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AllowedFirst-tier Tribunal (Property Chamber)·

First-tier Tribunal varies manager appointment order under s.24

Case No.

📌 In brief

The First-tier Tribunal varied the order appointing a manager under s.24 of the Landlord and Tenant Act 1987, releasing the current manager and allowing the appointment of a new manager by 31st October 2024.

⚖️ Legal holding

A tenant is entitled to have a manager appointed under s.24 of the Landlord and Tenant Act 1987 if the current manager is unable to perform their duties effectively.

Topics

tenancy managementappointment of managers

Provisions

📖 What the law says

Landlord and Tenant Act 1987 s.24

Under the Landlord and Tenant Act 1987, Section 24 allows a tribunal to appoint a manager when certain conditions are met. These conditions include situations where a relevant person breaches obligations related to the management of the premises, makes unreasonable service charges, fails to comply with a code of practice approved by the Secretary of State, or other circumstances where it is deemed just and convenient to make the order.

Plain-English explanation — does not replace advice from a solicitor.

📖 Technical summary

The Tribunal varied the order appointing a manager under s.24 of the Landlord and Tenant Act 1987.

📜 Headnote Official document

The Tribunal varied the order appointing a manager under s.24 of the Landlord and Tenant Act 1987, releasing the current manager and allowing the appointment of a new manager by 31st October 2024.

📚 Full judgment Official document

OUTCOME: Allowed

© CROWN COPYRIGHT 1

FIRST-TIER TRIBUNAL [NAME_1] CHAMBER ([NAME_1])

Case Reference

:

CHI/00HE/LVM/2024/0004

[NAME_1]

:

The Old Foundry, Roseland, Liskeard, Cornwall, [POSTCODE]

Applicant

:

[redacted]

:

Respondents

: [redacted] [NAME_5] (Flat 2) [NAME_7] (Tribunal appointed Manager)

Representative

:

Type of Application

:

Variation of an order appointing a manager- S.24 Landlord and Tenant Act 1987

Tribunal Member(s)

:

Regional Judge Whitney Regional Surveyor Coupe

Date of Hearing

Date of Decision

:

:

4 September 2024

4 September 2024

DECISION & DIRECTIONS

2

Communications to the Tribunal MUST be made by email to [EMAIL]. All communications must clearly state the Case Number and address of the premises.

1. On 15 May 2024 the Tribunal received an application from [NAME_2] of Flat 3 to vary an Order for the Appointment of Manager made on 17 May 2023. The Applicant proposed that an alternative manager is appointed.

2. The current manager, [NAME_6], was appointed on 24 May 2021. This appointment was extended in 2023 until 30 June 2025. This application for an extension was made by the Applicant and supported by the then leaseholders.

3. The Applicants referred to the application being made on their own behalf and being supported by the other two leaseholders. The Applicants proposed “[NAME_8]” from [NAME_8]. No complete details were provided.

4. Directions were issued on 5th July 2024 listing the matter for a hearing on 4th September 2024. In accordance with those directions [NAME_6] did provide a report. [NAME_6] invited the Tribunal to release him from his appointment.

5. The leaseholders of the other two flats also supported the removal of [NAME_6] reluctantly due to what was referred to as a breakdown of communication [102-104].

6. Whilst the Applicants sent various emails to the Tribunal they did not comply with the directions to file statements and nothing was received from their nominated manager. A bundle of 158 pdf pages was prepared and references in [ ] are to pages within that bundle.

Hearing

7. The hearing took place at approximately 1pm on 4th September 2024. The timing had been determined to accommodate [NAME_2] and their health needs.

8. The following people attended:

• [NAME_2] (flat 3) • [NAME_5] (flat 2) • [NAME_4] (flat 1) • [NAME_6], Tribunal appointed manager • [NAME_9], [NAME_1] manager from [COMPANY_9]

3 9. Below is a precis only of the hearing which was recorded. We have only tried to record what is material to the decision we have to make. It was clear that many matters between [NAME_6] and [NAME_2] were not agreed.

10. At the commencement [NAME_2] confirmed she had nothing from her nominated manager and in fact spoke to them a couple of days ago when they confirmed they did not wish to be nominated. They had supposedly suggested she might wish to nominate herself but she confirmed she did not wish to do so.

11. [NAME_4] confirmed she is the joint owner of Flat 1 with Mr [NAME_4] and her name is not [NAME_4]. The Tribunal agreed to correct this within its decision.

12. [NAME_6] confirmed he wished to be released given the circumstances. He relied upon his report [11-15]. The Tribunal asked him to go through his report which he did.

13. He explained he arranged for roof works. These were undertaken by a roofer whom the leaseholders nominated and whom he felt obliged to proceed with since not only were they the cheapest quote received but the leaseholders had collectively paid a deposit to this person.

14. On erection of the scaffolding issues arose with the neighbouring [NAME_1]. [NAME_6] explained after sometime he was able to resolve and in fact described reaching an amicable position with the neighbour.

15. The roofer however failed to complete the works and disappeared. It transpired the roofer had not paid for the scaffolding and so whilst an alternative roofer was sourced to complete works these were delayed whilst negotiations were undertaken with the scaffolding firms so access could be made of the scaffolding.

16. Eventually this was resolved and works were undertaken, although the scaffolders offered a 2 week window only. The roofer did not undertake works to the gable end, fascia and down pipes and in reliance on what told by the roofer and the earlier building surveyors report these works were left.

17. [NAME_6] described how contractors would attend and would be chased away by an elderly lady coming out of the [NAME_1] described as wearing a dressing gown and stating her husband was in bed. He understood this to be [NAME_2].

18. As a result he indicated he struggled to get contractors to attend to quote for works. [NAME_2] only wanted contractors to attend after 2pm which was unreasonable

4 19. [NAME_6] explained that he had a Fire Rick Assessment undertaken. It recommended that a new front door was required to [NAME_2]’s flat. They would not agree to this.

20. [NAME_6] felt he had reached an impasse with [NAME_2] and without their co-operation he could not move forward. He described receiving over 200 emails which covered some 485 pages. He had never experienced this anywhere.

21. [NAME_5] and [NAME_4] had no questions for [NAME_6].

22. [NAME_2] were allowed to ask questions.

23. [NAME_6] confirmed at the request of [NAME_2] that all he has said was true to the best of his knowledge and belief. He stated that [NAME_2] continued to have a belief she was in charge.

24. The Tribunal adjourned briefly at the request of [NAME_2].

25. Upon resumption [NAME_2] responded to the matters raised.

26. She denied chasing contractors away stating she is rarely dressed before 2pm and does not own a dressing gown. She had spoken to a contractor installing emergency lighting.

27. She felt [NAME_6] had not properly communicated with her. She wants a manager appointed but not [NAME_6].

28. [NAME_5] and [NAME_4] both stated a manager is required. They currently were unable to nominate anyone as they had only just been told that [NAME_2]’s nominee no longer wished to be appointed.

29. In closing [NAME_2] stated she did not want to be responsible for the [NAME_1]. She just had no one to currently nominate.

Decision

30. The Tribunal adjourned upon conclusion of the hearing and then after deliberation orally gave its decision with written reasons to follow.

31. The application before it was to vary the management order to remove [NAME_6] and appoint a manager in his stead.

32. All parties present are agreed the [NAME_1] needs a manager but that [NAME_6] should be released. This includes [NAME_6].

33. We record that [NAME_6] has made substantial strides to bring the [NAME_1] back to order despite the difficulties he has faced. We thank him for his works to date.

5 34. We remain satisfied that it is just and convenient for a manager to be appointed. Whilst it seems [NAME_2] has some interest in the freehold the other joint owners whereabouts cannot be ascertained. Further it was apparent to this Tribunal that if the leaseholders are left to their own devices this will not work in our judgment.

35. However no one wants [NAME_6] to continue including [NAME_6]. Whilst that of itself may not be sufficient in all cases we are conscious here we have 3 flats only. [NAME_6]’s fees are modest and we commend the action he has taken. More works are required, all agree. Some degree of co-operation with leaseholders is required.

36. Taking account of all matters including everything within the bundle and the oral submissions made at the Tribunal we find [NAME_6] should be released as the Tribunal appointed manager on 30th September 2024. We provide directions below.

37. We do not dismiss the application but adjourn on the basis of the directions below. We remind all leaseholders if a manager is appointed then it will be for them to manage the [NAME_1]. It will be for them to determine what works are undertaken and when, and to choose the contractor to do such works (subject to any right of nomination of contractors).

38. Equally it is not reasonable to expect works external to flat 3 to only be undertaken after 2pm on any day. Whilst we have sympathy with the health needs of [NAME_2], and acknowledge the medical report she handed to us at the hearing, works need to be undertaken to the [NAME_1] as a whole. It is in our judgment to expect works to be undertaken between 8am and 6pm Monday to Friday.

39. The parties are reminded anyone individually or as a group can nominate a manager. If no manager is nominated the application shall be dismissed and the current order will come to an end. We urge all leaseholders to take advice.

Directions

40. The Manager [NAME_11] shall be released as at 30th September 2024. He shall prepare final accounts and a bundle of relevant documents including surveys, FRA and other documents within his possession and shall supply a copy to the Tribunal and each leaseholder electronically as soon as is practicable after 30th September 2024.

41. [NAME_6] may issue a demand for any funds due and owing to him. If there is any surplus such funds shall be repaid to the persons who paid the same.

6 42. Any of the leaseholders jointly or severally may by 31st October 2024 nominate a manager to accept the positions as the Tribunal Appointed Manager for the [NAME_1] in place of [NAME_6]. Any person nominated must by 31st October 2024 send to the Tribunal and each of the other leaseholders a statement from the nominee covering:

• Their full name • Professional qualifications • Exhibiting a copy of their professional indemnity insurance policy which covers them personally • Confirm that they are willing to accept a personal tribunal appointment. • That they have read these directions, the Tribunal Guidance for managers and the leases for the [NAME_1] • Confirm their proposed fees • Provides a copy of their proposed management plan for the building

43. Upon receipt the Tribunal will fix a remote hearing to question the proposed manager.

44. If no nomination is received in accordance with these directions the Tribunal shall dismiss the same without hearing further representations.

📊 How courts decide similar cases

Among 12 similar decisions in this collection:

A snapshot of this collection — not a prediction of your case's outcome.

⚖️ What tends to weigh in cases like this

✅ Tends to be accepted

  • The current manager is unable to perform their duties effectively.
  • Issues with maintaining or repairing the property.
  • Other leaseholders obstruct essential management and maintenance processes.
  • Service charges used to pay legal costs incurred by the landlord are not payable by the tenant.
  • Lease deficiencies and costs related to management can be recovered through service charges.
  • Tenant entitlement to have a manager appointed to oversee property management.
  • Manager's term can be extended if they perform competently and the landlord consents.
  • No objections and it is just and convenient to appoint a manager.
  • Landlord must comply with their obligations under the lease and management code.
  • Satisfactory progress and no substantive dispute.

Patterns observed in similar cases in this collection — every case is unique.

❓ Frequently asked questions

What did this decision decide?

The decision varied the order appointing a manager under s.24 of the Landlord and Tenant Act 1987, releasing the current manager and allowing the appointment of a new manager by 31st October 2024.

Who was involved?

The tenants of three flats were involved, along with the current manager and the property manager.

How did the court decide, and why?

The court decided to release the current manager and allow the appointment of a new manager because the current manager was unable to perform his duties effectively.

Which laws or rules were applied?

The Landlord and Tenant Act 1987 s.24 was applied.

What was the argument that mattered most?

The argument that mattered most was that the current manager was unable to perform his duties effectively, leading to a breakdown in communication and the need for a new manager.

Was the decision for or against the person who brought the case?

The decision was for the person who brought the case.

What does this mean for someone in a similar situation?

Someone in a similar situation should consider bringing an application to vary the order appointing a manager if the current manager is unable to perform their duties effectively.

What evidence or documents mattered?

The evidence and documents that mattered included the reports and communications between the manager and the tenants.

Can a decision like this be appealed?

Decisions like this can be appealed to a higher court.

Is it worth getting a solicitor for a case like this?

Yes, it is always recommended to seek advice from a qualified solicitor for a case like this.

Official source: First-tier Tribunal (Property Chamber) headnote and full judgment reproduced from the court's public records. View on the official source ↗Summary, holding, technical summary and questions: produced by Artificial Intelligence based on the official headnote and judgment. These are VadeLab’s own material and are not the work of the Court.This decision was issued by the First-tier Tribunal (Property Chamber) and is reproduced from its published records. VadeLab is not affiliated with, and this page is not endorsed by, that court or tribunal.