Tribunal Grants Unconditional Dispensation for Urgent Repairs
📌 In brief
In this case, the tribunal allowed the landlord to skip some consultation steps for urgent repairs to the hot water system. The repairs were deemed necessary due to a sudden failure of the hot water system, and the tribunal found no evidence of harm to the a person.
⚖️ Legal holding
Where urgent repairs are necessary and there is no prejudice to a person, a tribunal may grant dispensation from consultation requirements.
📖 What the law says
The Landlord and Tenant Act 1985, Section 20ZA allows a tribunal to grant dispensation from consultation requirements if it deems it reasonable to do so. The consultation requirements refer to obligations placed on landlords to consult tenants regarding certain works or agreements.
Plain-English explanation — does not replace advice from a solicitor.
📖 Technical summary
The tribunal granted unconditional dispensation from compliance with the consultation requirements for urgent repairs.
📜 Headnote Official document
The tribunal granted unconditional dispensation from compliance with the consultation requirements for urgent repairs to the hot water system in a residential property. The decision was based on the urgency of the repairs and the lack of prejudice to leaseholders.
📚 Full judgment Official document
OUTCOME: Allowed
© CROWN COPYRIGHT
FIRST-TIER TRIBUNAL PROPERTY CHAMBER (RESIDENTIAL PROPERTY) Case reference : LON/00AY/LDC/2021/0026P Property : 1-18 [ADDRESS] [POSTCODE] Applicant: [redacted] London Borough of Lambeth Representative : In-house Respondents :
[redacted] [NAME] (Flat 12A) and [NAME] (Flat 14)
Type of application :
Dispensation from compliance with statutory consultation requirements
Tribunal members :
Judge P [NAME] of decision : 29th April 2021
DECISION
Description of hearing
This has been a remote hearing on the papers. The form of remote hearing was P. An oral hearing was not held because the Applicant confirmed that it would be content with a paper determination, the Respondents did not object and the tribunal agrees that it is appropriate to determine the issues on the papers alone. The documents to which we have been referred are in an electronic bundle, the contents of which we have noted. The decision made is described immediately below under the heading “Decision of the tribunal”.
2 Decision of the tribunal
The tribunal dispenses unconditionally with those of the consultation requirements not complied with by the Applicant in respect of the qualifying works which are the subject of this application. The application 1. The Applicant seeks dispensation under section 20ZA of the Landlord and Tenant Act 1985 (“the 1985 Act”) from the consultation requirements imposed on the landlord by section 20 of the 1985 Act in relation to certain qualifying works.
2. The qualifying works which are the subject of this application comprise the replacement of the hot water system including the fitting of a water treatment device. The works have been carried out in full and therefore this is a request for retrospective dispensation.
3. The Property is a purpose-built block of 18 flats, only 3 of which are held on long leases. The Respondents are the 3 long [NAME]. Applicant’s case 4. In July 2020 it was identified that the direct-fired gas water heater had a leaking heat exchanger which required replacement. The Applicant instructed its contractor, [APPELLANT], to assess the problem and to provide a quote. [APPELLANT] is a company with which the Applicant has an existing qualifying long-term agreement on which it has fully consulted.
5. On 20th July 2020 [COMPANY] provided a quote, a copy of which is in the electronic bundle. On receiving the quote, the Applicant realised that it exceeded £250 per flat and therefore required compliance with Schedule 3 of the relevant statutory consultation regulations.
6. On 3rd August 2020 the Applicant served on each of the Respondents a Notice of Intention which was compliant with Schedule 3 of the regulations and which invited observations by no later than 6th September 2020. None of the Respondents made any observations.
7. On 4th August 2020 the hot water system failed, as confirmed by an email from the Applicant’s Heating Engineer to the Homeownership Major Works Coordinator. This resulted in residents being without hot water, and so the Applicant made the decision to instruct [APPELLANT] to commence works immediately even though this meant cutting short the consultation process. [COMPANY] were on site on 5th August 2020 and the works were completed on 11th August 2020.
3 8. On 5th October 2020 the Applicant wrote to each of the Respondents to advise that the works had to be carried out on an emergency basis. Responses from the Respondents 9. There have been no objections from any of the Respondents to the application. The relevant legal provisions 10. Under Section 20(1) of the 1985 Act, in relation to any qualifying works “the relevant contributions of tenants are limited … unless the consultation requirements have been either (a) complied with … or (b) dispensed with … by … the appropriate tribunal”.
11. Under Section 20ZA(1) of the 1985 Act “where an application is made to the appropriate tribunal for a determination to dispense with all or any of the consultation requirements in relation to any qualifying works…, the tribunal may make the determination if satisfied that it is reasonable to dispense with the requirements”. Tribunal’s analysis 12. It is unclear why the Applicant waited nearly two months before informing the Respondents that the works had been carried out without fully complying with the statutory consultation requirements. Nevertheless, there was partial compliance with the regulations in that the Applicant sent out a Notice of Intention to [NAME], and we accept on the basis of the evidence before us that the failure to complete the consultation process was triggered by the system failing, thereby making the works more urgent than they had initially appeared to be.
13. As is clear from the decision of the Supreme Court in [COMPANY] v [NAME] (2013) UKSC 14, the key consideration when considering an application for dispensation is whether the [NAME] have suffered any real prejudice as a result of the failure to comply with the consultation requirements.
14. In this case, there is reasonable evidence to indicate that the works were urgent, in that there was suddenly no hot water supply, and the Applicant’s submissions on this point have not been contradicted by any of the Respondents. The Respondents had not responded to the Notice of Intention, which arguably shows that they were either supportive of the Applicant’s approach or not engaged with the process. In addition, the contractor used was one with whom the Applicant had an existing qualifying long-term agreement on which it had fully consulted. Also, and importantly, whilst the Applicant has not fully
4 complied with the statutory consultation requirements, none of the [NAME] has objected to the application.
15. In addition, none of the Respondents has suggested that there has been any prejudice to [NAME] as a result of the failure to comply with the statutory consultation requirements.
16. The tribunal has a wide discretion as to whether it is reasonable to dispense with the consultation requirements, and on the facts of this case in the light of the points noted above we consider that it is reasonable to dispense with them.
17. As is clear from the decision of the Supreme Court in [NAME] v [NAME], even where minded to grant dispensation it is open to a tribunal to do so subject to conditions, for example where it would be appropriate to impose a condition in order to compensate for any prejudice suffered by [NAME]. However, as noted above, there is no evidence nor any suggestion that the [NAME] have suffered prejudice in this case.
18.
Accordingly, we grant unconditional dispensation from compliance with those of the consultation requirements not complied with by the Applicant.
19. For the avoidance of doubt, this determination is confined to the issue of consultation and does not constitute a decision on the reasonableness of the cost of the works. Costs 20. There have been no cost applications.
Name: Judge P Korn Date: 29th April 2021
RIGHTS OF APPEAL
A. If a party wishes to appeal this decision to the Upper Tribunal (Lands Chamber) a written application for permission must be made to the First-tier Tribunal at the regional office dealing with the case.
B. The application for permission to appeal must arrive at the regional office within 28 days after the Tribunal sends written reasons for the decision to the person making the application.
5 C. If the application is not made within the 28 day time limit, such application must include a request for extension of time and the reason for not complying with the 28 day time limit; the Tribunal will then look at such reason and decide whether to allow the application for permission to appeal to proceed despite not being within the time limit.
D. The application for permission to appeal must identify the decision of the Tribunal to which it relates (i.e. give the date, the property and the case number), state the grounds of appeal, and state the result the party making the application is seeking.
📊 How courts decide similar cases
Among 12 similar decisions in this collection:
- First-tier Tribunal (Property Chamber) Tribunal Grants Unconditional Dispensation for Urgent Works
- First-tier Tribunal (Property Chamber) First-tier Tribunal Grants Emergency Works Dispensation
- First-tier Tribunal (Property Chamber) First-tier Tribunal Grants Emergency Repairs Dispensation Without Full Cons…
- First-tier Tribunal (Property Chamber) Landlord Granted Dispensation From Consultation Requirements Due To Urgent …
- First-tier Tribunal (Property Chamber) Tribunal Grants Dispensation for Urgent Works to Address Damp Issues
- First-tier Tribunal (Property Chamber) Tribunal Grants Dispensation for Urgent Repairs to Waste Pipe
- First-tier Tribunal (Property Chamber) Unconditional Dispensation Granted for Urgent Tenancy Works
- First-tier Tribunal (Property Chamber) Tribunal Grants Dispensation for Urgent Repairs to Prevent Damage
- First-tier Tribunal (Property Chamber) First-tier Tribunal Grants Dispensation for Urgent Fire Safety Works
- First-tier Tribunal (Property Chamber) First-tier Tribunal Grants Dispensation for Urgent Roof Repairs Without Con…
- First-tier Tribunal (Property Chamber) First-tier Tribunal Grants Dispensation for Urgent Flat Roof Repairs
- First-tier Tribunal (Property Chamber) Landlord Granted Dispensation From Consultation Requirements Due To Urgent …
A snapshot of this collection — not a prediction of your case's outcome.
⚖️ What tends to weigh in cases like this
✅ Tends to be accepted
- The works are deemed urgent and necessary to prevent further damage.
- There is no prejudice to leaseholders as a result of the urgent works.
- The landlord offers to substitute with alternative consultation methods.
- The works are essential for ensuring hygiene and preventing damage to the property.
- Leaseholders do not object to the urgent works being carried out without prior consultation.
❌ Tends to be rejected
- (No factors identified that went against the claimant in the provided cases.)
Patterns observed in similar cases in this collection — every case is unique.
❓ Frequently asked questions
What did this decision decide?
The tribunal allowed the landlord to skip some consultation steps for urgent repairs to the hot water system.
Who was involved?
The landlord and three leaseholders were involved.
How did the court decide, and why?
The court decided to grant dispensation because the repairs were urgent and there was no evidence of harm to the leaseholders.
Which laws or rules were applied?
The Landlord and Tenant Act 1985 sections 20 and 20ZA were applied.
What was the argument that mattered most?
The argument that mattered most was that the repairs were urgent and necessary, and there was no evidence of harm to the leaseholders.
Was the decision for or against the person who brought the case?
The decision was for the person who brought the case.
What does this mean for someone in a similar situation?
Someone in a similar situation may also be able to get dispensation from consultation requirements if their repairs are urgent and there is no evidence of harm to the leaseholders.
What evidence or documents mattered?
Evidence of the sudden failure of the hot water system and the lack of objections from the leaseholders mattered.
Can a decision like this be appealed?
Yes, a decision like this can be appealed to the Upper Tribunal (Lands Chamber) within 28 days.
Is it worth getting a solicitor for a case like this?
Yes, it is always recommended to seek advice from a qualified solicitor for cases like this.
