Landlord Granted Dispensation from Consulting Tenants About Major Works

OUTCOME: Allowed

© CROWN COPYRIGHT

FIRST-TIER TRIBUNAL PROPERTY CHAMBER (RESIDENTIAL PROPERTY)

Case Reference

:

LON/00BK/LDC/2025/0894

Property

:

[ADDRESS], [POSTCODE]

Applicant: [redacted]

:

[APPELLANT], Solicitors

Respondents

:

[redacted] (2) [COUNSEL] (Flat 3)

Representative

:

N/A

Type of Application

:

To dispense with the requirement to consult lessees about major works under section 20ZA of the Landlord and Tenant Act 1985

Tribunal

:

Tribunal Judge Mohabir

Date of Decision

:

20 January 2026

DECISION

2 1. The Applicant seeks an order pursuant to s.20ZA of the Landlord and Tenant Act 1985 (“the Act”) for prospective dispensation with the consultation requirements in respect of lift repair works at the property known as [ADDRESS], [POSTCODE] (“the property”).

2. The property is described as being a purpose built block, which consists of 9 flats. Of the 9 flats, only two are held on long residential leases by the Respondents. The Applicant is the freeholder of the property.

3. It is the Applicant’s case that there is only one lift in the property. The lift suspension belt needs to be replaced, and it is not possible for the Applicant to carry out meaningful consultation to obtain two quotations as required under Section 20 of the Act because there is only one supplier of the lift suspension belt in the UK. Apparently, letters were sent to the Respondents explaining the position on 16 September 2025.

4. By an application dated 3 October 2025, the Applicant applied seeking prospective dispensation for the lift repair works. On 26 November 2025, the Tribunal issued (amended) Directions requiring the Applicant to serve the Respondents with a copy of the application by 18 December 2025, which was done on 15 and 16 December 2025. The Respondents were directed to respond to the application stating whether they objected to it in any way.

5. None of the Respondents have objected to the application, save for an email from the [NAME] Respondent, Mr [RESPONDENT], dated 31 December 2025 enquiring about the amount of the service charge contribution that would be payable in respect of the proposed lift works.

Relevant Law

6. This is set out in the Appendix annexed hereto.

Decision 7. As directed, the Tribunal’s determination “on the papers” took place on 20 January 2026 and was based solely on the documentary evidence filed by the Applicant. As stated earlier, no objections had been received from any of the Respondents, nor had they filed any evidence.

8. The relevant test to the applied in an application such as this has been set out in the Supreme Court decision in [COMPANY] v [NAME] & Ors [2013] UKSC 14 where it was held that the purpose of the consultation requirements imposed by section 20 of the Act was to ensure that tenants were protected from paying for inappropriate works or paying more than was appropriate. In other words, a tenant should suffer no prejudice in this way.

9. The issue before the Tribunal was whether dispensation should be granted in relation to the requirement to carry out statutory

3 consultation with the leaseholders regarding the lift repair works. The Tribunal is not concerned about the actual cost that has been incurred.

10. The Tribunal granted the application for the following main reasons:

(a) The Tribunal was satisfied that the Respondents had, at all material times, been kept informed of the need for the lift repair work and had been served with the application together the evidence in support. There has been no objection from any of them. The Tribunal attached significant weight to this.

(b) The Tribunal accepted the Applicant’s unchallenged evidence that there is only one supplier of the lift suspension belt in the UK and, therefore, it is not possible for the Applicant to carry out meaningful consultation to obtain two quotations as required under Section 20 of the Act. In other words, consultation is meaningless and impossible in this context.

(c) The Tribunal was mindful of the fact that there is only one lift in the property which was defective. Therefore, the loss of amenity caused by the delay in the Applicant having to carry out consultation would have been significant for the Respondents.

(d) Importantly, the real prejudice to the Respondents would be in the cost of the work and they have not been able to establish any such prejudice. Furthermore, the Respondents have the statutory protection of section 19 of the Act, which preserves their right to challenge the actual costs incurred by making a separate service charge application under section 27A of the Act.

11. The Tribunal, therefore, concluded that the Respondents were not being prejudiced by the Applicant’s failure to consult, and the application was granted as sought.

12. It should be noted that in granting this part of the application, the Tribunal makes no finding that the scope and cost of the repairs are reasonable.

Name: Tribunal Judge Mohabir Date: 20 January 2026

4 Rights of appeal By rule 36(2) of the Tribunal Procedure (First-tier Tribunal) (Property Chamber) Rules 2013, the tribunal is required to notify the parties about any right of appeal they may have. If a party wishes to appeal this decision to the Upper Tribunal (Lands Chamber), then a written application for permission must be made to the First-tier Tribunal at the regional office which has been dealing with the case. The application for permission to appeal must arrive at the regional office within 28 days after the tribunal sends written reasons for the decision to the person making the application. If the application is not made within the 28-day time limit, such application must include a request for an extension of time and the reason for not complying with the 28-day time limit; the tribunal will then look at such reason(s) and decide whether to allow the application for permission to appeal to proceed, despite not being within the time limit. The application for permission to appeal must identify the decision of the tribunal to which it relates (i.e. give the date, the property and the case number), state the grounds of appeal and state the result the party making the application is seeking. If the tribunal refuses to grant permission to appeal, a further application for permission may be made to the Upper Tribunal (Lands Chamber).

5 Appendix of relevant legislation Landlord and Tenant Act 1985 (as amended) Section 20 (1) Where this section applies to any qualifying works or qualifying long term agreement, the relevant contributions of tenants are limited in accordance with subsection (6) or (7) (or both) unless the consultation requirements have been either— (a) complied with in relation to the works or agreement, or (b) dispensed with in relation to the works or agreement by (or on appeal from) the appropriate tribunal . (2) In this section “relevant contribution”, in relation to a tenant and any works or agreement, is the amount, which he may be required under the terms of his lease to contribute (by the payment of service charges) to relevant costs incurred on carrying out the works or under the agreement. (3) This section applies to qualifying works if relevant costs incurred on carrying out the works exceed an appropriate amount. (4) The Secretary of State may by regulations provide that this section applies to a qualifying long term agreement— (a) if relevant costs incurred under the agreement exceed an appropriate amount, or (b) if relevant costs incurred under the agreement during a period prescribed by the regulations exceed an appropriate amount. (5) An appropriate amount is an amount set by regulations made by the Secretary of State; and the regulations may make provision for either or both of the following to be an appropriate amount— (a) an amount prescribed by, or determined in accordance with, the regulations, and (b) an amount which results in the relevant contribution of any one or more tenants being an amount prescribed by, or determined in accordance with, the regulations. (6) Where an appropriate amount is set by virtue of paragraph (a) of subsection (5), the amount of the relevant costs incurred on carrying out the works or under the agreement which may be taken into account in determining the relevant contributions of tenants is limited to the appropriate amount. (7) Where an appropriate amount is set by virtue of paragraph (b) of that subsection, the amount of the relevant contribution of the tenant, or each of the tenants, whose relevant contribution would otherwise exceed the amount prescribed by, or determined in

6 accordance with, the regulations is limited to the amount so prescribed or determined.

Section 20ZA

(1) Where an application is made to a leasehold valuation tribunal for a determination to dispense with all or any of the consultation requirements in relation to any qualifying works or qualifying long- term agreement, the tribunal may make the determination if satisfied that it is reasonable to dispense with the requirements.