Tenant Wins Return of Improperly Collected Holding Deposit
📌 In brief
The First-tier Tribunal ruled that a tenant could recover a holding deposit that was improperly collected by the landlord. This decision is based on the Tenant Fees Act 2019.
⚖️ Legal holding
A tenant is entitled to the return of a holding deposit if it exceeds the permissible amount or is improperly collected.
📖 Technical summary
The Tribunal ruled that a holding deposit was improperly collected and ordered its return.
📜 Headnote Official document
The First-tier Tribunal ruled that a holding deposit paid by a tenant to a landlord was improperly collected and ordered its return under the Tenant Fees Act 2019.
📚 Full judgment Official document
OUTCOME: Allowed
1
Case Reference : CHI/00HD/HTC/2023/0007
Property : [ADDRESS],
[POSTCODE]
Applicant: [redacted]
Respondent: [redacted] : Section 15, Tenant Fees Act 2019
Tribunal Members : Judge Dovar
Mr Paul Smith FRICS
Date and venue of : 30th April 2024, Havant / Remote Hearing
Date of Decision : 8th May 2024
_______________________________________________
DECISION ____________________________________
© CROWN COPYRIGHT
FIRST - TIER TRIBUNAL PROPERTY CHAMBER (RESIDENTIAL PROPERTY)
2 1. This an application under s.15 of the Tenant Fees Act 2019 in respect of a holding deposit paid by Mr [APPELLANT] to Mr [RESPONDENT] in respect of the rental of the Property from December 2019 to December 2022.
2. The Act prohibits certain fees being paid in relation to tenancies. The Act distinguishes between permitted payments and prohibited payments. Section 15 allows a person who has made a prohibited payment to make an application to this Tribunal for an order requiring its return. The same applies in respect of holding deposits which have not been held in accordance with the Act.
3. Holding deposits are generally paid prior to the parties entering into a tenancy and as a form of guarantee that the prospective tenant will enter into a tenancy, so as to give some comfort to the landlord in taking the property off the market whilst formalities are sorted out.
4. Paragraph 3 (2) of Schedule 1 however describes a ‘holding deposit’ as ‘money which is paid by or on behalf of a tenant to a landlord or letting agent before the grant of a tenancy with the intention that it should be dealt with by the landlord or letting agent in accordance with Schedule 2 (treatment of holding deposit).’ 5. Further paragraph 3 (3) limits the amount of a holding deposit to no more than the equivalent of one week’s rent. Any more paid under that heading is a prohibited payment.
3 6. Schedule 2 makes various provisions as to how long a holding deposit can be held. By paragraphs 3 and 4 it must be repaid if the parties enter into a tenancy agreement, within 7 days of the date of that agreement.
7. In this case Mr [APPELLANT] claims he paid a holding deposit to Mr [RESPONDENT] prior to entering into a tenancy of the Property. He relies on a bank statement showing a payment of £350 to ‘[NAME]’ being Mr [RESPONDENT] in December 2019. He also relies on a text exchange prior to that in which Mr [RESPONDENT] states on 2nd December 2019, ‘Morning bud just a quick one flat should be finished later just need to give it a clean. Can you give me a holding deposit pls as I normally take one to secure the flat …’ he later on confirmed that it was £350.
8. Shortly prior to the hearing, Mr [RESPONDENT] emailed the Tribunal regarding the hearing, saying that he had not returned the deposit as the Applicant had left the Property in a poor condition. It was pointed out to him by the Tribunal that that was irrelevant if this was a holding deposit. If he was contending that this was in fact a tenancy deposit then he should provide evidence of the same. Instead of providing any evidence, he responded saying that this was a tenancy deposit being less than half of the monthly rent of £725.
9. Mr [RESPONDENT] did not attend the hearing, although the Tribunal was satisfied, not least from his email correspondence that he was aware of the hearing. Mr [APPELLANT] did attend. He confirmed that the monthly rent was £725, but denied this was a tenancy deposit. He also confirmed that there was no written agreement and that he had checked with all three of
4 the tenancy deposit scheme providers and none had recorded any deposit from him at the Property.
10. The Tribunal is satisfied that this was a holding deposit within the meaning of the 2019 Act. The exchange set out above makes that clear. The sum is also more akin to a holding deposit than a tenancy deposit given that it bears no real relation to the monthly or weekly rent. Further if this was a tenancy deposit then Mr [RESPONDENT] would face more stringent penalties for non-compliance with the provisions of the Housing Act 2004.
11. In the event that Mr [RESPONDENT] never intended to hold the money in accordance with Schedule 2 of the 2019 Act, the whole sum would be a prohibited payment. In the event that he did, then it still exceeded the permissible amount, and so part would have been a holding deposit and part a prohibited payment. In either event, Mr [APPELLANT] is entitled to the return of £350.
12. Accordingly the Tribunal orders that Mr [RESPONDENT] pays Mr [APPELLANT] the sum of £350, to be paid by 5pm on 16th May 2024. Judge Dovar
5 Appeals
A person wishing to appeal this decision to the Upper Tribunal (Lands Chamber) must seek permission to do so by making written application by email to [EMAIL] .
The application must arrive at the Tribunal within 28 days after the Tribunal sends to the person making the application written reasons for the decision.
If the person wishing to appeal does not comply with the 28-day time limit, the person shall include with the application for permission to appeal a request for an extension of time and the reason for not complying with the 28- day time limit; the Tribunal will then decide whether to extend time or not to allow the application for permission to appeal to proceed.
The application for permission to appeal must identify the decision of the Tribunal to which it relates, state the grounds of appeal, and state the result the party making the application is seeking.
📊 How courts decide similar cases
Among 12 similar decisions in this collection:
- First-tier Tribunal (Property Chamber) First-tier Tribunal Orders Landlord to Repay Holding Deposit
- First-tier Tribunal (Property Chamber) First-tier Tribunal Awards Claimant's Costs Under 2002 Act
- First-tier Tribunal (Property Chamber) Tenant Wins Return of Holding Deposit Under Tenant Fees Act 2019
- First-tier Tribunal (Property Chamber) Tenant Entitled to Holding Deposit Return Under Tenant Fees Act
- First-tier Tribunal (Property Chamber) Landlord awarded costs after RTM claim - First-tier Tribunal Judgment
- First-tier Tribunal (Property Chamber) Tenant Wins Holding Deposit Return Due to Technical Issues
- First-tier Tribunal (Property Chamber) Tenant Wins Holding Deposit Return in First-tier Tribunal Case
- First-tier Tribunal (Property Chamber) Tenant Wins Return of Holding Deposit Under Tenant Fees Act 2019
A snapshot of this collection — not a prediction of your case's outcome.
⚖️ What tends to weigh in cases like this
✅ Tends to be accepted
- The holding deposit exceeds the permissible amount.
- The holding deposit was improperly collected.
- The landlord and tenant failed to enter into a tenancy agreement before the deadline.
- The holding deposit exceeds one week's rent and no tenancy agreement was entered into within the deadline.
❌ Tends to be rejected
- The conditions for returning the holding deposit balance were not met.
- Procedural requirements were not fully complied with.
Patterns observed in similar cases in this collection — every case is unique.
❓ Frequently asked questions
What did this decision decide?
The decision ruled that the tenant was entitled to the return of a holding deposit that was improperly collected by the landlord.
Who was involved?
The case involved a tenant and a landlord.
How did the court decide, and why?
The court decided that the holding deposit was improperly collected because it exceeded the permissible amount under the Tenant Fees Act 2019.
Which laws or rules were applied?
The Tenant Fees Act 2019 and the Housing Act 2004 were applied.
What was the argument that mattered most?
The argument that mattered most was that the holding deposit was improperly collected and exceeded the permissible amount.
Was the decision for or against the person who brought the case?
The decision was for the tenant.
What does this mean for someone in a similar situation?
Someone in a similar situation may be able to recover an improperly collected holding deposit.
What evidence or documents mattered?
Evidence such as bank statements and text exchanges were important.
Can a decision like this be appealed?
Yes, a decision like this can be appealed to the Upper Tribunal (Lands Chamber).
Is it worth getting a solicitor for a case like this?
It is always recommended to get advice from a qualified solicitor for a case like this.
