the period on which the relevant period ends.

2(1) where a notice under paragraph 1 specifies a place and hours for inspection-

(a) the place and hours so specified must be reasonable; and (b) a description of the proposed works must be available for inspection, free of charge, at that place and during those hours.

(2) If facilities to enable copies to be taken are not made available at the times at which the description may be inspected, the landlord shall provide to any tenant, on request and free of charge, a copy of the description.

3. Where, within the relevant period, observations are made in relation to the proposed works or the landlord’s estimated expenditure by any tenant or the recognised tenants’ association, the landlord shall have regard to those observations.

4. Where the landlord receives observations to which (in accordance with paragraph 3) he is required to have regard, he shall, within 21 days of their receipt, by notice in writing to the person by whom the observations were made state his response to the observations.

Decision

20. The scheme of the provisions is designed to protect the interests of [NAME] and whether it is reasonable to dispense with any particular requirements in an individual case, must be considered in relation to the scheme of the provisions and its purpose.

21. The Tribunal must have a cogent reason for dispensing with the consultation requirements, the purpose of which is that [NAME] who may ultimately pay the bill are fully aware of what works are being proposed, the cost thereof and have the opportunity to nominate contractors.

6 22. No representations to the application were received by the Tribunal either within or beyond the relevant submission date for such.

23. The applicant appeared to have materially complied with the Directions: The Tribunal received no responses from [NAME] directly.

24. If there were costs associated with a prior survey and any associated work carried out prior to this application, (but, not subject to it), these are not covered by this dispensation, as it was not sought by the applicant.

25. The terms of this dispensation are:

26. This dispensation does not determine what service charges are reasonable and payable by any leaseholder under the lease, as a service charge for these capital works, just the cap on the cost at the figure in the paragraph below.

27. A copy of each contractor’s brief specification, price or other correspondence was supplied to the Tribunal by the applicant. The contractor [APPELLANT]., quoting £97,040 + VAT, was appointed by the applicant.

28. This dispensation does not extend to any other works at the Property other than those named in the application. This is because they do not form part of this application.

29. In making its determination of this application, it does not concern the issue of whether any service charge costs are reasonable or indeed payable by the [NAME]. The Tribunal’s determination is limited to this application for dispensation of consultation requirements under [POSTCODE] of the Act; in this case, on terms.

[NAME]

5 July 2024

7

Rights of appeal

By rule 36(2) of the Tribunal Procedure (First-tier Tribunal) (Property Chamber) Rules 2013, the tribunal is required to notify the parties about any right of appeal they may have. If a party wishes to appeal this decision to the Upper Tribunal (Lands Chamber), then a written application for permission must be made to the First-tier Tribunal at the regional office which has been dealing with the case. The application for permission to appeal must arrive at the regional office within 28 days after the tribunal sends written reasons for the decision to the person making the application. If the application is not made within the 28 day time limit, such application must include a request for an extension of time and the reason for not complying with the 28 day time limit; the tribunal will then look at such reason(s) and decide whether to allow the application for permission to appeal to proceed, despite not being within the time limit. The application for permission to appeal must identify the decision of the tribunal to which it relates (i.e. give the date, the property and the case number), state the grounds of appeal and state the result the party making the application is seeking. If the tribunal refuses to grant permission to appeal, a further application for permission may be made to the Upper Tribunal (Lands Chamber).

📊 How courts decide similar cases

Among 12 similar decisions in this collection:

A snapshot of this collection — not a prediction of your case's outcome.

⚖️ What tends to weigh in cases like this

✅ Tends to be accepted

  • The landlord needed urgent works to replace a failed hot water supply tank serving all residential flats.
  • The landlord was unable to follow formal consultation rules due to the urgency of the works.
  • No tenant objected to the application for dispensation from consultation requirements.
  • The landlord substantially followed the Tribunal's directions for the application.

Patterns observed in similar cases in this collection — every case is unique.

❓ Frequently asked questions

What did this decision decide?

The decision allowed the landlord to bypass consultation requirements for urgent works.

Who was involved?

The landlord of a residential property and the leaseholders of the flats in the property.

How did the court decide, and why?

The court decided to grant dispensation based on the urgency of the works and the inability to comply with formal consultation procedures.

Which laws or rules were applied?

The Landlord and Tenant Act 1s.20ZA was applied.

What was the argument that mattered most?

The argument that the works were urgent and could not reasonably comply with formal consultation procedures was crucial.

Was the decision for or against the person who brought the case?

The decision was for the landlord.

What does this mean for someone in a similar situation?

Someone in a similar situation may also seek dispensation if their works are urgent and cannot reasonably comply with formal consultation procedures.

What evidence or documents mattered?

Evidence of the urgency of the works and the inability to comply with formal consultation procedures was presented.

Can a decision like this be appealed?

Yes, decisions like this can be appealed to the Upper Tribunal (Lands Chamber).

Is it worth getting a solicitor for a case like this?

It is recommended to seek advice from a qualified solicitor for a case like this.

Official source: First-tier Tribunal (Property Chamber) headnote and full judgment reproduced from the court's public records. View on the official source ↗Summary, holding, technical summary and questions: produced by Artificial Intelligence based on the official headnote and judgment. These are VadeLab’s own material and are not the work of the Court.This decision was issued by the First-tier Tribunal (Property Chamber) and is reproduced from its published records. VadeLab is not affiliated with, and this page is not endorsed by, that court or tribunal.