First-tier Tribunal Orders Letting Agent to Return Holding Deposit
📌 In brief
The claimant successfully recovered a £300 holding deposit from a letting agent after the landlord decided not to proceed with renting out the property. The First-tier Tribunal ruled in favour of the claimant under the Tenant Fees Act 2019.
⚖️ Legal holding
A letting agent must repay a holding deposit within seven days of a landlord's decision not to enter into a tenancy agreement, as per the Tenant Fees Act 2019.
📖 Technical summary
A claimant successfully recovered a holding deposit from a letting agent under the Tenant Fees Act 2019.
📜 Headnote Official document
A claimant sought repayment of a holding deposit paid to a letting agent. The First-tier Tribunal (Property Chamber) found that the letting agent must repay the deposit within seven days of the landlord's decision not to enter into a tenancy agreement, as per the Tenant Fees Act 2019.
📚 Full judgment Official document
OUTCOME: Allowed
1
FIRST-TIER TRIBUNAL PROPERTY CHAMBER (RESIDENTIAL PROPERTY) Case reference : BIR/00FN/HTC/2023/0003 Property :
89B [ADDRESS] [POSTCODE] Applicant : [redacted] : None Respondent : [redacted] : None Type of application : Application for recovery of all or part of a prohibited payment or holding deposit from the landlord or letting agent under the Tenant Fees Act 2019 Tribunal member :
Judge C Goodall
Date and place of hearing : Paper determination Date of decision : 24 October 2023
DECISION
© CROWN COPYRIGHT 2023
2 Decision of the Tribunal
1. The Applicant in this case seeks repayment of a holding deposit.
2. Her application to this Tribunal was made on 16 June 2023. In the application, the Applicant said: “We viewed a house on 13/04/2023 and paid a holding deposit. On 26/04/2023 we got told the landlord was giving the house to someone else. We have asked for the holding deposit back multiple times and it has not been returned to us.” 3. In directions for the conduct of the application made by the Tribunal on 24 August 2023, the Respondent was directed to send to the Tribunal and to the Applicant a statement in reply, explaining why they should not have to refund the amount claimed by the Applicant, together with copies of any documents to be relied upon.
4. The Tribunal has not received any response from the Respondent.
5. The Tribunal is satisfied on the balance of probabilities, on the basis of the evidence provided by the Applicant with her application, that: a. a holding deposit of £300 was paid on 13 April 2023 to a business with the trading name [NAME], which is a letting agent; b. in respect of a possible letting of [ADDRESS]; and c. that by at least 26 April 2023, the landlord had decided not to let the house to the Applicant.
6. Pursuant to the Tenants Fees Act 2019, a letting agent is permitted to require a prospective tenant to pay a holding deposit as long as it is dealt with in accordance with Schedule 2 of the Act.
7. Schedule 2 paragraph 3(b) requires that a holding deposit be repaid within 7 days of a decision by the landlord not to enter into a tenancy agreement for the house.
8. The Act is clear that the person responsible for repaying the deposit is the person who received it. There is no evidence before the Tribunal that the deposit has been repaid.
9. The Tribunal therefore orders the Respondent, pursuant to section 15(9) of the Act, to pay the sum of £300.00 to the Applicant within 14 days of the date of this Decision.
10. This order is enforceable by order of the county court as if the amount payable were payable under an order of that court.
3 Appeal
11. Any appeal against this decision must be made to the Upper Tribunal (Lands Chamber). Prior to making such an appeal the party appealing must apply, in writing, to this Tribunal for permission to appeal within 28 days of the date of issue of this decision (or, if applicable, within 28 days of any decision on a review or application to set aside) identifying the decision to which the appeal relates, stating the grounds on which that party intends to rely in the appeal, and stating the result sought by the party making the application.
Judge C Goodall Chair First-tier Tribunal (Property Chamber)
📊 How courts decide similar cases
Among 12 similar decisions in this collection:
- First-tier Tribunal (Property Chamber) Tenant Wins Service Charge Dispute Over Late Notification
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- First-tier Tribunal (Property Chamber) First-tier Tribunal Approves Pitch Fee Increase Based on Inflation
- First-tier Tribunal (Property Chamber) First-tier Tribunal Rules One-off Payment as Prohibited Under Tenant Fees A…
- First-tier Tribunal (Property Chamber) First-tier Tribunal Rejects Invalid Rent Increase Notice
- First-tier Tribunal (Property Chamber) Landlord Granted Urgent Heating Repairs Dispensation
- First-tier Tribunal (Property Chamber) Tribunal Grants Dispensation for Urgent Roof Repairs at Green View Court
- First-tier Tribunal (Property Chamber) Site Owner Granted Annual Pitch Fee Increase Based on RPI
A snapshot of this collection — not a prediction of your case's outcome.
⚖️ What tends to weigh in cases like this
✅ Tends to be accepted
- The applicant paid a holding deposit of £300 to a letting agent on April 13, 2023.
- The landlord decided not to let the house to the applicant by April 26, 2023.
- The letting agent was required to repay the holding deposit within seven days of the landlord's decision.
- The tribunal found no evidence that the holding deposit had been repaid to the applicant.
❌ Tends to be rejected
- The respondent failed to provide a statement explaining why they should not refund the amount claimed.
Patterns observed in similar cases in this collection — every case is unique.
❓ Frequently asked questions
What did this decision decide?
The tribunal ordered the letting agent to return a holding deposit to the claimant.
Who was involved?
A claimant and a letting agent were involved in the case.
How did the court decide, and why?
The court decided that the letting agent must repay the holding deposit as per the Tenant Fees Act 2019.
Which laws or rules were applied?
The Tenant Fees Act 2019 was applied.
What was the argument that mattered most?
The claimant argued that the letting agent must repay the holding deposit within seven days of a landlord's decision not to proceed with the tenancy.
Was the decision for or against the person who brought the case?
The decision was in favour of the claimant.
What does this mean for someone in a similar situation?
Someone in a similar situation can seek repayment of their holding deposit if it has not been returned within seven days of a landlord's decision to proceed with another tenant.
What evidence or documents mattered?
The claimant provided evidence showing the payment and subsequent requests for the return of the holding deposit.
Can a decision like this be appealed?
Yes, an appeal can be made to the Upper Tribunal (Lands Chamber) if permission is granted.
Is it worth getting a solicitor for a case like this?
It is advisable to seek legal advice from a qualified solicitor for such cases.
