Tenant Wins Repayment of Holding Deposit Under Tenant Fees Act 2019
📌 In brief
In this case, a tenant successfully argued that a landlord must repay a holding deposit under the Tenant Fees Act 2019. The deposit exceeded one week's rent and the tenancy did not proceed. The decision was made by Judge N Rushton KC in the First-tier Tribunal (Property Chamber).
⚖️ Legal holding
A tenant is entitled to the repayment of a holding deposit under the Tenant Fees Act 2019 if it exceeds one week's rent and the tenancy does not proceed.
📖 Technical summary
The tribunal ordered the landlord to repay a holding deposit to the tenant under the Tenant Fees Act 2019.
📜 Headnote Official document
The tribunal ordered the landlord to repay a holding deposit to the tenant under the Tenant Fees Act 2019, as the deposit exceeded one week's rent and the tenancy did not proceed. The decision was made by Judge N Rushton KC in the First-tier Tribunal (Property Chamber).
📚 Full judgment Official document
OUTCOME: Allowed
© CROWN COPYRIGHT
FIRST-TIER TRIBUNAL PROPERTY CHAMBER (RESIDENTIAL PROPERTY) Case reference : LON/00AC/HTC/2022/0013 HMCTS code (paper, video, audio) : P: PAPERREMOTE Property : 120 [ADDRESS] [POSTCODE] Applicant: [redacted] Respondent : [redacted] [NAME] : For recovery of all or part of a prohibited payment or holding deposit: Tenant Fees Act 2019 Tribunal member(s) : Judge N Rushton KC Venue : 10 [ADDRESS] [POSTCODE] Date of decision : 12 December 2022
DECISION
Covid-19 pandemic: description of hearing This has been a remote hearing on the papers which has been consented to or not objected to by the parties. The form of remote hearing was P: PAPERREMOTE. A face-to-face hearing was not held because no-one requested the same and all issues could be determined on paper. The documents to which the tribunal were referred were contained in the [NAME] and attached documents as detailed below (no response having been received from the respondent), the contents of which have been considered by the tribunal.
2 Decision of the tribunal (1) The respondent, Mr [APPELLANT] must by 4pm on 23 December 2022 repay to the applicant Ms [APPELLANT] the sum of £300 which was paid to him by her as a holding deposit on 19 August 2022. The [NAME]
1. The applicant, Ms [APPELLANT] made an [NAME] to the tribunal dated 23 August 2022 for the repayment of a holding deposit of £300 which she paid to the respondent, Mr [RESPONDENT], in respect of an intended tenancy of 120 [ADDRESS] [POSTCODE] (“[NAME]”), said to be a studio flat.
2. Ms [APPELLANT] included with her [NAME] (a) a bank statement for her account showing a payment of £300 to Mr [NAME] on 19 August 2022; (b) a copy of a completed assured shorthold tenancy of [NAME] signed by both parties on 21 August 2022, for one year from that date at a rent of £1,280 per month (“the AST”; (c) an exchange of [NAME] messages between Ms [APPELLANT] and [NAME] between 19 and 21 August 2022; (d) an email from Ms [APPELLANT] to [NAME] dated 21 August 2022 at 17.03 in which she requested the return of the holding deposit, saying that “The tenancy did no go ahead because of personal reasons, I have to leave the UK [urgently]”.
3. Directions were issued by Tribunal Judge Aileen Hamilton-Farey on 11 November 2022. These provided among other things for the respondent, Mr [APPELLANT] to email the tribunal (copied to the applicant) a statement in reply explaining why he should not have to refund the amount claimed, together with copies of any documents relied on by him, by 25 November 2022.
4. No such reply has been received by the tribunal and no explanation for this failure has been received or request for any extension of time. The tribunal file includes a copy of the letter sent to Mr [NAME] on 16 November 2022 enclosing the directions and advising him that the [NAME] would be determined on paper during the week of 12 December 2022. The address and email address both match the contact details for Mr [NAME] provided on the AST.
5. The tribunal is accordingly satisfied on the information before it that [NAME] has been given a reasonable opportunity to respond to the [NAME] but has failed or chosen not to do so. The tribunal has therefore proceeded to determine the [NAME] on the basis of the applicant, Ms [APPELLANT]’s, representations and documents alone.
3 6. As provided in the directions, this was a paper determination, no party having requested an oral hearing, and the tribunal being satisfied that this is an [NAME] which is suitable for determination on paper. The law 7. Section 1(1) of the Tenant Fees Act 2019 (“the 2019 Act”) provides that a landlord must not require a relevant person to make a “prohibited payment” to the landlord in connection with a tenancy of housing in England. By sub-section 1(9), “relevant person” means (among others) a tenant. By sub-section 28(1), “tenant” includes a person who proposes to be a tenant under a tenancy and “landlord” includes a person who proposes to become a landlord.
8. By section 3(1) of the 2019 Act, any payment is a prohibited payment unless it is a “permitted payment” as defined by Schedule 1 to the Act.
9. Paragraph 3 of Schedule 1 provides that, subject to sub-paragraphs (3) to (6) of that paragraph, a payment of a holding deposit is a permitted payment. Sub-paragraph 3(2) defines a holding deposit as follows: “(2) In this Act holding deposit means money which is paid by or on behalf of a tenant to a landlord or letting agent before the grant of a tenancy with the intention that it should be dealt with by the landlord or letting agent in accordance with Schedule 2 (treatment of holding deposit).” 10. Sub-paragraph 3(3) of Schedule 1 also provides that if the amount of the holding deposit exceeds one week’s rent, then the amount of the excess is a prohibited payment. Sub-paragraph 3(4) provides that one week’s rent shall be calculated as the annual rent payable immediately after the grant of the tenancy divided by 52.
11. The provisions for how a holding deposit must be dealt with if it is to qualify as a permitted payment are accordingly as set out in Schedule 2 to the 2019 Act.
12. Paragraph 3(a) of Schedule 2 provides that the person who received a holding deposit must repay it if the landlord and the tenant enter into a tenancy agreement (defined in s.28 of the 2019 Act as including an AST with a private landlord) relating to housing. In those circumstances, by paragraph 4 of Schedule 2, the holding deposit must be repaid within 7 days of the date of the tenancy agreement.
13. Paragraph 6 of Schedule 2 provides an exception to the obligation to repay the holding deposit where the parties have entered into a tenancy agreement if (and only if) the amount of the holding deposit is applied
4 with the consent of the person by whom it was paid towards either the first payment of rent under the AST or the tenancy deposit. Findings of fact 14. It appears from the [NAME] messages that [NAME] was advertised for rent by Mr [APPELLANT] on the “[NAME]” website and Ms [APPELLANT] contacted him in response to that advertisement. By a message dated 19 August 2022 Mr [NAME] requested payment into his bank account of what was described as “the holding deposit of £300”.
15. The copy of Ms [APPELLANT]’s bank statement records a payment of £300 from her to Mr [NAME] on 19 August 2022. The tribunal is accordingly satisfied that that payment was made by her and received by Mr [NAME] and that it was intended to be a holding deposit under Schedule 2 of the 2019 Act.
16. It is also clear from the [NAME] messages that the parties arranged to and did meet at [NAME] at about 11.30am on 19 August 2022, for Ms [APPELLANT] to view [NAME] with a view to letting it. At 11.44 Mr [APPELLANT] sent a copy of the AST to Ms [APPELLANT] by [NAME]. At 11.47 he messaged her saying “Hi [NAME], I’ve just sent you the tenancy agreement. Please pay the remaining balance of £2260. Thanks.” 17. However at 12.58 on the same day Ms [APPELLANT] replied “Hi Mo, I have already recently [received a] message from my family and I have to go to Poland and I don’t know when I am back so I can’t take this flat. I am really sorry. Can you pay my deposit back please?” At 15.59, Mr [NAME] replied that this was unfortunate and the holding deposit was not normally refundable. When Ms [APPELLANT] threatened to “report him” if he did not return the holding deposit, he replied that it was not illegal for him to retain it as “You have already signed the contract.” Subsequently at 16.32 Ms [APPELLANT] asked for half of the deposit back, and at 16.50 Mr [NAME] said that if she provided evidence for what she said, she could have the full amount back. No further correspondence has been provided apart from Ms [APPELLANT]’s email of 17.03 on the same day, demanding repayment of the £300 and asserting that he did not have a legal reason to keep the deposit.
18. The documents provided by Ms [APPELLANT] include the AST signed by both her and Mr [APPELLANT] on 21 August 2022, which is probably what was sent by [NAME] by [NAME] to Ms [APPELLANT] at 11.44 on that day.
19. The tribunal is accordingly satisfied that Ms [APPELLANT] entered into an AST to let [NAME] from Mr [APPELLANT] on 21 August 2022, at which point the first month’s rent of £1,280 apparently became payable (although the tribunal makes no finding about this). There is no reference however in the AST to any obligation to pay any tenancy
5 deposit and so no apparent justification for Mr [NAME] demand for a balance of £2,260 (apparently calculated as £1,280 first month’s rent + £1,280 1 month’s rent as a tenancy deposit, less £300).
20. Since the rent was £1,280 per month, one week’s rent was £1,280 x 12 divided by 52, or £295.38. Therefore the difference between £295.38 and £300 (£4.62) was a prohibited payment under sub-paragraph 3(3) of Schedule 1 to the 2019 Act, being the excess over one week’s rent.
21. The balance of £295.38 was a legitimate holding deposit, under Schedule 2 to the 2019 Act. However, by paragraph 3(a) of Schedule 2, that holding deposit became repayable by [NAME] to Ms [APPELLANT] immediately they entered into the AST on 21 August 2022.
22. Although Mr [NAME] purported to apply the £300 towards the first month’s rent (and his demand for a tenancy deposit), to do this, Ms [APPELLANT] would have had to have consented to it, as required by paragraph 6 of Schedule 2 to the 2019 Act. However, there is no evidence that Ms [APPELLANT] gave any consent to the [NAME] of the holding deposit towards the rent. In particular, there is no statement within the AST that she consented to the use of her holding deposit in this way, nor did she give any consent within the [NAME] messages which the tribunal has seen. Her next reply to being sent the AST was her message saying she wished to withdraw from the tenancy.
23.
Accordingly, the tribunal finds, on the basis of the evidence before it, that Ms [APPELLANT] did not consent to the [NAME] of the holding deposit towards the first month’s rent. Determination 24. Accordingly the tribunal determines that the whole payment of £300 is repayable by [NAME] to Ms [APPELLANT] under the 2019 Act, (a) as to £295.38, under paragraph 3(a) of Schedule 2 to the 2019 Act and (b) as to £4.62, under paragraph 3(3) of Schedule 1 to the Act. In accordance with section 15(11) of the 2019 Act, the tribunal determines that the sum of £300 must be repaid by [NAME] by 4pm on 23 December 2022.
Name: Judge N Rushton KC
Date: 12 December 2022
Rights of appeal
By rule 36(2) of the Tribunal Procedure (First-tier Tribunal) (Property Chamber) Rules 2013, the tribunal is required to notify the parties about any right of appeal they may have.
6 If a party wishes to appeal this decision to the Upper Tribunal (Lands Chamber), then a written [NAME] for permission must be made to the First- tier Tribunal at the regional office which has been dealing with the case. The [NAME] for permission to appeal must arrive at the regional office within 28 days after the tribunal sends written reasons for the decision to the [NAME]. If the [NAME] is not made within the 28 day time limit, such [NAME] must include a request for an extension of time and the reason for not complying with the 28 day time limit; the tribunal will then look at such reason(s) and decide whether to allow the [NAME] for permission to appeal to proceed, despite not being within the time limit. The [NAME] for permission to appeal must identify the decision of the tribunal to which it relates (i.e. give the date, [NAME] and the case number), state the grounds of appeal and state the result the party [NAME] the [NAME] is seeking. If the tribunal refuses to grant permission to appeal, a further [NAME] for permission may be made to the Upper Tribunal (Lands Chamber).
📊 How courts decide similar cases
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A snapshot of this collection — not a prediction of your case's outcome.
⚖️ What tends to weigh in cases like this
✅ Tends to be accepted
- The holding deposit exceeds one week's rent.
- The tenancy does not proceed.
- It is reasonable to dispense with certain statutory consultation requirements.
- A landlord can vary leases to achieve full recovery of service charges without causing prejudice.
- Works are necessary and urgent, allowing bypassing of statutory consultation requirements.
Patterns observed in similar cases in this collection — every case is unique.
❓ Frequently asked questions
What did this decision decide?
The landlord must repay a holding deposit to the tenant under the Tenant Fees Act 2019.
Who was involved?
The tenant and the landlord were involved.
How did the court decide, and why?
The court decided that the holding deposit must be repaid because it exceeded one week's rent and the tenancy did not proceed.
Which laws or rules were applied?
The Tenant Fees Act 2019 was applied, specifically sections 1 and 3, and Schedules 1 and 2.
What was the argument that mattered most?
The argument that mattered most was that the holding deposit exceeded one week's rent and the tenancy did not proceed.
Was the decision for or against the person who brought the case?
The decision was for the tenant.
What does this mean for someone in a similar situation?
Someone in a similar situation may be entitled to the repayment of a holding deposit if it exceeds one week's rent and the tenancy does not proceed.
What evidence or documents mattered?
Evidence included a bank statement showing the payment of the holding deposit, a completed assured shorthold tenancy agreement, and WhatsApp messages between the tenant and landlord.
Can a decision like this be appealed?
Yes, a decision like this can be appealed to the Upper Tribunal (Lands Chamber) within 28 days of receiving written reasons for the decision.
Is it worth getting a solicitor for a case like this?
It is always recommended to seek advice from a qualified solicitor for cases involving the repayment of holding deposits under the Tenant Fees Act 2019.
