Management Agent Granted Dispensation for Urgent Repairs
📌 In brief
The First-tier Tribunal granted permission to a management agent to bypass consulting a person for urgent repairs. This decision was made because the a person were informed and no one objected.
⚖️ Legal holding
A management agent can obtain dispensation from consultation requirements if a person are adequately informed and there are no objections.
📖 What the law says
This section allows a tribunal to grant dispensation from consultation requirements if it is reasonable to do so. It specifies that 'qualifying works' refer to works on buildings or other premises, and 'qualifying long term agreement' refers to agreements lasting over twelve months. The consultation requirements include providing details of proposed works or agreements to tenants, obtaining estimates, inviting tenants to suggest additional estimators, considering tenant observations, and giving reasons for certain actions.
Plain-English explanation — does not replace advice from a solicitor.
📖 Technical summary
The Tribunal granted dispensation to the management agent for failing to consult a person due to urgent repairs.
📜 Headnote Official document
The Tribunal granted dispensation to the management agent for failing to consult leaseholders due to urgent repairs. The decision was based on the leaseholders being informed and the lack of objections.
📚 Full judgment Official document
OUTCOME: Allowed
© CROWN COPYRIGHT
FIRST-TIER TRIBUNAL PROPERTY CHAMBER (RESIDENTIAL PROPERTY) Case reference : LON/00BF/LDC/2023/0275 Property
Applicant : [redacted] 43-54 [ADDRESS], [POSTCODE]
London Borough of Sutton
Representative :
[NAME] Respondents : [redacted] (2) Mr and Mrs [NAME] (Flat 46) (3) Mr and Mrs [COUNSEL] (Flat 48)
Representative : N/A Type of application : For dispensation under section 20ZA of the Landlord & Tenant Act 1985
Tribunal member :
Tribunal Judge I [NAME] of decision :
23 April 2024
DECISION
2 Introduction 1. The Applicant seeks an order pursuant to s.20ZA of the Landlord and Tenant Act 1985 (“the Act”) for retrospective dispensation with the consultation requirements in respect of the installation of major leaks behind panelling within the block of flats known as 43-54 [ADDRESS], [POSTCODE] (“the property”).
2. The Applicant is the management agent and is responsible for the overall management of the property and the Respondents are the long [NAME]. The freeholder is the London Borough of Sutton.
3. The property is described as being a 3 storey purpose built block containing 12, two and three bedroom flats, 3 of which are held on long residential leases by the Respondents.
4. It appears that during the course of carrying out responsive repairs, a major leak was discovered by the Applicant’s contractor behind panelling in the block. It is alleged that this was causing damage to the building and other residents' property making the need to repair it urgent.
5. Any repairs to the property are carried out pursuant to a qualifying long- term agreement that the freeholder has with a number of relevant contractors.
6. Apparently, the Applicant consulted the [NAME] and the relevant sub- contractors on 15 March 2021 and 15 December 2021 using Schedule 2 of the Service Charge (Consultation Requirements)(England) Regulations 2003 in relation to the qualifying long-term agreement and used a contractor from this panel to undertake the necessary repairs. The [NAME] of Flats 45 and 46 were not consulted on as they both completed on their Right to Buy on 11 April 2022 and they will not be charged due to s.125 limitations. The Applicant wrote to the [NAME] on 21 August 2023 to advise them of the need for the repair work, being the replacement of the copper coil stack and associated works and that it would be applying for dispensation.
7. It is the Applicant’s case that, due to the urgent nature of the works, consultation pursuant to Schedule 3 of the 2003 Regulations could not take place. The works were completed on 11 September 2023 at an estimated block cost of £4,098.68.
8. By an application dated 29 September 2023, the Applicant made this application seeking retrospective dispensation from the requirement to carry out statutory in relation to the repair works carried at the property.
9. On 9 February 2024, the Tribunal issued Directions. The Respondents were directed to respond to the application stating whether they objected to it in any way.
3 10. None of the Respondents have objected to the application.
Relevant Law
11. This is set out in the Appendix annexed hereto.
Decision
12. As directed, the Tribunal’s determination “on the papers” took place on 16 April 2024 and was based solely on the documentary evidence filed by the Applicant. As stated earlier, no objections had been received from any of the Respondents nor had they filed any evidence.
13. The relevant test to the applied in an application such as this has been set out in the Supreme Court decision in [COMPANY] v [NAME] & Ors [2013] UKSC 14 where it was held that the purpose of the consultation requirements imposed by section 20 of the Act was to ensure that tenants were protected from paying for inappropriate works or paying more than was appropriate. In other words, a tenant should suffer no prejudice in this way.
14. The issue before the Tribunal was whether dispensation should be granted in relation to the requirement to carry out statutory consultation with the [NAME] regarding the fire compartmentation works. As stated in the directions order, the Tribunal is not concerned about the actual cost that has been incurred.
15. Arguably, at best, the only evidence presented to the Tribunal and relied on by the Applicant regarding the urgent nature and the scope of the repairs carried out is contained in the estimate provided by the contractor, [COMPANY], dated 4 August 2023. Taken at its highest, that evidence only established the need to replace the copper coil stack. It does not establish that the repairs were urgent and was causing damage to other parts of the building or other residents’ flats as the Applicant submitted. Therefore, it is difficult to see why the Applicant could not have carried out statutory consultation with the Respondents.
16. However, on balance, the Tribunal granted the application for the following main reasons:
(a) at all material times, the Tribunal was satisfied that the Respondents have been kept informed of the need, scope and estimated cost of the proposed works.
(b) the Tribunal was satisfied that the Respondents have been served with the application and the evidence in support and there has been no objection from any of them. The Tribunal attached significant weight to this.
4 (c) potentially, had the repair works been delayed by the Applicant having to carry out statutory consultation, it may have resulted in greater cost to the Respondents.
(d) importantly, the real prejudice to the Respondents would be in the cost of the works and they have the statutory protection of section 19 of the Act, which preserves their right to challenge the actual costs incurred by making a separate service charge application under section 27A of the Act.
17. The Tribunal, therefore, concluded that the Respondents were not being prejudiced by the Applicant’s failure to consult and the application was granted as sought.
18. It should be noted that in granting this part of the application, the Tribunal makes no finding that the scope and estimated cost of the repairs are reasonable.
Name: Tribunal Judge I [NAME]: 23 April 2024 Rights of appeal By rule 36(2) of the Tribunal Procedure (First-tier Tribunal) (Property Chamber) Rules 2013, the tribunal is required to notify the parties about any right of appeal they may have. If a party wishes to appeal this decision to the Upper Tribunal (Lands Chamber), then a written application for permission must be made to the First-tier Tribunal at the regional office which has been dealing with the case. The application for permission to appeal must arrive at the regional office within 28 days after the tribunal sends written reasons for the decision to the person making the application. If the application is not made within the 28-day time limit, such application must include a request for an extension of time and the reason for not complying with the 28-day time limit; the tribunal will then look at such reason(s) and decide whether to allow the application for permission to appeal to proceed, despite not being within the time limit. The application for permission to appeal must identify the decision of the tribunal to which it relates (i.e. give the date, the property and the case number), state the grounds of appeal and state the result the party making the application is seeking. If the tribunal refuses to grant permission to appeal, a further application for permission may be made to the Upper Tribunal (Lands Chamber).
5 Appendix of relevant legislation Landlord and Tenant Act 1985 (as amended) Section 20 (1) Where this section applies to any qualifying works or qualifying long term agreement, the relevant contributions of tenants are limited in accordance with subsection (6) or (7) (or both) unless the consultation requirements have been either— (a) complied with in relation to the works or agreement, or (b) dispensed with in relation to the works or agreement by (or on appeal from) the appropriate tribunal . (2) In this section “relevant contribution”, in relation to a tenant and any works or agreement, is the amount, which he may be required under the terms of his lease to contribute (by the payment of service charges) to relevant costs incurred on carrying out the works or under the agreement. (3) This section applies to qualifying works if relevant costs incurred on carrying out the works exceed an appropriate amount. (4) The Secretary of State may by regulations provide that this section applies to a qualifying long term agreement— (a) if relevant costs incurred under the agreement exceed an appropriate amount, or (b) if relevant costs incurred under the agreement during a period prescribed by the regulations exceed an appropriate amount. (5) An appropriate amount is an amount set by regulations made by the Secretary of State; and the regulations may make provision for either or both of the following to be an appropriate amount— (a) an amount prescribed by, or determined in accordance with, the regulations, and (b) an amount which results in the relevant contribution of any one or more tenants being an amount prescribed by, or determined in accordance with, the regulations. (6) Where an appropriate amount is set by virtue of paragraph (a) of subsection (5), the amount of the relevant costs incurred on carrying out the works or under the agreement which may be taken into account in determining the relevant contributions of tenants is limited to the appropriate amount. (7) Where an appropriate amount is set by virtue of paragraph (b) of that subsection, the amount of the relevant contribution of the tenant, or each of the tenants, whose relevant contribution would otherwise exceed the amount prescribed by, or determined in
6 accordance with, the regulations is limited to the amount so prescribed or determined.
Section 20ZA
(1) Where an application is made to a leasehold valuation tribunal for a determination to dispense with all or any of the consultation requirements in relation to any qualifying works or qualifying long- term agreement, the tribunal may make the determination if satisfied that it is reasonable to dispense with the requirements.
📊 How courts decide similar cases
Among 12 similar decisions in this collection:
- First-tier Tribunal (Property Chamber) Landlord Granted Dispensation for Urgent Repairs to Communal Water Pumps
- First-tier Tribunal (Property Chamber) First-tier Tribunal Grants Freeholder Lift Repairs Without Consultation
- First-tier Tribunal (Property Chamber) First-tier Tribunal Grants Emergency Roof Repairs Dispensation Without Prio…
- First-tier Tribunal (Property Chamber) Right to Manage Company Granted Fire Safety Dispensation Without Prior Cons…
- First-tier Tribunal (Property Chamber) Landlord Granted Dispensation for Roof Works Consultation Without Prejudice
- First-tier Tribunal (Property Chamber) Freeholder Granted Permission for Urgent Remedial Works
- First-tier Tribunal (Property Chamber) Management Company Allowed to Bypass Consultation for Urgent Fire Safety Wo…
- First-tier Tribunal (Property Chamber) Tribunal Allows Urgent Roof Repairs Without Consultation
- First-tier Tribunal (Property Chamber) First-tier Tribunal Grants Dispensation for Urgent Repair Works
- First-tier Tribunal (Property Chamber) Freeholder Granted Dispensation for Emergency Roof Repairs Without Prior Co…
- First-tier Tribunal (Property Chamber) First-tier Tribunal Grants Dispensation for Urgent Ceiling Repairs
- First-tier Tribunal (Property Chamber) Tenant Successfully Reduces Unreasonable Administration Charge
A snapshot of this collection — not a prediction of your case's outcome.
⚖️ What tends to weigh in cases like this
✅ Tends to be accepted
- The works are deemed urgent and necessary.
- There are no objections raised by leaseholders.
- Leaseholders are adequately informed about the situation.
- The lack of consultation does not cause any prejudice to leaseholders.
❌ Tends to be rejected
- (No factors listed as all cases favored the claimant)
Patterns observed in similar cases in this collection — every case is unique.
❓ Frequently asked questions
What did this decision decide?
The Tribunal granted dispensation to the management agent for failing to consult leaseholders due to urgent repairs.
Who was involved?
The management agent and leaseholders were involved.
How did the court decide, and why?
The court decided to grant dispensation because the leaseholders were informed and there were no objections.
Which laws or rules were applied?
The Landlord and Tenant Act 1985 sections 20 and 20ZA were applied.
What was the argument that mattered most?
The argument that mattered most was that the leaseholders were adequately informed and there were no objections.
Was the decision for or against the person who brought the case?
The decision was for the management agent.
What does this mean for someone in a similar situation?
Someone in a similar situation can seek dispensation if they can show that leaseholders were informed and there are no objections.
What evidence or documents mattered?
Evidence showing that leaseholders were informed and there were no objections mattered.
Can a decision like this be appealed?
Yes, a decision like this can be appealed to the Upper Tribunal (Lands Chamber).
Is it worth getting a solicitor for a case like this?
Yes, it is always recommended to get advice from a qualified solicitor for a case like this.
