Management Company Granted Urgent Repairs Dispensation Without Consultation
📌 In brief
A management company successfully obtained permission to skip consultations for urgent roof repairs at a residential building. The Tribunal ruled that the a person would not suffer any harm from the lack of consultation, given the urgency of the repairs.
⚖️ Legal holding
A management company is entitled to dispense with consultation requirements for urgent repairs if the tenants are not prejudiced.
📖 What the law says
This section allows a tribunal to grant permission to skip consultation requirements for certain works or long-term agreements if the tribunal finds it reasonable to do so. Consultation requirements can include providing details of proposed works, obtaining estimates, inviting tenants to suggest estimators, considering tenant observations, and giving reasons for actions.
Plain-English explanation — does not replace advice from a solicitor.
📖 Technical summary
The Tribunal granted dispensation from consultation requirements for urgent roof repairs.
📜 Headnote Official document
The Tribunal granted dispensation from consultation requirements for urgent roof repairs at a residential property. The management company argued that the repairs were urgent and that consulting the leaseholders would cause undue delay and additional costs. The Tribunal agreed, finding no prejudice to the leaseholders.
📚 Full judgment Official document
OUTCOME: Allowed
© CROWN COPYRIGHT
FIRST-TIER TRIBUNAL PROPERTY CHAMBER (RESIDENTIAL PROPERTY)
Case Reference
:
HAV/43UE/LDC/2025/0629
Property
:
[NAME] [RESPONDENT], [ADDRESS], [POSTCODE]
Applicant: [redacted]
[NAME] [RESPONDENT] [COMPANY]
:
In Block management
Respondent: [redacted]
:
N/A
Type of [NAME]
:
To dispense with the requirement to consult lessees about major works section 20ZA of the Landlord and Tenant Act 1985
Tribunal
:
Tribunal Judge Mohabir
Date of Decision
:
17 July 2025
DECISION
2 1. The Applicant seeks an order pursuant to s.20ZA of the Landlord and Tenant Act 1985 (“the Act”) for retrospective dispensation with the consultation requirements in respect of roof works at the property known as [NAME] [RESPONDENT], [ADDRESS], [POSTCODE] (“the property”), which is described as being a three storey purpose built residential block of flats constructed of brick and a tiled roof.
2. The Applicant is the management company of the property. It is a party to the Respondents’ tripartite leases. Each leaseholder is a member of the management company, which is responsible for the external repair and maintenance of the property.
3. It is the Applicant’s case that, as a result of water ingress from the roof into one of the flats in 14-24 [NAME] [RESPONDENT], [NAME] were instructed to investigate the cause of the leak. It was advised significant works would be required to the roof and needed to be completed swiftly to avoid any further damage to the property. This included replacing the battens, installing a continuous section of felt/lead, installing tilting fillets behind the fascia board as well as several other repairs.
4. The Tribunal was not provided with a specification for the remedial work or a copy of the final invoice setting this out or the final cost of the work. However, these are not strictly relevant to the consideration of this [NAME] because, as stated below, the scope and final cost of the remedial work can potentially be challenged by the Respondents.
5. The contractor was instructed to commence the necessary remedial work on 30 January 2025, which was completed on 21 February 2025.
6. Apparently, at the time this [NAME] was made, the [NAME] were due to be informed of when the roof repairs had been completed, and the cost incurred.
7. The [NAME] to the Tribunal was received on 12 March 2025. On 23 May 2025, the Tribunal issued Directions requiring the Applicant to serve the Respondents with a copy of the [NAME], which apparently was done on 29 May 2025. The Respondents were directed to respond to the [NAME] stating whether they objected to it in any way.
8. None of the Respondents have objected to the [NAME].
Relevant Law
9. This is set out in the Appendix annexed hereto.
Decision 10. As directed, the Tribunal’s determination “on the papers” took place on 17 July 2025 and was based solely on the documentary evidence filed by the Applicant. As stated earlier, no objections had been received from any of the Respondents, nor had they filed any evidence.
3
11. The relevant test to the applied in an [NAME] such as this has been set out in the Supreme Court decision in [COMPANY] v [NAME] & Ors [2013] UKSC 14 where it was held that the purpose of the consultation requirements imposed by section 20 of the Act was to ensure that tenants were protected from paying for inappropriate works or paying more than was appropriate. In other words, a tenant should suffer no prejudice in this way.
12. The issue before the Tribunal was whether dispensation should be granted in relation to the requirement to carry out statutory consultation with the [NAME] regarding the overall external works. The Tribunal is not concerned about the actual cost that has been incurred.
13. The Tribunal granted the [NAME] for the following main reasons:
(a) The Tribunal was satisfied that the Respondents had been served with the [NAME] and the evidence in support and there has been no objection from any of them. The Tribunal attached significant weight to this.
(b) The Tribunal was satisfied that the remedial roof works to prevent further water ingress to the affected flat in 14-24 [NAME] [RESPONDENT] was required on an urgent basis. This assertion by the Applicant was not challenged by any of the Respondents.
(c) The Tribunal was also satisfied that if the Applicant had carried out consultation in relation to the remedial roof work, it would have resulted in delay resulting in a loss of amenity in the affected flat, potentially a health and safety risk to the occupant(s) and additional cost to the [NAME] from further damage thereby causing further financial prejudice.
(d) Importantly, the real prejudice to the Respondents would be in the cost of the additional work and they have the statutory protection of section 19 of the Act, which preserves their right to challenge the actual costs incurred by [NAME] a separate service charge [NAME] under section 27A of the Act.
14. The Tribunal, therefore, concluded that the Respondents were not being prejudiced by the Applicant’s failure to consult, and the [NAME] was granted as sought.
15. It should be noted that in granting this part of the [NAME], the Tribunal makes no finding that the scope and cost of the repairs are reasonable.
4 Name: Tribunal Judge Mohabir Date: 17 July 2025
Rights of appeal By rule 36(2) of the Tribunal Procedure (First-tier Tribunal) (Property Chamber) Rules 2013, the tribunal is required to notify the parties about any right of appeal they may have. If a party wishes to appeal this decision to the Upper Tribunal (Lands Chamber), then a written [NAME] for permission must be made to the First-tier Tribunal at the [NAME] which has been dealing with the case. The [NAME] for permission to appeal must arrive at the [NAME] within 28 days after the tribunal sends written reasons for the decision to the [NAME]. If the [NAME] is not made within the 28-day time limit, such [NAME] must include a request for an extension of time and the reason for not complying with the 28-day time limit; the tribunal will then look at such reason(s) and decide whether to allow the [NAME] for permission to appeal to proceed, despite not being within the time limit. The [NAME] for permission to appeal must identify the decision of the tribunal to which it relates (i.e. give the date, the property and the case number), state the grounds of appeal and state the result the party [NAME] the [NAME] is seeking. If the tribunal refuses to grant permission to appeal, a further [NAME] for permission may be made to the Upper Tribunal (Lands Chamber).
5 Appendix of relevant legislation Landlord and Tenant Act 1985 (as amended) Section 20 (1) Where this section applies to any qualifying works or qualifying long term agreement, the relevant contributions of tenants are limited in accordance with subsection (6) or (7) (or both) unless the consultation requirements have been either— (a) complied with in relation to the works or agreement, or (b) dispensed with in relation to the works or agreement by (or on appeal from) the appropriate tribunal . (2) In this section “relevant contribution”, in relation to a tenant and any works or agreement, is the amount, which he may be required under the terms of his lease to contribute (by the payment of service charges) to relevant costs incurred on carrying out the works or under the agreement. (3) This section applies to qualifying works if relevant costs incurred on carrying out the works exceed an appropriate amount. (4) The Secretary of State may by regulations provide that this section applies to a qualifying long term agreement— (a) if relevant costs incurred under the agreement exceed an appropriate amount, or (b) if relevant costs incurred under the agreement during a period prescribed by the regulations exceed an appropriate amount. (5) An appropriate amount is an amount set by regulations made by the Secretary of State; and the regulations may make provision for either or both of the following to be an appropriate amount— (a) an amount prescribed by, or determined in accordance with, the regulations, and (b) an amount which results in the relevant contribution of any one or more tenants being an amount prescribed by, or determined in accordance with, the regulations. (6) Where an appropriate amount is set by virtue of paragraph (a) of subsection (5), the amount of the relevant costs incurred on carrying out the works or under the agreement which may be taken into account in determining the relevant contributions of tenants is limited to the appropriate amount. (7) Where an appropriate amount is set by virtue of paragraph (b) of that subsection, the amount of the relevant contribution of the tenant, or each of the tenants, whose relevant contribution would otherwise exceed the amount prescribed by, or determined in
6 accordance with, the regulations is limited to the amount so prescribed or determined.
Section 20ZA
(1) Where an [NAME] is made to a leasehold valuation tribunal for a determination to dispense with all or any of the consultation requirements in relation to any qualifying works or qualifying long- term agreement, the tribunal may make the determination if satisfied that it is reasonable to dispense with the requirements.
📊 How courts decide similar cases
Among 11 similar decisions in this collection:
- First-tier Tribunal (Property Chamber) Fire Safety Upgrades Approved Without Tenant Consultation
- First-tier Tribunal (Property Chamber) First-tier Tribunal Grants Urgent Roof Repairs Dispensation
- First-tier Tribunal (Property Chamber) First-tier Tribunal Grants Landlord Dispensation for Lift Work Consultation…
- First-tier Tribunal (Property Chamber) Freeholder Allowed to Appoint New Contractor for Fire Door Works
- First-tier Tribunal (Property Chamber) First-tier Tribunal Grants Dispensation for Urgent Window Repairs
- First-tier Tribunal (Property Chamber) Landlord Granted Dispensation for Urgent Roof Repairs
- First-tier Tribunal (Property Chamber) First-tier Tribunal Allows Retrospective Dispensation for Urgent Repairs
- First-tier Tribunal (Property Chamber) Landlord Granted Permission for Urgent Roof Repairs Without Leaseholder Con…
- First-tier Tribunal (Property Chamber) First-tier Tribunal Grants Freeholder Dispensation for Roof Repairs
- First-tier Tribunal (Property Chamber) First-tier Tribunal Grants Lift Repairs Dispensation Without Consultation
- First-tier Tribunal (Property Chamber) Landlord Granted Dispensation from Consulting Tenants About Major Works
A snapshot of this collection — not a prediction of your case's outcome.
⚖️ What tends to weigh in cases like this
✅ Tends to be accepted
- The landlord acted reasonably and did not cause any prejudice to tenants.
- The works were urgent and necessary to prevent further damage.
- Consultation was not possible due to the uniqueness of the work.
- There were no objections from the leaseholders.
- The landlord demonstrated a clear need for urgent repairs.
Patterns observed in similar cases in this collection — every case is unique.
❓ Frequently asked questions
What did this decision decide?
The Tribunal allowed the management company to skip consultations for urgent roof repairs.
Who was involved?
The management company of a residential property and the leaseholders of the property.
How did the court decide, and why?
The court decided in favour of the management company, reasoning that the repairs were urgent and consulting the leaseholders would cause unnecessary delays and additional costs.
Which laws or rules were applied?
The Landlord and Tenant Act 1985 sections 20 and 20ZA were applied.
What was the argument that mattered most?
The argument that the repairs were urgent and that consulting the leaseholders would cause undue delay and additional costs mattered most.
Was the decision for or against the person who brought the case?
The decision was for the person who brought the case.
What does this mean for someone in a similar situation?
Someone in a similar situation may also obtain dispensation from consultation requirements if the repairs are urgent and there is no prejudice to the leaseholders.
What evidence or documents mattered?
Evidence showing the urgency of the repairs and the potential for additional costs and delays if consultations were required mattered.
Can a decision like this be appealed?
Yes, decisions like this can be appealed to the Upper Tribunal within 28 days.
Is it worth getting a solicitor for a case like this?
It is always recommended to seek advice from a qualified solicitor for cases involving legal matters.
