Tenant Entitled to Rent Repayment Order for Unlicensed HMO
📌 In brief
The First-tier Tribunal ordered the landlord to repay rent to tenants because the landlord controlled an unlicensed HMO. The Tribunal ruled based on the Housing and Planning Act 2016.
⚖️ Legal holding
A tenant is entitled to a rent repayment order if the landlord controls or manages an unlicensed HMO.
📖 What the law says
This section defines a rent repayment order as an order that requires a landlord to pay back rent to a tenant if the landlord committed an offense related to housing management, including offenses related to unlicensed Houses in Multiple Occupation (HMOs).
The First-tier Tribunal can issue a rent repayment order if it is convinced beyond a reasonable doubt that a landlord has violated a housing-related offense, such as operating an unlicensed HMO.
When a rent repayment order is issued in favor of a tenant, the amount to be repaid is based on the rent paid by the tenant during the period when the offense occurred, minus any universal credit awarded for rent during that same period.
Plain-English explanation — does not replace advice from a solicitor.
📖 Technical summary
The Tribunal ordered the landlord to repay rent to tenants due to an unlicensed HMO.
📜 Headnote Official document
The Tribunal ordered the landlord to repay rent to tenants due to an unlicensed HMO, citing the Housing and Planning Act 2016. The landlord acknowledged ignorance of the law but was still held liable.
📚 Full judgment Official document
OUTCOME: Allowed
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First-tier Tribunal Property Chamber (Residential Property)
Case reference
: LON/00AM/HMF/2021/0303
Property
: [ADDRESS] [POSTCODE]
Applicants
: [redacted]
(2) [NAME]
(3) [NAME] (also known as [NAME]) Represented by
[NAME] (Justice for Tenants – lay)
Respondent: [redacted]
: Applications by tenants for Rent Repayment Orders following an alleged offence committed by the Respondent for having control or management of an unlicensed House in Multiple Occupation (“HMO”) – Section 43 of the Housing and Planning Act 2016 (“the 2016 Act”)
Date of application : 13th December 2021
Tribunal
: Bruce Edgington (lawyer chair)
[NAME] M.Sc
Date & place of hearing : 17th June 2022 as a video hearing from 10 [ADDRESS] [POSTCODE] in view of COVID
pandemic restrictions
____________________________________________
DECISION _________________________________ ©
1. Tribunal makes Rent Repayment Orders against the Respondent which are payable on or before 4.00 pm on the 15th July 2022 in favour of:
(a) the 1st Applicant [APPELLANT] in the sum of £1,485.00 (b) the 2nd Applicant [APPELLANT] in the sum of £1,890.00 and (c) the 3rd Applicant [APPELLANT] [NAME] in the sum of £1,620.00
2. No order as to costs save that the Respondent shall re-pay to the Applicants the fees of £300.00 paid to the Tribunal in respect of this application by the same date i.e. by 4.00
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pm on the 15th July 2022 PROVIDED that a written authority signed by all 3 Applicants is sent to the Respondent in good time stating to whom this sum shall be paid.
Reasons
Introduction 3. Rent Repayments Orders (“RROs”) require landlords and/or other people managing and/or in control of properties who have broken certain laws to repay rent paid either by tenants or by local authorities and are intended to act as a deterrent to prevent offending landlords profiting from breaking such laws.
4. The orders were originally made pursuant to the Housing Act 2004 (“the 2004 Act”) but this application is made under the later provisions contained in the 2016 Act. Section 41(1) of the 2016 Act says that “A tenant.....may apply to the First-tier Tribunal for a rent repayment order against a person who has committed an offence to which this Chapter applies”.
5. Section 40 of the 2016 Act sets out the offences and prefaces the definition by saying “an offence, of a description specified in the table, that is committed by a landlord in relation to housing in England let by that landlord”. One of those offences described is under section 72(1) of the 2004 Act i.e. “control or management of unlicensed HMO” i.e. a House in Multiple Occupation (“HMO”), and this is the offence relied upon by these Applicants.
6. It should be made clear that the property is not an HMO under part 2 of the 2004 Act as it does not have 5 or more occupiers. It is said that it became an HMO when the London Borough of Hackney created an additional licensing scheme which came into force on the 1st October 2018 and reduced the number of occupiers needed to bring it within the definition of an HMO. This is accepted by the Respondent, even though he was not aware of it at the time.
7. The original application was made by the 1st Applicant, [NAME]. The Applicants obtained help from Justice For Tenants who then applied for an order that Jack Whittaker and [NAME] be added as Applicants. They also applied for [RESPONDENT] to be removed as a Respondent as he was not an immediate landlord. The Tribunal made a directions order on the 10th February 2022 timetabling the case to this video hearing. It made a subsequent order on the 1st March 2022 adding the Applicants and removing the Respondent as requested.
8. The Applicants’ positions with regard to rent paid is that they all claim from the 10th September 2021 when they took occupation of their rooms until 9th December 2021 when they left. The Respondent applied for a licence. The amounts paid for rent in that period were:
(a) The 1st Applicant, [APPELLANT] paid £1,650.00
(b) The 2nd Applicant, [APPELLANT] paid £2,100.00
(c) The 3rd Applicant, [APPELLANT] paid £1,800.00
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9. The Respondent does not dispute that these amounts were paid. He simply asks the Tribunal to take account of his conduct and the general circumstances when assessing what, if any, rent should be repaid.
Inspection 10. It was not considered that a physical inspection of the property was necessary and none has been requested.
The Hearing 11. Those attending the hearing were the 3 Applicants and their representative, [COUNSEL] together with the Respondent. His son was also present and made one or two comments on his behalf. The Tribunal chair introduced himself and the other Tribunal member. He then said that he had some questions to raise on the papers filed. He would do that and if the hearing was then to proceed he would probably ask the parties to put their cases. The other Tribunal member would ask any questions he had as and when he needed to.
12. Ms. [NAME] then said that she had not received any evidence or written representations from the Respondent. There was some discussion about this when the Tribunal chair mentioned the recently reported cases – see below – and told her that there was really nothing in the Respondent’s case which was going to substantially alter the Tribunal’s decision. Proportionality had to be considered. She agreed to press on.
13. Mr. [RESPONDENT] said that he was not going to say that his financial position is relevant to the Tribunal’s decision. He said that he had not been convicted of any relevant offence and Ms. [NAME] did not suggest that there had been any conviction. This just left the conduct of the parties as the only statutory consideration. The parties made their representations and then the Tribunal chair said that he would bring the hearing to a close. Neither side objected to that, and Ms. [RESPONDENT] said that in addition to repaying rent, the Respondent should reimburse the Tribunal fees of £300.00.
Discussion 14. The jurisdiction of the Tribunal including the power to order re-payment of rent for the period claimed is not in dispute. It is also not disputed that the Respondent was, at the relevant time, the person having control or management of the property even though he had [NAME] to, as it were, deal with the ‘leg work’. The Tribunal is therefore satisfied, beyond a reasonable doubt, that an offence was being committed during the period for which rent is being claimed.
15. If, as is said by the Respondent, he knew nothing of the requirement to licence an HMO with only 3 occupiers, then the Tribunal has some sympathy, in a sense, but the law is there to protect occupiers. The basic principle of the English legal system, as has often been said, is that ‘ignorance of the law is no excuse’.
16. The matters to be taken into account by the Tribunal according to section 44 of the 2016 Act are that an order in favour of occupiers must not exceed the rent actually paid less any universal credit. Further, the Tribunal must take into account “(a) the conduct of the landlord and the tenant, (b) the financial circumstances of the landlord, and (c)
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whether the landlord has at any time been convicted of an offence” under Chapter 4 of the 2004 Act.
The conduct of the parties 17. The Respondent says that he has rented the flat for the last 34 years. Initially it had office use for his business as an [NAME]. He applied for residential use in 1988 and he says that “the current managing agent, [NAME], have been letting out both mine and my sons’ properties for several years” and there were 2 [NAME] before them.
18. There are accusations from the Applicants that there has been rat infestation, only one fire alarm/smoke detector, no fire doors, some electrical problems, broken bathroom tiles with mould and broken furniture. All of these matters are, in effect, agreed by the Respondent save that the rat infestation was actually a mouse infestation. He says that he tried to rectify problems through his managing agent as and when they arose. The infestation required 4 visits, 3 from [RESPONDENT]. and 1 from the agent’s maintenance team. The Respondent points out that this is one of a number of flats in this building and the problem seems to rest mainly with the freeholder. He adds that the problem had clearly arisen during the major lockdown due to COVID.
19. The Respondent does say that when matters came to a head, he did agree that the Applicants could leave the property without giving any notice if that was what they wanted to do and their deposits were returned. For the sake of clarity, it was decided in the Upper Tribunal case of [NAME] v [COMPANY]. [2021] UKUT 143 (LC), that returning a deposit was not returning ‘rent’ and therefore had no relevance when ordering rent to be repaid.
The financial circumstances of the landlord 20. The Respondent does not specifically plead lack of funds although he does say that he could not afford to pay the fee required for an HMO as the flat had been empty between November 2020 and April 2021. He could afford and paid for the licence in December 2021 and confirmed at the hearing that he was not claiming financial hardship.
21. However, as has been said above, the Respondent clearly acknowledges that he and his son have ‘properties’ (plural) and he does not suggest that he has general financial problems. The Tribunal therefore takes the view that this particular landlord’s financial circumstances should not influence this determination, one way or the other.
Caselaw 22. The Applicants’ representative has referred to a number of previously decided cases including Vadamalayan v Stewart [2020] UKUT 183 (LC) and [NAME] & others [2021] UKUT 244 (LC) and, as they rightly say, the way in which a rent repayment order is calculated has changed. It is generally accepted that claims under the 2004 Act prior to the changes brought about by the 2016 Act were calculated on the basis of a loss of profit. Nowadays, the starting point in any calculation is the totality of the rent paid during the relevant dates.
23. The Tribunal has considered the later cases of [NAME] v [NAME] and others and [NAME] v [NAME] and others [2022] UKUT 27 (LC) which were determined together
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by Judge Elizabeth Cooke and the President of the Property Chamber, Judge Siobhan McGrath, sitting as an Upper Tribunal judge, and seem to have been intended to give general guidance.
24. The facts in [NAME] were that the landlords had 9 flats in a building and employed [NAME]. The appeal related to one of those flats which had been let to 3 people. The landlords said that they did not know that the local authority had decided to reduce the number of people required to define an HMO from 5 (the 2004 Act) to 3. The tenants had complained about the lift not working properly, cleaning, paintwork and rubbish collection.
25. The First-tier Tribunal (“FTT”) decided to order the landlords to repay all of the rent within the relevant period. The Upper Tribunal overturned that decision and started on its own assessment of the amount payable. It said in paragraph 49:-
“49. As we have all the relevant information we can substitute the Tribunal’s own decision. In doing so we wish to make it clear that it is not appropriate for a tribunal to indulge in a fine-grained examination of every aspect of the parties’ conduct, which would be disproportionate, nor in a detailed comparison of one landlord with another, which is unlikely to be accurate. The FTT must weigh the evidence and make a balanced decision. However, that exercise need not be a detailed forensic exercise as long as all relevant circumstances are taken into account and the outcome falls within the reasonable range of responses available to the Tribunal”.
26. The claim was for £31,200.00 and the Upper Tribunal took “a serious view of the landlords’ conduct” on the basis that they were very experienced investors in the property market and had made a considerable amount of money. There were some complaints but, overall, the condition of the property “was good”. That Tribunal ordered 85% of the rent paid to be repaid.
27. In [NAME], the property was let to [NAME] who shared facilities. It had been less than 3 storeys high and therefore did not come with the definition of an HMO until 1st October 2018 when a statutory instrument came into force which removed the 3 storey minimum requirement. The property then became an HMO and it needed a licence. The landlord did not know this. The FTT ordered repayment of 100% of the rent paid by the 4 Applicants to be repaid.
28. In setting aside that order and making its own determination, the Upper Tribunal said:-
“64. The FTT described Mr. [RESPONDENT] as a professional landlord, on a small scale, and clearly he is not an investor in multiple properties. He has rented out a house that used to be his home. That carries responsibilities, even if Mr. [NAME] does not make his living from rent. He has not provided any evidence about his financial circumstances. Again, there is no suggestion that he had any relevant convictions. The compelling factor in this case is the absence of important fire safety features, in particular fire doors and alarms, which gave rise to a
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dangerous situation for the tenants throughout the time they lived at the property until the problems were finally remedied in November 2020. We regard that as a very serious matter. The respondents in the written representations made following the decision in [NAME] argue that if any further deduction is made from the full rent it should be only a modest one, and taking particular account of the dangerous condition of the property we agree. Accordingly we make only a 10% deduction from the rent to be repaid to the tenants”.
Conclusion as to the Amount of any Order 29. In this case we have, with respect to him, a sensible landlord who acknowledges that ignorance of the law is no excuse and he should have applied for a licence earlier that he did. It is now established law that the starting point is to order repayment of the whole amount paid in rent for the relevant period i.e. in this case, when an offence was being committed. The decisions referred to above also make it very clear that the 3 matters to be taken into account as set out in section 44 of the 2016, must be considered before fixing an amount to be repaid.
30. In this case the Respondent seems to be very similar to the landlord in [RESPONDENT], although in this case, the fire safety features were not missing completely. There was an alarm and smoke detector in the lounge although there were none anywhere else and there were no fire doors. Ms. [NAME] tried to introduce evidence about the layout of the flat but the Tribunal did not consider this to be particularly relevant. The most serious problem is in respect of the rat/mouse infestation. The fact that efforts were made to resolve the situation is noted but despite a number of visits to the property from the [NAME] and others, the situation was not speedily resolved and the Tribunal does consider that this is serious.
31. The implied suggestion by the Respondent that deductions should be made to cover [NAME]’ fees, pest control and a 1 month notice of termination are not relevant.
32.
In all the circumstances, and taking the relevant caselaw into account, it is this Tribunal’s determination that the deductions should be 10% as this case is more like the [NAME] case than the [NAME] one. Although there was a fire alarm and a smoke detector at the property and the Respondent did take some action to resolve the rat/mouse infestation, it was clearly serious because it was a risk to health and the Tribunal considers that a reasonable landlord faced with that problem would have ensured that emergency action was taken to remove it.
33. As these applications have been largely successful, the Tribunal does not see that it is reasonable for the Applicants to have to meet the cost of the Tribunal fees of £300.00 and the Respondent should pay these.
.......................................... Judge Edgington 20th June 2022
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ANNEX - RIGHTS OF APPEAL i. A person wishing to appeal this decision to the Upper Tribunal (Lands Chamber) must seek permission to do so by making written application by email to [EMAIL] to the First-tier Tribunal at the Regional office which has been dealing with the case.
ii. The application for permission to appeal must arrive at the Regional office within 28 days after the Tribunal sends written reasons for the decision to the person making the application.
iii. If the application is not made within the 28 day time limit, such application must include a request for an extension of time and the reason for not complying with the 28 day time limit; the Tribunal will then look at such reason(s) and decide whether to allow the application for permission to appeal to proceed despite not being within the time limit.
iv. The application for permission to appeal must identify the decision of the Tribunal to which it relates (i.e. give the date, the property and the case number), state the grounds of appeal, and state the result the party making the application is seeking.
📊 How courts decide similar cases
Among 12 similar decisions in this collection:
- First-tier Tribunal (Property Chamber) Tenants Win Rent Repayment Orders for Unlicensed HMO
- First-tier Tribunal (Property Chamber) Tenant Wins Rent Repayment Order for Unlicensed HMO
- First-tier Tribunal (Property Chamber) Tenant Secures Rent Repayment Order for Unlicensed HMO
- First-tier Tribunal (Property Chamber) Tenants Win Rent Repayment Order for Unlicensed HMO
- First-tier Tribunal (Property Chamber) Tenant awarded rent repayment order for unlicensed HMO
- First-tier Tribunal (Property Chamber) Rent Repayment Order Granted for Unlicensed HMO Tenancy
- First-tier Tribunal (Property Chamber) Tenant Wins Rent Repayment Order for Unlicensed HMO
- First-tier Tribunal (Property Chamber) Tenant Entitled to Rent Repayment Order for Unlicensed HMO
- First-tier Tribunal (Property Chamber) Tenant Secures Rent Repayment Order for Unlicensed HMO Management
- First-tier Tribunal (Property Chamber) Tenant Wins Rent Repayment Order for Unlicensed HMO Management
A snapshot of this collection — not a prediction of your case's outcome.
⚖️ What tends to weigh in cases like this
✅ Tends to be accepted
- The landlord controls an unlicensed HMO.
- The landlord manages an unlicensed HMO.
- The HMO is unlicensed.
- The tenant applies for a rent repayment order based on the landlord's control or management of an unlicensed HMO.
❌ Tends to be rejected
- The tenant's application is based on a different statute or law, such as the Housing and Planning Act 2016.
Patterns observed in similar cases in this collection — every case is unique.
❓ Frequently asked questions
What did this decision decide?
The decision ordered the landlord to repay rent to tenants due to an unlicensed HMO.
Who was involved?
The case involved tenants and a landlord.
How did the court decide, and why?
The court decided that the landlord must repay rent because the property was an unlicensed HMO, as defined by the Housing and Planning Act 2016.
Which laws or rules were applied?
The Housing and Planning Act 2016 was applied, specifically sections 40, 41, 43, and 44.
What was the argument that mattered most?
The argument that mattered most was that the landlord controlled an unlicensed HMO, violating the Housing and Planning Act 2016.
Was the decision for or against the person who brought the case?
The decision was for the tenants.
What does this mean for someone in a similar situation?
Someone in a similar situation may be entitled to a rent repayment order if their landlord controls an unlicensed HMO.
What evidence or documents mattered?
Evidence of the unlicensed HMO and the rent paid by the tenants mattered.
Can a decision like this be appealed?
Yes, a decision like this can be appealed to the Upper Tribunal (Lands Chamber).
Is it worth getting a solicitor for a case like this?
It is recommended to seek advice from a qualified solicitor for a case like this.
