Tenant Wins Repayment of Prohibited Agency Fee Under Tenant Fees Act 2019
📌 In brief
The First-tier Tribunal ruled that a tenant is entitled to repayment of a prohibited agency fee under the Tenant Fees Act 2019. The case involved a letting agent charging a fee that was deemed illegal under the Act.
⚖️ Legal holding
A tenant is entitled to repayment of a prohibited agency fee under the Tenant Fees Act 2019.
📖 Technical summary
The tribunal ordered the letting agent to repay a prohibited agency fee under the Tenant Fees Act 2019.
📜 Headnote Official document
The First-tier Tribunal ordered the letting agent to repay a prohibited agency fee to the tenant under the Tenant Fees Act 2019, finding that the tenancy was an assured shorthold tenancy and the fee was not a permitted payment under the Act.
📚 Full judgment Official document
OUTCOME: Allowed
© CROWN COPYRIGHT
FIRST-TIER TRIBUNAL PROPERTY CHAMBER (RESIDENTIAL PROPERTY) Case reference : LON/00AY/HTC/2022/0001 HMCTS code (paper, video, audio)
P: PAPERREMOTE Property : [ADDRESS] [POSTCODE] Applicant : [redacted] : In person Respondent : [redacted] : [COUNSEL] [NAME], solicitor ([NAME]) Type of application : For recovery of all or part of a prohibited payment or holding deposit: Tenant Fees Act 2019 Tribunal member(s) : Judge Tagliavini Miss M Krisko FRICS Venue : 10 [ADDRESS] [POSTCODE] Date of decision : 19 April 2022
DECISION
Covid-19 pandemic: description of hearing This has been a remote hearing on the papers which has not been objected to] by the parties. The form of remote hearing was P:PAPERREMOTE. A face-to- face hearing was not held because one was not requested and all issues could be determined in on paper. The documents that the Tribunal were referred to
2 are in the application and accompanying documents and the respondents bundle of 27 pages. The tribunal’s summary decision (1) The respondent is to pay the sum of £750 to the applicant (on behalf of
all three lessees) representing the agency fee prohibited by section 2 of
the Tenant Fees Act 2019. _____________________________________________________ The application
1. This is an application under sections 15(3) and (5) of the Tenant Fees
Act 2019 seeking the repayment of a prohibited fee charges by the
respondent in the sum of £750.
The background
2. The applicant entered into a tenancy agreement dated 15 September
2021 for a fixed term tenancy of premises situate at [ADDRESS] [POSTCODE] at a rent of £600 per week for the fixed period of 20 September 2021 to 15
November 2021 (8 weeks). The applicant together with [APPELLANT]
[NAME] and [APPELLANT] were the lessees and [RESPONDENT] was the
Landlord. The respondent acted as the letting agent. In a letter
dated 14 September 2021 from [NAME], the lessees were charged a
total of £750 (including VAT) in respect of agency fees owed to the
respondent.
The applicant’s case
3. The applicant now seeks the repayment of £750 as a payment prohibited by the Tenant Fees Act 2019.
The respondent’s case
4. The respondent drew attention to the incorrect name of the respondent
asserting that it should be correctly recorded as [APPELLANT]. The
respondent asserted that the Tenant Fees Act 2019 did not apply to
this tenancy as it was a short term let and therefore not an assured or an assured shorthold tenancy under clause 15 of the tenancy agreement
dated 15 September 2021.
5. The respondent also asserted that the applicant had agreed to pay £750
representing £250 per tenant as a fixed fee which was said could cover a variety of works depending on the individual circumstances of each
tenancy, including conducting viewings, negotiating the tenancy,
verifying references, and drawing up contracts and as specified in the
3
Terms and Conditions attached to the Application for Short Let. As the
short let was not an assured shorthold tenancy the applicant was
bound by the terms of the agreement to pay a fee of £750 (including
VAT) as the Tenant Fees Act 2019 did not apply.
The tribunal’s decision and reasons
6. The tribunal finds that the tenancy is an assured shorthold tenancy as
defined by the Housing Act 1988 and amended by section 19A the
Housing Act 1996 (i.e., no requirement for a minimum term).
7. The tribunal finds that the ‘agency fee’ charged by the respondent is not
a permitted payment under Schedule 1 of the Tenant Fees Act
2019 and therefore falls within the fees prohibited by section 2 of the
2019 Act.
8. The tribunal finds that the respondent is liable to repay to the applicant
the sum of £750 (Including VAT) in respect of the agency fees charged
to the applicant and her co-tenants.
9. The name of the respondent was substituted by the tribunal under rule
10 of The Tribunal Procedure (First-tier Tribunal) (Property Chamber)
Rules 2013 in order to reflect the correct name of the respondent.
Name: Judge Tagliavini
Date: 19 April 2021
Rights of appeal By rule 36(2) of the Tribunal Procedure (First-tier Tribunal) (Property Chamber) Rules 2013, the tribunal is required to notify the parties about any right of appeal they may have. If a party wishes to appeal this decision to the Upper Tribunal (Lands Chamber), then a written application for permission must be made to the First-tier Tribunal at the regional office which has been dealing with the case. The application for permission to appeal must arrive at the regional office within 28 days after the tribunal sends written reasons for the decision to the person making the application. If the application is not made within the 28-day time limit, such application must include a request for an extension of time and the reason for not
4 complying with the 28-day time limit; the tribunal will then look at such reason(s) and decide whether to allow the application for permission to appeal to proceed, despite not being within the time limit. The application for permission to appeal must identify the decision of the tribunal to which it relates (i.e. give the date, the property and the case number), state the grounds of appeal and state the result the party making the application is seeking. If the tribunal refuses to grant permission to appeal, a furtheapplication for permission may be made to the Upper Tribunal (Lands Chamber).
📊 How courts decide similar cases
Among 12 similar decisions in this collection:
- First-tier Tribunal (Property Chamber) Landlord Granted Dispensation for Urgent Flat Roof Repairs
- First-tier Tribunal (Property Chamber) First-tier Tribunal Sets Rent for Assured Tenancy
- First-tier Tribunal (Property Chamber) Rent Determination for Assured Periodic Tenancy Set by First-tier Tribunal
- First-tier Tribunal (Property Chamber) First-tier Tribunal Grants Dispensation for Urgent Roof Repairs
- First-tier Tribunal (Property Chamber) Claimant Successfully Obtains Right to Manage Property Despite Procedural I…
- First-tier Tribunal (Property Chamber) Tenant Secures Right to Manage Despite Uncooperative Landlord
- First-tier Tribunal (Property Chamber) First-tier Tribunal Determines Freehold Premium
- First-tier Tribunal (Property Chamber) Service Charge Limitation Ruling by First-tier Tribunal
- First-tier Tribunal (Property Chamber) Late Application for Review of Excessive Rents Rejected by Tribunal
- First-tier Tribunal (Property Chamber) Late Application for Reviewing Excessive Rents Rejected by Tribunal
- First-tier Tribunal (Property Chamber) Claimant's Application Struck Out for Raising New Argument in Subsequent He…
A snapshot of this collection — not a prediction of your case's outcome.
⚖️ What tends to weigh in cases like this
✅ Tends to be accepted
- The tenant is entitled to repayment of a prohibited agency fee under the Tenant Fees Act 2019.
- The tenant's contribution to service charges is limited to £250 if proper consultation is not conducted.
- An RTM company is entitled to acquire the right to manage premises if it complies with the necessary statutory requirements.
- A tenant is entitled to the Right to Manage over their premises if they comply with the statutory requirements.
- A tenant is entitled to a rent determination that reflects the property's condition and market comparables.
❌ Tends to be rejected
- Raising an issue that could and should have been raised in an earlier application constitutes an abuse of process.
- A tenant may only make a valid application to review excessive rents during the six months following the commencement of an assured shorthold tenancy.
- A tenant cannot make an application to the Rent Tribunal to review excessive rents under section 22 of the Housing Act 1988 if the tenancy began more than six months ago.
Patterns observed in similar cases in this collection — every case is unique.
❓ Frequently asked questions
What did this decision decide?
The decision ordered the letting agent to repay a prohibited agency fee to the tenant.
Who was involved?
The case involved a tenant and a letting agent.
How did the court decide, and why?
The court decided that the tenancy was an assured shorthold tenancy and the agency fee was prohibited under the Tenant Fees Act bk2019.
Which laws or rules were applied?
The Tenant Fees Act 2019 and the Housing Act 1988 were applied.
What was the argument that mattered most?
The argument that mattered most was that the tenancy was an assured shorthold tenancy and the agency fee was not a permitted payment under the Act.
Was the decision for or against the person who brought the case?
The decision was for the tenant.
What does this mean for someone in a similar situation?
Someone in a similar situation may be entitled to repayment of a prohibited agency fee if their tenancy is an assured shorthold tenancy.
What evidence or documents mattered?
The tenancy agreement and the letter from the letting agent charging the agency fee were important documents.
Can a decision like this be appealed?
Yes, a decision like this can be appealed to the Upper Tribunal (Lands Chamber).
Is it worth getting a solicitor for a case like this?
It is always recommended to seek advice from a qualified solicitor for cases involving legal disputes.
