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AllowedFirst-tier Tribunal (Property Chamber)·

First-tier Tribunal Grants Dispensation for Urgent Lift Repairs

Case No.

📌 In brief

The First-tier Tribunal granted permission to a landlord to bypass consultation requirements for urgent lift repairs in a residential property. The decision was made because the works were deemed urgent and the tenants were kept informed throughout the process.

⚖️ Legal holding

A landlord may be dispensed from consultation requirements if the works are urgent and the tenants were kept informed.

Topics

tenancyconsultation requirementsurgent works

Provisions

Landlord and Tenant Act 1985 s.20ZA

📖 What the law says

Landlord and Tenant Act 1985 s.20ZA

This section allows a tribunal to grant dispensation from consultation requirements if it deems it reasonable to do so. It defines 'qualifying works' as works on a building or premises and outlines what 'consultation requirements' entail, including providing details of proposed works to tenants and obtaining their feedback.

Plain-English explanation — does not replace advice from a solicitor.

📖 Technical summary

The Tribunal granted dispensation from consultation requirements for urgent lift repairs.

📜 Headnote Official document

The Tribunal granted dispensation from consultation requirements for urgent lift repairs carried out in a residential property. The decision was based on the urgency of the works and the fact that the tenants were kept informed.

📚 Full judgment Official document

OUTCOME: Allowed

© CROWN COPYRIGHT

FIRST-TIER TRIBUNAL PROPERTY CHAMBER (RESIDENTIAL PROPERTY)

Case Reference

:

CHI/23UE/LDC/2021/0107

Property

:

[NAME], [ADDRESS], [POSTCODE]

Applicant: [redacted]

[RESPONDENT]

:

[COMPANY]

Respondent: [redacted]

:

Type of Application

:

To dispense with the requirement to consult [NAME] about major works: section 20ZA of the Landlord and Tenant Act 1985

Tribunal Member(s)

:

[NAME] of Decision

:

17 February 2022

DECISION

The Tribunal grants dispensation from the consultation requirements of S.20 Landlord and Tenant Act 1985 in respect of lift repairs carried out in September 2020.

In granting dispensation, the Tribunal makes no determination as to whether any service charge costs are reasonable or payable.

The Applicant is to send a copy of this determination to all of the [NAME] liable to contribute to service charges.

2 Background

1. The Applicant landlord seeks dispensation under Section 20ZA of the Landlord and Tenant Act 1985 from the consultation requirements imposed by Section 20 of the Act.

2. The application explains that [NAME] is a large specialised extra-care housing scheme with many elderly residents. It is mixed tenure and includes 86 long leasehold properties where the [NAME] pay a service charge.

3. In September 2020 both lifts serving the four-storey scheme failed and were replaced. There was no formal consultation with the [NAME]. Page 8 of the application form explains why the works were carried out. The cost was met from the sinking fund.

4. The Tribunal made Directions on 17 November 2021 indicating that it considered that the application was suitable to be determined on the papers without a hearing in accordance with Rule 31 of the Tribunal Procedure Rules 2013 unless a party objected.

5. Following an application by the Applicant the dates for compliance contained in its previous Directions were varied on 30 November 2022.

6. The Directions required the Applicant to send them together with a copy of the application to each Respondent included with which was a form for the [NAME] to indicate to the Tribunal whether they agreed with or opposed the application and whether they requested an oral hearing. Those [NAME] who agreed with the application or failed to return the form would be removed as Respondents.

7. The Tribunal also sent its Directions to the chairperson of the Residents’ Association.

8. No objections to the application have been received and the [NAME] are therefore removed as Respondents.

9. No requests for an oral hearing were made and the matter is therefore determined on the papers in accordance with Rule 31 of the Tribunal’s Procedural Rules.

10. Before making this determination, the papers received were examined to determine whether the issues remained capable of determination without an oral hearing and it was decided that they were, given that the application remained unchallenged.

11. The only issue for the Tribunal is whether it is reasonable to dispense with any statutory consultation requirements. This

3 decision does not concern the issue of whether any service charge costs will be reasonable or payable.

The Law

12. The relevant section of the Act reads as follows:

S.20 ZA Consultation requirements: Where an application is made to a Leasehold Valuation Tribunal for a determination to dispense with all or any of the consultation requirements in relation to any qualifying works or qualifying long- term agreement, the Tribunal may make the determination if satisfied that it is reasonable to dispense with the requirements.

13. The matter was examined in some detail by the Supreme Court in the case of [COMPANY] v [NAME]. In summary the Supreme Court noted the following i. The main question for the Tribunal when considering how to exercise its jurisdiction in accordance with section 20ZA is the real prejudice to the tenants flowing from the landlord’s breach of the consultation requirements.

ii. The financial consequence to the landlord of not granting a dispensation is not a relevant factor. The nature of the landlord is not a relevant factor.

iii. Dispensation should not be refused solely because the landlord seriously breached, or departed from, the consultation requirements.

iv. The Tribunal has power to grant a dispensation as it thinks fit, provided that any terms are appropriate.

v. The Tribunal has power to impose a condition that the landlord pays the tenants’ reasonable costs (including [NAME] and/or legal fees) incurred in connection with the landlord’s application under section 20ZA (1).

vi. The legal burden of proof in relation to dispensation applications is on the landlord. The factual burden of identifying some “relevant” prejudice that they would or might have suffered is on the tenants.

vii. The court considered that “relevant” prejudice should be given a narrow definition; it means whether non- compliance with the consultation requirements has led the landlord to incur costs in an unreasonable amount or to incur them in the provision of services, or in the carrying out of works, which fell below a reasonable

4 standard, in other words whether the non-compliance has in that sense caused prejudice to the tenant.

viii. The more serious and/or deliberate the landlord's failure, the more readily a Tribunal would be likely to accept that the tenants had suffered prejudice.

ix. Once the tenants had shown a credible case for prejudice, the Tribunal should look to the landlord to rebut it.

Evidence

14. The Applicant has provided a paginated index bundle and it is upon the contents thereof that this determination is made.

Determination

15. Dispensation from the consultation requirements of S.20 of the Act may be given where the Tribunal is satisfied that it is reasonable to dispense with those requirements. Guidance on how such power may be exercised is provided by the leading case of [NAME] v [NAME] referred to above.

16. In this case I am satisfied that the works were urgent, that seeking competitive quotations was not feasible and that the [NAME] were kept informed of the issues throughout.

17. No objections have been received from the [NAME].

18. In view of the above I am not satisfied that the failure to consult the [NAME] prior to works being carried out has resulted in prejudice being occasioned and as such I am prepared to grant the dispensation sought.

19. The Tribunal therefore grants dispensation from the consultation requirements of S.20 Landlord and Tenant Act 1985 in respect of lift repairs carried out in September 2020.

20. In granting dispensation, the Tribunal makes no determination as to whether any service charge costs are reasonable or payable.

21. The Applicant is to send a copy of this determination to all of the [NAME] liable to contribute to service charges.

D [NAME] [NAME] 17 February 2022

5

RIGHTS OF APPEAL

1. A person wishing to appeal this decision to the Upper Tribunal (Lands Chamber) must seek permission to do so by making written application by email to [EMAIL] to the First-tier Tribunal at the [NAME] office which has been dealing with the case.

2. The application must arrive at the Tribunal within 28 days after the Tribunal sends to the person making the application written reasons for the decision.

3. If the person wishing to appeal does not comply with the 28 day time limit, the person shall include with the application for permission to appeal a request for an extension of time and the reason for not complying with the 28 day time limit; the Tribunal will then decide whether to extend time or not to allow the application for permission to appeal to proceed.

4. The application for permission to appeal must identify the decision of the Tribunal to which it relates, state the grounds of appeal, and state the result the party making the application is seeking.

📊 How courts decide similar cases

Among 12 similar decisions in this collection:

A snapshot of this collection — not a prediction of your case's outcome.

⚖️ What tends to weigh in cases like this

✅ Tends to be accepted

  • The landlord shows that the works are urgent and necessary.
  • The landlord demonstrates that the tenants were kept informed throughout the process.
  • The landlord proves that the works cannot wait for consultation procedures due to their urgency.
  • The landlord establishes that no prejudice is suffered by the tenants as a result of the works.
  • The landlord argues that it is reasonable to dispense from consultation requirements under these circumstances.

❌ Tends to be rejected

  • The landlord fails to provide a credible case for urgency and relevant prejudice to the tenants.

Patterns observed in similar cases in this collection — every case is unique.

❓ Frequently asked questions

What did this decision decide?

The Tribunal granted dispensation from consultation requirements for urgent lift repairs.

Who was involved?

The landlord of a residential property and the leaseholders of the property.

How did the court decide, and why?

The court decided that the landlord could be dispensed from consultation requirements because the works were urgent and the leaseholders were kept informed.

Which laws or rules were applied?

Section 20ZA of the Landlord and Tenant Act 1s used.

What was the argument that mattered most?

The urgency of the lift repairs and the fact that the leaseholders were kept informed.

Was the decision for or against the person who brought the case?

For the landlord.

What does this mean for someone in a similar situation?

If the works are urgent and the tenants are kept informed, a landlord may be dispensed from consultation requirements.

What evidence or documents mattered?

The application explaining the urgency of the works and the fact that the leaseholders were kept informed.

Can a decision like this be appealed?

Yes, but permission must be sought from the Upper Tribunal within 28 days.

Is it worth getting a solicitor for a case like this?

It is recommended to seek advice from a qualified solicitor for such cases.

Official source: First-tier Tribunal (Property Chamber) headnote and full judgment reproduced from the court's public records. View on the official source ↗Summary, holding, technical summary and questions: produced by Artificial Intelligence based on the official headnote and judgment. These are VadeLab’s own material and are not the work of the Court.This decision was issued by the First-tier Tribunal (Property Chamber) and is reproduced from its published records. VadeLab is not affiliated with, and this page is not endorsed by, that court or tribunal.