Tenant Wins Rent Repayment Order Due to Landlord's HMO Licensing Violation
📌 In brief
The First-tier Tribunal granted a rent repayment order to a tenant because the landlord failed to obtain a mandatory HMO license during the tenancy period. The Tribunal ruled that the landlord had committed an offence under the Housing Act 2004, and thus was required to repay the rent collected during the unlicensed period.
⚖️ Legal holding
A landlord must obtain a mandatory HMO license for properties subject to selective licensing schemes to avoid rent repayment orders.
📖 What the law says
If a house needs to be licensed under the Housing Act but isn't, an offense is committed by the landlord or anyone controlling the house. It's a defense if proper notification or application for a license was made and is still valid. Other defenses include proving a reasonable excuse for the situation or taking all reasonable steps to ensure licensing.
A tenant can apply to the First-tier Tribunal for a rent repayment order if the landlord committed an offense related to housing rented to the tenant within two years of the application date.
Plain-English explanation — does not replace advice from a solicitor.
📖 Technical summary
The Tribunal granted a rent repayment order due to the landlord's failure to obtain a mandatory HMO license during the tenancy period.
📜 Headnote Official document
The First-tier Tribunal granted a rent repayment order to a tenant due to the landlord's failure to obtain a mandatory HMO license during the tenancy period. The Tribunal ruled that the landlord had committed an offence under the Housing Act 2004, and thus was required to repay the rent collected during the unlicensed period.
📚 Full judgment Official document
OUTCOME: Allowed
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P
FIRST-TIER TRIBUNAL PROPERTY CHAMBER (RESIDENTIAL PROPERTY)
Case reference
:
CAM/00KF/HMG/2024/0002
Property :
[ADDRESS], Southend, [POSTCODE]. Applicant: [redacted] : Ms [APPELLANT] of [NAME] Respondent: [redacted] : In Person Type of [NAME] :
[NAME] for a rent repayment order under s.41(1) and (3) of the Housing and Planning Act 2016 Tribunal :
Judge [NAME] of hearing and venue :
25 April 2025, Cambridge Magistrates Court
Date of decision : 6 May 2025
DECISION
© CROWN COPYRIGHT
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DECISION
(1) The Tribunal determines that it shall exercise its discretion to make a rent repayment order, in terms that the Respondent shall pay to the Applicant within 28 days of the date of this decision the sum of £2818.75.
(2) The Respondent shall reimburse the Applicant the [NAME] fee of £100, together with the fee of £200 for the hearing, also within 28 days of the date of this decision.
REASONS Background 1. On 25 October 2007 the Respondent was registered with leasehold title to the property.
2. On 1 December 2021 the Ward in which the Property is situated became subject to selective HMO licencing.
3. On 30 and 31 May 20 22 the Respondent had communications with Southend On Sea Council in respect to a licencing [NAME].
4. On 16 June 2022 the Respondent initiated a HMO licencing [NAME] with Southend On Sea Council.
5. On 5 July 2022 the Respondent granted to the Applicant a tenancy of the Property to last until 4 January 2023 at a rent of 710 per calendar month.
6. On 8 August 2022 the Applicant began paying rent to the Respondent via internet banking.
7. On 25 October 2022 the Council wrote a letter addressed to the owner of the Property indicating that there was no evidence of a HMO licence.
8. On 9 November 2022 the Council wrote a chaser letter.
9. On 2 August 2023 the Council wrote to the Respondent directly.
10. On 11 August 2023 the Applicant gave the Respondent 28 days notice to quit the Property, which the Respondent initially refused to accept.
11. On 17 August 2023 the Council wrote again to the Respondent, saying the date for him to make an [NAME] for an HMO licence had expired. On the same day, he responded to say he could not upload documents online.
12. On 18 August 2023 the Respondent paid the licence [NAME] fee and submitted his [NAME], with all documents being posted.
13. On 15 September 2023 a landlord checkout report was completed in respect of the Property.
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14. On 13 October 2023 a HMO licence was issued to the Respondent for the Property.
15. On 12 December 2023 an Adjudicator made written findings in respect of the tenant’s deposit.
16. On 16 January 2024 the Council wrote to the Respondent confirming that he had started an [NAME] on 16 June 2022. The [NAME]
17. On 15 January 2024 the [NAME] was made for a rent repayment order by the Applicant against the Respondent. The grounds for the [NAME] were stated to be: there was a selective licencing scheme in place, but no licence granted; the Applicant was a tenant between 5 July 2022 and 12 August 2023; the Applicant therefore claimed a rent repayment of £8645 in respect of the above period.
18. On 20 September 2024 directions were given by the Tribunal Procedural Judge. These were later extended.
19. On 15 October 2024 the Applicant made a witness statement and provided a bundle of documents.
20. On 1 November 2024 the Tribunal extended time for the Respondent to provide his bundle, but by 7 November 2024 the Applicant was complaining he had not received it.
21. On 17 December 2024 the Tribunal wrote to the parties, stating the Applicant could only rely on the bundle which was provided in October 2024.
22. On 13 February 2025 the Applicant obtained a witness statement from a person called [NAME].
23. On the 13 February 2025 the Tribunal refused to strike out the [NAME], which the Respondent had requested in writing.
24. On 24 March 2025 the Respondent provided a document entitled “Areas of Mitigation”. The Hearing 25. The Applicant was represented at the face to face hearing by Miss [RESPONDENT] of [NAME]. The Respondent represented himself.
26. There was a preliminary issue. The Respondent contended that he had received a composite 309 page bundle from the Applicant on Easter Saturday, and given the Tribunal's direction in December 2024, the [NAME] should be dismissed, because he had not had enough time to prepare using that bundle, given he has a condition similar to dyslexia. The Tribunal resolved this difficulty by suggesting to the parties that the Respondent use his own
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bundle and the Applicant his original October 2024 bundle, to which both parties agreed. The additional witness statement of Mr [NAME] was then admitted in evidence as a separate document.
27. The parties then called their evidence and made representations, issue by issue. The Issues 28. As the Tribunal directions state, the issues are: (1) Whether the Tribunal is satisfied beyond reasonable doubt that the landlord has committed the alleged offence. (2) Whether the offence related to housing that, at the time of the offence, was let to the tenant. (3) Was an offence committed by the landlord in the period of 12 months ending with the date the [NAME] was made? (4) What is the maximum amount that can be ordered under section 44(3) of the Act? (5) What account must be taken of: (a) The conduct of the landlord? (b) The financial circumstances of the landlord? (c) Whether the landlord has at any time being convicted of an offence? (d) The conduct of the tenant? (e) Any other factors? Relevant Law 29. Section 95 of the Housing Act 2004 provides (so far as is material): “95 Offences in relation to licensing of houses under this Part (1) A person commits an offence if he is a person having control of or managing a house which is required to be licensed under this Part (see section 85(1)) but is not so licensed. … (3) In proceedings against a person for an offence under subsection (1) it is a defence that, at the material time—
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(a)a notification had been duly given in respect of the house under section 62(1) or 86(1), or (b)an [NAME] for a licence had been duly made in respect of the house under section 87, and that notification or [NAME] was still effective (see subsection (7)). (4) In proceedings against a person for an offence under subsection (1) or (2) it is a defence that he had a reasonable excuse— (a)for having control of or managing the house in the circumstances mentioned in subsection (1), or (b)for failing to comply with the condition, as the case may be. … (6B)If a local housing authority has imposed a financial penalty on a person under section 249A in respect of conduct amounting to an offence under this section the person may not be convicted of an offence under this section in respect of the conduct. (7) For the purposes of subsection (3) a notification or [NAME] is “effective” at a particular time if at that time it has not been withdrawn, and either— (a)the authority have not decided whether to serve a temporary exemption notice, or (as the case may be) grant a licence, in pursuance of the notification or [NAME], or (b)if they have decided not to do so, one of the conditions set out in subsection (8) is met. (8) The conditions are— (a)that the period for appealing against the decision of the authority not to serve or grant such a notice or licence (or against any relevant decision of the appropriate Tribunal) has not expired, or (b)that an appeal has been brought against the authority’s decision (or against any relevant decision of such a Tribunal) and the appeal has not been determined or withdrawn. (9) In subsection (8) “relevant decision” means a decision which is given on an appeal to the Tribunal and confirms the authority’s decision (with or without variation).”
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Discussion and determination (1) Whether the Tribunal is satisfied beyond reasonable doubt that the landlord has committed the alleged offence.
30. Miss [APPELLANT] called the Applicant to confirm his witness statement. She then made representations on the first issue. It was not in dispute that there was no HMO licence until 13 October 2023, she said. She contended that the Respondent was the person in control of the accommodation, as he received the rack rent. But he also met the definition of a person managing, for the purposes of s.263 of the Housing Act 2004.
31. Whilst she accepted that the Respondent had appeared to start an [NAME] for a licence on 16 June 2022, there was no further evidence that it had progressed beyond starting; and that an [NAME] was not “duly made” for the purposes of the defence under s.95(3) of the Act unless and until he had paid for it. Moreover, there would have been no need for the Council to have written in the terms it did in October 2022, had a licence [NAME] been duly made.
32. The Respondent contended the [NAME] had been duly made; that he had made a part payment for a licence, he believed, but had no documentary evidence of it; nor could he remember getting any acknowledgment from the Council of the [NAME] having been submitted. He thought it was enough that the [NAME] had been started online. He confirmed he had not used his lettings agents to make the [NAME], only as a tenant-finder, with the day-to-day management of the Property being his alone.
33. The Tribunal is satisfied that the constituent elements of s.95(1) are made out. The only issue is whether the Respondent has a defence on balance of probability under either subsection (3) or (4). Mr [RESPONDENT] accepted he did not have a reasonable excuse for being in control of an HMO. Subsection (4) was not prayed in his aid. Instead, his argument was that a licence [NAME] had been duly made: see subsection (3).
34. The Tribunal considers that an [NAME] cannot be duly made unless and until it is completed and a fee is paid. In the instant case, the only evidence we have in document form is the email from the Council, stating that Mr [RESPONDENT] had started the [NAME] in June 2022. It does not say he had completed it. Nor is there any other evidence for us to find, on balance of probability, that the [NAME] was either completed or paid for. Mr [RESPONDENT] was not at all sure that he had made full payment for the [NAME], nor that he received any acknowledgment of that fact, or of the [NAME], from the Council. We are unable rely on his oral evidence alone, without corroboration, in such circumstances.
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35. The Tribunal is therefore satisfied beyond reasonable doubt that the offence alleged was committed. (2) Whether the offence related to housing that, at the time of the offence, was let to the tenant.
36. The parties were agreed that it was, and we are satisfied of this requirement on the face of the tenancy agreement alone.
(3) Was an offence committed by the landlord in the period of 12 months ending with the date the [NAME] was made?
37. The [NAME] for a rent repayment order was made on 15 January 2024. Accordingly, the Applicant has to show the commission of an offence on at least 1 day in the period between 16 January 2023 and 15 January 2024.
38. We are satisfied the Applicant has, for the reasons already given. The Property remained unlicensed from the start of the tenancy until October 2023.
(4) What is the maximum amount that can be ordered under section 44(3) of the Act?
39. This issue was explored with the parties in order to seek clarification. After Ms [APPELLANT] had taken instructions, she accepted that the Applicant should claim for the period 5 September 2022 to 12 August 2023 only, given:
(1) The absence of evidence for payment of rent by the Applicant for the month of August 2022;
(2) The terms of the [NAME] at paragraph 2, and the witness statement from the Applicant at paragraph 10, which accepted the Applicant moved out on 12 August 2023.
40. The documentary evidence established payment of rent up to 4 August 2023 in the sum of £7855. For the period 5 August 2023 to 12 August 2023, there should be added another £198.56 (calculated using a monthly rent of £755).
41. There are no utilities to take into consideration.
42. The maximum recoverable is therefore £8053.56.
43. The case law provides that we are not compelled to grant the maximum amount sought. In this regard we follow Acheampong v Roman [2022] UKUT 239 (LC):
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"20. The following approach will ensure consistency with the authorities: a. Ascertain the whole of the rent for the relevant period; b. Subtract any element of that sum that represents payment for utilities that only benefited the tenant, for example gas, electricity and internet access. It is for the landlord to supply evidence of these, but if precise figures are not available an experienced Tribunal will be able to make an informed estimate. c. Consider how serious this offence was, both compared to other types of offence in respect of which a rent repayment order may be made (and whose relative seriousness can be seen from the relevant maximum sentences on conviction) and compared to other examples of the same type of offence. What proportion of the rent (after deduction as above) is a fair reflection of the seriousness of this offence? That figure is then the starting point (in the sense that that term is used in criminal sentencing); it is the default penalty in the absence of any other factors but it may be higher or lower in light of the final step: d. Consider whether any deduction from, or addition to, that figure should be made in the light of the other factors set out in section 44(4).”
44. We have already conducted the exercise in (a) and (b) above.
45. As to (c), the Applicant contended that both the seriousness of the offence on the scale of section 40(3) offences, and on the scale of s.95 offences, should be judged to be 7/10. Therefore the award could be made at £5637.49.
46. However, we consider this was a mid-range offence, in terms of the other more serious offences set out in section 40(3) of the 2016 Act, which include violence for security entry, eviction or harassment of occupiers, failure to comply with improvement notices and prohibition orders, and breaches of banning orders. Our initial starting point is therefore half of the maximum which the Applicant seeks.
47. As to seriousness on the scale of failures to licence, we accept the Applicant and Respondent’s contention that it was 7/10. There was, in short, a failure to licence for a period of 15 months. The Council wrote to the Respondent on the matter in 2022, without response. In all, the offence was fairly serious.
48. Therefore the default penalty is a sum of £2818.75 ((£8053.56 /2) x 0.7).
(5) What account must be taken of:
(a) The conduct of the landlord?
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49. The Applicant complained the Property had not been kept in repair. He complained of mould in an isolated area of the bedroom. He accepted he had no expert or other corroborative evidence of the cause of that mould.
50. The Applicant also complained of conduct (harassment by email) of the Respondent, but this was after the landlord and tenant relationship had ended on 12 August 2023. Accordingly, he accepted this would be of little relevance and did not pursue that point.
51. The Respondent contended he had put in 2 airbricks before the Applicant moved in. But these had been covered up. If condensation dampness occurs, so will mildew, he said. The Respondent accepted he did not have expert or other corroborative evidence of the cause of the dampness, only what a building business friend had told him.
52. In the Tribunal’s determination, we cannot be satisfied on balance of probability on the evidence before us that the Respondent’s conduct was at fault in relation to this issue, such that it should be taken into account in adjusting any award made in this case. The cause of the dampness is unclear.
(b) The financial circumstances of the landlord?
53. We had no evidence concerning this. None was volunteered by the Respondent either in writing or orally.
(c) Whether the landlord has at any time being convicted of an offence?
54. The parties accepted the Respondent has not been convicted.
(d) The conduct of the tenant?
55. The Respondent cited the findings of the Adjudicator to the effect that the Applicant had failed to pay his rent after he handed back possession. The Adjudicator had found the Applicant had given notice on 11 August 2023 and was required to give 1 months’ notice, so was liable for the rent between 5 September 2023 and 4 October 2023.
56. The Tribunal does not consider the above conduct to impact the calculation of the amount payable under any rent repayment order. The Adjudicator has already awarded the Respondent £755 as a result of his or her finding. The Respondent may (and indeed might already have, we understand) pursue that sum in the [NAME]. In any event, a single missed payment of rent is not conduct which would swing the pendulum in the Applicant’s favour.
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(e) Any other factors?
57. There was nothing advanced by either party in this regard. Conclusions 58. Given all the above, the Tribunal is satisfied that it should make a Rent Repayment Order in favour of the Applicant in the sum of £2818.75 .
59. The above sum of £2818.75 shall be paid by the Respondent to the Applicant within 28 days, we determine.
60. The above sum is recoverable as a debt, if not paid: s.47(1) of the 2016 Act.
61. The Applicant being successful, we also order that the Respondent shall reimburse the Applicant the [NAME] fee of £100, together with the fee of £200 for the hearing, within 28 days of the date of this decision.
Judge:
S J Evans Date: 6/5/25
ANNEX – RIGHTS OF APPEAL
1. If a party wishes to appeal this decision to the Upper Tribunal (Lands Chamber) then a written [NAME] for permission must be made to the First-Tier at the Regional Office which has been dealing with the case.
2. The [NAME] for permission to appeal must arrive at the Regional Office within 28 days after the Tribunal sends written reasons for the decision to the [NAME].
3. If the [NAME] is not made within the 28-day time limit, such [NAME] must include a request to an extension of time and the reason for not complying with the 28-day time limit; the Tribunal will then look at such reason(s) and decide whether to allow the [NAME] for permission to appeal to proceed despite not being within the time limit.
4. The [NAME] for permission to appeal must identify the decision of the Tribunal to which it relates (i.e. give the date, the Property and the case number), state the grounds of appeal and state the result the party [NAME] the [NAME] is seeking.
📊 How courts decide similar cases
Among 12 similar decisions in this collection:
- First-tier Tribunal (Property Chamber) Tenant Wins Rent Repayment Order for Unlicensed HMO Operation
- First-tier Tribunal (Property Chamber) Tenants Win Rent Repayment Orders Due to Landlord's HMO Licensing Violation…
- First-tier Tribunal (Property Chamber) Tenant Wins Unlicensed HMO Case Against Landlord
- First-tier Tribunal (Property Chamber) Tenant Secures Rent Repayment Order Against Unlicensed HMO Landlord
- First-tier Tribunal (Property Chamber) Tenant Wins Rent Repayment Order Against Landlord for Failure to Comply wit…
- First-tier Tribunal (Property Chamber) Tenants Win Rent Repayment Order Against Landlord for Unlicensed HMO
- First-tier Tribunal (Property Chamber) Landlord Ordered to Pay Rent Repayment for Unlicensed HMO Operation
- First-tier Tribunal (Property Chamber) Tenants Win Rent Repayment Orders Over Unlicensed HMO
- First-tier Tribunal (Property Chamber) Tenants Win Rent Repayment Orders for Landlord's Unlicensed HMO Operation
- First-tier Tribunal (Property Chamber) Tenant Secures Rent Repayment Order for Unlicensed HMO
A snapshot of this collection — not a prediction of your case's outcome.
⚖️ What tends to weigh in cases like this
✅ Tends to be accepted
- The landlord failed to obtain a mandatory HMO license.
- The landlord controlled or managed an unlicensed HMO.
- The landlord failed to comply with an Improvement Notice.
- The landlord breached an Improvement Notice.
- The landlord committed an offense related to housing management.
❌ Tends to be rejected
- The tenant could not prove the offense beyond reasonable doubt.
Patterns observed in similar cases in this collection — every case is unique.
❓ Frequently asked questions
What did this decision decide?
The Tribunal granted a rent repayment order to the tenant due to the landlord's failure to obtain a mandatory HMO license during the tenancy period.
Who was involved?
The case involved a tenant and a landlord.
How did the court decide, and why?
The court decided that the landlord had committed an offence under the Housing Act 2004 by failing to obtain a mandatory HMO license during the tenancy period.
Which laws or rules were applied?
The Housing Act 2004 s.95 and the Housing and Planning Act 2016 s.41 were applied.
What was the argument that mattered most?
The argument that mattered most was that the landlord had not obtained a mandatory HMO license during the tenancy period.
Was the decision for or against the person who brought the case?
The decision was for the person who brought the case.
What does this mean for someone in a similar situation?
Someone in a similar situation may be able to obtain a rent repayment order if the landlord fails to obtain a mandatory HMO license during the tenancy period.
What evidence or documents mattered?
Evidence and documents showing the lack of a mandatory HMO license during the tenancy period mattered.
Can a decision like this be appealed?
Yes, a decision like this can be appealed to the Upper Tribunal (Lands Chamber).
Is it worth getting a solicitor for a case like this?
It is always recommended to get advice from a qualified solicitor for a case like this.
