First-tier Tribunal Rejects Claimant's Request for Manager Appointment
📌 In brief
The First-tier Tribunal rejected the claimant's request to appoint a manager for the property and refused the claimant's request to limit costs. The Tribunal found that the proposed manager was not suitable for the role.
⚖️ Legal holding
The Tribunal has discretion to refuse an application for the appointment of a manager if the proposed manager is unsuitable.
📖 What the law says
The First-tier Tribunal can appoint a manager to manage certain premises if they meet specific conditions. These include breaches of obligations related to the management of the premises, unreasonable service charges, unreasonable variable administration charges, or non-compliance with approved codes of practice. Additionally, the Tribunal considers whether it is just and convenient to make the order based on all the circumstances.
Plain-English explanation — does not replace advice from a solicitor.
📖 Technical summary
The Tribunal dismissed the claimant's application for the appointment of a manager and refused the application for an order limiting costs.
📜 Headnote Official document
The First-tier Tribunal dismissed the claimant's application for the appointment of a manager under the Landlord and Tenant Act 1987 and refused the application for an order limiting costs under the Landlord and Tenant Act 1985, finding the proposed manager unsuitable.
📚 Full judgment Official document
OUTCOME: Dismissed
FIRST-TIER TRIBUNAL PROPERTY CHAMBER (RESIDENTIAL PROPERTY)
Case Reference : CHI/00HA/LAM/2024/0005
Property : 133 [ADDRESS], [POSTCODE]
Applicant: [redacted]
Respondent: [redacted]
(2) [NAME] (Flat 1)
(3) Mr [COUNSEL] and Mrs [COUNSEL] (Flat 5)
Representative : [COUNSEL] (Respondent 1 only)
Type of Application : (1) Application under Section 24 of the
Landlord and Tenant Act 1987 for the
appointment of a manager.
(2) Application under Section 20C of the
Landlord and Tenant Act 1985 for an Order for
the limitation of costs
Tribunal Members : [NAME]
Mr [NAME]
Mrs [NAME] & Venue of Hearing : 31 January 2025
Members and Parties joined by the
Common Video Platform
Date of Decision : 31 January 2025
DECISION
© CROWN COPYRIGHT
Decision of the Tribunal
(1) The Tribunal dismisses the Applicant’s application for an Order appointing Mr [APPELLANT] as manager of the subject property.
(2) The Tribunal refuses the application for an Order under Section 20C of the Landlord and Tenant Act 1985.
The reasons for the Tribunal’s decision are set out below.
REASONS
Background
1. The Applicant holds a long leasehold interest in the property known as [ADDRESS], [POSTCODE], such interest having been acquired in August 2001.
2. The Applicant seeks an order from the Tribunal for the appointment of a manager of the property known as [ADDRESS], Bath, [POSTCODE] (“the subject property”) under s.24 of the Landlord and Tenant Act 1987 (“the 1987 Act”). The nominated manager is Mr [APPELLANT] of [APPELLANT] (“SPG”). The Applicant further seeks an order, under section 20C of the Landlord and Tenant Act 1985 (“the 1985 Act”) extinguishing the Respondents rights to recover the costs of these proceedings through the service charge.
3. The first Respondent is the freeholder of the subject property. The second and third Respondents hold long leasehold interests in Flat 1 and Flat 5 respectively.
4. The management of the subject property has, historically, been undertaken by Mrs [RESPONDENT], in her capacity as freeholder, and, on occasion, individually by various lessees. However, in recent years there has been increasing disagreement about the management of the property and failure to pay towards the cost of works which has led to litigation in alternative judicial forums.
5. Against that background, on 4 April 2024, the Applicant initiated the preliminary stage of an application for the appointment of a manager pursuant to section 24 of the Act by serving on the freeholder a notice under section 22 of the Act. The notice indicated that the Applicant intended to apply for an order for the appointment of a manager of the subject premises and specified the grounds on which the Tribunal would be asked to make the order.
6. The specified grounds were –
(i) The landlord is in breach of the obligations owed to the tenants under the lease.
(ii) That other circumstances exist which make it just and convenient
to appoint a manager.
7. The preliminary notice set out the matters upon which the Applicant relied to establish the above grounds and the steps required to remedy those matters. The Applicant states that the grounds have not been remedied.
8. On the 29 April 2024 the Applicant made an application to the Tribunal, on grounds that, in the main, mirrored those contained in the preliminary notice.
9. On 14 June 2024 the Tribunal issued directions for the conduct of the application, followed by further directions dated 8 July 2024 and 2 September 2024, leading to a hearing on 18 October 2024.
10. The Tribunal inspected the external and internal common parts of the property on the 18 October 2024. Present at the inspection were the Applicant Dr [APPELLANT] and [NAME] of [APPELLANT], the proposed manager at that time.
11. A hearing, held at [NAME], followed on the same day as the inspection. Dr [APPELLANT] attended in person and was accompanied by [NAME]. Mrs [RESPONDENT], did not attend and nor was she represented. Due to an administrative error on the part of the Tribunal, neither Respondent 2 or Respondent 3 were notified of the hearing and, therefore, were not in attendance nor had submitted statements. The hearing was recorded and such stands as a record of proceedings.
12. The Tribunal found that whilst the grounds for the appointment of a manager were made out and that it would be just and convenient to do so, the proposed manager was not suitable. The matter was stayed for six weeks pending proposal, by the Applicant, of an alternative manager. Tribunal Directions provided for witness statements from Respondents 2 and 3, and a reply to the proposed manager from Respondent 1. Respondents 2 and 3 were also invited to nominate an alternative manager. A preliminary decision was handed down on 8 November 2024.
13. On 6 December 2024 the Applicant nominated Ms [APPELLANT] of [APPELLANT] as the proposed manager. On 20 December 2024 the Applicant withdrew this nomination and, instead, proposed Mr [NAME] of SPG. Mr [NAME] witness statement, including a copy of the firm’s Professional Indemnity insurance certificate and what purported to be a draft Management Order were appended, as too were documents titled ‘Proposal for the management of [ADDRESS], Bath – prepared by [COMPANY] and a separate document ‘Managing Agent Proposal’.
14. By way of a witness statement dated 20 December 2024, Mr [NAME] also nominated Mr [NAME] of SPG as proposed manager.
15. A reconvened hearing was set down for 31 January 2025.
16. On the morning of the hearing a further document, titled ‘Tribunal Management Order Preparation Document’ was emailed to the Tribunal by Mr [NAME]. However, due to its late submission, this document was not provided to the Tribunal prior to the hearing commencing.
17. At the hearing, the Tribunal had before them the original hearing bundle extending to 246 electronic pages, the witness statement from Mr [NAME], a witness statement from Mr [NAME] and two email statements from [NAME].
18. This decision does not seek to rehearse the relevant legislation as set out in the Tribunal’s decision of 8 November 2024, nor to repeat our preliminary findings of fact.
The Hearing
19. The reconvened hearing commenced at 1000 hours on Friday 31 January 2025, by cloud video platform. Present were the Applicant Dr [APPELLANT]; the first Respondent Mr [APPELLANT]; the second Respondent Mr [RESPONDENT], and, on behalf of the first Respondent, Mr [RESPONDENT] of [NAME]. The proposed manager, Mr [NAME], was also in attendance. All parties, including the Tribunal members, joined the hearing remotely.
20. The Chairman set out the history of the application and summarised the crux of the Respondent’s statements, such being that whilst all three Respondents now supported the appointment of a manager, questions remained as to the mechanics of the Management Order and consideration was yet to be given as to whether Mr [RESPONDENT] was a suitable manager. Each Respondent confirmed agreement with such summary.
21. Mr [RESPONDENT] stated that he was willing to accept appointment as a Tribunal Manager and confirmed that he had inspected the property and had read and understood both the Tribunal’s Practice Statement on the Appointment of a Manager and the draft Management Order. Mr [NAME] initially appeared to seek an open-ended term of appointment but later revised such to a two-year term.
22. Mr [NAME] explained that he is an employee of SPG, a firm of Chartered Surveyors regulated by the RICS and that its Principal and founder, [NAME], is a member of the RICS. [NAME] is degree-educated and working towards RICS accreditation. Mr [NAME] has been engaged in residential block management, alongside Mr [NAME], for three years, prior to which he worked in recruitment.
23. Mr [NAME] stated that whilst willing to accept the role of property manager, the Tribunal appointment should be in the name of SPG. Mr [NAME] appeared to be unaware of paragraph 5 of the Practice Statement which states that the Tribunal will usually appoint a named person as a Manager rather than a company/firm. Mr [NAME] suggested, in hindsight, that Mr [NAME] should have been nominated.
24. Mr [NAME] stated that SPG manages 60 blocks of flats predominantly ranging in size from 3-7 flats, the largest block comprising 48 flats. The buildings under management are all within the Bath area and include period properties and Listed Buildings. Mr [NAME] considered himself suitably qualified to manage the Property. He also explained that he would be assisted in managing the Property by a team of six staff including Mr [NAME], an Operations Manager, Facilities Manager and Accounts Manager.
25. Mr [NAME] confirmed that client funds would be held in designated, ring-fenced, client accounts held with a High Street bank. Mr [NAME] was unable to provide information concerning membership of a client money protection scheme.
26. Mr [NAME] stated that he had no conflicts of interest in accepting this appointment and provided an example of his awareness of such situations.
27. Mr [NAME] set out his priorities for the building to include commissioning a Planned Preventative Maintenance schedule (“PPM”), addressing fire safety deficiencies and instructing works of repair and maintenance, particularly in regards to roof water ingress.
28. Mr [NAME] confirmed that he was in receipt of the lease of Flat 4 but said that he had not had an opportunity to read it prior to the hearing. He thought he may also be in possession of other leases in the building but was unsure, save to say that none had been read. Mr [NAME] explained that Mr [NAME] would primarily assume responsibility for interpreting and applying lease covenants.
29. Mr [NAME] was asked how he would seek to fund the works outlined at paragraph 27 above and replied that, typically, this would be through proactive discussion with the lessees and freeholders. When pressed on the point, and in particular having regard to the breakdown in communication between the parties and the remaining lessee, plus the challenges of the lease provisions and the lack of reference to such in his draft Tribunal Management Order Preparation Document paper, Mr [NAME] was unable to respond, suggesting instead that Mr [NAME] would take responsibility for such matters.
30. When asked by the Tribunal how he would invite the Tribunal to address these matters in the Management Order, Mr [NAME] again suggested that Mr [NAME] would be best placed to respond.
31. Mr [NAME] admitted when questioned by the Tribunal that he did not fully understand the role of the Tribunal appointed Manager. Mr [NAME] did not appreciate that the appointment allowed him to act independently of the landlord, nor that an appointed Manager’s authority came from the Order which can override the provisions of the lease.
32. Turning to the draft Management Order appended to Mr [NAME] witness statement – Exhibit DW3 – Mr [NAME] acknowledged that such did not meet the Tribunal’s requirements and, instead, referred the Tribunal to the revised document sent to the Tribunal that morning, comprising four pages titled ‘Tribunal Management Order Preparation Order’.
33. At 1050 hours the hearing was adjourned for twenty minutes to provide the Tribunal and the parties with an opportunity to consider the revised document.
34. Upon recommencing the hearing, Mr [NAME] advised the Tribunal that he was no longer willing to accept an appointment to be a Tribunal appointed Manager. Mr [NAME] explained that, in hindsight, he lacked the expertise required in this matter and that Mr [NAME] would be a more suitable
appointment.
35. The Tribunal thanked Mr [NAME] for his participation.
36. There now being no nominated Manager before the Tribunal, the Tribunal indicated its intention to dismiss the application.
37. Dr [APPELLANT] made an application to stay matters whilst an alternative manager was sought. The application was refused on the grounds that Mr [APPELLANT] was the fourth manager proposed by Dr [APPELLANT] and that, having regard to the overriding objective of the Tribunal to deal with matters fairly and justly, taking into account the resources of the parties and of the Tribunal, it would not be proportionate to stay the matter for a second time.
38. The parties are at liberty to submit a fresh application for an appointment of manager. The parties are advised of the need to refer to the requirements of the Practice Statement (dated July 2023) for the appointment of a manager when preparing any future application.
DECISION
39. There being no proposed Manager before the Tribunal, the application is dismissed.
40. Having dismissed the substantive application, the Applicant’s application for an Order under section 20c of the Landlord and Tenant Act 1985 is refused.
RIGHTS OF APPEAL
1. A person wishing to appeal this decision to the Upper Tribunal (Lands Chamber) must seek permission to do so by making written application by email to [EMAIL] to the First-tier Tribunal at the [NAME] office which has been dealing with the case.
2. The application must arrive at the Tribunal within 28 days after the Tribunal sends to the person making the application written reasons for the decision.
3. If the person wishing to appeal does not comply with the 28 day time limit, the person shall include with the application for permission to appeal a request for an extension of time and the reason for not complying with the 28 day time limit; the Tribunal will then decide whether to extend time or not to allow the application for permission to appeal to proceed.
4. The application for permission to appeal must identify the decision of the Tribunal to which it relates, state the grounds of appeal, and state the result the party making the application is seeking.
📊 How courts decide similar cases
Among 12 similar decisions in this collection:
- First-tier Tribunal (Property Chamber) First-tier Tribunal dismisses breach of covenant claim
- First-tier Tribunal (Property Chamber) Tribunal Rejects Leaseholder's Request to Replace Manager
- First-tier Tribunal (Property Chamber) Landlord's Request for Dispensation Rejected by First-tier Tribunal
- First-tier Tribunal (Property Chamber) Tribunal Cannot Determine Rent Increase Due to Lease Clause
- First-tier Tribunal (Property Chamber) First-tier Tribunal Denies Rent Repayment Order Due to Lack of Evidence
- First-tier Tribunal (Property Chamber) Tribunal Upholds Landlord’s Service Charges Against Tenant Challenges
- First-tier Tribunal (Property Chamber) First-tier Tribunal Rules on Reasonable Service Charges
- First-tier Tribunal (Property Chamber) First-tier Tribunal Rules Service Charge Reasonable and Properly Issued
- First-tier Tribunal (Property Chamber) First-tier Tribunal Upholds Collection Method for Service Charge Reserves
- First-tier Tribunal (Property Chamber) First-tier Tribunal Determines Market Rent for Property in Faringdon
- First-tier Tribunal (Property Chamber) First-tier Tribunal Determines Tenant's Service Charge Liability
- First-tier Tribunal (Property Chamber) First-tier Tribunal Sets Rent Based on Open Market Value
A snapshot of this collection — not a prediction of your case's outcome.
⚖️ What tends to weigh in cases like this
❌ Tends to be rejected
- The proposed manager was deemed unsuitable for the role.
- The landlord failed to consult leaseholders as required by S.20ZA of the Landlord and Tenant Act 1985.
- Service charges were not apportioned according to the eventual use of the funds.
- Tenants were not entitled to reduce or extinguish liability for service charges if they were reasonably incurred under the lease agreement.
- Landlords' choices for executing repairs or providing services were not considered reasonable under the lease terms and industry standards.
Patterns observed in similar cases in this collection — every case is unique.
❓ Frequently asked questions
What did this decision decide?
The Tribunal dismissed the claimant's application for the appointment of a manager and refused the application for an order limiting costs.
Who was involved?
The claimant, the freeholder, and other lessees of the property.
How did the court decide, and why?
The court decided that the proposed manager was not suitable for the role, thus dismissing the application.
Which laws or rules were applied?
The Landlord and Tenant Act 1987 and the Landlord and Tenant Act 1985.
What was the argument that mattered most?
The argument that the proposed manager was not suitable for the role.
Was the decision for or against the person who brought the case?
Against the person who brought the case.
What does this mean for someone in a similar situation?
Someone in a similar situation should ensure that the proposed manager is suitable and meets the criteria set by the Tribunal.
What evidence or documents mattered?
Witness statements and the qualifications of the proposed manager.
Can a decision like this be appealed?
Yes, the decision can be appealed to the Upper Tribunal (Lands Chamber).
Is it worth getting a solicitor for a case like this?
It is recommended to seek legal advice from a qualified solicitor for cases involving the appointment of a manager and cost limitations.
