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AllowedFirst-tier Tribunal (Property Chamber)·

Tenant Secures New Property Manager Due to Landlord Neglect

Case No.

📌 In brief

A tenant successfully got a new manager appointed for a property because the landlord wasn't maintaining it properly. The new manager will focus on ensuring a person is safe and insured.

⚖️ Legal holding

A tenant is entitled to have a property managed by a competent manager when the landlord fails to maintain a person properly.

Topics

property managementlandlord and tenant act

Provisions

Landlord and Tenant Act 1987 s.24Landlord and Tenant Act 1985 s.20ZA

📖 What the law says

Landlord and Tenant Act 1987 s.24

The appropriate tribunal can appoint a manager to handle the management of a property if they find that a relevant person is breaching their obligations to the tenant regarding property management. Additionally, the tribunal must be convinced that it is fair and practical to make such an appointment considering all the circumstances.

Plain-English explanation — does not replace advice from a solicitor.

📖 Technical summary

The tribunal appointed a new manager for a property due to the landlord's neglect.

📜 Headnote Official document

The tribunal appointed Mr Peter Cobrin as the manager of a property for three years after the landlord failed to address significant issues, including lack of insurance and fire safety concerns.

📚 Full judgment Official document

OUTCOME: Allowed

FIRST-TIER TRIBUNAL PROPERTY CHAMBER (RESIDENTIAL PROPERTY) Case Reference : LON/00AY/LAM/2024/0502 Property : 25 The Pavement, London [POSTCODE] Applicants : [redacted] : [COUNSEL] Solicitors - Mr [COUNSEL] Respondent : [redacted] [NAME] (2) Representative : Mr [COUNSEL] The Manager : [NAME] Tribunal members :

Judge Dutton Miss M Krisko BSc (Est Man) FRICS Date of Decision : 12 February 2025

DECISION _____________________________________________________

The tribunal determines that it will appoint Mr [NAME] of [COMPANY] to be the appointed manager of [NAME] 25 The Pavement, London [POSTCODE] ([NAME]) for a period of three (3) years from the 24 February 2025 on the terms of the Order annexed hereto .

Background 1. On 10 September 2024 the Applicants applied to the tribunal for an order seeking to appoint Mr [NAME] (Mr [NAME]) as the manager of [NAME] under the provisions of s24 Landlord and Tenant Act 1987.

2. This followed on from the service of a Notice under s22 of the Act dated 13 February 2024, which was not acted upon by either of the Respondents. The Notice set out in detail the faults of the Landlord.

3. It should be noted that although the Landlords appear as two companies it is the case that [NAME] was dissolved in July 2023 and [NAME] was purportedly transferred to [COMPANY] in January 2024, although for reasons, which are unclear registration of such transfer has still not been completed. It is to cover this uncertainty that both companies are named. It does appear that Mr [NAME] is the controlling director of both. Indeed, by and email dated 21 January 2025 he indicates his agreement to a management order being made. This is also recorded in a telephone attendance note of Mr [NAME] of Anthony Gold Solicitors dated 25 October 2024.

4. At hearing on 29 January 2025, we had before us a bundle running to some 212 pages comprising the application and statement of case, directions, a draft management order and a report from Mr [NAME] setting out his experience and his intentions. We were also provided with details of the three leases at the [NAME] with their Land Registry details, company searches against the [NAME], the s22 Notice, details of the sums the Applicants have spent at [NAME] and the latest insurance policy, which expired on 23 November 2023. This lack of insurance cover was one of the driving factors behind the application under s24 of the Act.

[NAME] 5. [NAME] is a three-storey terraced building with commercial premises at ground floor level and two flats on the two floor above. The commercial premises, we were told, is being used as a café, with the tenant apparently holding over under a lease which expired in October last year. A copy of the lease was provided, and the terms have been noted by us.

6. The flats are held under what would appear to be leases having near identical terms both having been extended to 189 years from 25 March 1982 with no rent payable. It seems that neither Applicant resides at the [NAME], the flats being sublet.

Hearing

7. We have considered the statement of case submitted by the solicitor for the Applicants, the terms of the s22 Notice, the report of Mr [NAME], which included an inspection of the [NAME] last week and the photographs he took at that time and the apparent consent to the application by Mr [NAME].

8. At the hearing we were impressed with Mr [NAME], who has experience in managing properties generally and in particular mixed-use properties. We considered the terms of the Management Order and indicated that there would be some alterations we would wish to make, and that the Tribunal had produced its own template for the Order that we would wish to consider.

9. It was agreed that the term would be for 3 years and not 5 and that we would consider the managers ability to recover the rent from the commercial premises, whilst they remained occupied. We shall return to this in the decision section.

10. We were also asked to consider granting dispensation from the consultation requirements under s20ZA of the Landlord and Tenant Act 1985 in respect of any works Mr [APPELLANT] considered would be required in the management Order. We declined to do so, as it seems to us that either an application is made in advance of the works, or the works are undertaken and the application made subsequently. To do so without the Applicants or the Landlord having the right to object was inappropriate. We did indicate to Mr [NAME] that given the lack of fire reports and other health and safety issues we considered that such an application for dispensation would be likely granted.

11. We were told that the commercial and residential premises had no common parts between them, the only common parts being the stairways within the residential part.

12. Mr [NAME] said that his immediate concerns were (a) to ensure that [NAME] was safe within the Fire Regulations and that he would be instructed an Assessor to report as soon as possible. A consultation with the Fire Brigade would also be undertaken. He was concerned that there appeared to be no compartmentalisation, no fire doors and no fire alarms and (b) and that as soon as possible, he would be seeking insurance cover for [NAME].

Decision 13. We are satisfied that it is just and convenient to appoint Mr [NAME] on the terms of the attached management order, for a term of three (3) years from 24 February 2025 for a term of 3 years

14. We have considered whether it would be appropriate to give the manager powers to receive and retain the rent of the commercial premises on terms. We consider, in the circumstances of this case that it would be reasonable so to do. Our finding on this issue is that the Landlord has shown scant regard for the wellbeing of [NAME] or the tenants. There is little in it for him, other than the commercial rent. Even then it would seem that the commercial lessee is holding over, the lease having expired last year. The failure to insure is unforgiveable.

15. [NAME], from the photographs taken by Mr [NAME], is in need of refreshment and the usage of the common accessway for storage of such items and a bike, golf clubs and shoes constitute a danger if evacuation was required. The lack of fire safety and protection is concerning.

16. There is a lack of involvement on the part of the Applicants. They did not make any statements in support of their case, nor did they attend the hearing. We were told that they were fully aware of the proposed management terms and in agreement with same. It is clear that for some time they have self- managed, as evidenced by the list of expenditure for 2023 and 2024 but they have sublet their flats.

17. The Order is attached. We have concluded that the use of the Tribunal’s preferred Order is a route we should take but we consider we have included all that was sought by Mr [NAME] to enable him to effectively manage [NAME]. We ask that he provided a report by 1 September 2025 to confirm the progress he has made. He is of course free to make any application before then if further or amended powers are required.

Judge Dutton

Date 12 February 2025

📊 How courts decide similar cases

Among 11 similar decisions in this collection:

A snapshot of this collection — not a prediction of your case's outcome.

⚖️ What tends to weigh in cases like this

✅ Tends to be accepted

  • The landlord fails to maintain the property properly.
  • There is a breakdown in communication and management among landlords.
  • A manager can be appointed under the Landlord and Tenant Act 1987.
  • Tenants are entitled to effective property management.
  • Disputes between tenants and the landlord exist.

Patterns observed in similar cases in this collection — every case is unique.

❓ Frequently asked questions

What did this decision decide?

It decided to appoint a new manager for a property where the landlord was neglecting maintenance.

Who was involved?

The tenant applied for a new manager, while the landlord failed to address important issues.

How did the court decide, and why?

The court decided to appoint a new manager because the landlord was not maintaining the property properly, posing safety risks.

Which laws or rules were applied?

The Landlord and Tenant Act 1987 and 1985 were applied.

What was the argument that mattered most?

The argument that mattered most was the landlord's failure to maintain the property safely and properly.

Was the decision for or against the person who brought the case?

The decision was for the tenant.

What does this mean for someone in a similar situation?

Someone in a similar situation may be able to get a new manager appointed if the landlord is neglecting the property.

What evidence or documents mattered?

Evidence of the landlord's neglect, such as lack of insurance and fire safety issues, was crucial.

Can a decision like this be appealed?

Yes, decisions like this can be appealed to a higher court.

Is it worth getting a solicitor for a case like this?

It is always recommended to seek advice from a qualified solicitor for cases like this.

Official source: First-tier Tribunal (Property Chamber) headnote and full judgment reproduced from the court's public records. View on the official source ↗Summary, holding, technical summary and questions: produced by Artificial Intelligence based on the official headnote and judgment. These are VadeLab’s own material and are not the work of the Court.This decision was issued by the First-tier Tribunal (Property Chamber) and is reproduced from its published records. VadeLab is not affiliated with, and this page is not endorsed by, that court or tribunal.