Service Charge Dispute Determined by First-tier Tribunal
📌 In brief
The First-tier Tribunal reviewed a dispute over service charges for a flat in London. Each charge was examined to determine if it was valid based on the lease and relevant laws. The decision was made through a remote hearing due to the pandemic.
⚖️ Legal holding
Service charges are payable if they are reasonable and properly demanded according to the lease and statutory requirements.
📖 Technical summary
The tribunal reviewed various disputed service charges and determined their validity based on the lease and applicable law.
📜 Headnote Official document
The First-tier Tribunal (Property Chamber) reviewed a dispute over service charges for a flat in London. The tribunal considered each charge individually, determining their validity based on the lease and statutory requirements. The decision was made during a remote hearing due to the COVID-19 pandemic restrictions.
📚 Full judgment Official document
OUTCOME: Allowed in Part
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FIRST-TIER TRIBUNAL PROPERTY CHAMBER (RESIDENTIAL PROPERTY) Case Reference : LON/00AN/LSC/2020/0060 CVP:REMOTE Property : [ADDRESS], [POSTCODE] Applicants : [redacted] : In person Respondent : [redacted] : [COUNSEL] of [NAME] :
s.27A Landlord and Tenant Act 1985 Tribunal Members :
Judge Jim Shepherd
Andrew Lewicki FRICS
Date of Decision : 19 May 2021
This has been a remote hearing which has been consented to by the parties. The form of remote hearing was coded as CVPREMOTE - use for a hearing that is held entirely on the Ministry of Justice Cloud Video Platform with all participants joining from outside the court. A face to face hearing was not held because it was not possible due to the Covid 19 pandemic restrictions and regulations and because all issues could be determined in a remote hearing. The documents that were referred to are in two bundles, the contents of which we have recorded and which were accessible by all the parties. Therefore, the tribunal had
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before it an electronic/digital trial bundle of documents prepared by the parties, in accordance with previous directions.
1. By an [NAME] dated 3 February 2020 the Applicants, [NAME[NAME] and [NAME] challenged service charges due at their former address at flat 6 Hazlett House, [ADDRESS], London W14 OLE (“The premises”) . They are currently resident at [ADDRESS], London W14 OLS. They assigned their lease of the premises in July 2018. The freeholder of the premises is [COMPANY]. The managing agent is [NAME]. The service charges were challenged for the period 2015 until 2020. The total value of the dispute was originally £7500. At a Case Management Conference on 26th November 2020 at which both parties were present the parameters of the dispute were set as whether service charges are payable for the periods 2015,2016,2017 and 2018 .The matter was heard on 29 March 2021. The applicants were in-person and the respondent was represented by [RESPONDENT] of [NAME]. The relevant lease was dated 19 June 1989.
2. A Scott schedule outlined the dispute between the parties. This ran to 11 pages. The Tribunal intends to deal with each item in turn in short order. Although the items in the schedule were not numbered they are dealt with below in order and numbers are attributed to them.
3. Item 1 was an arrears admin fee of £300 the Applicants said [NAME] had promised to refund the sums. In response [NAME] said in the Scott schedule that the sum had already been removed from the accounts. At the hearing Mr [NAME] was unable to satisfy the tribunal that the £300 sum had been removed from the account. This sum should therefore be deducted from the outstanding sums due.
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4. Item 2 was a block management cost of £620 sought in 2013. This was not within the remit of the [NAME] as defined in the Tribunal's directions and therefore no determination is made in relation to it.
5. Item 3 was [NAME] costs of £450 for 2013. Again this sum was not within the remit of the [NAME] as defined in the Tribunal's directions and there therefore no determination is made in relation to it.
6. Item 4 was [NAME] of £450 for 2014. Again this sum was not within the remit of the [NAME] as defined in the Tribunal's directions and therefore no determination is made in relation to it.
7. Item 5 was a fire inspection report costing £350. In the Scott schedule the Respondents explained that in fact the sum that was due was £142.24 which comprised fire inspection and installing safety signage. Both were carried out by [NAME] cleaning and maintenance. This was a reasonable sum to incur in the Tribunal's opinion. Recent events have shown that fire safety is extremely important in residential properties. The sums are not excessive and are therefore due.
8. Item 6 was the [NAME] for 2015. The Applicants pointed out that these costs should not appear in the service charge and had been incorrectly demanded. The response from the Respondent was that the sums were not demanded as part of the service charge but they are a levy on the shareholders as agreed by them. As defined the sums are not within the remit of the Tribunal's jurisdiction and no determination will be made with regard to them.
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9. Item 7 was plumbing work costing £312.90. This matter was not taken forward by the Applicants and it is in any event the Tribunal's determination that the sums claimed were reasonable.
10. Item 8 was the drain and gutter contract at £480. In fact, as explained by the Respondents in the Scott schedule this was again a budgeted amount of £500 however there was a nil expenditure that year. Accordingly, there is no determination to make as regards that sum.
11. Item 9 was a fire alarm contract for 2016. The sum claimed was £350. The Applicants stated that the [NAME] contract had not been correctly demanded. In the response the Respondent stated that this related to an invoice 0464. It was stated that this was not a qualifying long - term contract and was agreed separately each year and approved by the directors each time. The sum was for fire alarm and emergency light testing. The Tribunal agrees that this was not a qualifying long - term agreement and that the sum charged was in all the circumstances reasonable.
12. Item 10 was a drain and gutter contract of £480. The Applicants stated that [NAME] had not correctly consulted on this amount. In the response the Respondent stated that there was £500 budgeted for this work for the year but no sums were spent. Accordingly, the Tribunal has no determination to make with regard to this sum.
13. Item 11 was project management costs of £1222. In the Scott schedule the Applicants state that the only became aware of this cost when they inspected the accounts in 2016. In the response the Respondent states that the sum was actually from 2010. The Tribunal makes no determination in relation to this sum as it is outside the parameters of the directions as identified above.
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14. Item 12 was in relation to a gas credit of £387.93. The Tribunal preferred the Respondent's evidence in relation to this sum. The Applicant was using the wrong amount for the standing charge in her calculations and this would have affected the figures.
15. Item 13 related to roof terrace works at a cost of £248.48. The Applicant said that these sums were not demanded correctly and there had been no consultation. At the hearing the Applicant conceded that these sums were due.
16. Item 14 was the directors and officer’s insurance of £450. A determination has already been made on this. The sums work should not have been part of the service charge and in any event they fall outside the Tribunal's jurisdiction.
17. Item 15 related to fire alarm works in 2017. The Tribunal considers that the sums were reasonable and reasonably incurred.
18. Item 16 related to the drain and gutter contract. A determination has already been made in relation to this above and the same determination applies. The sums are due and reasonable.
19. Item 17 relates to [NAME] for 2017. A determination has already been made in relation to these sums.
20. Item 18 related to the fire alarm contract for 2018 of £350. The response from the Respondents which is accepted by the Tribunal was that there was actually no sums spent on the fire alarm in this financial year. Accordingly, there is no determination to be made.
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21. Item 19 related to the drain and gutter contract for 2018. In fact, although the sum challenged was £480 this was a budgeted figure and the sums actually incurred were only about £260. These sums are reasonable and due.
22. Item 20 was the pro-rata service charge of £347.63. The Tribunal understands that this is the sum that was due at the date of the assignment of the lease by the Applicants. Accordingly, the sum is due and there is no determination for the tribunal to make.
23. Item 21 was the [NAME] for 2018. This has already been dealt with.
24. Item 22 related to a gas credit of £1500. The Applicants state that they were billed this on the sale of the property. They challenge whether the sums were technically due because they were incurred over 18 months before they were demanded. In response the Respondent stated that the amount for the gas was contained in all of the leaseholder accounts and the contribution had been much discussed so that the Applicants must have anticipated the charge. The Tribunal accepts this analysis and determines that although a demand was not formally made within the period of the 18 months beginning with the date when the relevant costs in question were incurred the tenant was notified in writing that those costs had been incurred and they would be required under the lease to contribute to them by the payment of the service charge. This is the [NAME] of section 20 B of the Landlord and Tenant Act 1985.
25. The Applicants asked the tribunal to exercise its discretion under section 20 C of the Landlord and Tenant Act 1985. The effect of this provision is to prevent the landlord from recovering the cost of defending proceedings via the service charge. In this case the landlord has largely been successful. There is no basis to exercise the discretion under section 20 C.
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Judge Shepherd
19 May 2021
Rights of appeal
By rule 36(2) of the Tribunal Procedure (First-tier Tribunal) (Property Chamber) Rules 2013, the tribunal is required to notify the parties about any right of appeal they may have. If a party wishes to appeal this decision to the Upper Tribunal (Lands Chamber), then a written [NAME] for permission must be made to the First-tier Tribunal at the [NAME] which has been dealing with the case. The [NAME] for permission to appeal must arrive at the [NAME] within 28 days after the tribunal sends written reasons for the decision to the [NAME].
If the [NAME] is not made within the 28 day time limit, such [NAME] must include a request for an extension of time and the reason for not complying with the 28 day time limit; the tribunal will then look at such reason(s) and decide whether to allow the [NAME] for permission to appeal to proceed, despite not being within the time limit. The [NAME] for permission to appeal must identify the decision of the tribunal to which it relates (i.e. give the date, the property and the case number), state the grounds of appeal and state the result the party [NAME] the [NAME] is seeking. If the tribunal refuses to grant permission to appeal, a further [NAME] for permission may be made to the Upper Tribunal (Lands Chamber).
📊 How courts decide similar cases
Among 10 similar decisions in this collection:
- First-tier Tribunal (Property Chamber) First-tier Tribunal Rules on Service Charge Payability
- First-tier Tribunal (Property Chamber) First-tier Tribunal Rules on Residential Property Service Charges
- First-tier Tribunal (Property Chamber) First-tier Tribunal rules on service charges and legal costs
- First-tier Tribunal (Property Chamber) First-tier Tribunal Rules on Service Charge Payability
- First-tier Tribunal (Property Chamber) First-tier Tribunal Rules on Service Charges Payability
- First-tier Tribunal (Property Chamber) First-tier Tribunal Determines Service Charges Reasonable and Payable
A snapshot of this collection — not a prediction of your case's outcome.
⚖️ What tends to weigh in cases like this
✅ Tends to be accepted
- Service charges are considered reasonable according to the lease.
- Service charges are properly demanded as per the lease terms.
- Service charges comply with both the lease and statutory requirements.
❌ Tends to be rejected
- Service charges are deemed unreasonable despite being within the lease terms.
- Service charges are not properly demanded according to the lease.
Patterns observed in similar cases in this collection — every case is unique.
❓ Frequently asked questions
What did this decision decide?
The tribunal reviewed disputed service charges and determined their validity based on the lease and statutory requirements.
Who was involved?
The dispute involved a tenant challenging service charges levied by the landlord's managing agent.
How did the court decide, and why?
The court decided each charge individually, considering the lease and statutory requirements to determine validity.
Which laws or rules were applied?
The Landlord and Tenant Act 1985, specifically section 27A, was applied to determine the validity of the service charges.
What was the argument that mattered most?
The argument that mattered most was whether the service charges were reasonable and properly demanded according to the lease.
Was the decision for or against the person who brought the case?
The decision was partially for the tenant, as some charges were deemed invalid while others were confirmed as valid.
What does this mean for someone in a similar situation?
Someone in a similar situation should review their lease and consult a solicitor to determine the validity of disputed service charges.
What evidence or documents mattered?
Evidence included the lease, service charge invoices, and explanations provided by both parties.
Can a decision like this be appealed?
Yes, a decision like this can be appealed to the Upper Tribunal (Lands Chamber) within 28 days of receiving the written reasons.
Is it worth getting a solicitor for a case like this?
It is recommended to seek advice from a qualified solicitor to understand your rights and options regarding service charges.
