Landlord Granted Dispensation for Urgent Roof Repairs

OUTCOME: Allowed

© CROWN COPYRIGHT

FIRST-TIER TRIBUNAL PROPERTY CHAMBER (RESIDENTIAL PROPERTY) Case reference : LON/00AY/LDC/2025/0675 Property : [ADDRESS], Clapham, London [POSTCODE] Applicant : [redacted] [NAME] Respondents : [redacted] [NAME] 2) [NAME] & [NAME] 3) [NAME] 4) [NAME] 5) [COMPANY] of [NAME] : Dispensation from statutory consultation requirements Tribunal : Judge Nicol Date of decision : 27th May 2025

DECISION

The Tribunal grants the Applicant dispensation under section 20ZA of the Landlord and Tenant Act 1985 from the statutory consultation requirements in respect of works to resolve ongoing leaks to the roof at the subject property. Reasons 1. This [NAME] for dispensation from the statutory consultation requirements under section 20ZA of the Landlord and Tenant Act 1985 (“the Act”) has been determined on the papers. A hearing was not held because the Tribunal directed that the case was suitable for the paper track and the parties did not object.

2 2. The Applicant is the landlord of the subject property, a semi-detached Victorian house converted into 4 flats. The Respondents are lessees of the flats.

3. Under section 20 of the Act and the Service Charges (Consultation Requirements) (England) Regulations 2003, when the cost of building works exceeds the threshold of £250 per flat, consultation must be carried out with the lessees. On 4th March 2025, the Applicant made an [NAME] to the Tribunal for dispensation from those consultation requirements under section 20ZA(1) of the Act. Their Statement of Case succinctly stated (and the Tribunal accepts from the evidence provided), 2. On 26th September 2024 we [[NAME], the Applicant’s agents] were made aware of a roof leak that was causing water ingress into the leaseholders flat. [NAME] were appointed to attend and quoted £5950.00 for repairs which exceeds the Section 20 threshold.

3. We obtained a second quote from Beck Roofing, who quoted £8200 for the same required works. As both quotes were regrettably above the threshold, the Leaseholder was notified, and he confirmed the works were urgent and could not wait for the S20 process, hence we agreed to make an [NAME] to the First Tier Tribunal. All leaseholders were then informed that the works had breached the S20 threshold and a retrospective claim to the FTT would also be submitted. 4. [NAME] were instructed to proceed. All leaseholders were made aware we would be proceeding immediately. No objections were received. The works were completed on January 31st 2025.

4. The Tribunal may dispense with the statutory consultation requirements if satisfied that it is reasonable to do so. The Supreme Court provided further guidance in [COMPANY] v Benson [2013] UKSC 14; [2013] 1 WLR 854: (a) Sections 19 to 20ZA of the Act are directed to ensuring that lessees of flats are not required to pay for unnecessary services or services which are provided to a defective standard or to pay more than they should for services which are necessary and provided to an acceptable standard. [42] (b) On that basis, the Tribunal should focus on the extent to which lessees were prejudiced by any failure of the landlord to comply with the consultation requirements. [44] (c) Where the extent, quality and cost of the works were unaffected by the landlord’s failure to comply with the consultation requirements, an unconditional dispensation should normally be granted. [45] (d) Dispensation should not be refused just because a landlord has breached the consultation requirements. Adherence to the

3 requirements is a means to an end, not an end in itself, and the dispensing jurisdiction is not a punitive or exemplary exercise. The requirements leave untouched the fact that it is the landlord who decides what works need to be done, when they are to be done, who they are to be done by and what amount is to be paid for them. [46] (e) The financial consequences to a landlord of not granting dispensation and the nature of the landlord are not relevant. [51] (f) Sections 20 and 20ZA were not included for the purpose of transparency or accountability. [52] (g) Whether or not to grant dispensation is not a binary choice as dispensation may be granted on terms. [54, 58, 59] (h) The only prejudice of which a [NAME] may legitimately complain is that which they would not have suffered if the requirements had been fully complied with but which they would suffer if unconditional dispensation were granted. [65] (i) Although the legal burden of establishing that dispensation should be granted is on the landlord, there is a factual burden on the lessees to show that prejudice has been incurred. [67] (j) Given that the landlord has failed to comply with statutory requirements, the Tribunal should be sympathetic to the lessees. If the lessees raise a credible claim of prejudice, the Tribunal should look to the landlord to rebut it. Any reasonable costs incurred by the lessees in investigating this should be paid by the landlord as a condition of dispensation. [68] (k) The lessees’ complaint will normally be that they have not had the opportunity to make representations about the works proposed by the landlord, in which case the lessees should identify what they would have said if they had had the opportunity. [69]

5. The Tribunal’s role in this [NAME] is limited to determining only if the statutory consultation requirements may be dispensed with. As stated in the Tribunal’s directions, “This [NAME] does not concern the issue of whether any service charge costs will be reasonable or payable.” 6. The Tribunal issued directions on 19th March 2025 inviting the Respondents to object if they wished but, by email dated 22nd May 2025, the Applicant confirmed that no-one had objected. Given the lack of objection to the works, let alone evidence of any prejudice to any [NAME], the Tribunal has determined that it is reasonable to dispense with the statutory consultation requirements.

Name: Judge Nicol Date: 27th May 2025

4

Rights of appeal By rule 36(2) of the Tribunal Procedure (First-tier Tribunal) (Property Chamber) Rules 2013, the tribunal is required to notify the parties about any right of appeal they may have. If a party wishes to appeal this decision to the Upper Tribunal (Lands Chamber), then a written [NAME] for permission must be made to the First-tier Tribunal at the regional office which has been dealing with the case. The [NAME] for permission to appeal must arrive at the regional office within 28 days after the tribunal sends written reasons for the decision to the [NAME]. If the [NAME] is not made within the 28-day time limit, such [NAME] must include a request for an extension of time and the reason for not complying with the 28-day time limit; the tribunal will then look at such reason(s) and decide whether to allow the [NAME] for permission to appeal to proceed, despite not being within the time limit. The [NAME] for permission to appeal must identify the decision of the tribunal to which it relates (i.e. give the date, the property and the case number), state the grounds of appeal and state the result the party [NAME] the [NAME] is seeking. If the tribunal refuses to grant permission to appeal, a further [NAME] for permission may be made to the Upper Tribunal (Lands Chamber).