First-tier Tribunal Grants Landlord Dispensation Under Section 20ZA
📌 In brief
The First-tier Tribunal granted a landlord's request to bypass certain consultation requirements when planning to replace a dangerous boundary wall with a safer fence. The decision was based on the landlord's compliance with initial consultation steps and the urgent nature of the work.
⚖️ Legal holding
A landlord may be dispensed from the consultation requirements under Section 20ZA of the Landlord and Tenant Act 1985 if it is reasonable to do so.
📖 What the law says
Under this section, a landlord can apply to a tribunal to waive some or all consultation requirements related to certain works or long-term agreements if the tribunal finds it reasonable to do so.
Plain-English explanation — does not replace advice from a solicitor.
📖 Technical summary
The Tribunal allowed the landlord's a person to dispense with the consultation requirements under Section 20ZA of the Landlord and Tenant Act 1985.
📜 Headnote Official document
The First-tier Tribunal granted a landlord's application to dispense with the consultation requirements under Section 20ZA of the Landlord and Tenant Act 1985. The landlord sought to replace a boundary wall with a fence due to safety concerns. The Tribunal found that the consultation requirements had been met and it was reasonable to dispense with further consultation.
📚 Full judgment Official document
OUTCOME: Allowed
Case Reference
: CAM/22UG/LDC/2019/0041
Property
: [ADDRESS] [POSTCODE]
Applicant
: [redacted] [NAME] : [COMPANY]
Respondents : [redacted]
[NAME] of [NAME] : 20th December 2019
Type of [NAME] : To dispense with the consultation
requirements referred to in Section 20 of the
Landlord and Tenant Act 1985 pursuant to
Section 20ZA
Tribunal
: Judge JR Morris
Date of Directions : 23rd December 2019
Date of Decision : 4th February 2020
_______________________________________________
DECISION ____________________________________
© CROWN COPYRIGHT 2020
Decision
1. The Tribunal finds that the Notice of Intention has been served and that the 30 days have elapsed. The Tribunal finds that estimates/quotations have been obtained with regard to the erection of a fence instead of rebuilding the wall and the [NAME] will have received copies of these. The Tribunal notes that this is in keeping with the only observations made by [NAME].
FIRST - TIER TRIBUNAL PROPERTY CHAMBER (RESIDENTIAL PROPERTY)
2. The Tribunal determines that it is reasonable to dispense with a Notice of the Landlord’s Proposals. However, a letter must be served on each [NAME] within 7 days of receipt of this Decision informing them of the quotation selected and reasons for doing so, if it is not the cheaper of the two, and the estimated service charge contribution of each [NAME] in respect of the works.
Reasons
The [NAME]
3. An [NAME] for dispensation from the section 20 consultation requirements in respect of works to demolish and rebuild a boundary wall bordering the Property which was said to be at risk of collapsing was made on 13th December 2019. No costs estimate was provided in the [NAME] although section 20 Notices were said to have been served. The dangerous parts of the wall have already been taken down in order to alleviate any danger.
4. The Property was described in the [NAME] as being a purpose-built block of 4 flats.
5. Directions were issued on 23rd December 2019 which stated that the [NAME] would be determined on or after 4th February 2020 based on written representations and without an inspection, unless either party made a request for an oral hearing by 13th January 2020. No request was received and the Tribunal wrote to the [NAME] on 14th January informing them that the matter would be considered on the papers alone on or after the 4th February 2020.
6. The Directions required the Applicant to display prominently at the Property and serve on each of the [NAME] a copy of the [NAME] (excluding the names and addresses of [NAME]) and the Directions by 6th January 2020 and certify this had been done by 8th January. The Directions required the [NAME] who opposed the [NAME] to complete and send an attached reply form to the Tribunal and a statement in response to the [NAME], with a copy of the reply form to the Applicant, by 22nd January 2020. No representations were received from the [NAME].
7. The Applicant provided a bundle to the Tribunal and to all four [NAME] on 27th January 2020 as required by the Directions.
8. The Bundle included the following documents:
1) A copy of a Lease for [ADDRESS] dated 12th March 2010 between [COMPANY] (1) and [NAME] (2) for a term of 15o years from 24th March 2008 confirming the [NAME] hold long leases.
2) A copy of a letter to the [NAME] dated 13th December 2019 informing them of the need to replace the wall together with a Notice of Intention to
carry out Major Works which is set out in more detail in the Evidence section of these Reasons.
3) A copy of a covering letter dated 3rd January 2020 enclosing the [NAME] under section 20ZA for dispensation from the section 20 process.
4) A copy of an e mail dated 15th January 2020 from the [NAME] requesting quotations be obtained for replacing the wall with a fence together with the reply from the Applicant dated 17th January 2020. These are set out in more detail in the Evidence section of these Reasons
5) Two quotations received from [COMPANY] and [NAME].
The Law
9. Section 20 of the Landlord and Tenant Act 1985 limits the relevant service charge contribution of tenants unless the prescribed consultation requirements have been complied with or dispensed with under section 20ZA. The requirements are set out in The Service Charges (Consultation Requirements) (England) Regulations 2003. Section 20 applies to qualifying works if the relevant costs incurred in carrying out the works exceed an amount which results in the relevant contribution of any tenant being more than £250.
10. The consultation provisions appropriate to the present case are set out in Schedule 4 Part 2 to the Service Charges (Consultation etc) (England) Regulations 2003 (SI 2003/1987) (the 2003 Regulations). The Procedure of the Regulations are summarised in Annex 2 of this Decision and Reasons.
11. Section 20ZA allows a Landlord to seek dispensation from these requirements, as set out Annex 2 of this Decision and Reasons and this is an [NAME] for such dispensation.
The Evidence
12. The Applicant provided a statement of case explaining why the [NAME] had been made which said that:
The boundary wall to the car park which borders the Property is leaning and unstable. The unstable parts of the wall need to be removed and also the shrubbery behind the wall which has caused the problem. A lean mix is required over the removed shrubbery to stop future shrubs growing and damaging the wall. The wall then needs to be rebuilt. The work is urgent as the wall is a danger to the [NAME] as it is at risk of collapsing.
13. The Applicant provided a copy of an email from the [NAME] dated 15th January 2020 which was an observation resulting from the Notice of
Intention. The email said that the wall adjacent the bin area between the two pillars appeared to be solid and it was presumed that this will not need to be taken down. Regarding the area that is unstable the [NAME] said they would like quotations for fencing as well as for replacing the brickwork. The Applicant replied by e mail on 17th January saying that the wall currently stands on the boundary line, and as such it would have to be taken down and replaced by a fence, for which quotations had been obtained.
14. Two quotations were obtained and provided as follows:
(1) [COMPANY] £3,112.07 (£2,593.39 plus £518.68 VAT) The quotation was to replace the wall with fencing as follows:
1. To remove the brick wall within the car park which has failed and dispose of all material as required 2. To cut back/remove all foliage 3. To prepare the grounds as required 4. To install new fencing and posts to replace the brick wall on a like for like basis as the fencing on the opposite side of the car park. Include all labour, material and equipment
(2) [NAME] £3,985.00 plus VAT Replacement Fence: Break out existing boundary wall and dispose off site. Remove hedge growth and dispose. Provide and erect 1.8m high concrete posts and waney edge fence panels. Length not exceeding 14m. Shed to be emptied and assuming this can be lifted and re-positioned with ease.
15. Prior to the obtaining of quotations, the [NAME] wrote to the [NAME] on 13th December 2019 informing them that following a recent site inspection the car park wall was leaning and unstable. The wall was found to be within the Freehold Title of the Property (copy of HM Land Registry Title EX848994 provided) and therefore formed part of the communal area of the building. [COMPANY] had been instructed to take down the unstable part of the wall as a matter of urgency. [NAME] were asked not to go near the wall and to park vehicles within a safe distance to prevent any injury or damage.
16. In addition, the [NAME] were informed that to rebuild the wall may come over the limit specified under Section 20 of the Landlord and Tenant Act 1985 and therefore be classed as major works. A Notice of Intention was enclosed being the first formal notice in this prescribed procedure. (a copy of the Notice was provided dated 13th December 2019 and inviting observations within the consultation period of 30 days ending on 17th January 2020. Notes describing the full procedure were attached.
Determination
17. In determining whether or not dispensation should be given and the extent of such dispensation the Tribunal took into account the decision in Daejan Investments v Benson [2013] UKSC 14. Lord Justice Gross said that “significant prejudice to the tenants is a consideration of the first importance in exercising the dispensatory discretion under s.20ZA(1)”.
18. In addition, Lord [NAME] said that the main issue and often the only issue is whether the tenants have been prejudiced by the failure to comply: Given that the purpose of the requirements is to ensure that the tenants are protected from (i) paying for inappropriate works or (ii) paying more than would be appropriate, it seems to me that the issue on which the LVT should focus when entertaining an [NAME] by a landlord under section 20ZA(1) must be the extent, if any, to which the tenants were prejudiced in either respect by the failure of the landlord to comply with the requirements. [44]
19. The Tribunal noted that the [NAME] had received: On 13th December 2020 a Notice of Intention, On 3rd January 2020 a copy of the [NAME] under 20ZA and Directions, On 27th January 2020 a copy of the Bundle which included the quotations.
20. The Tribunal has received no representations. Observations have been made by the [NAME] requesting quotations for the erection of a fence instead of rebuilding the wall. The Applicant has indicated that the replacement of the wall by a fence is its chosen option, presumably because it is significantly cheaper and quotations have been obtained accordingly.
21. The Tribunal accepted that the works were urgent to prevent injury to [NAME] or damage to vehicles, the wall being the boundary to the car park.
22. The Tribunal finds that the consultation requirements referred to in Section 20 of the Landlord and Tenant Act 1985 as set out in Schedule 4 Part 2 of the Service Charges (Consultation requirements) (England) Regulations 2003 have been complied with and may be dispensed with to the following extent.
23. The Tribunal finds that the Notice of Intention has been served and that the 30 days have elapsed. The Tribunal finds that estimates/quotations have been obtained with regard to the erection of a fence instead of rebuilding the wall and the [NAME] will have received copies of these. The Tribunal notes that this is in keeping with the only observations made by [NAME].
24. The Tribunal determines that it is reasonable to dispense with a Notice of the Landlord’s Proposals and that the [NAME] will not be prejudiced by so doing.
25. However, it is not clear that the [NAME] know which quotation has been selected and what is to be their estimated service charge contribution to the works.
26. Therefore, for the avoidance of doubt, a letter must be served on each [NAME] within 7 days of receipt of this Decision informing them of the quotation selected and reasons for doing so, if it is not the cheaper of the two, and the estimated service charge contribution of each [NAME] in respect of the works.
27. [NAME] should note that this is not an [NAME] to determine the reasonableness of the works or their cost. If, when the service charge demands in respect of these works are sent out, any [NAME] objects to the cost or the reasonableness of the work or the way it was undertaken, an [NAME] can be made to this Tribunal under section 27A of the Act. A landlord can also seek a determination as to the reasonableness of the cost of the work.
Judge JR Morris
ANNEX 1 - RIGHTS OF APPEAL
1. If a party wishes to appeal this decision to the Upper Tribunal (Lands Chamber) then a written [NAME] for permission must be made to the First-tier Tribunal at the [NAME] which has been dealing with the case.
2. The [NAME] for permission to appeal must arrive at the [NAME] within 28 days after the Tribunal sends written reasons for the decision to the [NAME].
3. If the [NAME] is not made within the 28 day time limit, such [NAME] must include a request for an extension of time and the reason for not complying with the 28 day time limit; the Tribunal will then look at such reason(s) and decide whether to allow the [NAME] for permission to appeal to proceed despite not being within the time limit.
4. The [NAME] for permission to appeal must identify the decision of the Tribunal to which it relates (i.e. give the date, the property and the case number), state the grounds of appeal, and state the result the party [NAME] the [NAME] is seeking.
ANNEX 2 - THE LAW
1. Section 20 of the Landlord and Tenant Act 1985 limits the relevant service charge contribution of tenants unless the prescribed consultation requirements have been complied with or dispensed with under section 20ZA. The requirements are set out in The Service Charges (Consultation Requirements) (England) Regulations 2003. Section 20 applies to qualifying works if the relevant costs incurred in carrying out the works exceed an amount which results in the relevant contribution of any tenant being more than £250.
2. The consultation provisions appropriate to the present case are set out in Schedule 4 Part 2 to the Service Charges (Consultation etc) (England) Regulations 2003 (SI 2003/1987) (the 2003 Regulations). The Procedure of the Regulations and are summarised as being in 4 stages as follows:
A Notice of Intention to carry out qualifying works must be served on all the tenants. The Notice must describe the works and give an opportunity for tenants to view the schedule of works to be carried out and invite observations to be made and the nomination of contractors with a time limit for responding of no less than 30 days. (Referred to in the 2003 Regulations as the “relevant period” and defined in Regulation 2.)
Estimates must be obtained from contractors identified by the landlord (if these have not already been obtained) and any contractors nominated by the Tenants.
A Notice of the Landlord’s Proposals must be served on all tenants to whom an opportunity is given to view the estimates for the works to be carried out. At least two estimates must be set out in the Proposal and an invitation must be made to the tenants to make observations with a time limit of no less than 30 days. (Also referred to as the “relevant period” and defined in Regulation 2.) This is for tenants to check that the works to be carried out are permitted under the Lease, conform to the schedule of works, are appropriately guaranteed, are likely to be best value (not necessarily the cheapest) and so on.
A Notice of Works must be given if the contractor to be employed is not a [NAME] or is not the lowest estimate submitted. The Landlord must within 21 days of entering into the contract give notice in writing to each tenant giving the reasons for awarding the contract and, where the tenants made observations, to summarise those observations and set out the Landlord’s response to them.
3. Section 20ZA allows a Landlord to seek dispensation from these requirements, as follows –
(1) Where an [NAME] is made to a leasehold valuation tribunal for a determination to dispense with all or any of the consultation requirements in relation to any qualifying works or qualifying long term agreement, the tribunal may make the determination if satisfied that it is reasonable to dispense with the requirements.
(2) In section 20 and this section— "qualifying works" means works on a building or any other premises, and "qualifying long term agreement" means (subject to subsection (3)) an agreement entered into, by or on behalf of the landlord or a [NAME], for a term of more than twelve months.
(3) The Secretary of State may by regulations provide that an agreement is not a qualifying long term agreement— if it is an agreement of a description prescribed by the regulations, or in any circumstances so prescribed.
(4) In section 20 and this section "the consultation requirements" means requirements prescribed by regulations made by the Secretary of State.
(5) Regulations under subsection (4) may in particular include provision requiring the landlord— a) to provide details of proposed works or agreements to tenants or the [COMPANY] representing them, b) to obtain estimates for proposed works or agreements, c) to invite tenants or the [COMPANY] to propose the names of persons from whom the landlord should try to obtain other estimates, d) to have regard to observations made by tenants or the [COMPANY] in relation to proposed works or agreements and estimates, and e) to give reasons in prescribed circumstances for carrying out works or entering into agreements.
(6) and (7)… not relevant to this [NAME].
📊 How courts decide similar cases
Among 12 similar decisions in this collection:
- First-tier Tribunal (Property Chamber) Tribunal Grants Landlord Dispensation from Consultation Requirements
- First-tier Tribunal (Property Chamber) First-tier Tribunal Grants Landlord Dispensation From Consultation Requirem…
- First-tier Tribunal (Property Chamber) First-tier Tribunal Grants Dispensation From Consultation Requirements
- First-tier Tribunal (Property Chamber) First-tier Tribunal Grants Dispensation for Major Works Consultation
- First-tier Tribunal (Property Chamber) First-tier Tribunal Grants Dispensation for Fire Safety Works
- First-tier Tribunal (Property Chamber) Tribunal Grants Dispensation for Urgent Repairs Due to Water Damage
- First-tier Tribunal (Property Chamber) First-tier Tribunal Grants Dispensation from Consultation Requirements
- First-tier Tribunal (Property Chamber) Landlord Granted Dispensation for Emergency Call System Upgrade
- First-tier Tribunal (Property Chamber) First-tier Tribunal Grants Dispensation for Urgent Drainage Repairs
- First-tier Tribunal (Property Chamber) Tribunal Grants Dispensation for Urgent Cold Water Pump Replacement
- First-tier Tribunal (Property Chamber) First-tier Tribunal Grants Dispensation for Consultation Requirements
- First-tier Tribunal (Property Chamber) First-tier Tribunal Grants Dispensation from Consultation Requirements
A snapshot of this collection — not a prediction of your case's outcome.
⚖️ What tends to weigh in cases like this
✅ Tends to be accepted
- The tribunal found that the landlord had already served a Notice of Intention and the required 30 days had passed.
- The landlord obtained estimates for replacing the wall with a fence, which was in line with the tenant's observations.
- The works were urgent to prevent injury to residents or damage to vehicles due to the unstable boundary wall.
- The tribunal determined it was reasonable to dispense with a Notice of the Landlord’s Proposals, as the tenants would not be prejudiced.
❌ Tends to be rejected
- The landlord failed to clearly inform the residents which quotation was selected and their estimated service charge contribution.
Patterns observed in similar cases in this collection — every case is unique.
❓ Frequently asked questions
What did this decision decide?
The Tribunal allowed the landlord's application to dispense with the consultation requirements under Section 20ZA of the Landlord and Tenant Act 1985.
Who was involved?
The landlord and the leaseholders of a property in Colchester, Essex.
How did the court decide, and why?
The court decided that it was reasonable to dispense with the consultation requirements because the landlord had already obtained estimates and consulted with the leaseholders.
Which laws or rules were applied?
Section 20ZA of the Landlord and Tenant Act 1985.
What was the argument that mattered most?
The argument that the landlord had already obtained estimates and consulted with the leaseholders was crucial.
Was the decision for or against the person who brought the case?
The decision was for the landlord.
What does this mean for someone in a similar situation?
Someone in a similar situation may be able to bypass certain consultation requirements if they have already obtained estimates and consulted with tenants.
What evidence or documents mattered?
The evidence included estimates for the work and correspondence with the leaseholders.
Can a decision like this be appealed?
Yes, decisions of the First-tier Tribunal can be appealed to the Upper Tribunal.
Is it worth getting a solicitor for a case like this?
It is always recommended to seek advice from a qualified solicitor for cases involving property management and legal disputes.
