Tenant Entitled to Relief Due to Non-Compliance with Service Charges
📌 In brief
The First-tier Tribunal ruled that a tenant is entitled to relief due to non-compliance with statutory obligations on service charges. The ruling highlights issues with auditing and providing certificates as required by the lease.
⚖️ Legal holding
A tenant is entitled to relief if the landlord fails to comply with statutory obligations regarding service charges.
📖 What the law says
A demand for a service charge must come with a summary of the rights and obligations of tenants regarding these charges. If the landlord doesn't provide this summary, the tenant can refuse to pay the service charge. Additionally, any penalties for non-payment or late payment don't apply during the withholding period.
Plain-English explanation — does not replace advice from a solicitor.
📖 Technical summary
The tribunal found non-compliance with lease terms and certain statutory requirements regarding service charges.
📜 Headnote Official document
The First-tier Tribunal ruled that the tenant is entitled to relief due to non-compliance with statutory obligations on service charges, including issues with auditing and providing certificates as required by the lease.
📚 Full judgment Official document
OUTCOME: Allowed
© CROWN COPYRIGHT
FIRST-TIER TRIBUNAL PROPERTY CHAMBER (RESIDENTIAL PROPERTY) Case reference : CAM/12UD/LBC/2020/0004 HMCTS code (paper, video, audio) : V: CVPREMOTE Property
Applicant: [redacted]
: [ADDRESS], [NAME], Old Harlow, Essex [POSTCODE]
[NAME] : Mr [COUNSEL] Respondent : [redacted] [RESPONDENT] (2) Representative : Mr [COUNSEL] of application : Application concerning liability to pay service charges Tribunal member : Tribunal Judge [NAME] : Remote video hearing 6 April 2021 Date of Decision : 7 April 2021
DECISION
2
Covid-19 pandemic: description of hearing This has been a remote video hearing which has been consented to by the parties. The form of remote hearing was CVPREMOTE. A face-to-face hearing was not held because it was not practicable and all issues could be determined in a remote hearing. The documents that I was referred to are in two bundles of a large number of pages, the contents of which we have noted. The order made is described at the end of these reasons.
Background 1. This is an application by Mr [NAME] on behalf of his mother who is the leaseholder of flat [ADDRESS], [NAME] (the Property) pursuant to s27A Landlord and Tenant Act 1985 (the Act). It is noted in the lease that the flat is described as being on the first floor under the Property definition at page 6 of the lease but in Schedule 1 described as a ground floor flat at page 16.
2. The respondent was initially [RESPONDENT]. By a letter emailed to the parties on 25 March 2021, [APPELLANT] were added as a respondent. [NAME] is a tenant owned management company set up in the lease under which the applicant owns her flat dated 16 July 2012 between the second respondent (1), the first respondent (2) and the applicant (3) for a term of 125 years from 25 December 2010 upon the terms therein contained.
3. The matter came before us for hearing on 6 April 2021. We had been provided with two large bundles of papers, which included what purported to be invoices demanding estimated service charges on a quarterly basis from April 2014 to September 2018. In addition, we had a letter from the respondent to the applicant dated 11 March 2019 setting out the alleged level of indebtedness, said to be £4,163.47 to the end of 2018 and a further sum of £1,620.22 for 2019. This figure was picked up in a letter before action sent by [NAME] to the applicant dated 10 November 2020, which sought to establish that the sum of £5,733.69 was outstanding in respect of service charges up to and including July 2020.
4. In addition to the above, copies of the accounts for the first respondent from December 2013 to December 2019 were provided. We have set out on the attached schedule a resume of these documents.
5. For the applicant Mr [APPELLANT] raised a number of issues. These can be put simplistically as follows:
3 There has been non-compliance with the terms of the lease which requires that the accounts be audited and that the tenant is supplied with a certificate (see 6th Schedule para 4.3) That there are instances where s20 of the Act has not been complied with and no s20ZA application has been made That s21B of the Act has not been complied with That there has been a failure to comply with s20B It is possible that there have been breaches of s42 of the Landlord and Tenant Act 1987 6. In addition to these issues, it may be that others will emerge. We say that because having discussed the matter with Mr [NAME] and Mr [NAME] it was agreed that the proceedings should be adjourned for 6 months. Our reasons for agreeing such an adjournment are as follows. Mr [NAME] has only very recently taken on the mantle of the only director of the first respondent and has not had the opportunity of getting to grips with the documentation. Apparently, there are others who will join him on the Board. The second respondent was only joined in the last few days and has not indicated a wish to participate, when its participation would be welcome. Mr [NAME] said he wished to work with Mr [NAME] to resolve matters amicably in the hope that a compromise could be reached. Indeed, it was said that his brother, [NAME] [NAME], would be willing, subject to proper authority from the applicant, to become a director of the first respondent and assist in this rapprochement. Findings/comments 7. We were asked if we would make some findings/comments on a preliminary basis to assist the parties as they enter negotiations. We are content to do so.
8. Firstly, it seems to us that the respondents, both together, have not complied with the terms of the lease on a number of issues, some of which are as follows.
4 Firstly, the estimated demands have been made on a quarterly basis when they should be half yearly (see 4th Sch para 2.1) At para 2.3 any overpayment of estimated service charges demanded should be credited to the tenant, we cannot see that it has been.. At para 4.3 of 6th Schedule a requirement to audit the service charge accounts and provide a certificate has not been complied with. Although it is noted that the requirement of the tenant is to pay on demand and there is no set off.
9. As to non-compliance with the Act it would seem that there was no statutory wording required by s21B, which in turn means that the applicant is entitled to delay payment until complied with, which in turn extinguishes any claim for interest for late payment.
10. It is not possible to comment on s20 issues, save to say that Mr [NAME] mentioned a payment for roof repair in 2014 in the sum of circa £8,000. However, the accounts produced for that year show no such payment as having been made and reclaimed.
11. There is a lack of transparency in respect of reserve/sinking fund monies which must be clarified.
12. As to the issue under s20B and the 18 month rule our initial view is that the invoices served from 2014 onwards could, on the face of it, comply with s20B(2). Further steps 13. In agreeing to the adjournment of these proceedings for a period of 6 months, or shorter if matters either prove incapable of resolution, or resolution is achieved earlier, the intention is that Mr [NAME] will have time to investigate and meet with Mr [NAME]. To enable this, we will allow Mr [NAME] up to one month to carry out a review and at the end of that time, or before if possible, he must contact [NAME] and arrange a meeting, possibly with the second respondent if it participates.
14. There is no need to involve the tribunal in these negotiations. It is only if the negotiations fail that the matter will be reinstated. The parties must notify the tribunal at the end of the 6 month period, or before, as to the status of the claim and the tribunal will review the file.
15. We wish the parties well in their endeavours. There is no doubt that requiring the accounts to be audited will incur additional costs. It is
5 also noted that in the letter before action service charges years before 2015 do not seem to be the subject of any claim by the first respondent. Andrew Dutton Tribunal Judge Dutton
Date 7 April 2021
SCHEDULE
Figures taken from the [COMPANY] accounts f0r 2015 to 2019 at tabs 1 – 7 inclusive and the demands included in the respondents papers at tab 8
Demands period
Amount Annual A/c Share 1/9 ‘ Profit’
£
£
£
£ Jan – Dec 2015
1400 Sinking fund
100
6184 687.11 6441
Jan – Dec 2016
1400 Sinking fund
100
7325 813.88 5275
Jan – Dec 2017
1400 Sinking fund
100
7014 779.33 5586
Jan – Dec 2018
1400 Sinking fund
100
13348 1483.11 (4594)
Jan – Dec 2019
10914 1620.22 (7732)
Lease terms Sch 4 2.1 Estimated payable in two equal instalments 2.3 Pay balance in demand Sch 4 4.3 send T a certificate showing service costs and service charges for that service charge year. Certificate in accordance with service charge accounts prepared and audited by the L independent accountants
📊 How courts decide similar cases
Among 12 similar decisions in this collection:
- First-tier Tribunal (Property Chamber) First-tier Tribunal Extends Property Management Order for Three Years
- First-tier Tribunal (Property Chamber) First-tier Tribunal Appoints Manager to Oversee Property Repairs
- First-tier Tribunal (Property Chamber) Tribunal Appoints New Manager in Remote Hearing Amidst Pandemic
- First-tier Tribunal (Property Chamber) First-tier Tribunal Grants Order to Appoint Property Manager
- First-tier Tribunal (Property Chamber) First-tier Tribunal Orders Appointment of Property Manager
- First-tier Tribunal (Property Chamber) First-tier Tribunal Appoints Manager to Oversee Property Management
- First-tier Tribunal (Property Chamber) First-tier Tribunal Rules on Service Charges Liability
- First-tier Tribunal (Property Chamber) First-tier Tribunal Extends Management Order for Five Years
- First-tier Tribunal (Property Chamber) Landlord Can Recover Costs for Major Works After Meeting Statutory Consulta…
- First-tier Tribunal (Property Chamber) First-tier Tribunal Appoints Manager to Resolve Property Management Dispute…
A snapshot of this collection — not a prediction of your case's outcome.
⚖️ What tends to weigh in cases like this
✅ Tends to be accepted
- The landlord fails to comply with statutory obligations regarding service charges.
- The landlord is unable to manage the property effectively due to internal disputes.
- The landlord must comply with their repairing obligations under the lease and statute.
- Statutory consultation requirements for service charges are met.
- The tribunal finds it just and convenient to appoint a manager based on the circumstances.
❌ Tends to be rejected
- The case does not meet the criteria for being classified as an HMO under the Housing Act 2004.
- The tribunal is not satisfied that appointing a manager would be just and convenient in all circumstances.
Patterns observed in similar cases in this collection — every case is unique.
❓ Frequently asked questions
What did this decision decide?
The tenant is entitled to relief due to non-compliance with statutory obligations on service charges.
Who was involved?
The tenant and the landlord's management company.
How did the court decide, and why?
The court decided in favour of the tenant because the landlord failed to comply with statutory obligations regarding service charges.
Which laws or rules were applied?
The Landlord and Tenant Act 1985 sections 20, 21B, and 42 were applied.
What was the argument that mattered most?
The argument that mattered most was the failure to comply with statutory obligations regarding service charges.
Was the decision for or against the person who brought the case?
The decision was for the person who brought the case.
What does this mean for someone in a similar situation?
Someone in a similar situation may be entitled to relief if the landlord fails to comply with statutory obligations regarding service charges.
What evidence or documents mattered?
Evidence and documents related to the non-compliance with statutory obligations regarding service charges mattered.
Can a decision like this be appealed?
Yes, decisions like this can be appealed to a higher court.
Is it worth getting a solicitor for a case like this?
It is always recommended to seek advice from a qualified solicitor for cases like this.
