First-tier Tribunal Grants Dispensation from Consultation Requirements
📌 In brief
The First-tier Tribunal granted permission for a landlord to bypass the usual consultation process with tenants before carrying out major works. This decision allows the replacement of a pump in the sewage system without consulting the tenants first.
⚖️ Legal holding
A landlord may be dispensed from consultation requirements if it is reasonable to do so.
📖 What the law says
The appropriate tribunal can grant a request to waive consultation requirements if it finds it reasonable to do so. Consultation requirements refer to rules set by the Secretary of State regarding providing details of proposed works or agreements to tenants, obtaining estimates, inviting tenant suggestions, considering tenant feedback, and giving reasons for certain actions.
Plain-English explanation — does not replace advice from a solicitor.
📖 Technical summary
The Tribunal granted dispensation from consultation requirements for replacing a pump in a sewage system.
📜 Headnote Official document
The Tribunal granted dispensation from the consultation requirements imposed on landlords by Section 20 of the Landlord and Tenant Act 1985, allowing the replacement of a pump in a sewage system without prior consultation with lessees.
📚 Full judgment Official document
OUTCOME: Allowed
© CROWN COPYRIGHT
FIRST-TIER TRIBUNAL PROPERTY CHAMBER (RESIDENTIAL PROPERTY)
Case Reference
:
CHI/43UM/LDC/2022/0043
Property
:
Ashton and [ADDRESS], [POSTCODE]
Applicant: [redacted]
[COMPANY]
[RESPONDENT]
:
[COMPANY]
Respondent: [redacted]
:
Type of Application
:
To dispense with the requirement to consult [NAME] about major works section 20ZA of the Landlord and Tenant Act 1985
Tribunal Member
:
[NAME] of Decision
:
23 August 2022
DECISION
The Tribunal grants dispensation from the consultation requirements of S.20 Landlord and Tenant Act 1985 in respect of the replacement of a pump to the sewage system.
In granting dispensation, the Tribunal makes no determination as to whether any service charge costs are reasonable or payable.
The Applicant is to send a copy of this determination to all of the [NAME] liable to contribute to service charges.
2 Background
1. The Applicant seeks dispensation under Section 20ZA of the Landlord and Tenant Act 1985 from the consultation requirements imposed on the landlord by Section 20 of the 1985 Act. The application was received on 9 May 2022.
2. The Applicant describes the property as “2 blocks of purpose built flats consisting of 45 and 37 units”.
3.
The Applicant explains that “the pumps are currently only running on one booster set, if it fails both blocks will be without water”.
4.
The works required are detailed as “Remove the existing Hydrovar pump control system and replace with a Triple pump Booster Set fitted with 3 multistage vertical pumps with motor-mounted variable speed. Control panel complete with built in inverters for the three pumps”.
5.
The cost of the work is said to be “over the section 20 limit and this work has been required since 2020” and further “whilst there has been no failing to the block, impacting the water flow to the properties the management company are concerned the pump could fail at any time leaving two blocks without water until this work can be completed”.
6. The Tribunal made Directions on 16 June 2022 setting out a timetable for the disposal of the case but due to a failure by the Applicant to comply with its requirements further Directions were made on 27 July 2022.
7. The Tribunal required the Applicant to send its Directions to the parties together with a form for the Leaseholders to indicate to the Tribunal whether they agreed with or opposed the application and whether they requested an oral hearing. Those Leaseholders who agreed with the application or failed to return the form would be removed as Respondents.
8. [NAME] returned the reply form, both in agreement with the application and in accordance with the above, the [NAME] are therefore removed as Respondents.
9. No requests for an oral hearing were made and the matter is therefore determined on the papers in accordance with Rule 31 of the Tribunal’s Procedural Rules.
10. Before making this determination, the papers received were examined to determine whether the issues remained capable of determination without an oral hearing and it was decided that they were, given that the application remained unchallenged.
3 The Law
11. The relevant section of the Act reads as follows:
S.20 ZA Consultation requirements: Where an application is made to a Leasehold Valuation Tribunal for a determination to dispense with all or any of the consultation requirements in relation to any qualifying works or qualifying long- term agreement, the Tribunal may make the determination if satisfied that it is reasonable to dispense with the requirements.
12. The matter was examined in some detail by the Supreme Court in the case of [COMPANY] v [NAME]. In summary the Supreme Court noted the following; a. The main question for the Tribunal when considering how to exercise its jurisdiction in accordance with section 20ZA is the real prejudice to the tenants flowing from the landlord’s breach of the consultation requirements.
b. The financial consequence to the landlord of not granting a dispensation is not a relevant factor. The nature of the landlord is not a relevant factor.
c. Dispensation should not be refused solely because the landlord seriously breached, or departed from, the consultation requirements. d. The Tribunal has power to grant a dispensation as it thinks fit, provided that any terms are appropriate.
e. The Tribunal has power to impose a condition that the landlord pays the tenants’ reasonable costs (including [NAME] and/or legal fees) incurred in connection with the landlord’s application under section 20ZA (1).
f. The legal burden of proof in relation to dispensation applications is on the landlord. The factual burden of identifying some “relevant” prejudice that they would or might have suffered is on the tenants.
g. The court considered that “relevant” prejudice should be given a narrow definition; it means whether non-compliance with the consultation requirements has led the landlord to incur costs in an unreasonable amount or to incur them in the provision of services, or in the carrying out of works, which fell below a reasonable standard, in other words whether the non-compliance has in that sense caused prejudice to the tenant.
h. The more serious and/or deliberate the landlord's failure, the more readily a Tribunal would be likely to accept that the tenants had suffered prejudice.
4
i. Once the tenants had shown a credible case for prejudice, the Tribunal should look to the landlord to rebut it.
Evidence
13. The Applicant’s case is set out in paragraphs 2 to 5 above.
Determination
14. Dispensation from the consultation requirements of S.20 of the Act may be given where the Tribunal is satisfied that it is reasonable to dispense with those requirements. Guidance on how such power may be exercised is provided by the leading case of [NAME] v [NAME] referred to above.
15. Given that the work to replace the existing Hydrovar pump control system has been required since 2020 the application has clearly not been considered urgent by the Applicant. The issue I must consider however is whether, by not being consulted as required by S.20, the [NAME] have suffered prejudice. No objections have been received and no evidence of prejudice has been provided.
16. The Tribunal therefore grants dispensation from the consultation requirements of S.20 Landlord and Tenant Act 1985 in respect of the replacement of a pump to the sewage system.
17. In granting dispensation, the Tribunal makes no determination as to whether any service charge costs are reasonable or payable.
18. The Applicant is to send a copy of this determination to all of the [NAME] liable to contribute to service charges.
D [NAME] [NAME] 23 August 2022
RIGHTS OF APPEAL
1. A person wishing to appeal this decision to the Upper Tribunal (Lands Chamber) must seek permission to do so by making written application by email to [EMAIL] to the First-tier Tribunal at the [NAME] office which has been dealing with the case.
2. The application must arrive at the Tribunal within 28 days after the Tribunal sends to the person making the application written reasons for the decision.
3. If the person wishing to appeal does not comply with the 28 day time limit, the person shall include with the application for permission to
5 appeal a request for an extension of time and the reason for not complying with the 28 day time limit; the Tribunal will then decide whether to extend time or not to allow the application for permission to appeal to proceed.
4. The application for permission to appeal must identify the decision of the Tribunal to which it relates, state the grounds of appeal, and state the result the party making the application is seeking.
📊 How courts decide similar cases
Among 12 similar decisions in this collection:
- First-tier Tribunal (Property Chamber) First-tier Tribunal Grants Dispensation for Balcony Repairs Without Hearing
- First-tier Tribunal (Property Chamber) First-tier Tribunal Grants Dispensation for Major Works Under Section 20ZA
- First-tier Tribunal (Property Chamber) First-tier Tribunal Grants Dispensation From Consultation Requirements
- First-tier Tribunal (Property Chamber) Landlord Granted Dispensation from Consultation Requirements for Roof Repai…
- First-tier Tribunal (Property Chamber) First-tier Tribunal Grants Dispensation from Consultation Requirements
- First-tier Tribunal (Property Chamber) First-tier Tribunal Grants Dispensation from Consultation Requirements
- First-tier Tribunal (Property Chamber) First-tier Tribunal Grants Dispensation for Urgent Lift Repairs
- First-tier Tribunal (Property Chamber) First-tier Tribunal Grants Dispensation for Emergency Call System Upgrade
- First-tier Tribunal (Property Chamber) First-tier Tribunal Grants Dispensation for Urgent Water Ingress Works
- First-tier Tribunal (Property Chamber) First-tier Tribunal Grants Dispensation from Consultation Requirements
- First-tier Tribunal (Property Chamber) Landlord Granted Permission to Bypass Consultation for Energy Contract
- First-tier Tribunal (Property Chamber) First-tier Tribunal Grants Dispensation from Consultation Requirements
A snapshot of this collection — not a prediction of your case's outcome.
⚖️ What tends to weigh in cases like this
✅ Tends to be accepted
- The Tribunal granted dispensation because no objections were received from the leaseholders.
- The application was unchallenged, allowing the Tribunal to determine the matter without an oral hearing.
- The Tribunal found it reasonable to dispense with consultation requirements as no prejudice was shown by leaseholders.
Patterns observed in similar cases in this collection — every case is unique.
❓ Frequently asked questions
What did this decision decide?
It allowed the landlord to bypass the consultation requirements with tenants before replacing a pump in the sewage system.
Who was involved?
The landlord and the tenants of a property in Woking, Surrey.
How did the court decide, and why?
The court decided to grant dispensation because the work was necessary and there was no evidence of prejudice to the tenants.
Which laws or rules were applied?
Section 20ZA of the Landlord and Tenant Act 1985.
What was the argument that mattered most?
The necessity of the work and the lack of any objection from the tenants.
Was the decision for or against the person who brought the case?
The decision was for the landlord.
What does this mean for someone in a similar situation?
Someone in a similar situation might also be able to bypass consultation requirements if the work is necessary and there is no prejudice to the tenants.
What evidence or documents mattered?
The evidence included the description of the property, the necessity of the work, and the lack of objections from the tenants.
Can a decision like this be appealed?
Yes, a decision like this can be appealed to the Upper Tribunal within 28 days of receiving the written reasons for the decision.
Is it worth getting a solicitor for a case like this?
Yes, it is recommended to get legal advice from a qualified solicitor for cases involving landlord and tenant disputes.
