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AllowedFirst-tier Tribunal (Property Chamber)·

Landlord Granted Dispensation for Urgent Water Tank Replacement Works

Case No.

📌 In brief

The First-tier Tribunal allowed a landlord to bypass consultation requirements for urgent water tank replacement works at a residential property. The decision was made because the works were deemed urgent and necessary to prevent flooding in the tank room.

⚖️ Legal holding

A landlord may be dispensed from consultation requirements if the works are urgent and there is no prejudice to the tenants.

Topics

tenancy disputesurgent repairs

Provisions

Landlord and Tenant Act 1985 s.20ZA

📖 What the law says

Landlord and Tenant Act 1985 s.20ZA

This section allows a tribunal to grant dispensation from consultation requirements if it is reasonable to do so. It defines 'qualifying works' as works on a building or premises and 'qualifying long term agreement' as an agreement lasting over twelve months. The consultation requirements refer to rules set by the Secretary of State, which can include providing details of proposed works to tenants, obtaining estimates, and considering tenants' observations.

Plain-English explanation — does not replace advice from a solicitor.

📖 Technical summary

The Tribunal granted dispensation from consultation requirements for urgent water tank replacement works.

📜 Headnote Official document

The Tribunal granted dispensation from consultation requirements for urgent water tank replacement works at a residential property. The landlord sought dispensation due to the urgency of the works, and no leaseholders objected to the application.

📚 Full judgment Official document

OUTCOME: Allowed

© CROWN COPYRIGHT 2021

FIRST-TIER TRIBUNAL PROPERTY CHAMBER (RESIDENTIAL PROPERTY) Case reference : LON/00BK/LDC/2022/0079

HMCTS code (paper, video, audio)

P: PAPERREMOTE Property : Flats 1-31, [ADDRESS], London, [POSTCODE]

Applicant : [redacted] : [COUNSEL] LLP Respondents : [redacted] IN THE SCHEDULE ATTACHED TO THE [NAME] : [none] Type of [NAME] : [NAME] for dispensation from consultation requirements Section 20ZA Landlord and Tenant Act 1985 Tribunal member : Judge Shaw Venue : 10 [ADDRESS] [POSTCODE] Date of decision : 18th July 2022

DECISION AND REASONS

Decision

(1) The requirements of section 20 of the Landlord and Tenant Act 1985 are hereby dispensed with in respect of works for the replacement of the water tank at the property.

(2) In granting dispensation in respect of the works, the Tribunal makes no determination as to whether any service charge costs are reasonable or payable.

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Reasons

The [NAME]

1. The Applicant seeks a determination pursuant to section 20ZA of the Landlord and Tenant Act 1985 (‘the Act’), for dispensation from the requirements to consult in advance of qualifying works as set out in section 20 of the Act.

Procedural History

2. This has been a remote determination on the papers which has not been objected to by the parties. The form of remote hearing was P:PAPERREMOTE. A face-to-face hearing was not held because all the issues could be determined on the papers provided.

3. The documents that the Tribunal were referred to were provided in a bundle comprised of 53 pages. References to the bundle appear in bold square brackets below, e.g. [1].

4. The Applicant made the [NAME] on 5th April 2022. This is a “retrospective” [NAME], since, by the date of the [NAME] the works had already been completed ( on 25th February 2022). Directions were given on 15 September 2021 [15-19], which included a requirement that the applicant notify [NAME] of the [NAME] and the Directions, by delivering to them copies by email, hand delivery or first-class post. The applicant was also required to display the documents in a prominent place in the communal areas.

5. [NAME] had until 22nd June 2022 to provide any notification to the Tribunal that they opposed the [NAME], and to provide to the Applicant their written reasons.

6. No [NAME] have responded to the Tribunal, and no responses or objections have been notified by the Applicant to the Tribunal.

Brief Facts

7. The property is a 9 storey residential block comprising 31 relevant apartments for the purposes of this [NAME].

8. The Applicant seeks retrospective dispensation from the consultation requirements in respect of works to replace the water tank provision at the property. The old tank is said to have suffered from a series of leakages and was no longer serviceable. The works were completed by [COMPANY] who delegated work to subcontractors identified in the bundle, and the costings for all the separate works are also identified in the bundle.[21-28].

3 9. The works were commissioned on 12th January, commenced on 2nd February and completed on 25th February 2022. [11].

10. The works are said to have been urgent, as there is only one tank serving the whole building and immediate attention was required to avoid repeated flooding in the tank room at the Property. Formal consultation was not possible given the urgency, but all [NAME] received notification by e-mail of the disruption to be caused whilst the works were being carried out. Notices were also affixed within the Property [11].

The Law

11. Section 20ZA of the Act states that the Tribunal may determine that there should be dispensation from the consultation requirements set out in section 20 of the Act in respect of any qualifying works or qualifying long term agreement when ‘it is satisfied it is reasonable to do so’.

12. In [COMPANY] v Benson [2013] UKSC 14, the Supreme Court set out the following factors to be taken into account:

a) The main question for the Tribunal when considering how to exercise its jurisdiction in accordance with section 20ZA (1) is the real prejudice to the tenants flowing from the landlord’s breach of the consultation requirements.

b) The financial consequence to the landlord of not granting a dispensation is not a relevant factor. The nature of the landlord is not a relevant factor.

c) Dispensation should not be refused solely because the landlord seriously breached, or departed from, the consultation requirements.

d) The Tribunal has power to grant a dispensation as it thinks fit, including on terms, provided that any terms are appropriate.

e) The Tribunal has power to impose a condition that the landlord pays the tenants’ reasonable costs (including surveyor and/or legal fees) incurred in connection with the landlord’s [NAME] under section 20ZA (1).

f) The legal burden of proof in relation to dispensation applications is on the landlord. The factual burden of identifying some “relevant” prejudice that they would or might have suffered is on the tenants.

g) The court considered that “relevant” prejudice should be given a narrow definition; it means whether non-compliance with the consultation requirements has led the landlord to incur costs in an unreasonable amount or to incur them in the provision of services, or in the carrying out of works, which fell below a reasonable standard, in other words whether the non-compliance has in that sense caused prejudice to the tenant.

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h) The more serious and/or deliberate the landlord's failure, the more readily a Tribunal would be likely to accept that the tenants had suffered prejudice.

i) Once the tenants had shown a credible case for prejudice, the Tribunal should look to the landlord to rebut it.

Decision

13. There has been no objection or other representation received by any [NAME]. There has therefore been no assertion of relevant prejudice.

14. In light of the facts, the Tribunal considers it reasonable retrospectively to dispense with the section 20 requirements in respect of the works carried out concerning the replacement of the water tank and associated works referred to in the bundle.

15. In so determining, the Tribunal makes no decision on any question of the payability or reasonableness of the quantum of costs to be recharged to [NAME] through the service charge.

Name: Judge Shaw Date: 18th July 2022 Rights of appeal By rule 36(2) of the Tribunal Procedure (First-tier Tribunal) (Property Chamber) Rules 2013, the tribunal is required to notify the parties about any right of appeal they may have. If a party wishes to appeal this decision to the Upper Tribunal (Lands Chamber), then a written [NAME] for permission must be made to the First-tier Tribunal at the [NAME] which has been dealing with the case. The [NAME] for permission to appeal must arrive at the [NAME] within 28 days after the tribunal sends written reasons for the decision to the [NAME]. If the [NAME] is not made within the 28 day time limit, such [NAME] must include a request for an extension of time and the reason for not complying with the 28 day time limit; the tribunal will then look at such reason(s) and decide whether to allow the [NAME] for permission to appeal to proceed, despite not being within the time limit. The [NAME] for permission to appeal must identify the decision of the tribunal to which it relates (i.e. give the date, the property and the case number), state the grounds of appeal and state the result the party [NAME] the [NAME] is seeking.

5 If the tribunal refuses to grant permission to appeal, a further [NAME] for permission may be made to the Upper Tribunal (Lands Chamber).

📊 How courts decide similar cases

Among 12 similar decisions in this collection:

A snapshot of this collection — not a prediction of your case's outcome.

⚖️ What tends to weigh in cases like this

✅ Tends to be accepted

  • The works are considered urgent.
  • There is no prejudice to the tenants.
  • It is reasonable to dispense from consultation requirements, especially in urgent safety concerns.

❌ Tends to be rejected

  • (No factors listed as all cases favored the claimant)

Patterns observed in similar cases in this collection — every case is unique.

❓ Frequently asked questions

What did this decision decide?

It decided to grant dispensation from consultation requirements for urgent water tank replacement works.

Who was involved?

The landlord of a residential property and the leaseholders of the apartments.

How did the court decide, and why?

The court decided to grant dispensation because the works were urgent and there was no prejudice to the leaseholders.

Which laws or rules were applied?

The Landlord and Tenant Act 1985, specifically section 20ZA.

What was the argument that mattered most?

The urgency of the works and the lack of prejudice to the leaseholders.

Was the decision for or against the person who brought the case?

For the landlord.

What does this mean for someone in a similar situation?

If the works are urgent and there is no prejudice to the tenants, a landlord may seek dispensation from consultation requirements.

What evidence or documents mattered?

Evidence showing the urgency of the works and the lack of objections from the leaseholders.

Can a decision like this be appealed?

Yes, a decision like this can be appealed to the Upper Tribunal (Lands Chamber).

Is it worth getting a solicitor for a case like this?

Yes, it is recommended to get legal advice from a qualified solicitor for cases involving dispensation from consultation requirements.

Official source: First-tier Tribunal (Property Chamber) headnote and full judgment reproduced from the court's public records. View on the official source ↗Summary, holding, technical summary and questions: produced by Artificial Intelligence based on the official headnote and judgment. These are VadeLab’s own material and are not the work of the Court.This decision was issued by the First-tier Tribunal (Property Chamber) and is reproduced from its published records. VadeLab is not affiliated with, and this page is not endorsed by, that court or tribunal.