Tenant's Application for Rent Repayment Order Rejected by First-tier Tribunal
📌 In brief
The First-tier Tribunal denied a tenant's request for a Rent Repayment Order because they found no strong evidence that the landlord harassed the tenant. The decision was based on the lack of clear proof of harassment during the relevant period.
⚖️ Legal holding
A tenant is entitled to a Rent Repayment Order if the landlord commits an offence under the Housing and Planning Act 2016.
📖 What the law says
This section defines a rent repayment order as an order that requires a landlord or superior landlord who committed an offense under certain conditions to pay back rent to a tenant or a local housing authority. The offenses covered include various violations like violence for securing entry, eviction or harassment, misuse of possession grounds, breaches of restrictions on letting or marketing, and others listed in the Housing and Planning Act 2016.
This section allows a tenant or a local housing authority to apply to the First-tier Tribunal for a rent repayment order if the landlord has committed an offense covered by the act. The tenant can apply if the offense relates to housing they were renting and was committed within two years of the application. However, for offenses under sections 16J(1) or (2) of the Housing Act 1988, the tenant can apply regardless of the timing. Local housing authorities can also apply but must ensure the offense relates to housing in their area and comply with additional requirements.
Plain-English explanation — does not replace advice from a solicitor.
📖 Technical summary
The Tribunal refused to grant a Rent Repayment Order to the tenant.
📜 Headnote Official document
In CHI/29UB/HMB/2022/0002, the First-tier Tribunal refused to grant a Rent Repayment Order to the tenant, finding insufficient evidence that the landlord committed an offence under the Housing and Planning Act 2016.
📚 Full judgment Official document
OUTCOME: Dismissed
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First-tier Tribunal Property Chamber (Residential Property)
Case reference
: CHI/29UB/HMB/2022/0002
Property
: [ADDRESS] [POSTCODE]
Applicant: [redacted]
Respondent: [redacted]
[NAME]
: [NAME] by tenant for a Rent Repayment Order following an alleged offence committed by the Respondent of ‘eviction or harassment of occupiers’ - Section 43 of the Housing and Planning Act 2016 (“the 2016 Act”)
Date of [NAME] : 11th March 2021 (received 11th March 2022)
Tribunal
: Judge Bruce Edgington
[NAME] & place of hearing : 4th October 2022 as a video hearing from [ADDRESS] [POSTCODE]
____________________________________________
DECISION _________________________________ ©
1. Tribunal refuses to make a Rent Repayment Order against the Respondent.
Reasons
Introduction 2. Rent Repayments Orders (“RROs”) require landlords and/or other people in control of properties who have broken certain laws to repay rent paid either by tenants or by local authorities and are intended to act as a deterrent to prevent offending landlords profiting from breaking such laws.
3. The orders were originally made pursuant to the Housing Act 2004 (“the 2004 Act”) but this [NAME] is made under the later provisions contained in the 2016 Act. Section 41(1) of the 2016 Act says that “A tenant.....may apply to the First-tier Tribunal
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for a rent repayment order against [NAME] who has committed an offence to which this Chapter applies”.
4. Section 40 of the 2016 Act sets out the offences and prefaces the definition by saying “an offence, of a description specified in the table, that is committed by a landlord in relation to housing in England let by that landlord”. One of those offences described is under subsection (3A) of the Protection from Eviction Act 1977 (“the 1977 Act”) and this is the offence relied upon by this Applicant in his statement of case.
5. The subsection says:
“3A Subject to subsection 3(B) below, the landlord of a residential [NAME] or an agent of the landlord shall be guilty of an offence if --- (a) he does acts likely to interfere with the peace or comfort of the residential [NAME] or members of his household, or (b) he persistently withdraws or withholds services reasonably required for the occupation of the premises in question as a residence, and (in either case) he knows, or has reasonable cause to believe, that that conduct is likely to cause the residential [NAME] to give up the occupation of the whole or part of the premises or to refrain from exercising any right or pursuing any remedy in respect of the whole or part of the premises.
3B [NAME] shall not be guilty of an offence under subsection (3A) above if he proves that he had reasonable grounds for doing the acts or withdrawing or withholding the services in question”
6. The Applicant’s position with regard to rent paid is that he claims a repayment order in respect of £2,550.00 in total paid in May, June and July 2021 and the fact that such rent was paid is not challenged by the Respondent.
7. Directions orders were made on the 9th May, 30th May, 23rd June, 7th July and 2nd August 2022 timetabling the case to this hearing. The parties have filed bundles of documents.
Inspection 8. It was not considered that a physical inspection of the property was necessary and none has been requested. It is described by the Applicant as being a 2 bed room flat on the 7th floor of a converted office block. The Tribunal has also considered Google Earth and notes that the block appears to be 9 storeys high.
The Hearing 9. Those attending the hearing were the 2 parties. The Tribunal chair introduced himself and the other Tribunal members. The Respondent was in India and attended via a video link. In the Upper Tribunal case of [NAME] (evidence from abroad; [NAME] guidance) [2021] UKUT 286 (IAC), guidance was given on what to do if someone was giving evidence from abroad. The first thing to do is to get permission from the country where the witness was situated. India had been asked but had not given permission despite a reminder having been sent by the Tribunal on the 25th August 2022. The Respondent had also sent a reminder.
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10. This put the Tribunal in a very difficult position. An allegation was being made against the Respondent that she had committed a criminal offence and if the Tribunal allowed the hearing to proceed, then it would hear evidence from the [NAME] but could not hear any evidence from the accused person despite her attending the hearing and wanting to give evidence. The Tribunal chair therefore asked the Applicant whether his statement in the original [NAME] form was still correct i.e. that he would be content for the case to be decided on the evidence and submissions in the case papers filed, without an oral hearing.
11. There was then some discussion between the parties and the Tribunal members – which did not include evidence – and, in the end, the Applicant confirmed clearly and without any doubt that he would accept a decision based on what was in the papers. The Respondent agreed. The Tribunal decided that this was the fairest way to continue. Otherwise, it felt that there must be an adjournment until either India decided to consent to the evidence being given from there or the Respondent returned to England, both of which were very uncertain in timescale. The chair then said that the Tribunal would make its decision and then send that decision, with reasons, hopefully within a week. The parties then voluntarily left the hearing.
Discussion – has an offence been committed? 12. The jurisdiction of the Tribunal, including the power to order repayment of rent for the period claimed, is not in dispute. It is also not disputed that the Respondent was, at the relevant time, the person having control or management of the property. The first task of the Tribunal is therefore to consider whether it is satisfied, beyond a reasonable doubt, that an offence was being committed in May, June and July 2021 i.e. during the period for which rent is being reclaimed.
13. It is, perhaps, relevant to consider a chronology which appears to include the following significant dates:
1st November 2019 Assured Shorthold tenancy entered into by the parties for 1 year with rent of £850 per calendar month
2nd September 2020 New Assured Shorthold tenancy agreement entered into for a term of 12 months commencing on 1st November 2020 at a rent of £850 per calendar month with (a) a break clause if the tenancy continues after 12 months enabling termination on 2 months’ notice in writing (b) a clause enabling the landlord to inspect the property on 24 hours notice and (c) the Applicant’s father, [NAME] [APPELLANT], being the [NAME]
25th February 2021 the Applicant sent 10 photographs of the interior of the property to the Respondent by e-mail. The Respondent gave notice that as soon as the COVID lockdown was over she would want to physically inspect the property on a regular basis (page 5 of the Applicant’s bundle)
2nd May 2021 Applicant complains to the police for “primary Offence – Harassment – without violence (course of conduct)” for
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period from 1st June 2020 until 22nd May 2021. It is noted that the complaint had been investigated and the case was closed ‘pending further investigative opportunities becoming available’ (page 65 of Applicant’s bundle)
9th May 2021 Respondent asked for a June inspection
22nd May 2021 Applicant’s father (the [NAME]) was copied in to correspondence between the parties by the Respondent. He replies saying that his son is taking COVID guidelines “to the extreme” and “I can understand your position and I shall have a conversation with [NAME]”
11th June 2021 Notice to Quit on 31st October 2021 sent to the Applicant (page 85 of Applicant’s bundle)
16th June 2021 Respondent in India to be with her father (page 73 of her to 3rd August 2021 bundle) who is very ill with leukemia (page 62 of her bundle)
13th July 2021 Applicant requests a further 1 year tenancy (page 102 of Respondent’s bundle)
29th July 2021 Further Notice to Quit on 3rd December 2021 sent to Applicant (page 107 of Applicant’s bundle) as previous standard form used had been amended
4th January 2022 Applicant moved out of subject property (page 120 of Respondent’s bundle) and the Applicant’s father wrote to the Respondent saying “[APPELLANT] has been happy in your flat and was sorry to leave” (page 49 of the Respondent’s bundle)
14. The rent being reclaimed is for May, June and July 2021. The Tribunal will assume that this [NAME] was wrongly dated for 11th March 2021 because it seeks to recover rent paid after that date and such [NAME] was actually received on the 11th March 2022.
15. The statements from the parties are long and each accuses the other of harassment but the details are somewhat sketchy. The Respondent says that the Applicant did not pay the electricity charges on time and the Applicant says that the bills sent were wrong and that he was not paying bills which were not in his name. However, this had clearly been going on well before May 2021 and the rent itself was paid on time.
16. The only real change came when the Respondent wanted to exercise her contractual right to inspect the property. The Applicant said that as he had his mother, father (in their 70’s) and pregnant sister were in a ‘[NAME]’ in the coronavirus pandemic, anyone who visited would have to have the NHS App to show proof of COVID injections, that they had not been told to self isolate and had PPE protection. His sister had not had a COVID injection because of her pregnancy. There are 2 problems with this i.e. (a) the Applicant, in his statement of case at page 4 in his bundle, said that “he lived on his own” and (b) the Respondent says that she was unaware that the sister was pregnant
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and the first notification of the pregnancy seems to be in an e-mail of the 13th July 2021 (page 101 of the Respondent’s bundle).
17. There are several e-mails in the Respondent’s bundle (pages 29-31 and 35-37 for example) where the Respondent tries to arrange an inspection and the Applicant keeps changing the arrangements. The Respondent promised, in writing, that anyone who came for an inspection be it herself, a managing agent or a selling agent, would have PPE protection and would follow government advice on property inspections during the pandemic. However, the Applicant would not change his position. On page 4 of the Applicant’s bundle, he says that at age 12 he had been diagnosed with and treated for ADHD and ‘comorbid Depression’ but there appears to be no evidence that the Respondent was aware of this.
18. On the 22nd May 2021 the Applicant wrote to the Respondent (pages 68 and 69 of the Respondent’s bundle) telling her to stop contacting him and warning her that if she did not comply with his COVID protection requirements “which the government allows me to impose” then this could result in her “prosecution and ultimately imprisonment”.
19. Eventually, after a huge amount of correspondence and other means of communication between the parties, it seems clear that the Respondent decided not to offer a new tenancy at the end of the term granted and Notices to Quit were served, as stated above.
20. The Applicant pursued at least 4 complaints against the Respondent i.e.
(a) [NAME] ([NAME]) wherein a complaint that the Respondent had broken the terms of the Data Protection Acts 1998/2018 was rejected (page 142 of the Respondent’s bundle) (b) [NAME] ([NAME]) wherein the Applicant disputed that £641.35 of the deposit should be paid to the Respondent. His objection was rejected (page 147 of the Respondent’s bundle) (c) Ashford Borough Council, who took no action following a complaint from the Applicant in May 2021 (page 148 of the Applicant’s bundle) and (d) The police when the Applicant complained that the Respondent was committing the same criminal offence as is alleged in this [NAME]. The case was closed by the police as stated above.
21. The problem in this case is that the Applicant has to prove, to the criminal standard, that the Respondent has committed a criminal offence. He alleges, and has to prove, that the Respondent “has done acts likely to interfere with the peace or comfort of the …[NAME] or members of his household” AND she “knows, or has reasonable cause to believe, that that conduct is likely to cause the … [NAME] to give up occupation of … the premises”.
22. In this case there have been many communications between the parties over a period of almost 2 years and the only conclusion this Tribunal can reach is that no criminal offence is proved beyond a reasonable doubt. These are some of the matters it has taken into account:
(i) The main problem during May, June and July 2021 was that the Respondent wanted her property to be inspected either by her or an agent on her behalf as she
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was legally entitled to under the terms of the tenancy agreement. She clearly had to take the COVID pandemic into account and promised to comply with government guidelines. For most of the period of occupation, the Applicant had a job as an [NAME] on the [NAME] and the only inference to be drawn is that he must have been mixing with other people, and yet he would not accept the promises made by the Respondent. He also agreed to inspections but then kept changing the arrangements. (ii) For half of June and the whole of July 2021, i.e. for half of the period in question, the Respondent was in India to be with her very sick father (iii) On the 2nd May 2021, the Applicant complained to the police alleging exactly the same offence as he is now accusing the Respondent of committing. They took no action and closed the case. (iv) It was then, after the complaint to the police, that the Respondent felt that the assured shorthold tenancy should not be extended and a Notice to Quit was served expiring on the last day of the tenancy i.e. 4½ months hence. That was extended for over a month as the 1st form of notice was said to be incorrect and had to be re-served. That was something open to the Respondent to do and the Tribunal can understand why a landlord would take the view that her relationship with this tenant should end following the police complaint. (v) The Applicant made 3 other claims/complaints to various bodies about the Respondent’s behaviour, none of which succeeded. (vi) The Applicant’s father and [NAME], who was in the family ‘[NAME]’ wrote 2 sympathetic and friendly messages to the Respondent as in the chronology above, the last of which was written when the Applicant left the property and said that the Applicant had been happy in the flat and was sorry to leave. His written statement in the Respondent’s bundle at page 12 is dated 29th May 2022 and tells a completely different story, without explanation for the change (vii) On the 13th July 2021 i.e. almost at the end of the period for which a Rent Repayment Order is claimed, the Applicant requested a further 1 year tenancy. This Tribunal considers that if the Applicant seriously thought that the alleged criminal offence had been ongoing for 2½ months at that time, he would not have asked for this extension.
Conclusion 23. The decision of the Tribunal based on the evidence before it, is that it is not satisfied beyond a reasonable doubt that the Respondent committed the alleged criminal offence. There is no evidence that she sought to interfere with the peace or comfort of the Applicant and/or his family and until she gave several months’ notice she would not re- new the tenancy at the end of the term, there is no evidence to indicate that she wanted the Applicant to give up possession of the property. Therefore the [NAME] for a Rent Repayment Order is refused.
.......................................... Judge Edgington 5th October 2022
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ANNEX - RIGHTS OF APPEAL
i. [NAME] wishing to appeal this decision to the Upper Tribunal (Lands Chamber) must seek permission to do so by [NAME] written [NAME] by email to [EMAIL] to the First-tier Tribunal at the Regional office which has been dealing with the case.
ii. The [NAME] for permission to appeal must arrive at the Regional office within 28 days after the Tribunal sends written reasons for the decision to the [NAME].
iii. If the [NAME] is not made within the 28 day time limit, such [NAME] must include a request for an extension of time and the reason for not complying with the 28 day time limit; the Tribunal will then look at such reason(s) and decide whether to allow the [NAME] for permission to appeal to proceed despite not being within the time limit.
iv. The [NAME] for permission to appeal must identify the decision of the Tribunal to which it relates (i.e. give the date, the property and the case number), state the grounds of appeal, and state the result the party [NAME] the [NAME] is seeking.
📊 How courts decide similar cases
Among 12 similar decisions in this collection:
- First-tier Tribunal (Property Chamber) First-tier Tribunal Grants Rent Repayment Order Against Unlicensed Landlord
- First-tier Tribunal (Property Chamber) Tenants Win Rent Repayment Orders Over Unlicensed HMO
- First-tier Tribunal (Property Chamber) Tenant awarded rent repayment order for landlord's offenses under Housing a…
- First-tier Tribunal (Property Chamber) Tenant awarded rent repayment order in First-tier Tribunal
- First-tier Tribunal (Property Chamber) Tribunal Sets Freehold Purchase Price at £2,283
- First-tier Tribunal (Property Chamber) Tenant Wins Rent Repayment Order Against Unlicensed HMO Landlord
- First-tier Tribunal (Property Chamber) Tribunal Sets Freehold Purchase Price at £2,180
- First-tier Tribunal (Property Chamber) First-tier Tribunal Grants Rent Repayment Order Against Landlord
- First-tier Tribunal (Property Chamber) First-tier Tribunal Sets Price for Freehold Purchase When Landlord Untracea…
A snapshot of this collection — not a prediction of your case's outcome.
⚖️ What tends to weigh in cases like this
✅ Tends to be accepted
- The landlord committed an offense under the Housing and Planning Act 2016.
- The landlord committed an offense under the Housing Act 2004.
- The landlord could not be found.
- The tenant is entitled to a rent repayment order if the landlord commits an offense under the Housing and Planning Act 2016.
- The tenant is entitled to purchase the reversionary freehold interest where the landlord cannot be found.
❌ Tends to be rejected
- The landlord did not commit an offense under sections 1(2), (3) or 3A of the Protection from Eviction Act 1977 or section.
Patterns observed in similar cases in this collection — every case is unique.
❓ Frequently asked questions
What did this decision decide?
The Tribunal refused to grant a Rent Repayment Order to the tenant.
Who was involved?
The tenant and the landlord were involved.
How did the court decide, and why?
The court decided that there was insufficient evidence to prove that the landlord committed an offence under the Housing and Planning Act 2016.
Which laws or rules were applied?
The Housing and Planning Act 2016, specifically sections 40 and 41, and the Protection from Eviction Act 1977, section 3A.
What was the argument that mattered most?
The argument that mattered most was the lack of clear evidence showing that the landlord's actions constituted harassment under the law.
Was the decision for or against the person who brought the case?
The decision was against the tenant.
What does this mean for someone in a similar situation?
Someone in a similar situation may find it challenging to obtain a Rent Repayment Order without substantial evidence of harassment by the landlord.
What evidence or documents mattered?
Correspondence between the tenant and landlord, as well as the tenant's complaints to authorities, were considered.
Can a decision like this be appealed?
Yes, the decision can be appealed to the Upper Tribunal (Lands Chamber) if permission is granted.
Is it worth getting a solicitor for a case like this?
Yes, it is recommended to seek legal advice from a qualified solicitor for cases involving Rent Repayment Orders.
