First-tier Tribunal Grants Dispensation from Consultation Requirements
📌 In brief
The First-tier Tribunal granted permission to a landlord to carry out urgent repairs without consulting the tenants first. The decision was based on the severity of water damage and the need for immediate action.
⚖️ Legal holding
A landlord may be dispensed from consultation requirements if it is reasonable to do so.
📖 What the law says
The First-tier Tribunal can grant an exemption from consultation requirements if it finds it reasonable to do so. Consultation requirements refer to the obligations placed on landlords to consult tenants or recognized tenants' associations before undertaking certain works or entering into long-term agreements.
Plain-English explanation — does not replace advice from a solicitor.
📖 Technical summary
The Tribunal granted dispensation from consultation requirements for urgent works in a property.
📜 Headnote Official document
The First-tier Tribunal granted dispensation from consultation requirements for urgent works in a property, citing the Landlord and Tenant Act 1985. The decision was based on the severity of water ingress and the need for immediate action.
📚 Full judgment Official document
OUTCOME: Allowed
© CROWN COPYRIGHT
FIRST-TIER TRIBUNAL PROPERTY CHAMBER (RESIDENTIAL PROPERTY)
Case Reference
:
CHI/45UF/LDC/2021/0092
Property
:
[ADDRESS] [POSTCODE]
Applicant: [redacted]
:
---
Respondents
:
[redacted] [COUNSEL] ([NAME] 3)
Representative
:
---
Type of Application
:
To dispense with the requirement to consult [NAME] about major works section 20ZA of the Landlord and Tenant Act 1985
Tribunal Member(s)
:
[NAME] of Decision
:
11 November 2021 without a hearing in accordance with rule 6A of the Tribunal Procedure Rules 2013 as amended by The Tribunal Procedure (Coronavirus) Amendment Rules 2020 SI 2020 No 406 L11.
DECISION
The Tribunal grants dispensation from the consultation requirements of S.20 Landlord and Tenant Act 1985 in respect of the works listed in the letter dated 27 August 2021 from [NAME] [NAME] of [NAME].
This dispensation is upon the following conditions; • The work will be supervised by Mr [NAME] and completed to his satisfaction. • The costs incurred by the applicant in making this application shall not be recovered from the [NAME] by way of service charge or any other means.
2 In granting dispensation, the Tribunal makes no determination as to whether any service charge costs are reasonable or payable.
The Applicant is to send a copy of this determination to the [NAME].
Background
1. By an application dated 6 October 2021 the Applicant seeks dispensation under Section 20ZA of the Landlord and Tenant Act 1985 from the consultation requirements imposed on the landlord by Section 20 of the 1985 Act.
2. The Applicant explains that there is severe water ingress to [NAME] 2 causing damage and making it uninhabitable. Details of the work to be undertaken were not provided. It is understood that two quotes have been received and a Notice of Intention issued however these documents have also not been provided.
3. The Tribunal made Directions on 13 October 2021 indicating that the Tribunal considered that the application was suitable to be determined on the papers without a hearing in accordance with rule 6A of the Tribunal Procedure Rules 2013 as amended by The Tribunal Procedure (Coronavirus) Amendment Rules 2020 SI 2020 No 406 L11.
4. The Tribunal required the Applicant to send to the Respondents its Directions together with a copy of the Application and a form to indicate whether they agreed with or objected to the application and if they objected to send their reasons to the Applicant and Tribunal.
5. It was indicated that those [NAME] who agreed to the application or failed to respond would be removed as Respondents.
6. [NAME] responded indicating that they agreed with the application and as indicated above those [NAME] have been removed as respondents. [NAME] objected but has not sent reasons for that objection to the Tribunal. [NAME] has objected and provided her reasons which will be referred to below.
7. Before making this determination, the papers received were examined to determine whether the issues remained capable of determination without an oral hearing and it was decided that they were, given that the parties’ positions were clear and provide sufficient information for the Tribunal to make its determination.
8. The only issue for the Tribunal is whether it is reasonable to dispense with any statutory consultation requirements. This
3 decision does not concern the issue of whether any service charge costs will be reasonable or payable.
The Law
9. The relevant section of the Act reads as follows:
S.20 ZA Consultation requirements:
Where an application is made to a Leasehold Valuation Tribunal for a determination to dispense with all or any of the consultation requirements in relation to any qualifying works or qualifying long- term agreement, the Tribunal may make the determination if satisfied that it is reasonable to dispense with the requirements.
10. The matter was examined in some detail by the Supreme Court in the case of [COMPANY] v [NAME]. In summary the Supreme Court noted the following i. The main question for the Tribunal when considering how to exercise its jurisdiction in accordance with section 20ZA is the real prejudice to the tenants flowing from the landlord’s breach of the consultation requirements.
ii. The financial consequence to the landlord of not granting a dispensation is not a relevant factor. The nature of the landlord is not a relevant factor.
iii. Dispensation should not be refused solely because the landlord seriously breached, or departed from, the consultation requirements.
iv. The Tribunal has power to grant a dispensation as it thinks fit, provided that any terms are appropriate.
v. The Tribunal has power to impose a condition that the landlord pays the tenants’ reasonable costs (including [NAME] and/or legal fees) incurred in connection with the landlord’s application under section 20ZA (1).
vi. The legal burden of proof in relation to dispensation applications is on the landlord. The factual burden of identifying some “relevant” prejudice that they would or might have suffered is on the tenants.
vii. The court considered that “relevant” prejudice should be given a narrow definition; it means whether non- compliance with the consultation requirements has led the landlord to incur costs in an unreasonable amount or to incur them in the provision of services, or in the carrying out of works, which fell below a reasonable
4 standard, in other words whether the non-compliance has in that sense caused prejudice to the tenant.
viii. The more serious and/or deliberate the landlord's failure, the more readily a Tribunal would be likely to accept that the tenants had suffered prejudice.
ix. Once the tenants had shown a credible case for prejudice, the Tribunal should look to the landlord to rebut it.
Evidence
11. The reason for the application is set out in paragraph 2 above. In support the Applicant has provided a copy of the letter dated 27 August 2021 from [NAME] [NAME] of [NAME] in which the cause of the issue is identified as a combination of the doors set below the damp proof course, poor tray detailing and construction and ineffective aco drainage. A summary of the proposed works is then provided. Mr [NAME] says that he has considered an alternative scheme with external tanking which would be less disruptive to the [NAME] owner but rejected it in favour of what he describes as the “most robust solution”
12. In her objection dated 19 October 2021 Ms [NAME] refers to her shock in receiving the tribunal’s documentation and that she shares the occupiers of [NAME] 2’s concerns that the design and construction is not fit for purpose. She is concerned about the disparity of the quotes received and considers it “wholly wrong for the leaseholders to be forced to meet any of the costs of this terrible construction”
13. Ms [NAME] is concerned that the builders/developers who failed to understand the water issues have now got it right and has no confidence in the developers/freeholders design and building skills. She is of the opinion that “an experienced qualified [NAME] is needed” and “I am sure the [NAME] Mr [APPELLANT] could do that”
14. In a response the Applicant refers to the numerous visits to [NAME] 2 to try and rectify the problem and the works carried out on 1 June 2021. The application to the Tribunal for dispensation is due to the [NAME] not agreeing to bypass the section 20 consultation which is being run in parallel.
15. To wait further will only cause more water ingress and as the contractors, [NAME], have not been confirmed as the original contractors who converted the building her objection on those grounds is not understood. Two contractors nominated by Ms [NAME] have been contacted one of whom declined to tender. Any dispute over liability for the cost of the works should be taken up with the freeholder.
5 Determination
16. Dispensation from the consultation requirements of S.20 of the Act may be given where the Tribunal is satisfied that it is reasonable to dispense with those requirements.
17. In her objection Ms [NAME] agrees that the work is urgent and expresses confidence in Mr [APPELLANT] the [NAME] whose report is relied upon by the Applicant. Further objections are made as to the manner of the application to the Tribunal and whether the leaseholders should be required to meet these costs rather than the freeholder.
18. The issue of cost is not a matter for the Tribunal under this application. If any [NAME] wishes to dispute their liability an application under S.27A of the Landlord and Tenant Act 1985 may be made.
19. Until the Tribunal requested a copy of Mr [NAME] report the work for which dispensation was sought had not been indicated. For the purpose of this determination the Tribunal presumes that it is those works listed in the Summary of proposed works.
20. Parliament’s underlying purpose in enacting the consultation requirements was to ensure that [NAME] were able to be given notice of proposed works, to give their views on the proposals which the landlord did not have to accept and to nominate a contractor. I am satisfied that those rights will not be prejudiced by the granting of dispensation by the Tribunal.
21. In granting dispensation the Tribunal may impose conditions which instance it proposes to do.
22. In view of the above the Tribunal grants dispensation from the consultation requirements of S.20 Landlord and Tenant Act 1985 in respect of the works listed in the letter dated 27 August 2021 from [NAME] [NAME] of [NAME].
23. This dispensation is upon the following conditions;
• The work will be supervised by Mr [NAME] and completed to his satisfaction. • The costs incurred by the applicant in making this application shall not be recovered from the [NAME] by way of service charge or any other means.
24. In granting dispensation, the Tribunal makes no determination as to whether any service charge costs are reasonable or payable.
6 25. The Applicant is to send a copy of this determination to the [NAME].
D [NAME] [NAME] 11 November 2021 RIGHTS OF APPEAL
1. A person wishing to appeal this decision to the Upper Tribunal (Lands Chamber) must seek permission to do so by making written application by email to [EMAIL] to the First-tier Tribunal at the [NAME] office which has been dealing with the case.
2. The application must arrive at the Tribunal within 28 days after the Tribunal sends to the person making the application written reasons for the decision.
3. If the person wishing to appeal does not comply with the 28 day time limit, the person shall include with the application for permission to appeal a request for an extension of time and the reason for not complying with the 28 day time limit; the Tribunal will then decide whether to extend time or not to allow the application for permission to appeal to proceed.
4. The application for permission to appeal must identify the decision of the Tribunal to which it relates, state the grounds of appeal, and state the result the party making the application is seeking.
📊 How courts decide similar cases
Among 12 similar decisions in this collection:
- First-tier Tribunal (Property Chamber) First-tier Tribunal Grants Dispensation for Urgent Water Ingress Works
- First-tier Tribunal (Property Chamber) Landlord Granted Dispensation From Consultation Requirements Due to Urgency
- First-tier Tribunal (Property Chamber) First-tier Tribunal Grants Dispensation from Consultation Requirements
- First-tier Tribunal (Property Chamber) First-tier Tribunal Grants Dispensation for Fire Safety Works
- First-tier Tribunal (Property Chamber) First-tier Tribunal Grants Dispensation from Consultation Requirements
- First-tier Tribunal (Property Chamber) First-tier Tribunal Grants Dispensation for Major Works Under Section 20ZA
- First-tier Tribunal (Property Chamber) First-tier Tribunal Grants Dispensation from Consultation Requirements
- First-tier Tribunal (Property Chamber) First-tier Tribunal Grants Dispensation for Urgent Lift Repairs
- First-tier Tribunal (Property Chamber) First-tier Tribunal Grants Dispensation From Consultation Requirements
- First-tier Tribunal (Property Chamber) Tribunal Grants Dispensation From Consultation Requirements for Carpet Repl…
- First-tier Tribunal (Property Chamber) Landlord Granted Dispensation from Consultation Requirements for Long-Term …
- First-tier Tribunal (Property Chamber) First-tier Tribunal Grants Dispensation for Insurance Contract
A snapshot of this collection — not a prediction of your case's outcome.
⚖️ What tends to weigh in cases like this
✅ Tends to be accepted
- The tribunal granted dispensation because there was severe water ingress causing damage and making the property uninhabitable.
- The tribunal found that the tenants' rights would not be prejudiced by granting dispensation.
- The work will be supervised by a named individual and completed to their satisfaction.
- The costs incurred by the applicant for this application cannot be recovered from the tenants.
Patterns observed in similar cases in this collection — every case is unique.
❓ Frequently asked questions
What did this decision decide?
The Tribunal granted dispensation from the consultation requirements for urgent works in a property.
Who was involved?
The landlord and the tenants of the property were involved.
How did the court decide, and why?
The court decided that it was reasonable to dispense with the consultation requirements due to the urgency of the situation.
Which laws or rules were applied?
The Landlord and Tenant Act 1985, specifically section 20ZA, was applied.
What was the argument that mattered most?
The argument that mattered most was the severity of the water ingress and the need for immediate action.
Was the decision for or against the person who brought the case?
The decision was for the person who brought the case.
What does this mean for someone in a similar situation?
Someone in a similar situation may also be granted dispensation if the circumstances are urgent and severe.
What evidence or documents mattered?
The evidence included a report from a surveyor detailing the cause of the water ingress and the proposed works.
Can a decision like this be appealed?
Yes, a decision like this can be appealed to the Upper Tribunal (Lands Chamber).
Is it worth getting a solicitor for a case like this?
Yes, it is always recommended to get advice from a qualified solicitor for a case like this.
