Landlord Allowed to Proceed with Urgent Repairs Without Consulting Tenants
📌 In brief
The First-tier Tribunal allowed the landlord to carry out urgent repairs on a building without consulting the tenants. The repairs were deemed necessary due to health and safety concerns.
⚖️ Legal holding
A landlord may be dispensed from consulting tenants if the works are urgent and there is no relevant prejudice to the tenants.
📖 What the law says
This section allows a tribunal to determine whether to waive consultation requirements with tenants regarding certain works or agreements if the tribunal finds it reasonable to do so. It specifies that 'qualifying works' refer to works on buildings or other premises, and 'qualifying long term agreement' refers to agreements lasting over twelve months. The consultation requirements can include providing details of proposed works, obtaining estimates, inviting tenants to suggest estimators, considering tenant observations, and giving reasons for actions.
Plain-English explanation — does not replace advice from a solicitor.
📖 Technical summary
The Tribunal allowed the landlord to proceed with urgent repairs without consulting the tenants.
📜 Headnote Official document
The Tribunal allowed the landlord to proceed with urgent repairs without consulting the tenants, finding that the works were necessary for health and safety reasons and there was no relevant prejudice to the tenants.
📚 Full judgment Official document
OUTCOME: Allowed
FIRST-TIER TRIBUNAL PROPERTY CHAMBER (RESIDENTIAL PROPERTY) Case Reference : MAN/00DA/LDC/2024/0049
Property : 50/54 [ADDRESS] [POSTCODE]
Applicants : [redacted]
Respondents : [redacted] (2) Tuscola (199) [COMPANY] of Application : Landlord & Tenant Act 1985 – Section 20ZA – Dispensation of Consultation Requirements
Tribunal Members : Judge [NAME] Tribunal Member [NAME], MRICS
Date of Decision : 14th May 2025
DECISION
DECISION
1. The requirement to consult with the respondents in accordance with section 20 of the Landlord and Tenant Act 1985 is dispensed with, pursuant to section 20ZA Landlord and Tenant Act 1985, in respect of the works identified in the email from Mr [NAME], MRICS, of [NAME], [NAME], dated 6th June 2024.
REASONS
Preliminary Matters
1. The applicant in the application notice agreed to the appeal being considered on the papers without an oral hearing. There has been no response to the application from the respondents. Having reviewed the written evidence and noted the applicant’s consent, and the absence of any objection from the respondents, the Tribunal concluded pursuant to Rule 31 of the Tribunal Procedure (First-tier Tribunal) (Property Chamber) Rules 2013 that it is able to decide the matter without a hearing.
2. In accordance with the ‘Practice Direction from the Senior President of Tribunals: Reasons for decisions’, this decision refers only to the main issues and evidence in dispute, and how those issues essential to the Tribunal’s conclusions have been resolved.
Background to the application
3. [RESPONDENT] have applied pursuant to section 20ZA of the Landlord and Tenant Act 1985 (LTA 1985), and by way of an application notice dated 10th July 2024, for dispensation of consultation requirements provided for by section 20 LTA 1985. The application is in respect of consultation (and service charge obligations) relating to two leases concerning 50-54 [ADDRESS] [POSTCODE] (although both leases refer to the relevant property being 50-56 [ADDRESS] [POSTCODE]).
4. The landlord in respect of both leases (and [RESPONDENT] principal for the purposes of the property management) is [COMPANY].
5. The respondents to the application are: firstly, [RESPONDENT] (the first respondent) – the lease submitted in support of the application indicates that the first respondent is the lessee of the first floor, 50-56 [ADDRESS] [POSTCODE]; secondly, Tuscola (199) [RESPONDENT] (the second respondent) – Land Registry documents and the associated lease indicate that the second respondent is the lessee of second, third and fourth floor, 50-56 [ADDRESS] [POSTCODE].
6. The lease submitted in relation to the first respondent details at clauses 7 and 10 service charge obligations in relation to retained and common parts, and service charge obligations in respect of the second respondent are detailed in Part 1 of Schedule 7 to the submitted lease.
7. The applicant seeks dispensation on the following basis – “The property is located in a prominent location between the newly developed Victoria Gate shopping centre. The property is a purpose-built block containing mixed use retail units and residential units on the upper floors which have been sold on a long leaseholder. The building is grade 2 listed and requires immediate works for Health and Safety concerns. The Roof is made up of a mixed mastic asphalt and slate roof system. The roof has various splits and penetrations in the asphalt. The windows are of timber construction and the existing dormer window frames and glazing are in poor condition… The building has undergoing a survey by a [NAME] who has advised an immediate health and safety concern due to the proximity of the slipped tiles and precarious lead flashing detail hanging above the public walkway on [ADDRESS] and [ADDRESS] and has recommended immediate action is taken to prevent any public liability issues arising. We have instructed scaffold to go up on 3 sides of the building ([ADDRESS], [ADDRESS] and [ADDRESS] to deal with all issues raised which includes the slipped tiles. Provisional cost of repair is £116,527 plus VAT”.
Issues
8. The following issues were identified for determination by the Tribunal:
a. Should the Tribunal permit the statutory consultation requirements under section 20 LTA 1985 in relation to works to be dispensed with in accordance with section 20ZA LTA 1985?
9. Given the nature of the works and the date of the application (and other collateral evidence in the bundle) the Tribunal assumes that the works have been undertaken and that the applicant, in effect, seeks retrospective dispensation.
The Law 10. Extracts from sections 20 and 20ZA of the Act are reproduced in Schedule 1, below. Section 20ZA subsection (1) provides that the tribunal may make a determination to dispense with consultation requirements “if satisfied that it is reasonable to dispense with the requirements”.
11. The Tribunal has had regard to the guidance on dispensation given by the Supreme Court in [COMPANY] v [NAME] and Others [2013] UKSC 14 (‘[NAME]), in particular, that in deciding pursuant to section 20ZA whether it is reasonable to dispense with consultation requirements, a Tribunal should consider whether any relevant prejudice would be suffered by the leaseholders.
12. The Tribunal note that whilst the legal burden of proof rests throughout on the landlord, the factual burden of identifying some relevant prejudice that they would or might have suffered rested on the tenants, and that a Tribunal is permitted, subject to evidence, to grant dispensation on terms, including compensating leaseholders for any prejudice suffered by requiring a landlord to reduce the amount claimed as service charge, and including an order for costs.
Evidence
13. The Tribunal was provided with a 122 page bundle containing the application, title documents and copy leases, the reports of [NAME], Regional Facilities Manager, [COMPANY] and [NAME], MRICS, of [NAME], [NAME], and quotations for works from [COMPANY] (dated 27th June 2024) and MCT (dated 20th June 2024).
14. The Tribunal has carefully considered all the available written evidence.
Relevant Evidence and the Tribunal’s Conclusions on the Issues
15. Neither of the Respondents has submitted a response to the application, there is no evidence to indicate that either respondent object to the application, nor is there any evidence before the Tribunal that indicates that either respondent consider themselves to be prejudiced in any way by the absence of a section 20 consultation exercise.
16. The applicant’s evidence from Mr [APPELLANT] and Mr [APPELLANT] indicates that urgent works are (or were at the time of the application) required in relation to the roof due to potentially significant health and safety risks, both to occupants of, or visitors to, to the building (due to leaks and loose slates or leadwork), and the general public in the streets around the building (due to loose tiling and/or leadwork), the specific works identified, and for which dispensation is sought, being in relation to access to the roof, replacement or refixing of loose slates, redressing or replacing leadwork as necessary, and necessary remedial works to top floor windows.
17. The Tribunal is satisfied that the applicant’s proposed repairs are (or were) in accordance with the expert recommendations.
18. The Tribunal is satisfied that the application has been served on the respondents, the service addresses being consistent with the information in the leases or Land Registry documentation.
19. The Tribunal finds that there is no relevant prejudice to either respondent as a consequence of the applicant proceeding with the works without first carrying out the section 20 consultation.
20. The respondents have made no representation as to any condition the Tribunal might impose in granting dispensation, and there is no evidence of any cost
being incurred by the respondents that should appropriately be met by the applicant.
21. In these circumstances, the tribunal considers it reasonable to dispense with consultation requirements unconditionally.
22. Accordingly, the tribunal makes a determination, under section 20ZA of the Act, to dispense with the requirement to consult with the respondents under section 20 in relation to the Works, as detailed in the email from Mr [NAME] dated 6th June 2024.
23. The Tribunal makes no findings, and expresses no view, as to whether any costs associated with the works for which dispensation has been granted are reasonable in amount, whether the works were necessary or of a reasonable standard, or whether the costs intended to be recovered by way of service charge are contractually payable under the tenancy agreements or are within the meaning of ‘relevant costs reasonably incurred’ in sections 19 and 27A of the Act. No such applications are currently before this Tribunal and the Tribunal’s decision does not include or imply any determination of such matters.
[NAME] Tribunal Judge
14th May 2025
Schedule 1
Extracts from legislation
Landlord and Tenant Act 1985 Section 20
(Subsections (1) and (2):)
(1) Where this section applies to any qualifying works or qualifying long term agreement, the relevant contributions of tenants are [COMPANY] in accordance with subsection (6) or (7) (or both) unless the consultation requirements have been either - (a) complied with in relation to the works or agreement, or (b) dispensed with in relation to the works or agreement by (or on appeal from) a tribunal.
(2) In this section 'relevant contribution', in relation to a tenant and any works or agreement, is the amount which he may be required under the terms of his lease to contribute (by the payment of service charges) to relevant costs incurred on carrying out the works under the agreement.
Section 20ZA
(Subsection (1))
(1) Where an application is made to a tribunal for a determination to dispense with all or any of the consultation requirements in relation to any qualifying works or qualifying long term agreement, the tribunal may make the determination if satisfied that it is reasonable to dispense with the requirements.
📊 How courts decide similar cases
Among 12 similar decisions in this collection:
- First-tier Tribunal (Property Chamber) First-tier Tribunal Grants Dispensation for Urgent Roof Repairs
- First-tier Tribunal (Property Chamber) Landlord Allowed to Repair Roof Without Consulting Tenants
- First-tier Tribunal (Property Chamber) Landlord Granted Dispensation from Consulting Tenants About Urgent Works
- First-tier Tribunal (Property Chamber) Landlord Allowed to Skip Consultation for Energy Contracts Until 2028
- First-tier Tribunal (Property Chamber) Tribunal Permits Urgent Repairs Without Prior Consultation
- First-tier Tribunal (Property Chamber) First-tier Tribunal Grants Dispensation for Urgent Balcony Repairs
- First-tier Tribunal (Property Chamber) Landlord Granted Dispensation for Urgent Repairs Without Consulting Tenants
- First-tier Tribunal (Property Chamber) Tenant Wins Repayment of Holding Deposit Excess Under Tenant Fees Act 2019
- First-tier Tribunal (Property Chamber) First-tier Tribunal Grants Dispensation for Urgent Fire Safety Works
- First-tier Tribunal (Property Chamber) Tenant Successfully Challenges Unreasonable Service Charges
- First-tier Tribunal (Property Chamber) First-tier Tribunal Grants Dispensation for Urgent Roof Repairs at Grimshaw…
A snapshot of this collection — not a prediction of your case's outcome.
⚖️ What tends to weigh in cases like this
✅ Tends to be accepted
- The tribunal found that urgent works were needed for the roof due to significant health and safety risks.
- The proposed repairs by the applicant were in line with expert recommendations.
- The respondents did not object to the application or provide evidence of prejudice from the lack of consultation.
- The tribunal was satisfied that the application had been properly served on the respondents.
Patterns observed in similar cases in this collection — every case is unique.
❓ Frequently asked questions
What did this decision decide?
The decision allowed the landlord to proceed with urgent repairs without consulting the tenants.
Who was involved?
The landlord and the tenants were involved.
How did the court decide, and why?
The court decided that the landlord could proceed with the repairs because they were urgent and necessary for health and safety reasons.
Which laws or rules were applied?
The Landlord and Tenant Act 1985, specifically sections 20 and 20ZA, were applied.
What was the argument that mattered most?
The argument that mattered most was that the repairs were urgent and necessary for health and safety reasons.
Was the decision for or against the person who brought the case?
The decision was for the landlord.
What does this mean for someone in a similar situation?
Someone in a similar situation may also be allowed to proceed with urgent repairs without consulting tenants if the repairs are necessary for health and safety reasons.
What evidence or documents mattered?
The expert report indicating the urgency and necessity of the repairs was crucial.
Can a decision like this be appealed?
Yes, a decision like this can be appealed to a higher court.
Is it worth getting a solicitor for a case like this?
It is always advisable to seek legal advice from a qualified solicitor for cases involving property and tenancy issues.
