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AllowedFirst-tier Tribunal (Property Chamber)·

First-tier Tribunal Grants Urgent Repairs Dispensation

Case No.

📌 In brief

The First-tier Tribunal allowed a landlord to bypass the usual consultation process for urgent repairs at a retirement community. The repairs were necessary because the main entrance doors were malfunctioning, causing safety issues for residents, especially those with mobility issues.

⚖️ Legal holding

Dispensation from consultation requirements may be granted where there are urgent health and safety issues and no prejudice to tenants.

Topics

tenancy disputesurgent repairs

Provisions

Landlord and Tenant Act 1985 s.20ZALandlord and Tenant Act 1985 s.20

📖 What the law says

Landlord and Tenant Act 1985 s.20ZA

This section allows a tribunal to grant dispensation from consultation requirements if it is reasonable to do so. The consultation requirements refer to obligations placed on landlords to consult tenants before undertaking certain works or entering into long-term agreements.

Plain-English explanation — does not replace advice from a solicitor.

📖 Technical summary

The tribunal granted dispensation from consultation requirements due to urgent health and safety concerns, with no objections raised by tenants.

📜 Headnote Official document

The First-tier Tribunal granted dispensation from consultation requirements for urgent health and safety repairs at a retirement community. The Tribunal found that the leaseholders would suffer no relevant prejudice if dispensation was granted.

📚 Full judgment Official document

OUTCOME: Allowed

© CROWN COPYRIGHT

FIRST-TIER TRIBUNAL PROPERTY CHAMBER (RESIDENTIAL PROPERTY)

Case Reference

:

CHI/19UD/LDC/2022/0118/AW

Property

:

[ADDRESS] [POSTCODE]

Applicant: [redacted]

[COMPANY]

:

[COMPANY]

Respondents

:

[redacted]

:

Type of Application

:

To dispense with the requirement to consult lessees about major works section 20ZA of the Landlord and Tenant Act 1985

Tribunal Member(s)

:

Judge Tildesley OBE

Date and Venue of Hearing

:

Determination on Papers

Date of Decision

:

27 February 2023

DECISION

2 The Application

1. The Applicant seeks dispensation under Section 20ZA of the Landlord and Tenant Act 1985 from the consultation requirements imposed on the landlord by Section 20 of the 1985 Act. The application was made on 22 December 2022

2. The property is described as a purpose built block of flats comprising of one and two bedroom apartments, age-restricted community for the over Sixties.

3. The Applicant explained that the motor controlling the main doors to the development had stopped functioning properly. This has resulted in one door permanently shut and the remaining door only intermittently opening/closing. The [NAME], particularly wheelchair users, were struggling to manoeuvre through the remaining door. The Applicant was also conscious that if [COMPANY] were required to transport a homeowner through the doors a standard size stretcher would have difficulty and a bariatric stretcher (wider) would not fit at all through the remaining operational door.

4. The Applicant stated that the works required to remedy the defect were the supply and installation of automated swing doors at the main entrance of the development.

5. The Applicant sought dispensation on the grounds of the urgency of the matter particularly in relation to health and safety. The Applicant said it had been keeping [NAME] informed of the situation.

6. On 17 January the Tribunal directed the Applicant to serve the directions and the application on the Respondents. The Applicant failed to do that and applied for further directions with revised dates. The Tribunal granted the Application and issued revised directions.

7. On 30 January 2023 the Tribunal directed the application to be heard on the papers unless a party objected within seven days. Further the Applicant was required to serve the application and directions on the Respondents. On 6 February 2023 Applicant confirmed that it had provided the Respondents with the application and directions.

8. The Tribunal required the Respondents to return a pro-forma to the Tribunal and to the Applicant by 20 February 2023 indicating whether they agreed or disagreed with the Application. The Tribunal received two completed forms from the [NAME] at Flats 32 and 42 who agreed with the Application.

9. The Tribunal also directed the Applicant to confirm to the Tribunal by 27 February 2023 that no objections have been received from the [NAME]. On 20 February 2023 the Applicant confirmed that it had received no objections.

3

Determination

10. The 1985 Act provides [NAME] with safeguards in respect of the recovery of the landlord’s costs in connection with qualifying works. Section 19 ensures that the landlord can only recover those costs that are reasonably incurred on works that are carried out to a reasonable standard. Section 20 requires the landlord to consult with [NAME] in a prescribed manner about the qualifying works. If the landlord fails to do this, a [NAME]’s contribution is limited to £250, unless the Tribunal dispenses with the requirement to consult.

11. In this case the Tribunal’s decision is confined to the dispensation from the consultation requirements in respect of the works under section 20ZA of the 1985 Act. The Tribunal is not making a determination on whether the costs of those works are reasonable or payable. If a [NAME] wishes to challenge the reasonableness of those costs, then a separate application under section 27A of the Landlord and Tenant Act 1985 would have to be made.

12. Section 20ZA does not elaborate on the circumstances in which it might be reasonable to dispense with the consultation requirements. On the face of the wording, the Tribunal is given a broad discretion on whether to grant or refuse dispensation. The discretion, however, must be exercised in the context of the legal safeguards given to the Applicant under sections 19 and 20 of the 1985 Act. This was the conclusion of the Supreme Court in [COMPANY] v [NAME] and Others [2013] UKSC 14 & 54 which decided that the Tribunal should focus on the issue of prejudice to the tenant in respect of the statutory safeguards.

13. Lord [APPELLANT] in Daejan said at paragraph 44 “Given that the purpose of the Requirements is to ensure that the tenants are protected from (i) paying for inappropriate works or (ii) paying more than would be appropriate, it seems to me that the issue on which the LVT should focus when entertaining an application by a landlord under s 20ZA(1) must be the extent, if any, to which the tenants were prejudiced in either respect by the failure of the landlord to comply with the Requirements”.

14. Thus, the correct approach to an application for dispensation is for the Tribunal to decide whether and if so to what extent the [NAME] would suffer relevant prejudice if unconditional dispensation was granted. The factual burden is on the [NAME] to identify any relevant prejudice which they claim they might have suffered. If the [NAME] show a creditable case for prejudice, the Tribunal should look to the landlord to rebut it, failing which it should, in the absence of good reason to the contrary, require the landlord to reduce the amount claimed as service charges to compensate the [NAME] fully for that prejudice.

4 15. The Tribunal now turns to the facts. The Tribunal is satisfied that the works to the swing doors are urgent to allow access to the property by [NAME] and [COMPANY]. The Tribunal accepts that if the Applicant had to embark on the full statutory consultation process it would add unnecessary delay to the carrying out of the works. The Tribunal takes into account that the [NAME] have been informed about the works and that no [NAME] has objected to the Application.

16. The Tribunal is, therefore, satisfied that the [NAME] would suffer no relevant prejudice if dispensation from consultation was granted.

Decision

17. The Tribunal grants an order dispensing with the consultation requirements in respect of the works to the swing doors.

18. The Tribunal directs the Applicant to supply a copy of the decision to the [NAME] and confirm that it has served the decision on them.

5

RIGHTS OF APPEAL

1. A person wishing to appeal this decision to the Upper Tribunal (Lands Chamber) must seek permission to do so by making written application by email to [EMAIL] to the First-tier Tribunal at the Regional office which has been dealing with the case.

2. The application must arrive at the Tribunal within 28 days after the Tribunal sends to the person making the application written reasons for the decision.

3. If the person wishing to appeal does not comply with the 28 day time limit, the person shall include with the application for permission to appeal a request for an extension of time and the reason for not complying with the 28 day time limit; the Tribunal will then decide whether to extend time or not to allow the application for permission to appeal to proceed.

4. The application for permission to appeal must identify the decision of the Tribunal to which it relates, state the grounds of appeal, and state the result the party making the application is seeking.

📊 How courts decide similar cases

Among 12 similar decisions in this collection:

A snapshot of this collection — not a prediction of your case's outcome.

⚖️ What tends to weigh in cases like this

✅ Tends to be accepted

  • The landlord seeks dispensation due to urgent health and safety reasons.
  • There is no evidence that leaseholders would be prejudiced by the works.
  • The works are deemed urgent and necessary for the property's well-being.
  • Leaseholders would not suffer any relevant prejudice from the works.
  • The landlord applies for retrospective dispensation where leaseholders face no prejudice.

❌ Tends to be rejected

  • (No factors identified that went against the claimant in the provided cases.)

Patterns observed in similar cases in this collection — every case is unique.

❓ Frequently asked questions

What did this decision decide?

The decision allowed the landlord to bypass the usual consultation process for urgent repairs.

Who was involved?

The landlord of a retirement community and the leaseholders of the properties.

How did the court decide, and why?

The court decided to grant dispensation because the repairs were urgent and necessary for health and safety reasons.

Which laws or rules were applied?

The Landlord and Tenant Act 1985, specifically sections 20 and 20ZA.

What was the argument that mattered most?

The argument that the repairs were urgent and necessary for health and safety reasons, and that the leaseholders would not suffer relevant prejudice.

Was the decision for or against the person who brought the case?

The decision was for the person who brought the case.

What does this mean for someone in a similar situation?

Someone in a similar situation may be able to bypass the usual consultation process if the repairs are urgent and necessary for health and safety reasons.

What evidence or documents mattered?

Evidence showing the urgent need for repairs due to malfunctioning doors and potential safety issues.

Can a decision like this be appealed?

Yes, a decision like this can be appealed to the Upper Tribunal (Lands Chamber).

Is it worth getting a solicitor for a case like this?

It is always recommended to get advice from a qualified solicitor for cases like this.

Official source: First-tier Tribunal (Property Chamber) headnote and full judgment reproduced from the court's public records. View on the official source ↗Summary, holding, technical summary and questions: produced by Artificial Intelligence based on the official headnote and judgment. These are VadeLab’s own material and are not the work of the Court.This decision was issued by the First-tier Tribunal (Property Chamber) and is reproduced from its published records. VadeLab is not affiliated with, and this page is not endorsed by, that court or tribunal.