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First-tier Tribunal (Property Chamber)·

Tenant Successfully Challenges Service Charges Under Landlord and Tenant Act 1985

Case No.

📌 In brief

In this case, a tenant challenged the service charges imposed by the landlord over three years. The First-tier Tribunal reviewed the charges and found them to be reasonable based on the costs incurred by the landlord. The decision was made under the Landlord and Tenant Act 1985.

⚖️ Legal holding

A tenant is entitled to challenge the reasonableness of service charges under the Landlord and Tenant Act 1985.

Topics

service chargesLandlord and Tenant Act 1985

Provisions

Landlord and Tenant Act 1985 s.18Landlord and Tenant Act 1985 s.20CLandlord and Tenant Act 1985 s.27A

📖 What the law says

Landlord and Tenant Act 1985 s.18

The term 'service charge' refers to an amount paid by a tenant as part of or in addition to rent, which covers services, repairs, maintenance, improvements, insurance, or the landlord's management costs. It can vary based on the 'relevant costs,' which include the actual or estimated costs incurred by the landlord for these purposes.

Plain-English explanation — does not replace advice from a solicitor.

📖 Technical summary

The Tribunal ruled on the reasonableness of service charges for three years.

📜 Headnote Official document

The First-tier Tribunal ruled on the reasonableness of service charges for three years under the Landlord and Tenant Act 1985. The decision was based on the costs incurred by the landlord and the tenant's contribution to these costs.

📚 Full judgment Official document

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FIRST-TIER TRIBUNAL [NAME] (RESIDENTIAL PROPERTY) Case Reference : BIR/00CN/LIS/2022/0023

Property : Flat 2 [NAME], [ADDRESS], [POSTCODE]

Applicant : [redacted] Respondent: [redacted] Service charges, Section 27A, 20C and 22 of the Landlord and Tenant Act 1985.

Tribunal Members : Judge [NAME], LLB, BA. Mr T. W. Jones, FRICS.

Date of Decision : 16 February 2023

DECISION

© CROWN COPYRIGHT 2023

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Application and background

1. The Applicant in this case is [NAME]) [APPELLANT], the freeholder and the Respondent tenant is Mr R. [RESPONDENT]. The management company is [APPELLANT]. The property is Flat 2 [NAME], [ADDRESS], [POSTCODE]

2. The application for a determination of liability to pay and reasonableness of service charges, is made by the Freeholder and is dated 5 July 2022, received by the Tribunal on 13 September 2022. This was copied to the Respondent.

3. Directions were issued on 7 October 2022, by Regional Surveyor Ward. Direction 6 requires the Respondent to provide a statement in response to the Applicants case, by 22 November 2022. That Direction has not been complied with.

4. On 14 December 2022, Regional Judge Jackson issued further Directions containing a Barring Warning. This warning stated that the Respondent had until 4pm on 23 December 2022 to comply with Direction 6 of the Directions of 7 October 2022 (to serve a statement in response) and that if he failed to do so the Respondent would be automatically barred from taking any further part in the proceedings under Rules 9(1) and 9(7)(a) of the Tribunal Procedure (First-tier Tribunal)([NAME]) Rules 2013. This Directions Barring Warning has not been complied with.

5. On 10 January 2023 Regional Judge Jackson made a Barring Order. The Respondent is barred from taking any further part in the proceedings under Rule 9(1) and Rule 9(7)(a) of the Tribunal Procedure (First-tier Tribunal)([NAME]) Rules 2013. Further, The Tribunal need not consider any response or other submission made by the Respondent and may summarily determine all issues against the Respondent under Rule 9(8) of the Tribunal Procedure (First-tier Tribunal)([NAME]) Rules 2013.

6. The Applicant did comply with Directions and has served a bundle of evidence that is 535 pages in length. The application relates to service charge years 2019, 2020 and 2021 and the bundle contains;

• the lease to the property, • a statement of case (called an Applicants Response), • H. M. Land Registry documents proving freehold and leasehold title to the property,

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• Section 20 Landlord and Tenant Act 1985 major works consultation evidence, • insurance documents, • accounts invoices and orders for each service charge year in dispute • a Scott Schedule covering each service charge year in dispute.

7. The Applicant has consented to the case being dealt with by consideration of the written evidence only. The Respondent has not made any response to this application at all. Direction 8 of the Directions of 7 October 2022 indicate that the Tribunal will decide if an inspection of the property is necessary. The Tribunal decides that no inspection is required.

8. The Tribunal has checked the arithmetic in calculating the amount of service charges demanded and they are dealt with in the determination. The Tribunal notes that page 535 of the bundle actually refers to service charge year 2021 and not service charge year 2020.

9. The case has been listed to be determined by a Tribunal on 3 February 2023, by the Tribunal considering the written evidence.

The law

Section 18 of the Landlord and Tenant Act 1985. Meaning of "service charge" and "relevant costs".

(1) In the following provisions of this Act "service charge" means an amount payable by a tenant of a dwelling as part of or in addition to the rent— (a) which is payable, directly or indirectly, for services, repairs, maintenance, improvements or insurance or the landlord's costs of management, and (b) the whole or part of which varies or may vary according to the relevant costs. (2) The relevant costs are the costs or estimated costs incurred or to be incurred by or on behalf of the landlord, or a superior landlord, in connection with the matters for which the service charge is payable. (3) For this purposes— (a) "costs" includes overheads, and (b) costs are relevant costs in relation to a service charge whether they are incurred, or to be incurred, in the period for which the service charge is payable or in an earlier or later period.

Section 20C of the Landlord and Tenant Act 1985. Limitation of service charges: costs of proceedings.

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(1) A tenant may make an application for an order that all or any of the costs incurred, or to be incurred, by the landlord in connection with proceedings before a court or leasehold valuation tribunal (relevant tribunal), or the Lands Tribunal, or in connection with arbitration proceedings, are not to be regarded as relevant costs to be taken into account in determining the amount of any service charge payable by the tenant or any other person or persons specified in the application. (2) The application shall be made— (a) in the case of court proceedings, to the court before which the proceedings are taking place or, if the application is made after the proceedings are concluded, to a county court; (b) in the case of proceedings before a leasehold valuation tribunal, to the tribunal before which the proceedings are taking place or, if the application is made after the proceedings are concluded, to any leasehold valuation tribunal;(c) in the case of proceedings before the Lands Tribunal, to the tribunal; (d) in the case of arbitration proceedings, to the arbitral tribunal or, if the application is made after the proceedings are concluded, to a county court. (3) The court or tribunal to which the application is made may make such order on the application as it considers just and equitable in the circumstances."

Section 27A of the Landlord and Tenant Act 1985. Liability to pay service charges: jurisdiction

(1) An application may be made to a leasehold valuation tribunal for a determination whether a service charge is payable and, if it is, as to— (a) the person by whom it is payable, (b) the person to whom it is payable, (c) the amount which is payable, (d) the date at or by which it is payable, and (e) the manner in which it is payable. (2) Subsection (1) applies whether or not any payment has been made. (3) An application may also be made to a leasehold valuation tribunal for a determination whether, if costs were incurred for services, repairs, maintenance, improvements, insurance or management of any specified description, a service charge would be payable for the costs and, if it would, as to— (a) the person by whom it would be payable, (b) the person to whom it would be payable, (c) the amount which would be payable, (d) the date at or by which it would be payable, and (e) the manner in which it would be payable. (4) No application under subsection (1) or (3) may be made in respect of a matter which— (a) has been agreed or admitted by the tenant,

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(b) has been, or is to be, referred to arbitration pursuant to a post- dispute arbitration agreement to which the tenant is a party, (c) has been the subject of determination by a court, or (d) has been the subject of determination by an arbitral tribunal pursuant to a post-dispute arbitration agreement. (5) But the tenant is not to be taken to have agreed or admitted any matter by reason only of having made any payment. (6) An agreement by the tenant of a dwelling (other than a post-dispute arbitration agreement) is void in so far as it purports to provide for a determination— (a) in a particular manner, or (b) on particular evidence, of any question which may be the subject of an application under subsection (1) or (3). (7) The jurisdiction conferred on a leasehold valuation tribunal in respect of any matter by virtue of this section is in addition to any jurisdiction of a court in respect of the matter. The Tribunal Procedure (First-tier Tribunal)([NAME]) Rules 20139. Rule 9, Striking out a party's case (1) The proceedings or case, or the appropriate part of them, will automatically be struck out if the applicant has failed to comply with a direction that stated that failure by the applicant to comply with the direction by a stated date would lead to the striking out of the proceedings or that part of them. (7) This rule applies to a respondent as it applies to an applicant except that— (a) a reference to the striking out of the proceedings or case or part of them is to be read as a reference to the barring of the respondent from taking further part in the proceedings or part of them (8) If a respondent has been barred from taking further part in proceedings under this rule and that bar has not been lifted, the Tribunal need not consider any response or other submission made by that respondent, and may summarily determine any or all issues against that respondent.

Relevant Provisions of the lease

10. The lease was made on 23 November 1964 and has a term of 99 years, commencing 24 June 1964. The Respondent acquired the remainder of the lease on 8 February 2002.

11. Clause 2(iii)requires the Respondent to keep the flat in good and substantial repair and condition, painted and decorated every five years.

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12. Clause 2(viii) requires the Respondent to pay a nine eightieths share of all costs, outgoing and matters mentioned in the fourth schedule.

13. Clause 3(iii) requires the Applicant to keep the Mansion (housing the property) garages and grounds in good repair and insured.

14. The fourth schedule contains 4 clauses that require the Respondent to contribute towards all the usual service charge costs that are being claimed in this case, including insurance and a 10% management charge. On balance, the Tribunal determines that the fourth schedule is wide enough in its description of costs covered to include fire safety costs and accounting costs, alternatively the Tribunal determines that since such costs must be expended for the proper management of the site and also because of the requirements of section 22 of the Landlord and Tenant Act 1985 (requiring accounts to be available) that there is an implied term that they are covered by the fourth schedule.

Deliberations

15. The Tribunal met on 3 February 2023 to determine the issues in the case.

16. Having determined that the service charge costs being demanded are such that they can be charged the Tribunal then considers the individual service charge costs in question.

17. The Tribunal determines that all service charge costs have been properly demanded and charged at a reasonable level and that the Tribunal is able to make this determination pursuant to Rule 9(8) of the Tribunal Procedure (First-tier Tribunal)([NAME]) Rules 2013, that states that “If the Respondent has been barred from taking further part in the proceedings under this rule and the bar has not been lifted, the Tribunal need not consider any response or other submission made by the Respondent, and may summarily determine any or all issues against the Respondent”.

18. The Tribunal therefore determines that the Respondent shall be required to pay the following sums.

19. Service charge year 2019.

 General repairs and maintenance

£144.02  Electrical maintenance

£47.66  Fire safety

£318.20  Building works (section 20 consultation) £2,302.24  Electricity

£200.85  Management fees

£369.73

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 Accountancy

£76.95  Surveyor’s fees

£22.28  Building insurance

£607.63 Total

£4,089.56

20. Service charge year 2020.

 Electrical maintenance

£37.40  Fire safety

£182.42  Electricity

£4.50  Management fees

£66.90  Surveyor’s fees

£22.28  Bank charges

£2.53  Building insurance

£442.13 Total

£758.16

21. Service charge year 2021

 General repairs and maintenance

£509.69  Electrical maintenance

£180.64  Fire safety

£408.72  Electricity

£22.42  Management fees

£165.42  Accountancy

£39.89  Bank charges

£2.78  Building insurance

£427.94  Risk assessment

£62.10 Total

£1,819.60 Grand total for service charge years 2019, 2020 and 2021

£6,667.32

22. The above figures are all due for payment now, the Tribunal therefore determines that the Respondent must pay the sum of £6,667.32 to the Applicant, forthwith.

Decision

23. The Tribunal Decides that the Applicant must pay the sum of £6,667.32 to the Applicant, forthwith.

24. Appeal against this Decision is to the Upper Tribunal. Should either party wish to appeal against the Decision they must do so within 28 days of the Decision being sent to them, by delivering to this First-tier Tribunal an application asking for permission to appeal, stating the grounds for that appeal, particulars of the appeal, the paragraph

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numbers of the Decision that are challenged and the outcome that the applicant seeks from making the appeal.

Judge [NAME]

16th February 2023

📊 How courts decide similar cases

Among 12 similar decisions in this collection:

A snapshot of this collection — not a prediction of your case's outcome.

⚖️ What tends to weigh in cases like this

✅ Tends to be accepted

  • The court allowed challenges when the service charges appeared unreasonable.
  • Cases were often allowed when tenants could show discrepancies in how charges were applied.
  • The court favored claims where tenants demonstrated that landlords failed to provide adequate services.
  • Claims were successful when tenants could prove that the landlord did not follow proper procedures in setting charges.
  • Cases were often allowed in part when some charges were deemed reasonable while others were not.

❌ Tends to be rejected

  • The court dismissed cases when tenants failed to provide substantial evidence of unreasonableness in service charges.
  • Cases were dismissed when tenants could not clearly demonstrate discrepancies in charge application.
  • The court rejected claims where tenants did not provide sufficient proof of inadequate services provided by landlords.
  • Claims were dismissed when tenants could not show that the landlord had followed improper procedures in setting charges.
  • Cases were dismissed when tenants could not provide clear evidence that all service charges were unreasonable.

Patterns observed in similar cases in this collection — every case is unique.

❓ Frequently asked questions

What did this decision decide?

The decision confirmed the reasonableness of the service charges for three years.

Who was involved?

The case involved a tenant and a landlord, with the tenant challenging the service charges.

How did the court decide, and why?

The court decided that the service charges were reasonable based on the costs incurred by the landlord.

Which laws or rules were applied?

The Landlord and Tenant Act 1985 sections 18, 20C, and 27A were applied.

What was the argument that mattered most?

The argument that mattered most was the reasonableness of the costs incurred by the landlord.

Was the decision for or against the person who brought the case?

The decision was against the tenant who brought the case.

What does this mean for someone in a similar situation?

Someone in a similar situation should carefully review the costs and ensure they are reasonable before challenging them.

What evidence or documents mattered?

Evidence included the lease, statements of case, HM Land Registry documents, and accounts invoices.

Can a decision like this be appealed?

Yes, the decision can be appealed to the Upper Tribunal within 28 days.

Is it worth getting a solicitor for a case like this?

It is always recommended to seek advice from a qualified solicitor for cases involving legal challenges.

Official source: First-tier Tribunal (Property Chamber) headnote and full judgment reproduced from the court's public records. View on the official source ↗Summary, holding, technical summary and questions: produced by Artificial Intelligence based on the official headnote and judgment. These are VadeLab’s own material and are not the work of the Court.This decision was issued by the First-tier Tribunal (Property Chamber) and is reproduced from its published records. VadeLab is not affiliated with, and this page is not endorsed by, that court or tribunal.