First-tier Tribunal Rules on Reasonableness of Service Charges
📌 In brief
The First-tier Tribunal ruled that a tenant must pay £1,752.20 for service charges for 2018/19. The tenant's claim to offset this amount against previous payments was denied.
⚖️ Legal holding
Service charges are reasonable and cannot be set off against previous payments.
📖 Technical summary
The tribunal ruled on the reasonableness of service charges and rejected a set-off claim.
📜 Headnote Official document
The First-tier Tribunal determined that the sum of £1,752.20 is payable by the tenant for service charges for the years 2018/19. The tenant's set-off claim was dismissed.
📚 Full judgment Official document
OUTCOME: Dismissed
© CROWN COPYRIGHT
FIRST-TIER TRIBUNAL PROPERTY CHAMBER (RESIDENTIAL PROPERTY) Case reference : LON/00AY/LSC/2019/0150 Property : [ADDRESS] [POSTCODE] Applicant : [redacted] : [COUNSEL] (managing agent) Respondent : [redacted] : In person Type of [NAME] : For the determination of the reasonableness of and the liability to pay a service charge Tribunal Members :
Judge Robert Latham Susan Coughlin MCIEH
Venue and Date of Hearing : 10 [ADDRESS] [POSTCODE] on 18 September 2019 Date of decision : 15 November 2019 DECISION
(1) The Tribunal determines that the sum of £1,752.20 is payable by the Respondent in respect of the service charges for the years 2018/19. (2) The Tribunal determines that the Respondent shall pay the Applicant £200 within 28 days of this Decision, in respect of the reimbursement of the tribunal fees paid by the Applicant.
2 (3) The parties are agreed that this matter should now be referred back to the Croydon County Court to determine the issues of costs and interest. The [NAME]
1. The Applicant seeks a determination pursuant to s.27A of the Landlord and Tenant Act 1985 as to the amount of service charges payable by the Respondent in respect of the service charge year 2018/9. The Claim relates to [ADDRESS], [ADDRESS], London SDW16 2EW (the flat).
2. On 9 December 2018, The Applicant issued a claim in the County Court Money Claims Centre under claim no. E19YY519. The Applicant claims £589.35 (wrong specified in the claim as £539.35) for the period 25 March 2018 to 28 September 2018 and £1,162.85 for the period 29 September 2018 to 24 March 2019. The Applicant further claims interest and costs.
3. Despite the information provided in the Claim Form: (i) The Applicant has confirmed that Mr [APPELLANT], their managing agent, is acting on their behalf. (ii) Mr [NAME] has confirmed that his correct correspondence address is [ADDRESS], Streatham Common, London, [POSTCODE]. [NAME] has confirmed that this is the address that the landlord has been using since 2017.
4. On 9 January 2019, the Respondent filed a Defence. The Respondent merely states that the sums claimed are disputed and that the matter should be referred to this Tribunal. No particulars are provided of his defence.
5. On 15 March, the case was allocated to the small claims track. On 15 March, the case was transferred to Croydon County Court. On 3 April, District Judge Keating transferred the case to this Tribunal.
6. On 23 April, the Tribunal gave Directions. On 17 July, the Tribunal amended the Directions. The Procedural Judge did not allocate this to the County Court Pilot Scheme. The Tribunal therefore has no jurisdiction to deal with the claims for interest and costs. On 17 July, the tribunal set the matter down for hearing on 18 September. On 5 September, the Applicant filed a bundle for the hearing.
3 The Hearing 7. On 18 September 2019, the Case was listed for 10.00. The Applicant was represented by Mr [APPELLANT]. Mr [APPELLANT] did not appear. The Case Officer stated that Mr [NAME] had contacted her some two weeks previously to inform her that he was unfit to attend. She told him that he needed to put this in writing. The Case Officer informed the Tribunal that no written request had been received. At the request of the Tribunal, she sought to telephone Mr [NAME], but there was no reply. She then sent an e-mail stating that if no response was received by 11.30, the Tribunal would determine the matter. No response was received and the Tribunal proceeded to determine the matter.
8. Mr [NAME] subsequently telephoned the Tribunal and informed the Case Officer that he had submitted an e-mail to the Tribunal on 6 September. The Tribunal has no record of this e-mail on its server. At 12.55, Mr [NAME] forwarded a copy of this e-mail. It attached a medical certificate stating that the doctor had assessed the case on 6 September and had concluded that Mr [NAME] was unfit to work for a period of three weeks due to “lethargy”.
9. In these circumstances, the Tribunal issued a provisional decision so that Mr [NAME] could make any written representations by 18 October. The Tribunal adopted this course because, having perused all the papers which have been filed, we were satisfied that Mr [NAME] had not established any defence to the claim.
10. On 18 October, Mr [NAME] made written representations. Mr [NAME] has confirmed that he does not seek to challenge the reasonableness of the service charges demanded for the years 2018/9. He rather argues that he is owed £4,597.59 as a result of sums which he paid in respect of the replacement of windows in 2013. On 16 December 2013, a Tribunal (in LON/00AY/LAM/2013/0017) had decided that the wording of the leases is ambiguous, and that the windows of the individual flats are the responsibility of the individual lessees. He refers to three payments: (i) A payment on 24 May 2013 of £3,540.55 made by [NAME] of which £2,984.54 related to the windows. (ii) A payment of £1,023.38 which he paid on 22 February 2013 in respect of the windows for Flat 15. (iii) A payment of £589.67 which he paid on 3 June 2013 towards the service charges for Flat 15. He asserts that this sum was paid twice.
11. Mr [NAME] does not address either of the two issues which we raised in our preliminary decision, namely:
4 (i) These issues have already been ventilated by the Respondent in LON/00AY/LSC/2016/0473 and have been determined by a tribunal. (ii) The payment of £3,540.55 was not a payment in respect of Flat 15, but rather in respect of Flat 29 which Mr [NAME] also owned at the material time, but sold in 2017. Our Determination 12. The Applicant claims £589.35 for service charges payable for the period 25 March 2018 to 28 September 2018. The demand, dated 6 March 2018, is at p.47. The Applicant further claims £1,162.85 for the period 29 September 2018 to 24 March 2019. The demand, dated 24 August 2018, is at p.49. The Respondent does not challenge the reasonableness or payability of the sums demanded. The Tribunal is satisfied that the sums are payable pursuant to the terms of the lease and that the charges are reasonable.
13. The substance of the Respondent’s defence is set out in a letter dated 20 May 2019, a Schedule (at p.87 of the Bundle) and his submissions dated 18 October. The Respondent asserts that he is entitled to a refund totalling £4,597.59 and that he is entitled to set-off this sum against the sums demanded. [NAME] particulars of the defence are to be found in an e-mail dated 31 July 2019 and the accompanying documents at p.105- 122.
14. The Tribunal is satisfied that there is no substance to this defence: (i) First, this issue of set-off has already been ventilated by the Respondent in LON/00AY/LSC/2016/0473 and has been determined by a tribunal. It is a well-established principle that it is not open to a party to relitigate matters which have already been determined by a tribunal (see [NAME] v [COMPANY] [1991] 2 AC 93 and [NAME] v [NAME] UK Ltd [2013] UKSC 46; [2014] AC 160). (ii) Secondly, the Tribunal is satisfied that the sum of £2,984.54 was not paid in respect of this Flat, but rather in respect of Flat 29 which he also owned at the material time. Mr [NAME] sold Flat 29 in 2017. Any issue relating to the service charges for this flat should have been resolved at the time of the sale.
15. The decision in respect of LON/00AY/LSC/2016/0473 is at p.101 and is dated 20 April 2017. The Tribunal determined that £4,715.12 was payable for Flat 15 for the period 13 March 2013 to 29 September 2016. In this [NAME], Mr [NAME] also sought to raise a defence of set-off in respect of payments of £5,969.08. This defence was struck out. The Tribunal recorded that the service charges payable for Flat 29 had now been settled by the tenant’s mortgagee prior to the sale of the property.
5 16. LON/00AY/LSC/2016/0473 was another County Court Referral. On 31 January 2017, the tribunal gave comprehensive directions. The tenant failed to comply with the directions and failed to comply with an order requiring him to produce evidence of the payment of the sums of £5,969.08 for the replacement of the windows to both flats upon which he sought to rely as a set-off. Pursuant to the tribunal’s direction, Mr [NAME] defence was struck out. Mr [NAME] did not seek to appeal this decision.
17. Pursuant to this decision, the Applicant would have obtained a money judgement in the County Court to enforce the outstanding sums that were due. The Tribunal has been provided with a Statement of Account in respect of Flat 15, dated 3 May 2019 (at p.79). This records a positive balance of £589.35 as at 10 October 2017. It is thus apparent that the that the judgment debt was paid.
18. The Tribunal has had regard to the e-mails filed by Mr [NAME] at p.105- 122 of the Bundle. An e-mail at p.108 is dated 31 May 2017. This relates to Flat 29. [NAME], from [NAME], records that CHL, Mr [NAME] mortgagee, had made a payment of £3,540.55 on 24 May 2013. £2,984.54 was paid in respect of the window replacement works (which Mr [NAME] contends should have been refunded) and £556.01 in respect of service charges. In an e-mail dated 3 December 2014, from [NAME], the landlord’s Solicitors, to [NAME], Mr [RESPONDENT] states: “I can confirm that no action will be taken in respect of [ADDRESS]. My client continues to pursue Mr [NAME] in respect of arrears of service charges for [ADDRESS] however, the mortgage for which is with a different company”.
19. The Tribunal is therefore satisfied that the issue of the set-off has already been determined by another Tribunal. Further, the larger sum of £2,984.54 relates to Flat 29, which Mr [APPELLANT] sold in 2017. Refund of Fees 20. The Applicant made an [NAME] for a refund of the fees of £200 that it has paid in respect of the hearing pursuant to Rule 13(2) of the Tribunal Procedure (First-tier Tribunal) (Property Chamber) Rules 2013. Having regard to our determinations above, the tribunal orders the Respondent to refund the fees paid by the Applicant within 28 days of the date of this decision. The Next Steps 21. The Tribunal has no jurisdiction over ground rent or county court costs. These matters will be returned to the Croydon County Court. Judge Robert Latham,
15 November 2019
6
Rights of appeal
By rule 36(2) of the Tribunal Procedure (First-tier Tribunal) (Property Chamber) Rules 2013, the tribunal is required to notify the parties about any right of appeal they may have. If a party wishes to appeal this decision to the Upper Tribunal (Lands Chamber), then a written [NAME] for permission must be made to the First-tier Tribunal at the regional office which has been dealing with the case. The [NAME] for permission to appeal must arrive at the regional office within 28 days after the tribunal sends written reasons for the decision to the [NAME]. If the [NAME] is not made within the 28 day time limit, such [NAME] must include a request for an extension of time and the reason for not complying with the 28 day time limit; the tribunal will then look at such reason(s) and decide whether to allow the [NAME] for permission to appeal to proceed, despite not being within the time limit. The [NAME] for permission to appeal must identify the decision of the tribunal to which it relates (i.e. give the date, the property and the case number), state the grounds of appeal and state the result the party [NAME] the [NAME] is seeking. If the tribunal refuses to grant permission to appeal, a further [NAME] for permission may be made to the Upper Tribunal (Lands Chamber).
📊 How courts decide similar cases
Among 12 similar decisions in this collection:
- First-tier Tribunal (Property Chamber) Tenant Failed to Comply with Joint Insurance Requirement in Lease
- First-tier Tribunal (Property Chamber) Service Charges Unpayable Due to Legal Non-Compliance
- First-tier Tribunal (Property Chamber) First-tier Tribunal Determines Reasonable Service Charges
- First-tier Tribunal (Property Chamber) Tribunal Cannot Determine Market Rent After Withdrawn Notice
- First-tier Tribunal (Property Chamber) Tenant Ordered to Pay Service Charges for Major Works and Annual Maintenanc…
- First-tier Tribunal (Property Chamber) Claimant's Service Charge Demand Rejected, Respondent Entitled to Refund
- First-tier Tribunal (Property Chamber) Service Charge Payable During Registration Gap - First-tier Tribunal Decisi…
- First-tier Tribunal (Property Chamber) First-tier Tribunal Rejects Cost Claims in Service Charge Dispute
- First-tier Tribunal (Property Chamber) Tribunal Rules: Claimant Agreed to Pay Administration Charges
- First-tier Tribunal (Property Chamber) First-tier Tribunal: No Jurisdiction Over Agreed Charges
- First-tier Tribunal (Property Chamber) First-tier Tribunal Rejects Administration Charges Claim
- First-tier Tribunal (Property Chamber) Tenant's Challenge to Fixed Service Charges Rejected by First-tier Tribunal
A snapshot of this collection — not a prediction of your case's outcome.
⚖️ What tends to weigh in cases like this
✅ Tends to be accepted
- None of the cases provided show a winning pattern for the claimants.
❌ Tends to be rejected
- Service charges are considered reasonable and cannot be set off against previous payments.
- Tenants are not entitled to challenge service charges if they have been agreed or admitted.
- Tenants are not entitled to a determination of fixed service charges under specific legislation.
- Tenants are liable for reasonable service charges as defined in their lease agreements.
- Tenants cannot bring applications to the tribunal where charges have been agreed or admitted.
Patterns observed in similar cases in this collection — every case is unique.
❓ Frequently asked questions
What did this decision decide?
The tenant must pay £1,752.20 for service charges for 2018/19, and the set-off claim was dismissed.
Who was involved?
The tenant and the landlord management company.
How did the court decide, and why?
The court found the service charges reasonable and dismissed the set-off claim because it had already been determined by another tribunal.
Which laws or rules were applied?
The Landlord and Tenant Act 1985 section 27A.
What was the argument that mattered most?
The tenant argued that he was owed a refund for previous payments, but the tribunal ruled that this issue had already been resolved.
Was the decision for or against the person who brought the case?
Against the tenant.
What does this mean for someone in a similar situation?
Someone in a similar situation should ensure that previous disputes have been fully resolved before bringing a new claim.
What evidence or documents mattered?
Previous tribunal decisions and correspondence between the tenant and the landlord's representatives.
Can a decision like this be appealed?
Yes, but only if permission is granted by the First-tier Tribunal.
Is it worth getting a solicitor for a case like this?
It is always recommended to seek advice from a qualified solicitor.
