First-tier Tribunal Orders Landlord to Repay Rent for Unlicensed Property Management
📌 In brief
The First-tier Tribunal ordered a landlord to repay £2820 in rent to tenants because the landlord managed an unlicensed property. The case was decided based on the Housing and Planning Act 2016 and the Housing Act 2004.
⚖️ Legal holding
A landlord must repay rent if they manage an unlicensed property.
📖 What the law says
This section defines a rent repayment order as an order that requires a landlord or superior landlord who committed an offense covered under this chapter to repay rent paid by or on behalf of a tenant. The offenses include various violations related to housing management, such as failure to comply with improvement notices or prohibition orders, and offenses related to unlicensed houses.
This section allows a tenant or a local housing authority to apply to the First-tier Tribunal for a rent repayment order if the landlord has committed an offense covered under this chapter. The application can only be made if the offense relates to housing let to the tenant and was committed within two years of the application.
The First-tier Tribunal can make a rent repayment order if it is satisfied, beyond reasonable doubt, that a landlord has committed an offense covered under this chapter. The order can only be made on an application under section 41.
This section outlines offenses related to the licensing of houses under this part of the act. It states that if a house is required to be licensed but is not, an offense is committed by anyone controlling or managing the house or by the landlord or licensor under a tenancy or license.
Plain-English explanation — does not replace advice from a solicitor.
📖 Technical summary
The Tribunal ordered the landlord to repay rent due to unlicensed property management.
📜 Headnote Official document
The Tribunal ordered the landlord to repay rent of £2820 to the tenants for managing an unlicensed property. The decision was based on the Housing and Planning Act 2016 and the Housing Act 2004. The case was heard remotely via video on 13 May 2021, with the decision made on 8 June 2021.
📚 Full judgment Official document
OUTCOME: Allowed
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Case reference: MAN/00BY/HMF/2020/0018
Property: 15 [ADDRESS], [POSTCODE]
HMCTS code (audio,video,paper): V:FVHREMOTE
The Applicants: [redacted] Mr [NAME]
Respondents: [redacted] under Section 41 of the Housing and Planning Act 2016
Tribunal Members: Judge J.M.[NAME] J.Faulkner FRICS
Date of 13 May 2021 Hearing:
Date of Decision: 8 June 2021
_______________________________________________
DECISION ____________________________________
© CROWN COPYRIGHT 2021
FIRST - TIER TRIBUNAL PROPERTY CHAMBER (RESIDENTIAL PROPERTY)
2 Covid -19 pandemic: description of hearing:
This has been a remote Full Video Hearing which has been consented to by the parties. The form of remote hearing was V.FVHREMOTE. A face to face hearing was not held because it was not practicable and all issues could be determined in a remote hearing. The documents that the Tribunal was referred to were in a series of electronic document bundles, statements, and submissions as described below, the contents of which were noted.
The Decision and [NAME] are ordered to repay, jointly and severally, rent of £2820 to [NAME] [NAME] and Mr [NAME].
Background
1. By an Application (“the Application”) dated 23 February 2020 received on 2 March 2020 the Applicants (“[NAME] [NAME] and Mr [NAME]”) applied to the First-Tier Tribunal Property Chamber (Residential Property) (“the Tribunal”) under Section 41 of the Housing and Planning Act 2016 (“the 2016 Act”) for a rent repayment order in respect of rents paid to the Respondents (“[NAME] [NAME]”) as the landlords of the property.
2. The Tribunal issued Directions to the parties on 26 November 2020.
3. The bundle of documents supplied by [NAME] [NAME] and Mr [NAME] included copies of their Tenancy Agreement, bank statements, and a Witness Statement by [NAME], a Private Sector Housing Licensing Enforcement Coordinator with Liverpool City Council.
4. A Full Video Hearing was held on 13 May 2021. [NAME] [NAME] and Mr [NAME] attended. [NAME] [NAME] did not.
5. The Tribunal reconvened on 8 June 2021 following receipt of evidence of the amounts of universal credit paid during the tenancy.
Facts
6. The Tribunal did not inspect the property, but understands that it is a 2 bedroom mid terraced house.
7. On 1 April 2015 Liverpool City Council (“the Council”) introduced citywide selective licensing in accordance with part 3 of the Housing Act 2004, meaning that all privately rented properties in the city required a licence, during the 5 year term of the scheme which ended on 31 March 2020.
8. [NAME] [NAME] and Mr [NAME] signed an Assured Shorthold Tenancy of the property with [NAME] [NAME] on 1 February 2019 for an initial 6 month term. The rent payable was £475 per calendar month, with [NAME] [NAME] and
3 Mr [NAME] also responsible for paying separately the council tax and utilities charges.
[NAME] [NAME] and Mr [NAME] written submissions
9. Copies of [NAME] [NAME] bank statements show the payment of a deposit of £250 to [NAME] on 4 February 2019, followed by rental payments made between 6 February 2019 and 23 December 2019 of £475 in February, March, April and May, £470 in June and July, £500 in August and September, £470 in October and November, and a final payment of £410 in December, which rental payments together totalled £5190.
10. The Witness Statement by [NAME] [NAME] of Liverpool City Council was dated 3 February 2021 and confirmed that her duties included ensuring that licences were issued, and where needed, licence holders complied with licence conditions, and to investigate, and take action as appropriate, in respect of allegations of unlicensed properties.
11. She stated that, on 1 February 2021 following a request, she had checked the Council’s computer records. That showed no application for, or issue of, a licence for the property. The only information held was an advisory letter “sent to [NAME] on 13 January 2020 in respect of an allegation of the property being unlicensed at that time. This letter was sent to what appeared from the Council records to be his home address.”
12. [NAME] [NAME] confirmed that separate checks of the Council’s computer records had found no record of either [NAME] or [NAME] as a licence holder.
[NAME] [NAME] submissions
13. Despite reminders, and warnings as the consequences of non- compliance contained in the Directions, [NAME] [NAME] have not provided any evidence, submissions, or response to the Application.
The Hearing
14. The Hearing on 13 May 2021 was initially delayed because of connectivity issues.
15. The timeline and core events referred to in the written submissions were discussed and amplified.
16. [NAME] [NAME] and Mr [NAME] explained that they had for family reasons needed to move back into the area at short notice, and had found, on the web, that the property was available to let. There was no letting agency as such, and they viewed the property with one of [NAME] [NAME]. Various dilapidations to a door and flooring were noted, which it was said would be attended to. The requested deposit was paid, but without any evidence of that being protected within an authorised scheme as required under the relevant legislation.
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17. [NAME] [NAME] and Mr [NAME] described wallpapering and decorating the property, removing a door which was rotten, and putting in new carpets as well as some laminate flooring.
18. They understood that [NAME] had at least 2 other let properties including one in the same street.
19. The tenancy continued on a statutory monthly basis following the expiry of the initial 6 month term.
20. There were intermittent problems with the boiler, which was initially attended to by one of [NAME] relatives. Unfortunately it failed again in the winter, and [NAME] [NAME] and Mr [NAME] were left without any heating or hot water. They described contacting Mr [NAME], then in Thailand, but who was unwilling to arrange for the problem to be dealt with until his return. [NAME] [NAME] and Mr [NAME] had, as a consequence, to move out temporarily to a hotel in order to be able to have a shower.
21. It was because of these problems with the property, and in an attempt to secure rehousing, that they contacted Liverpool City Council. It was only then that they were advised and became aware that the property had not been licensed.
22. [NAME] [NAME] and Mr [NAME] confirmed that during parts of the tenancy they had been in receipt of universal credit, but were unable to recall the precise amounts.
23. They confirmed that after vacating the property in January 2020, [NAME] [NAME] refused to return any part of the deposit of £250 because of a door that had been removed. [NAME] [NAME] and Mr [NAME] confirmed that thereafter they had no further contact with [NAME] [NAME].
24. The Tribunal found both [NAME] [NAME] and Mr [NAME] credible.
25. Following the Hearing, further Directions were issued confirming that they should provide written evidence of the amount of universal credit, particularly the housing elements, received during their tenancy.
26. The Tribunal subsequently received copies of 6 separate monthly universal credit statements, from Gov.[NAME] and addressed to [NAME] [NAME] and Mr [NAME] jointly, beginning on 15 July 2019 and ending on 14 January 2020. Each referred to a monthly housing payment of £395. The Tribunal was also provided with a screenshot of a text message, from the civil servant dealing with their universal credit payments, confirming that there had been no claim before 15 July 2019.
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Law
27. Section 40(3) of the 2016 Act lists those offences which if committed by a landlord entitle the Tribunal to make a rent repayment order.
28. The list, repeated in the Directions, includes the offence under Section 95 (1) of the Housing Act 2004 (“the 2004 Act”) of a person controlling or managing of an unlicensed house. Section 95(4) states that it is a defence that he had a reasonable excuse.
29. Where the offence was committed on or after 6 April 2018, the relevant law concerning rent repayment orders is to be found in Sections 40 – 52 of the 2016 Act.
30. Section 41(2) provides that a tenant may apply for a rent repayment order only if: – (a) the offence relates to housing that, at the time of the offence, was let to the tenant, and (b) the offence was committed in the period of 12 months ending with the day on which the application is made.
31. Section 43(1) of the 2016 Act provides that the Tribunal may make a rent repayment order if satisfied, beyond reasonable doubt, that the landlord has committed one of the offences specified in Section 40(3).
32. When the Tribunal decides to make a rent repayment order in favour of a tenant, it must go on to determine the amount of that order in accordance with Section 44.
33. If the order is made on the ground that the landlord has committed the offence or offences of controlling or managing an unlicensed house, the amount must relate to rent paid during a period not exceeding 12 months, during which the landlord was committing the offence (section 44(2)).
34. Section 44(3) confirms that the amount that the landlord may be required to repay must not exceed: (a) the rent paid in respect of the period in question, less (b) any relevant award of universal credit paid (to any person) in respect of rent under the tenancy during that period.
35. In cases such as this the Tribunal has a discretion in determining the amount, but Section 44(4) states that it must, in particular, take into account (a) the conduct of the landlord and the tenant, (b) the financial circumstances of the landlord, and (c) whether the landlord has at any time been convicted of any of the specified offences.
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The Tribunal’s Reasons and Conclusions
36. The first issue for the Tribunal to address was whether it was satisfied, beyond reasonable doubt, that [NAME] had committed an offence mentioned in Section 40(3) of the 2016 Act.
37. The documentation was persuasive providing clear and obvious evidence of its contents. It has not been challenged and the Tribunal finds no reason to doubt the detail contained.
38. The Tribunal is satisfied, beyond reasonable doubt, from the written evidence provided the Council, and the oral evidence provided by [NAME] [NAME] and Mr [NAME] at the Hearing, that [NAME] committed the offence of controlling or managing the property without the necessary selective licence throughout the whole of the term of the tenancy i.e. from 1 February 2019 until its end in January 2020.
39. No evidence was provided of any defence of [NAME] [NAME] having a reasonable excuse. The need for a licence had been a citywide local requirement which had been well-publicised, and subsisted for over 3 1/2 years before the beginning of the tenancy, and should have been well known, particularly to those with more than one letting property within the area. The importance of failure to obtain a licence should not be underestimated. An unlicensed property undermines the Housing Authority’s regulatory role and poses a risk for harm. [NAME] [NAME] as landlords have a duty to ensure that relevant legislation is complied with.
40. The Tribunal is satisfied therefore, beyond reasonable doubt, that [NAME] [NAME] conduct amounts to an offence under Section 95(1) of the 2004 Act.
41. Because the offence was committed within the period of 12 months before the Application, the Tribunal is also clear that it has jurisdiction.
42. The Tribunal (particularly having regard to the objectives behind the statutory provisions i.e. to enable a penalty in the form of a civil sanction to be imposed in addition to any penalty payable for the criminal offence of operating an unlicensed property, to help prevent a landlord from profiting from renting properties illegally, and resolve the legal problems arising from the withholding of rent by tenants) is satisfied that it is appropriate to make a rent repayment order in the circumstances of this case.
43. Having decided that an order should be made, the Tribunal then went on to consider carefully the amount of rent to be repaid.
44. The maximum possible amount for which a rent repayment order could be made equates to the full amount the of rent paid during the tenancy (because [NAME] [NAME] were committing an offence throughout the whole of the tenancy which itself did not exceed 12 months) less any universal credit paid in respect of that rent.
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45. The Tribunal is satisfied from the evidence supplied that [NAME] [NAME] and Mr [NAME] made rental payments to [NAME] [NAME] totalling £5190.
46. Following the Hearing it was confirmed in documentary evidence that the amount of universal credit in respect of the rent under the tenancy amounted to £2370, which sum has to be deducted from the rent paid, in accordance with Section 44(3)(b).
47. It is important to note however that the Tribunal is not required to make an order for the maximum amount in the circumstances of this case, and that there is no presumption that the order should be for the maximum amount.
48. Nevertheless, the Upper Tribunal in the recent case of Vadamalayan v [NAME] and others (2020) UKUT 0183 (LC) has confirmed that the starting point must be the rent itself for the relevant period, and that “the only basis for deduction is section 44 itself”. It also confirmed “there will certainly be cases where the landlord's good conduct, or financial hardship, will justify an order less than the maximum.”
49. Section 44(4) of the 2016 Act mandates the Tribunal to, in particular, take into account the conduct of the parties, the financial circumstances of the landlord, and whether the landlord has at any time been convicted of a specified offence.
50. The Tribunal considered each of these matters in turn.
The conduct of the parties
51. There has been no evidence of any unreasonable or inappropriate conduct by the [NAME] [NAME] and Mr [NAME].
52. [NAME] has not provided any explanation of their failure to comply with the licensing requirements. They appear to be landlords of more than one property within the city, and the Tribunal can find no reason for excusing or mitigating the failure. They either were, or should have been, fully aware of the licensing requirements, and the Tribunal can only assume that they deliberately chose to ignore the same.
The landlord’s financial circumstances
53. [NAME] [RESPONDENT] have not acknowledged the application and have not provided any evidence of their financial circumstances. They have however clearly profited from the rent paid.
Whether the landlord has any relevant convictions
54. There is nothing to indicate that [NAME] [NAME] have ever been convicted of any of the offences specified in section 40(3) of the 2016 Act.
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The Tribunal’s determination
55. Having reviewed all the circumstances of the case, the Tribunal noted that: • [NAME] [NAME] appear to be landlords with a portfolio of letting properties, who either ignored, or should have known, that the property required licensing, • the offence was ongoing throughout the whole of the tenancy, • they appear to have also ignored various other statutory requirements, including those relating to the proper treatment and protection of the deposit, • [NAME] [NAME] have offered no explanation or mitigation, and have chosen to not to engage with the Tribunal at all, • no details of their financial circumstances have been forthcoming, and they have offered no evidence of financial hardship, • there is no evidence of any misconduct by [NAME] [NAME] and Mr [NAME].
56. The Tribunal, when exercising its discretion, concluded that there was nothing that should be deducted from the maximum possible amount of the rent repayment order, and thus the amount to be repaid should be the rent paid of £5190, less £2370 (being the 6 monthly universal credit housing payments of £395) resulting in a net figure of £2820.
Judge: [NAME] 8 June 2021
📊 How courts decide similar cases
Among 12 similar decisions in this collection:
- First-tier Tribunal (Property Chamber) Landlord ordered to repay rent for lack of HMO license
- First-tier Tribunal (Property Chamber) Tenant Secures Reduced Rent Repayment from Unlicensed Landlord
- First-tier Tribunal (Property Chamber) Tenants Win Rent Repayment Orders for Landlord's Unlicensed HMO Operation
- First-tier Tribunal (Property Chamber) Tenant Entitled to Rent Repayment Order Due to Unlicensed HMO
- First-tier Tribunal (Property Chamber) Tenant Entitled to Rent Repayment Order for Unlicensed HMO
- First-tier Tribunal (Property Chamber) Tenant Secures Rent Repayment Order for Unlicensed Property
- First-tier Tribunal (Property Chamber) First-tier Tribunal Grants Rent Repayment Order for Unlicensed Property
- First-tier Tribunal (Property Chamber) First-tier Tribunal Appoints New Property Manager
A snapshot of this collection — not a prediction of your case's outcome.
⚖️ What tends to weigh in cases like this
✅ Tends to be accepted
- The landlord managed an unlicensed property required by law to be licensed.
- The property lacked a mandatory HMO license under the Housing Act 2004.
- The landlord committed an offense related to unlicensed housing.
- The landlord failed to comply with licensing requirements for an HMO.
- The tenant is entitled to a rent repayment order if the landlord controls or manages an unlicensed HMO or house.
❌ Tends to be rejected
- The landlord attempted to obtain a mandatory HMO license but was dismissed due to unrelated criteria.
Patterns observed in similar cases in this collection — every case is unique.
❓ Frequently asked questions
What did this decision decide?
The decision ordered the landlord to repay £2820 in rent to the tenants.
Who was involved?
The case involved tenants and a landlord.
How did the court decide, and why?
The court decided that the landlord must repay rent because they managed an unlicensed property, violating the Housing and Planning Act 2016 and the Housing Act 2004.
Which laws or rules were applied?
The Housing and Planning Act 2016 and the Housing Act 2004 were applied.
What was the argument that mattered most?
The argument that mattered most was that the landlord managed an unlicensed property, which is illegal under the Housing and Planning Act 2016.
Was the decision for or against the person who brought the case?
The decision was for the tenants.
What does this mean for someone in a similar situation?
Someone in a similar situation can seek a rent repayment order if their landlord manages an unlicensed property.
What evidence or documents mattered?
Evidence included the tenancy agreement, bank statements, and a witness statement from a housing enforcement coordinator.
Can a decision like this be appealed?
Yes, decisions like this can be appealed to a higher court.
Is it worth getting a solicitor for a case like this?
It is recommended to get a solicitor for a case like this to ensure your rights are protected.
