First-tier Tribunal Rejects Landlord’s Request for Service Charge Dispensation

OUTCOME: Dismissed

1

FIRST-TIER TRIBUNAL PROPERTY CHAMBER (RESIDENTIAL PROPERTY) Case Reference : CAM/33UD/LDC/2025/0676 Property : Block D, [APPELLANT] [ADDRESS], [POSTCODE] Applicant: [redacted] : LRPM (Managing Agents) Respondents :

[redacted] Property

Representative : None Landlord : [APPELLANT]. Type of Application :

S2oZA of the Landlord and Tenant Act 1985 - dispensation of consultation requirements Tribunal : N. [NAME] : First tier Tribunal (Property Chamber) [ADDRESS] [POSTCODE] Date of Decision : 19 January 2026 DECISION

2 Decision

1. The Tribunal does NOT grant dispensation from the requirements on the applicant to consult all [NAME] under S.20ZA of the Landlord and Tenant Act 1985, in respect of the qualifying works referred to.

Background

2. The applicant appears is the management company acting through the managing agent, under the leases and is seeking, from the Tribunal under [POSTCODE] of the Landlord and Tenant Act 1985 (“the Act”) dispensation from all or any of the consultation requirements under S.20 of the Act, of [NAME] of related dwellings, who might be liable for service charge contributions arising from works.

Directions

3. Directions dated 7 November 2025, were issued without an oral hearing by Legal [NAME]. They identified that the respondents were the [NAME] of the various dwellings at the Property. The Directions provided for the Tribunal to determine the application on or after 19 January 2026, unless a party applied by 8 December 2025 for a hearing.

4. The applicant was to send to each of the [NAME] of the dwellings at the Property at least; a copy of the application form, brief description of the works, an estimate of the costs of the works including any professional fees and VAT and anything else relied upon, with a copy of the Directions.

5. The applicant was to file with the Tribunal a letter by 15 December 2025, confirming how and when it had been done.

6. [NAME] who objected to the application were to send a reply form and statement to the Tribunal and applicant, by 8 December 2025. The applicant was to prepare a bundle of documents including the application form, Directions, sample lease and all other documents on which they wanted to rely; all responses from [NAME], a certificate of compliance referred to above; with two copies to the Tribunal and one to each [NAME] by 15 December 2025.

7. In the event, the Tribunal did not receive any requests for a hearing, nor did it receive any forms in support of or objection to respondents either directly or indirectly via the bundle.

8. The Tribunal determined the case on the bundle received from the applicant, only.

3 Applicant’s Case

9. The application Form Leasehold 5, dated 8 September 2025, at box 2.3 states “an old hospital converted into flats.”

10. The application referred to the agent LRPM as 1. agent for the applicant, 2. agent for the landlord (unnamed). There was no list of [NAME] respondents’ names, nor of the leases, nor how many flats there were at the Property. There copies of letters to parties presumably respondents for 2No. flats.

11. The application at box 6.1 confirmed that these are qualifying works and that they were or had been carried out at the date of application, box 6.2. They were not part of a long term contract. At box 8 the applicant was content for paper determination. It was described as urgent because… “work has commenced.”

12. The application at Box 6.5.1 refers to the works carried out; it stated: “Scaffolding as put up for safe access. Gutter areas swept clean. Slates removed and new board flashings dressed under roof slates. The gutter area and upstands were then (to) be primed using Quick Drying roller applied Bituminous Primer. Supply and lay two layer polyester elastomeric felt roof system comprising..”

13. The application at Box 6.5.2, refers to the consultation that has been carried out or is proposed. “A notice of intention, invoice and cover latter was sent to the 2 units involved in the section 20 works.”

14. The application at Box 6.5.3, explained why they sought dispensation of all or any of the consultation requirements. “The work is required to prevent further damage and higher costs becoming involved.”

15. The application at Box 7.1, asks: ‘Do you know of any other cases involving the same landlord or tenant as in this application ?’ “The same management company have applied for dispensation for another block on the site with a separate issue.”

16. Direction 8b required the agent to write and confirm that all [NAME] were served with the bundle. The confirmation was not provided.

17. Direction 8c required the agent to provide a sample completed lease. The sample lease was not provided.

18. There was no survey, no description of the defect at the Property for which works were said to be needed. A short statement headed “Work Carried Out And [APPELLANT] D.” It referenced the “costs involved in the dispensation of the roof works which

4 have taken place.” And “Individual cost: Invoices have been iseed prior to this letter Total cost of works = £14,151, tender sum. £10,529 VAT £2,105.80, Total Estimate £12,624.80, Project Management Fee @ 10% £1,263.48, RMF VAT 20% £252.79. Total cost £14,151.”

19. Then: “Description Of Works as per quotation and invoice: Erect scaffold and safety handrails. Gutter areas to be swept clean and allowed to dry ready for priming. First course of slates to be removed to allow new lay board flashings to be dressed up under roof slates. Gutter area and upstands primed. Supply and install new FRP drip time to roof perimeters mechanically fixed.” There were no quantities.

20. There was no reference to the defect(s) giving rise to the works

Respondent’s Case

21. The agent for the applicant, named itself as agent for the landlord.

22. The Tribunal did not receive any objections or other representations from the [NAME], either through the applicant, or directly.

The Law

23. S.18 (1) of the Act provides that a service charge is an amount payable by a tenant of a dwelling as part of or in addition to the rent, which is payable for services, repairs, maintenance, improvements or insurance or landlord’s costs of management, and the whole or part of which varies or may vary according to the costs incurred by the landlord. S.20 provides for the limitation of service charges in the event that the statutory consultation requirements are not met. The consultation requirements apply where the works are qualifying works (as in this case) and only £250 can be recovered from a tenant in respect of such works unless the consultation requirements have either been complied with or dispensed with. For long term contracts, the cap on contributions from [NAME] is £100 per annum.

24. Dispensation is dealt with by S.20 ZA of the Act which provides:- “Where an application is made to a leasehold valuation tribunal for a determination to dispense with all or any of the consultation requirements in relation to any qualifying works or qualifying long term agreement, the tribunal may make the determination if satisfied that it is reasonable to dispense with the requirements.”

25. Dispensation is dealt with by S.20 ZA of the Act which provides:- “Where an application is made to a leasehold valuation tribunal for a determination to dispense with all or any of the consultation requirements

5 in relation to any qualifying works or qualifying long term agreement, the tribunal may make the determination if satisfied that it is reasonable to dispense with the requirements.”

26. The consultation requirements for qualifying works under qualifying long term agreements are set out in detail at Schedule 3 of the Service Charges (Consultation Requirements) (England) Regulations 2003.

27. The consultation requirements for qualifying works for which public notice is not required are set out in detail at Schedule 4 of the Service Charges (Consultation Requirements) (England) Regulations 2003.

Tribunal’s Decision

28. The scheme of the provisions is designed to protect the interests of [NAME] and whether it is reasonable to dispense with any particular requirements in an individual case must be considered in relation to the scheme of the provisions and its purpose.

29. The Tribunal must have a cogent reason for dispensing with the consultation requirements, the purpose of which is that [NAME] who may ultimately pay the bill are fully aware of what works are being proposed, the cost thereof and have the opportunity to nominate contractors where there is no public procurement.

30. The correspondence showed that the applicant failed to comply with a number of simple Directions in a timely manner. It remains unclear what was wrong with the Property, what works quantities were specified by an [NAME] or at what address, by the contractor, nor why it was not possible for the applicant to simply follow S.20 consultation in accord with the Regulations. There was no lease, no list of [NAME], no copies of ‘notices’.

31. These works, their extent, quality, and price remain subject to subsequent challenge by any [NAME], both of the item itself and/or the amount reasonably payable, in the usual way. No items are included or given dispensation because they were not specifically sought or hereby refused. All of these costs including any professional fees associated with the work will be subject to the annual cap of £250 per [NAME] for a contract for works rechargeable under a service charge.

32. The applicant will meet all of its costs arising from the making and determination of this application. However these costs can be recovered from any [NAME] as service charge and/ or as an administrative charge

6 if the lease of each unit allows for it, subject to the usual scope for [NAME] challenge to its reasonableness and payability.

33. In making its determination of this application, it does not concern the issue of whether any service charge costs are reasonable or indeed payable by the [NAME]. The Tribunal’s determination is limited to this application for dispensation of consultation requirements under [POSTCODE] of the Act; in this case, the application is refused.

[NAME]

19 January 2026

Rights of appeal

By rule 36(2) of the Tribunal Procedure (First-tier Tribunal) (Property Chamber) Rules 2013, the tribunal is required to notify the parties about any right of appeal they may have.

If either party is dissatisfied with this decision, they may apply for permission to appeal to the Upper Tribunal (Lands Chamber) on any point of law arising from this Decision.

Prior to making such an appeal, an application must be made, in writing, to this Tribunal for permission to appeal. Any such application must be made within 28 days of the issue of this decision to the person making the application (regulation 52 (2) of The Tribunal Procedure (First-tier Tribunal) (Property Chamber) Rule 2013).

If the application is not made within the 28-day time limit, such application must include a request for an extension of time and the reason for not complying with the 28 day time limit; the tribunal will then look at such reason(s) and decide whether to allow the application for permission to appeal to proceed, despite not being within the time limit.

The application for permission to appeal must identify the decision of the tribunal to which it relates (i.e., give the date, the property, and the case number), state the grounds of appeal and state the result the party making the application is seeking.

If the tribunal refuses to grant permission to appeal, a further application for permission may be made to the Upper Tribunal (Lands Chamber).