First-tier Tribunal Reviews Reasonableness of Service Charges
📌 In brief
In a recent case, the First-tier Tribunal reviewed whether certain service charges were reasonable and payable. The Tribunal ruled on various charges, reducing some and rejecting others.
⚖️ Legal holding
Service charges are reasonable and payable if they are reasonably incurred and the amount is reasonable.
📖 What the law says
Under this rule, any party to a case can appeal to the Upper Tribunal on points of law from a decision made by the First-tier Tribunal, except for certain excluded decisions. Permission to appeal must be granted either by the First-tier Tribunal or the Upper Tribunal upon application.
Plain-English explanation — does not replace advice from a solicitor.
📖 Technical summary
The Tribunal reviewed the reasonableness and payability of service charges in a residential property dispute.
📜 Headnote Official document
The Tribunal reviewed the reasonableness and payability of service charges in a residential property dispute, determining certain charges as reasonable and others as unreasonable or not payable.
📚 Full judgment Official document
OUTCOME: Allowed in Part
V: CVPREMOTE
Case Reference
: CAM/00MD/LSC/2020/0039
Property : 11-15 [ADDRESS]
[POSTCODE].
Applicant: [redacted] : Ms [COUNSEL], solicitor
Respondent : [redacted]
Limited
Represented by : Miss [COUNSEL] of Counsel
Type of Application : Application for the determination of the reasonableness and payability of service charges
Tribunal Members : Tribunal Judge [NAME] and venue of :
Hearing
Date of Decision : 9 August 2021
_______________________________________________
DECISION _______________________________________________
© CROWN COPYRIGHT 2013
28 and 29 June 2021
FIRST - TIER TRIBUNAL PROPERTY CHAMBER (RESIDENTIAL PROPERTY)
Covid-19 pandemic: description of hearing This has been a remote audio hearing which was not objected to by the Parties. The form of remote hearing was V:CVPREMOTE. A face-to-face hearing was not held because it was not practicable and all issues could be determined in a remote hearing. The documents we were referred to were in a bundle of 835 pages, plus some additional documents, , the contents of which we had read in full in advance of the hearing.
DECISION
The Tribunal determines that:
(1) The items detailed in paragraphs 42-50, 55, 67-68, 70, 74-76, 79- 81, 82-84, 87, 90-91, 94-97, 100, 102, 106, 110-111, 118-119, 124, 127, 130, 139-140, 145, 148-151, 153, 156, 162-163, 167, 171, 177-179, 181-182, 184-188, 190-191, 198, 203-204, 212, 215 and 217 below were reasonably incurred and reasonable in amount;
(2) The items detailed in paragraphs 51-53, 56-66, 73, 85, 98, 115-116, 128, 134, 143-144, 146, 157-159, 161, 175-176, 192, 196, 205-208, 216 and 220 below were reasonably incurred but not reasonable in amount, and are reduced accordingly;
(3) The Tribunal is not satisfied that the items detailed in paragraphs 54, 69, 71, 72, 77, 78, 89, 92, 93, 103-105, 107, 108, 117, 120, 122, 131-133, 135, 136, 147, 152, 154, 160, 164-166, 168-170, 180, 183, 189, 193, 194, 197, 200, 210, 211, 218, 219, 222, 224 and 225 below were reasonably incurred or reasonable in amount, and so are not payable;
(4) A fraction of 1/12th (1/24th for each of the Applicants’ flats) is payable by the Applicants in relation to paragraphs (1) and (2) above;
(5) Pursuant to s.20C of the Landlord and Tenant Act 1985/ para. 5A of Sch.11 to CLARA 2002, 50% of the any costs incurred by the Respondent in connection with these proceedings shall not be regarded as relevant costs to be taken into account in determining the amount of any service charge payable by the Applicants.
(6) The Respondent shall reimburse the Applicants the application and hearing fee in the sum of £300.
Background
P: PAPERREMOTE
Case Reference
: CAM/00MD/LSC/2020/0039
Property : 11-15 [ADDRESS]
[POSTCODE].
Applicant: [redacted]
Respondent : [redacted]
Limited
Type of Application : Application for permission to appeal
Tribunal Members : Tribunal Judge [NAME] of original decision :
Date of this Decision : 12 October 2021
_______________________________________________
DECISION _______________________________________________
© CROWN COPYRIGHT 2013
9 August 2021
Covid-19 pandemic: description of hearing
This has been a remote decision. The form of remote decision is P: PAPERREMOTE. A face-to-face hearing was not held because this is an application for permission to appeal. The documents before the Tribunal are contained in the original bundle and the application for permission to appeal dated 6 September 2021.
DECISION
1. The Tribunal determines that it will not conduct a review pursuant to rules 53 and 55 of the First-tier Tribunal (Property Chamber) Rules 2013 because it is not satisfied that a ground of appeal is likely to be successful.
2. The Tribunal further determines that permission to appeal be refused, as there are no reasonable prospects of success and no other compelling reason why an appeal should be heard.
3. In accordance with section 11 of the Tribunals, Courts and Enforcement Act 2007 and rule 21 of the Tribunal Procedure (Upper Tribunal) ([NAME]) Rules 2010, the applicant may make further application for permission to appeal to the Upper Tribunal ([NAME]). Such application must be made in writing and received by the Upper Tribunal ([NAME]) no later than 14 days after the date on which the First-tier Tribunal sent notice of this refusal to the party applying for permission to appeal.
4. The Upper Tribunal ([NAME]) may be contacted at: 5th [ADDRESS] [POSTCODE] (tel: [PHONE]); or by email: [EMAIL] .
Background 1. The Tribunal received on 6 September 2021 an application for permission to appeal the decision dated 9 August 2021, which had been sent to the parties on 10 August 2021.
2. The application runs to some 17 pages. Paragraph 28 of the decision 3. The Applicants’ arguments do not have a realistic prospect of success on appeal. The matter of lease interpretation and construction of the parties’ true bargain was for the Tribunal, whatever representations may have been made
by the Respondent. That was not an issue introduced by the Tribunal of its own motion. The Applicant had full opportunity both orally and in writing to advance its case on lease interpretation. The Tribunal disagreed with the Applicant’s construction. The Tribunal agreed with the Respondent’s contention that no audit was required. The Applicants have not challenged the Tribunal’s finding that, as long as they had a certified statement in good time for them to pay (or be refunded) any money on 1st January of the following year, that was sufficient for their purposes. Paragraphs 29 to 31 of the decision 4. The Tribunal repeats paragraph 3 above. The Applicants’ arguments turn on the same arguments as they advance under paragraph 28. Paragraph 32 of the decision 5. The application does not have a realistic prospect of success on appeal. Clause 2(c) of the 6th Schedule does not refer to an Annual General Meeting at which members vote, nor any date by which the same had to take place. Paragraphs 33 to 38 of the decision 6. The Respondent made a clear contention that the Applicants’ argument that the accounts were generated late each year “has never previously been challenged by any Leaseholder”: see Respondent’s statement of case at para. 35(ii) on p.135. The Applicants were invited by the Tribunal to respond to the fact that complaint had never been made, but they were unable to provide any reasonable explanation whatsoever.
7. The Tribunal’s findings in relation to estoppel by convention came in the light of the above. The Tribunal struck a balance between the position of the Applicant and the position of the Respondent (who contended that the Applicants’ acquiescence meant they had agreed all the charges, such that the application in toto should fail). The fact remains that the Applicants did not in fact challenge the Respondent’s operation of the service charge machinery at any time. It is inequitable for them to be able to do so now. Whether that is phrased in terms of estoppel by convention or estoppel by acquiescence matters not on the facts of the instant case.
8. The Tribunal is not assisted by facts in other cases of estoppel by convention which are different to the instant facts. The classic exposition of the law in India Steamship is the correct exposition of the law. In the absence of any explanation whatsoever for the Applicants’ conduct in this case, the Tribunal was entitled to find there was a process adopted by the Respondents (i.e. the operation of the service charge machinery) which was acquiesced in by the Applicants. Lord [NAME] exposition does not require any more, save that it be unjust for the party estopped to go back on the state of affairs.
Scott Schedule items 9. The Applicants’ contentions have no realistic prospect of success. The sums for each year are capable of easy calculation. If the parties cannot agree, they can make an appropriate application to the Tribunal. Paragraph 43 10. The Applicants’ contentions have no realistic prospect of success. It is not enough for the evidence to “point towards” a QLTA. The Applicants failed to adduce any evidence from which the Tribunal would have been compelled to draw the irresistible inference there was a QLTA. The oral evidence from the Respondent denied a QLTA. Paragraph 45 11. The Tribunal remains satisfied there are communal windows which required cleaning. The Tribunal received detailed evidence from the Respondent, which was not gainsaid by the Applicants. The Applicants’ contentions have no realistic prospect of success. Paragraphs 68 and 70 12. The Tribunal was satisfied, despite the absence of the physical documents, that the reports were commissioned, and that the works were necessary, and that they were reasonable in amount. The Applicants’ contentions have no realistic prospect of success. Paragraphs 74-76 13. The Tribunal did take into consideration the absence of documentation for some years, and we made full allowance for missing documents by not increasing the premium sought.
14. The Applicants’ contentions have no realistic prospect of success.
Paragraph 77 15. The Applicants case was that “this item is agreed, if the amounts are seen as payable”. The Tribunal found that the amounts were not payable.
16. The Applicants’ contentions have no realistic prospect of success.
Paragraph 81 17. The Applicants’ position on their written case in December 2020 was that they would produce further submissions once the Respondent’s alleged disclosure
breach had been rectified. The final hearing of the matter in August 2021 was too late to adduce full submissions, especially without notice to the Respondent. The Tribunal was compelled to make the decision it did on the limited material before it, and in the time available to it.
18. The Applicants’ contentions have no realistic prospect of success. Paragraph 140 19. The Applicants were not prevented from addressing the Tribunal on any point. Their evidence on the matter was poor. The Scott Schedule alleged a “possible mistake”. Having heard from the Respondent, the Tribunal was satisfied there was no mistake.
20. The Applicants’ contentions have no realistic prospect of success.
Paragraphs 226-228 21. The Applicants’ contentions have no realistic prospect of success. The lack of disclosure and poor management by the Respondent was reflected in a substantial discount on management fees.
22. The Applicants have failed to acknowledge that they lost on a substantial number of items.
23. The s.20C order was in all the circumstances open to the Tribunal in its wide discretion. General 24. There is no point of principle arising from this proposed appeal, in the Tribunal’s view, nor is there any other good reason why an appeal should be heard.
Name: Tribunal Judge S Evans Date: 12 October 2021
📊 How courts decide similar cases
Among 12 similar decisions in this collection:
- First-tier Tribunal (Property Chamber) First-tier Tribunal Determines Reasonableness of Service Charges
- First-tier Tribunal (Property Chamber) Reasonableness and Payability of Service Charges Determined
- First-tier Tribunal (Property Chamber) First-tier Tribunal Determines Reasonableness of Service Charges
- First-tier Tribunal (Property Chamber) First-tier Tribunal Rules on Reasonableness of Service Charges
- First-tier Tribunal (Property Chamber) First-tier Tribunal Determines Reasonableness of Service Charges
- First-tier Tribunal (Property Chamber) First-tier Tribunal Rules on Reasonableness of Service Charges
- First-tier Tribunal (Property Chamber) First-tier Tribunal Decides on Reasonableness of Service Charges
- First-tier Tribunal (Property Chamber) First-tier Tribunal Rules Service Charges Reasonable and Payable
- First-tier Tribunal (Property Chamber) First-tier Tribunal Rules Service Charges Reasonable and Payable
- First-tier Tribunal (Property Chamber) First-tier Tribunal Rules Service Charges Reasonable and Payable
A snapshot of this collection — not a prediction of your case's outcome.
⚖️ What tends to weigh in cases like this
✅ Tends to be accepted
- Service charges are considered reasonable if they are incurred for legitimate purposes.
- The standard of service charges being reasonable in amount and quality supports the claimant's case.
- When service charges are incurred reasonably and meet a reasonable standard, they are often deemed acceptable.
❌ Tends to be rejected
- If service charges are incurred reasonably but do not align with the claimant's expectations or standards, they may be dismissed.
- Cases where the legitimacy of the purpose for which service charges are incurred is questioned can result in dismissal.
Patterns observed in similar cases in this collection — every case is unique.
❓ Frequently asked questions
What did this decision decide?
It decided which service charges were reasonable and payable.
Who was involved?
The dispute was between a tenant and a property management company.
How did the court decide, and why?
The court reviewed the charges and determined their reasonableness based on the evidence presented.
Which laws or rules were applied?
The Landlord and Tenant Act 1985 and the Tribunal Procedure Rules were applied.
What was the argument that mattered most?
The argument about the reasonableness of the charges and the evidence supporting them was crucial.
Was the decision for or against the person who brought the case?
The decision was partly for and partly against the person who brought the case.
What does this mean for someone in a similar situation?
Someone in a similar situation should carefully review the reasonableness of service charges and present strong evidence.
What evidence or documents mattered?
Evidence showing the reasonableness of the charges and the compliance with lease agreements mattered.
Can a decision like this be appealed?
Yes, decisions like this can be appealed to a higher tribunal.
Is it worth getting a solicitor for a case like this?
Yes, it is recommended to seek legal advice from a qualified solicitor for such cases.
