First-tier Tribunal Rules on Reasonableness of Service Charges
📌 In brief
The First-tier Tribunal ruled on a dispute over service charges in a residential property. The Tribunal found that the estimated cleaning and management costs were reasonable, upholding the landlord's claim for service charge arrears.
⚖️ Legal holding
A tenant is entitled to challenge the reasonableness of service charges based on the Landlord and Tenant Act 1985.
📖 What the law says
The term 'service charge' refers to an amount paid by a tenant as part of or in addition to rent, which covers services, repairs, maintenance, improvements, insurance, or the landlord's management costs. The 'relevant costs' include the actual or estimated costs incurred by the landlord or a superior landlord related to these services.
When determining the amount of a service charge, only reasonably incurred costs should be considered. Additionally, the quality of services or works provided must be of a reasonable standard. If the service charge is paid before the costs are incurred, the amount must be reasonable, and any necessary adjustments will be made once the costs are known.
Plain-English explanation — does not replace advice from a solicitor.
📖 Technical summary
The Tribunal ruled on the reasonableness of service charges in a residential property dispute.
📜 Headnote Official document
The First-tier Tribunal ruled on the reasonableness of service charges in a residential property dispute, finding that the estimated cleaning and management costs were reasonable under the Landlord and Tenant Act 1985.
📚 Full judgment Official document
OUTCOME: Allowed
© CROWN COPYRIGHT
FIRST-TIER TRIBUNAL PROPERTY CHAMBER (RESIDENTIAL PROPERTY)
IN THE COUNTY COURT at Edmonton, sitting at 10 [ADDRESS] [POSTCODE]
Case Reference : LON/00AP/LSC/2020/0092A Court Claim No.
HMCTS code : : F7QZ11MC
P: PAPERREMOTE Property
Applicant/Claimant : [redacted] [ADDRESS] [POSTCODE]
London Borough of Haringey Representative : N/A Respondent/Defendant : [redacted] : N/A Type of Application : For the determination of the reasonableness of and the liability to pay service charges Tribunal Member : Tribunal Judge I Mohabir
In the County Court
:
Judge Mohabir
Date of Decision : 30 April 2021
DECISION
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Covid-19 pandemic: description of hearing This has been a remote hearing on the papers, which has not objected to by the parties. The form of remote hearing was P: PAPERREMOTE. A face-to- face hearing was not held because no one requested the same and all issues could be determined in a remote hearing on paper. The documents that I was referred to those which have been filed by the Applicant, the contents of which I have noted. The order made is described at the end of these reasons.
Those parts of this decision that relate to County Court matters will take effect from the ‘Hand Down Date’ which will be: (a) If an application is made for permission to appeal within the 28-day time limit set out below – 2 days after the decision on that application is sent to the parties, or; (b) If no application is made for permission to appeal, 30 days from the date that this decision was sent to the parties.
Introduction 1. The Claimant/Applicant (“Applicant”) commenced proceedings in the County Court to recover estimated service charge arrears totalling £1,135.75 for the period 1 April 2018 to 25 November 2019 in respect of [ADDRESS] [POSTCODE] (“the property”) together with statutory interest and costs.
2. The Defendant/Respondent (“the Respondent”) filed a Defence to the claim in which he asserted that the service charges were not payable because the Applicant had failed to clean the stairs in his block of flats. In addition, he asserted that the building is not properly managed by the Applicant because non-residents have access to sell, trade and smoke drugs on the premises. Furthermore, there is anti-social behaviour, non- residents intimidate residents and there is human waste in the common parts, which pose a health and safety risk.
3. By an order dated 12 February 2020 made in the County Court at Edmonton, District Judge Cohen transferred the case to the Tribunal for determination.
3 4. On 25 August 2020, the Tribunal issued Directions in which it was
ordered that This case will be dealt with under the Tribunal’s
Deployment Project whereby the Tribunal judge will also sit as a
District Judge of the County Court so that any matters, such as costs
and interest, which are exclusively within the court’s jurisdiction, may
be dealt with at the same time as the Tribunal determines the payability
and/or reasonableness of the sums claimed.
5. The Tribunal’s determination takes place pursuant to section 27A of the Landlord and Tenant Act 1985 (as amended) (“the Act”).
6. The Respondent is the long leaseholder of the property by a lease granted to the Respondent dated 25 January 1991 for a term of 125 years (“the lease”). The Applicant is the freeholder.
7. As the Tribunal understands it, the Respondent does not challenge his contractual liability to pay the service charges in issue. His challenge is only to the reasonableness of the disputed costs.
8. It is, therefore, not necessary to set out the relevant lease terms that give rise to the Respondent’s contractual liability to pay service charges. It is sufficient to summarise those terms in the following way.
9. By Clause 4(1) & (2) of the lease, the Respondent covenanted to pay
“…without any deduction… (a) a proportionate part of the reasonable
expenses…incurred ...in the repair maintenance renewal…of the
building and the Estate and the provision of services therein and the
other heads of expenditure as the same are set out in the Third
Schedule hereto such further and additional rent (hereinafter called the
“Service Charge”)”.
10. Under the Third Schedule of the lease, the Respondent is obliged to pay a “proportionate part of the expenses incurred….or estimated to be incurred…by the [COMPANY] in…..the carrying out of any maintenance
4 repairs renewals..”. The Tribunal was satisfied that the cleaning and management costs challenged by the Respondent fall within the scope of the Third Schedule.
11. Paragraph (f) in the Fourth Schedule of the lease permits the Applicant to recover the estimated or incurred service charges annually. The service charge year operated under the lease is from 1 April in each year to 31 March in the following year.
12. Paragraph (g) in the Fourth Schedule requires the Respondent to pay the annual service charges by equal quarterly payments on the usual quarter days.
13. The estimated service charge costs claimed by the Applicant are in relation to the years 2018/19 and 2019/20. The relevant demands served on the Respondent are dated 1 April 2018 and 6 April 2019 for the sums of £1,431 and £1,556 respectively. As the Tribunal understands it, the sum of £1,135.75 represents the outstanding balance for the quarterly payments for the period 1 April 2018 to 25 November 2019.
Relevant Law 14. This is set out in Appendix to this decision.
Decision 15. The determination took place on 30 April 2021 and was based solely on the witness statement of Mr [APPELLANT] dated 23 November 2020 filed on behalf of the Applicant, the witness statement of the Respondent dated 6 April 2021 and documentary evidence filed by both parties.
Cleaning & Management Charges 16. The overall estimated cleaning charges for 2018/19 and 2019/20 for the estate and block were £11,716 and £8,978 and £13,701 and £22,739 for which the Respondent’s service charge contribution is £450 and £553 respectively.
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17. It should be noted that the Tribunal is not concerned with the other heads of expenditure contained in the estimated service charge budget for each year because they are not challenged by the Respondent.
18. It should also be noted that the Tribunal determination is limited to the issue of whether the estimated costs at the time the service charge demands were served on the Respondent were reasonable because they were prospective costs. Therefore, the Tribunal did not approach its determination on the basis of the actual non-performance or adequacy of the cleaning and management carried out by the Applicant.
19. Based on the evidence contained in the witness statement of Mr [APPELLANT] for the Applicant, the Tribunal found that it was reasonable for it to make provision in the service charge budgets for cleaning and management costs for the years 2018/19 and 2019/20 and that the estimated amounts are also reasonable.
20. The Respondent had not provided any evidence to show that the estimated amounts for cleaning and management costs were unreasonable. His evidence was about the actual non-performance or adequacy of these services, which is not the correct basis for challenging the prospective costs. It is open to the Respondent to make an application under section 27A of the Act to challenge the reasonableness of the costs incurred by the Applicant based on the actual non- performance or adequacy of these services in both years, but that is not within the scope of this application.
21. Accordingly, the Tribunal concluded that the Respondent was liable for the service charge arrears of £1,135.75 claimed by the Applicant for the years 2018/19 and 2019/20.
6 Interest 22. The Applicant has claimed both contractual interest at a rate of 8%. The rate to be awarded is within the Tribunal’s discretion and it concluded that a rate of 2% was reasonable from 1 April 2018 to date. Therefore, the sum of £65.88 is awarded to the Applicant for statutory interest.
Costs 23. The Applicant has filed a statement of costs in the sum of £830. However, had this case remained in the County Court, it would have been allocated to the [NAME] and the only costs that would be recoverable by the Applicant are the fixed costs permitted under CPR 27.14.
24. By analogy, the Tribunal adopted the same approach in relation to the Applicant’s costs and awarded it the costs of issuing the claim in the sum of £70 and fixed legal costs of £80 on commencement of the claim making a total of £150.
25. The amounts awarded for the service charge arrears, interest and costs are to be paid by the Respondent within 14 days of service of this decision on him.
Tribunal Judge I Mohabir 30 April 2021
7 ANNEX - RIGHTS OF APPEAL
Appealing against the tribunal’s decisions
1. A written application for permission must be made to the First-tier Tribunal at the Regional office which has been dealing with the case.
2. The application for permission to appeal must arrive at the Regional office within 28 days after the date this decision is sent to the parties.
3. If the application is not made within the 28-day time limit, such application must include a request for an extension of time and the reason for not complying with the 28-day time limit; the Tribunal will then look at such reason(s) and decide whether to allow the application for permission to appeal to proceed despite not being within the time limit.
4. The application for permission to appeal must state the grounds of appeal, and state the result the party making the application is seeking.
Appealing against the decisions made by the Judge in his/her capacity as a Judge of the County Court
5. Any application for permission to appeal must arrive at the tribunal offices in writing within 28 days after the date this decision is sent to the parties.
6. The application for permission to appeal must state the grounds of appeal, and state the result the party making the application is seeking.
7. If an application is made for permission to appeal and that application is refused, or if no application for permission to appeal is made but, in either case, a party wants to pursue an appeal, that party must file an Appellant’s Notice at the County Court office (not the tribunal office) within 28 days of the Hand Down date.
Appealing against the decisions of the tribunal and the decisions of the Judge in his/her capacity as a Judge of the County Court
8. In this case, both the above routes should be followed.
8 Appendix of relevant legislation
Landlord and Tenant Act 1985 Section 18 (1) In the following provisions of this Act "service charge" means an amount payable by a tenant of a dwelling as part of or in addition to the rent - (a) which is payable, directly or indirectly, for services, repairs, maintenance, improvements or insurance or the landlord's costs of management, and (b) the whole or part of which varies or may vary according to the relevant costs. (2) The relevant costs are the costs or estimated costs incurred or to be incurred by or on behalf of the landlord, or a [NAME], in connection with the matters for which the service charge is payable. (3) For this purpose - (a) "costs" includes overheads, and (b) costs are relevant costs in relation to a service charge whether they are incurred, or to be incurred, in the period for which the service charge is payable or in an earlier or later period. Section 19 (1) Relevant costs shall be taken into account in determining the amount of a service charge payable for a period - (a) only to the extent that they are reasonably incurred, and (b) where they are incurred on the provisions of services or the carrying out of works, only if the services or works are of a reasonable standard; and the amount payable shall be limited accordingly. (2) Where a service charge is payable before the relevant costs are incurred, no greater amount than is reasonable is so payable, and after the relevant costs have been incurred any necessary adjustment shall be made by repayment, reduction or subsequent charges or otherwise. Section 27A (1) An application may be made to a leasehold valuation tribunal for a determination whether a service charge is payable and, if it is, as to - (a) the person by whom it is payable, (b) the person to whom it is payable, (c) the amount which is payable,
9 (d) the date at or by which it is payable, and (e) the manner in which it is payable. (2) Subsection (1) applies whether or not any payment has been made. (3) An application may also be made to a leasehold valuation tribunal for a determination whether, if costs were incurred for services, repairs, maintenance, improvements, insurance or management of any specified description, a service charge would be payable for the costs and, if it would, as to - (a) the person by whom it would be payable, (b) the person to whom it would be payable, (c) the amount which would be payable, (d) the date at or by which it would be payable, and (e) the manner in which it would be payable. (4) No application under subsection (1) or (3) may be made in respect of a matter which - (a) has been agreed or admitted by the tenant, (b) has been, or is to be, referred to arbitration pursuant to a post-dispute arbitration agreement to which the tenant is a party, (c) has been the subject of determination by a court, or (d) has been the subject of determination by an arbitral tribunal pursuant to a post-dispute arbitration agreement. (5) But the tenant is not to be taken to have agreed or admitted any matter by reason only of having made any payment.
📊 How courts decide similar cases
Among 12 similar decisions in this collection:
- First-tier Tribunal (Property Chamber) Tenant Successfully Challenges Service Charges in Shared Ownership Flat
- First-tier Tribunal (Property Chamber) First-tier Tribunal Rules on Service Charge Reasonableness
- First-tier Tribunal (Property Chamber) Tenant Successfully Challenges Service Charges and Ground Rent Arrears
- First-tier Tribunal (Property Chamber) Tribunal rules on reasonableness of service charges for residential propert…
- First-tier Tribunal (Property Chamber) First-tier Tribunal Rules on Reasonableness of Service Charges
- First-tier Tribunal (Property Chamber) Tenant Successfully Challenges Service Charges in First-tier Tribunal
A snapshot of this collection — not a prediction of your case's outcome.
⚖️ What tends to weigh in cases like this
✅ Tends to be accepted
- The landlord was entitled to make provisions for cleaning and management costs in the service charge budgets.
- The tenant was liable for the service charge arrears claimed by the landlord.
- The landlord was awarded statutory interest at a rate of 2% from April 1, 2018.
- The landlord was awarded fixed costs for issuing the claim and legal costs on commencement.
❌ Tends to be rejected
- The landlord's claim for contractual interest at 8% was not fully accepted.
Patterns observed in similar cases in this collection — every case is unique.
❓ Frequently asked questions
What did this decision decide?
The Tribunal ruled that the estimated cleaning and management costs were reasonable.
Who was involved?
The dispute was between a tenant and a landlord over service charges.
How did the court decide, and why?
The court decided based on the evidence presented and the relevant provisions of the Landlord and Tenant Act 1985.
Which laws or rules were applied?
The Landlord and Tenant Act 1985 sections 18, 19, and 27A were applied.
What was the argument that mattered most?
The argument that mattered most was the reasonableness of the estimated cleaning and management costs.
Was the decision for or against the person who brought the case?
The decision was for the landlord.
What does this mean for someone in a similar situation?
Someone in a similar situation should ensure their arguments align with the relevant legal provisions.
What evidence or documents mattered?
Witness statements and documentary evidence regarding the service charges were crucial.
Can a decision like this be appealed?
Yes, an appeal can be made within 28 days of the decision being sent to the parties.
Is it worth getting a solicitor for a case like this?
It is recommended to seek legal advice from a qualified solicitor for such cases.
