Tribunal Appoints New Manager Due to Lease Breaches
📌 In brief
The First-tier Tribunal (Property Chamber) decided to appoint a new manager for a residential property after determining that the landlord had breached lease terms and imposed unreasonable service charges. This decision was made in favour of the tenant who brought the case.
⚖️ Legal holding
A tenant is entitled to have a manager appointed if the landlord fails to comply with lease obligations and imposes unreasonable service charges.
📖 What the law says
The First-tier Tribunal can appoint a manager if they find that the landlord has breached lease obligations related to the management of the premises or has imposed unreasonable service charges. The tribunal must also be convinced that it is fair and practical to appoint a manager considering all the circumstances.
Plain-English explanation — does not replace advice from a solicitor.
📖 Technical summary
The tribunal appointed a new manager for a residential property following a dispute over service charges and lease breaches.
📜 Headnote Official document
The First-tier Tribunal (Property Chamber) appointed a new manager for a residential property after finding that the landlord had breached lease terms and imposed unreasonable service charges. The decision was based on the Landlord and Tenant Act 1987 and the RICS management code.
📚 Full judgment Official document
OUTCOME: Allowed
FIRST-TIER TRIBUNAL PROPERTY CHAMBER (RESIDENTIAL PROPERTY) Case Reference : LON/00AP/LAM/2022/0001 Property : 38 [ADDRESS] [POSTCODE] Applicant : [redacted] : Mr [COUNSEL], counsel Respondent : [redacted] Representative : [NAME]
Tribunal members
: Judge Tagliavini Mr C Gowman BSc Ms J [ADDRESS] and date of hearing
: 10 [ADDRESS] [POSTCODE] 13 April 2022
Date of decision
10 May 2022
DECISION
Covid-19 pandemic: description of hearing This has been a remote audio/video hearing which has not been objected to by the parties. The form of remote hearing was V:VIDEOREMOTE. A face-to-face hearing was not held because no-one requested the same, or it was not practicable, and all issues could be determined in a remote hearing. The documents the tribunal were referred to are in three bundles of 1568, 149 and 510 pages, the contents of which have been considered. The order made is described at the end of these reasons. __________________________________________________________ The tribunal’s summary decision
(1) The tribunal appoints Ms [NAME] of [NAME] as the
manager of premises situate at 38 [ADDRESS] [POSTCODE] from the
date of this decision until 24 March 2025 (or such date as represents the end of
the service charge year in 2025 (if different) in accordance with the terms of
the Management Order attached.
The [NAME]
1. This is an [NAME] made pursuant to s.24 of the Landlord and Tenant Act
1987 (‘the 1987 Act’) seeking the appointment of a manger for premises
known as 38 [ADDRESS] [POSTCODE] (‘the premises’). The
premises comprise a semi-detached house containing Flats A
(basement flat with garden), B (flat on ground and lower ground floor with
garden), C (first and second floor maisonette) and D (first and second
floor maisonette). Each of the leases to the four flats have been extended to
999-year terms.
2. The applicant seeks the appointment of Ms [APPELLANT] on the grounds set
out in the section 22 Notice dated 2 December 2021. This alleged (i)
numerous breaches of the lease by the respondent; (ii) the proposal by the
respondent for the payment of unreasonable service charges; (iii)
breaches of the RICS management code (3rd edition) and (iv) the existence of
other circumstances that make it just and reasonable for a manager to be
appointed.
3. The respondent accepted in principle (subject to the issue of the validity of the
section 22 Notice), that a manager should be appointed pursuant to s. 24(2)(b)
of the 1987 Act and proposed Mr [NAME] of [COMPANY] as the appropriate person to be appointed by the tribunal.
The hearing – A preliminary issue
4. As the respondent contested the validity of the section 22 Notice on the grounds
that it had not been validly served. It was asserted that service by post to the
premises addressed to the respondent only, was insufficient for the Notice to
have been brought to the attention of any of the directors of the
[COMPANY].
5. Mr [RESPONDENT] told the tribunal that as he had been away from the
premises, the section 22 Notice did not come to his attention until after his
return on 4 January 2021 when he received notification on 29 January 2021
from the tribunal of this [NAME]. Mr [NAME] stated that he would
have expected the letter containing the Notice to have been addressed to
individual directors, although accepted that had he seen the Notice on the table
in the communal hallway he would have picked it up and opened it as
could any of the other directors. Mr [APPELLANT] also asserted that the
applicant knew the Notice had not been opened by anyone, as it left in the
communal hallway and chose to issue this [NAME] anyway.
6. Mr [NAME] also challenged the validity of the Notice on the basis that the
time scale for rectification of the items specified in the Notice was too short
and that the matters complained of could not have been remedied within the
specified timescale.
7. Mr [APPELLANT] for the applicant submitted that it was for the directors of the
[COMPANY] to ensure there were proper procedures in place to deal
with letters and Notices sent to the company. In this instance it was proper
procedure to send the Notice by first class post to the premises addressed to the
[COMPANY].
8. Mr [RESPONDENT] also asserted that the time specified in the Notice to rectify certain
items did not invalidate the Notice itself, at the highest, the time specified or
lack of it, only went to that particular item and did not invalidate the
whole of the Notice. In any event many of the acts required to be carried out
were sequential in nature and therefore the time allowed was sufficiently
long for the items specified to be remedied.
Preliminary issue – the tribunal’s decision
9. The tribunal is satisfied that the section 22 Notice was validly served having
been sent by first class post to the [COMPANY] at the subject
premises. The tribunal finds that it is for the respondent to ensure that
proper procedures are in place for dealing with all correspondence, including
this Notice at all times and even during periods of a director’s absence.
10. The tribunal also finds that the Notice was not invalidated, either in whole or in
part by the time periods specified for the carrying out of remedial action by
the respondent.
The manager
11. After the determination of the preliminary issue the respondent conceded it was
appropriate to appoint a manager under s.24(2)(b) of the 1997 Act. The
tribunal was also satisfied, having had regard to extensive documentation
provided by both parties, that it was appropriate for a manager to be appointed
under s.24(2)(b) of the 1987 Act. Therefore, the only issue remaining in dispute
between the parties was the identity of the manager and the terms of the
Management Order.
12. The tribunal heard oral evidence from both proposed managers and were
provided with statements of their respective qualifications and experience as
well as proposed terms of appointment in their respective Management Plans
and the respondent’s draft Management Order
The tribunal’s decision
13. On 21 April 2022 and after the conclusion of the hearing, both parties sent
uninvited, into the tribunal opposing proposed Management Orders. As the
terms of the Management Order had not been agreed by the parties and
neither the parties or the tribunal had the opportunity to ask questions of the
other about its terms, the tribunal disregarded this evidence and relied only
upon the documentary evidence provided and the oral evidence given at the
hearing of the [NAME].
14. The tribunal finds both proposed managers to be qualified and highly
experienced, with both having been appointed on numerous occasions by the
tribunal as managers. However, in this instance the tribunal preferred the
more detailed evidence and approach of Ms [NAME] set out in her Management
Plan dated 22 February 2022, to that of Mr [NAME] who spoke to his witness
statement dated 21 March 2022 but appeared unfamiliar in parts with the draft
Management Order the respondent relied upon and accepted he had ‘Not
studied it in detail.’ In contrast, Ms [NAME] in her evidence expressly
approved the terms of the draft Management Order relied upon by the
applicant which omitted any reference to the involvement or approval of the
directors of the [COMPANY] having to be sought.
15. Therefore, in the circumstances, the tribunal finds Ms [NAME] to be the
appropriate person to be appointed as manager of the subject premises.
16. In considering the appropriate terms to be included in the Management Order,
the tribunal had regard to the drafts of both parties submitted within their
respective bundles. The tribunal finds that a number of the provisions included
in the respondent’s draft to be inappropriate, as a number of them included the
requirement of the appointed managed to consult with the [COMPANY] directors before taking to take various actions in the management of
the subject property.
17. The tribunal determined that these clauses would have the effect of limiting the
Manager’s independence and objectivity as a tribunal appointed manager. As
the grounds for [NAME] this [NAME] substantially concerned the alleged
failures to carry out repairs and other works, the tribunal drew up the
Management Order to reflect these concerns.
18. The tribunal directs that Ms [NAME] is appointed as manager of the
subject premises under the terms of the Management Order attached to
this decision.
Section 20C
19. The applicant made an [NAME] under section 20C of the Landlord and
Tenant Act 1985 in order that the respondent’s costs of this [NAME] should
not be added to the service charges. The respondent opposed this order.
20. The tribunal declines to make an order under section 20C. The tribunal finds
that as a tenant owned [COMPANY] the benefit and costs of the
[NAME] to appoint a manager should be shared equally among the lessees.
Name: Judge Tagliavini
Date: 10 May 2022
Rights of appeal
By rule 36(2) of the Tribunal Procedure (First-tier Tribunal) (Property Chamber) Rules 2013, the tribunal is required to notify the parties about any right of appeal they may have. If a party wishes to appeal this decision to the Upper Tribunal (Lands Chamber), then a written [NAME] for permission must be made to the First-tier Tribunal at the regional office which has been dealing with the case. The [NAME] for permission to appeal must arrive at the regional office within 28 days after the tribunal sends written reasons for the decision to the [NAME]. If the [NAME] is not made within the 28-day time limit, such [NAME] must include a request for an extension of time and the reason for not complying with the 28-day time limit; the tribunal will then look at such reason(s) and decide whether to allow the [NAME] for permission to appeal to proceed, despite not being within the time limit. The [NAME] for permission to appeal must identify the decision of the tribunal to which it relates (i.e., give the date, the property, and the case number), state the grounds of appeal and state the result the party [NAME] the [NAME] is seeking. If the tribunal refuses to grant permission to appeal, a further [NAME] for permission may be made to the Upper Tribunal (Lands Chamber).
📊 How courts decide similar cases
Among 12 similar decisions in this collection:
- First-tier Tribunal (Property Chamber) First-tier Tribunal Allows RTM Claim for Self-contained Building
- First-tier Tribunal (Property Chamber) Tribunal Appoints Manager to Oversee Property Management
- First-tier Tribunal (Property Chamber) Tenant Wins Management Order for Property Maintenance
- First-tier Tribunal (Property Chamber) Claimant Successfully Obtains Right to Manage Premises
- First-tier Tribunal (Property Chamber) RTM Company Entitled to Manage Premises Under Leasehold Reform Act
- First-tier Tribunal (Property Chamber) Tenants Win Management Order Against Freeholder Breaches
- First-tier Tribunal (Property Chamber) First-tier Tribunal Appoints Manager for Breaching Lease Obligations
- First-tier Tribunal (Property Chamber) Service Charges Not Recoverable Due to Lack of Proper Documentation
- First-tier Tribunal (Property Chamber) First-tier Tribunal Extends Management Order for Two Years
- First-tier Tribunal (Property Chamber) Tenant's Application for Manager Rejected Due to Lack of Valid Notice
- First-tier Tribunal (Property Chamber) First-tier Tribunal Rejects Tenant's Claims of Lease Breaches
- First-tier Tribunal (Property Chamber) Landlord Complies with Section 20 Consultation Requirements
A snapshot of this collection — not a prediction of your case's outcome.
⚖️ What tends to weigh in cases like this
✅ Tends to be accepted
- The section 22 Notice was validly served by first class post to the company at the premises.
- It is the respondent's responsibility to have proper procedures for handling correspondence, even during a director's absence.
- The Notice was not invalidated by the time periods specified for remedial action.
- Appointing a manager was appropriate given the extensive documentation from both parties.
- The applicant's proposed manager was preferred due to her more detailed evidence and familiarity with the draft Management Order.
Patterns observed in similar cases in this collection — every case is unique.
❓ Frequently asked questions
What did this decision decide?
The tribunal appointed a new manager for a residential property after finding that the landlord had breached lease terms and imposed unreasonable service charges.
Who was involved?
The tenant and the landlord were involved in the dispute.
How did the court decide, and why?
The court decided to appoint a new manager because the landlord failed to comply with lease obligations and imposed unreasonable service charges.
Which laws or rules were applied?
The Landlord and Tenant Act 1987 and the RICS management code were applied.
What was the argument that mattered most?
The argument that mattered most was the breach of lease terms and the imposition of unreasonable service charges by the landlord.
Was the decision for or against the person who brought the case?
The decision was for the person who brought the case.
What does this mean for someone in a similar situation?
Someone in a similar situation might be able to obtain a new manager if the landlord breaches lease terms or imposes unreasonable service charges.
What evidence or documents mattered?
Evidence and documents related to lease breaches and service charges were important.
Can a decision like this be appealed?
Yes, a decision like this can be appealed to the Upper Tribunal (Lands Chamber).
Is it worth getting a solicitor for a case like this?
It is always recommended to seek advice from a qualified solicitor for cases like this.
