Landlord Granted Dispensation for Urgent Lift Repairs
📌 In brief
The First-tier Tribunal allowed a landlord to bypass consultation requirements for repairing lifts in a building. This decision was made because the repairs were urgent and affected residents, especially those who were elderly or disabled.
⚖️ Legal holding
It is reasonable to grant dispensation to a landlord from consultation requirements under the Landlord and Tenant Act 1985 if the repairs are urgent and affect residents.
📖 What the law says
This section allows a tribunal to grant dispensation from consultation requirements related to qualifying works or agreements if the tribunal finds it reasonable to do so.
Plain-English explanation — does not replace advice from a solicitor.
📖 Technical summary
The Tribunal granted dispensation to the landlord from consultation requirements for lift repairs due to urgency and resident needs.
📜 Headnote Official document
The First-tier Tribunal granted dispensation to the landlord from consultation requirements under the Landlord and Tenant Act 1985 for repairs to lifts in a multi-story building. The decision was based on the urgency of the repairs and the impact on residents, particularly those who were elderly or disabled.
📚 Full judgment Official document
OUTCOME: Allowed
Case Reference(s) : MAN/30UF/LDC/2021/0057
Property : The [APPELLANT], [APPELLANT], Fleetwood, Lancashire [POSTCODE]
Applicant: [redacted]
Applicant’s Representative
: [NAME]
Respondents : [redacted]
Type of Application : Landlord & Tenant Act 1985 – Section 20ZA
Tribunal Members : Tribunal Judge C Wood
Tribunal Member [NAME] of Decision : 28 March 2022
_______________________________________________
DECISION ____________________________________
© CROWN COPYRIGHT 2022
FIRST - TIER TRIBUNAL PROPERTY CHAMBER (RESIDENTIAL PROPERTY)
2
Order 1. The Tribunal determines that it is satisfied that it is reasonable in the circumstances to grant dispensation to the Applicant from the consultation requirements under s20 of the Landlord and Tenant Act 1985 in relation to the repairs carried out to the lifts at the Property. Background 2. By an application dated 9 September 2021, (“the Application”), the Applicant, The [APPELLANT] Co. Limited, applied to the Tribunal under Section 20ZA of the Landlord and Tenant Act 1985, (“the 1985 Act”), for dispensation from the consultation requirements of Section 20 of the 1985 Act and the Service Charges (Consultation Requirements)(England) Regulations 2003 (SI 2003/1987), (“the Regulations”), in respect of repairs carried out to the two lifts at the Property.
3. The Respondents are the individual residential leaseholders of apartments at the [COMPANY].
4. Directions dated 4 February 2022 were issued to the parties, in response to which the Applicant submitted evidence including, without limitation, the Application, a sample lease, (“the Lease”), and the quotes obtained by it for the cost of the repairs.
5. No submissions have been made by any of the Respondents.
6. The directions provided that, in the absence of a request for an oral hearing, the Application would be determined upon the parties’ written submissions without a hearing. No request for a hearing of the Application was received from any of the parties.
7. A paper determination of the Application was made on Thursday 24 March 2022. Evidence 8. The Applicant has responsibility for the management of the Property in accordance with the Lease.
9. As described by the Applicant in the Application, the Property is a 1990 conversion of a building, originally constructed as an hotel in 1896, into 2 blocks comprising a total of 15 apartments over 5 storeys. The ground floor and basement remain in use as a public house.
10. Each of the blocks has a separate entrance and stairwell and its own lift.
3 11. The Applicant states in the Application that:
11.1 both of the lifts failed within a couple of days of each other because of the same fault; 11.2 within the residents of the apartments are elderly and/or disabled people who are unable to leave their apartments when the lift is not working; 11.3 quotes for the repairs were sought by the Applicant from the same company that services and maintains the lifts; 11.4 it was necessary to raise monies to pay for the lift repairs from the leaseholders by raising a surcharge; to undertake a consultation process would have further extended the period before which the repairs could be undertaken.
12. Copies of the 2 quotes dated 7 September 2022 of [NAME] ([COMPANY] each for £10,800 (excluding VAT) were submitted by the Applicant.
13. The Applicant states that the work was urgent because of the inability of certain residents to leave their apartments as long as the lifts remained out of use. Law 14. Section 18 of the 1985 Act defines “service charge” and “relevant costs”.
15. Section 19 of the 1985 Act limits the amount payable by the lessees to the extent that the charges are reasonably incurred.
16. Section 20 of the 1985 Act states:-
“Limitation of service charges: consultation requirements
Where this Section applies to any qualifying works…… the relevant contributions of tenants are limited…….unless the consultation requirements have either:- a. complied with in relation to the works or b. dispensed with in relation to the works by ……. the First Tier Tribunal
This Section applies to qualifying works, if relevant costs incurred on carrying out the works exceed an appropriate amount”. 17. “The appropriate amount” is defined by regulation 6 of the Regulations. As “…an amount which results in the relevant contribution of any tenant being more than £250”.
4 18. Section 20ZA(1) of the 1985 Act states:-
"Where an application is made to a Tribunal for a determination to dispense with all or any of the consultation requirements in relation to any qualifying works ……..….. the tribunal may make the determination if satisfied that it is reasonable to dispense with the requirements." Reasons 19. The Tribunal considered the written evidence together with the Application and concluded that it was reasonable, in the circumstances, for the Applicant to have sought to effect the repairs to the lifts at the earliest possible date. In particular, the Tribunal was persuaded that there was an urgency to effect repairs in circumstances where, as stated by the Applicant, the non-functioning of the lifts significantly impacted the lives of residents who were, in some cases, unable to leave their apartments.
20. Although formal consultation has not taken place, the Tribunal noted that, in the Application, the leaseholders were informed of the repairs needed and of the quotations obtained for those repairs.
21. The Tribunal did not identify a specific prejudice to the leaseholders by reason of the Applicant’s failure to undertake a consultation in accordance with s20 of the 1985 Act.
22.
For these reasons, the Tribunal concluded that, in accordance with Section 20ZA(1) of the 1985 Act, it is reasonable to dispense with the consultation requirements as set out in s20 of the 1985 Act and in the Regulations.
23. Nothing in this determination shall preclude consideration of whether the Applicant may recover by way of service charge from the Respondents any or all of the cost of the work undertaken or the costs of this Application should an application be received under Section 27A of the 1985 Act. Dispensation from consultation requirements does not imply that the resulting service charge is reasonable.
Tribunal Judge C Wood 28 March 2022
5 Annex A
MAN/30UF/LDC/2021/0057
Mr & Mrs [COMPANY]
Mr [NAME] & Mrs [NAME] Mr [NAME]
Mr [NAME]
Mr & Mrs [NAME]
Mr [NAME]
Mr [NAME]
Mr & Mrs [NAME]
The Estate of Mrs [NAME]
Mrs [NAME]
Mrs [NAME]
Mr & Mrs [NAME]
Mr [NAME]
📊 How courts decide similar cases
Among 10 similar decisions in this collection:
- First-tier Tribunal (Property Chamber) First-tier Tribunal Grants Dispensation for Service Charge Works
- First-tier Tribunal (Property Chamber) Financial Penalty Reduced in Housing Offence Appeal
- First-tier Tribunal (Property Chamber) Tenants Win Rent Repayment Orders for Landlord's Unlicensed HMO Operation
- First-tier Tribunal (Property Chamber) Tenants Win Rent Repayment Order for Unlicensed HMO
- First-tier Tribunal (Property Chamber) Landlord Allowed to Bypass Consultation Requirements for Electricity and Ga…
- First-tier Tribunal (Property Chamber) First-tier Tribunal Grants Banning Order Against Residential Landlord
- First-tier Tribunal (Property Chamber) First-tier Tribunal Sets Freehold Purchase Price at £8,757
- First-tier Tribunal (Property Chamber) Local Authority Secures Banning Order Against Property Management Company
A snapshot of this collection — not a prediction of your case's outcome.
⚖️ What tends to weigh in cases like this
✅ Tends to be accepted
- The repairs are urgent and affect residents.
Patterns observed in similar cases in this collection — every case is unique.
❓ Frequently asked questions
What did this decision decide?
The decision allowed the landlord to bypass consultation requirements for repairing lifts in a building.
Who was involved?
The landlord and the tenants of a multi-story building were involved.
How did the court decide, and why?
The court decided that it was reasonable to grant dispensation to the landlord because the repairs were urgent and affected residents, particularly those who were elderly or disabled.
Which laws or rules were applied?
The Landlord and Tenant Act 1 Yö5 and the Service Charges (Consultation Requirements)(England) Regulations 2003 were applied.
What was the argument that mattered most?
The argument that mattered most was the urgency of the repairs and the impact on residents, particularly those who were elderly or disabled.
Was the decision for or against the person who brought the case?
The decision was for the landlord who brought the case.
What does this mean for someone in a similar situation?
Someone in a similar situation might also be able to bypass consultation requirements if the repairs are urgent and affect residents.
What evidence or documents mattered?
Quotes for the repairs and statements about the urgency of the repairs and the impact on residents mattered.
Can a decision like this be appealed?
Yes, decisions like this can be appealed to a higher court.
Is it worth getting a solicitor for a case like this?
It is always recommended to seek advice from a qualified solicitor for such cases.
