Tribunal Grants Dispensation for Urgent Lift Repairs

OUTCOME: Allowed

FIRST-TIER TRIBUNAL PROPERTY CHAMBER (RESIDENTIAL PROPERTY)

Case Reference : MAN/30UF/LDC/2024/0622 Property : [NAME], Central Beach, Lytham, [POSTCODE] Applicant : [redacted] : [APPELLANT] Respondents : [redacted] : [NAME] for the dispensation of consultation requirements pursuant to S.20ZA of the Landlord and Tenant Act 1985 Tribunal Members :

Tribunal Judge L. White Tribunal Member [NAME]

:

Paper determination

Date of Determination

:

26 September 2025 ___________________________________________________ DECISION ___________________________________________________

© CROWN COPYRIGHT 2025

Decision of the Tribunal The Tribunal grants the [NAME] for the dispensation of all or any of the consultation requirements provided for by section 20 of the Landlord and Tenant Act 1985 (“the 1985 Act”) (Section 20ZA of the 1985 Act). The reasons for this decision are set out below. The background to the [NAME]

1. The Applicant seeks dispensation under Section 20ZA of 1985 Act from the consultation requirements imposed on the landlord by Section 20 of the 1985 Act. Those requirements (“the Consultation Requirements”) are set out in the Service Charges (Consultation Requirements) (England) Regulations 2003 (“the Regulations”).

2. The [NAME] is dated 13 December 2024.

1. The Tribunal did not inspect the Property but we understand the Property consists of a four-storey building with 14 apartments. The freehold is vested in the Applicant and the Respondents comprise the leaseholders of the 14 apartments.

2. The only issue for the Tribunal to determine is whether it is reasonable to dispense with the Consultation Requirements.

3. A directions order dated 23 April 2025 (“the Directions Order”) set out that the Applicant should send to the Tribunal, copied to each Respondent, a bundle of documents, which included amongst other items a copy of the Tribunal [NAME] form, a full statement of case explaining why the [NAME] has been made to the Tribunal, correspondence to the leaseholders in relation to the works, detailed reasons for the urgency of the works and any quotes and estimates for the works.

4. The [NAME] relates to repairs at the Property to the lift in the east wing. In particular the schedule of works to the lift were:

(a) Position left as required and isolate for safe working; (b) Remove old hydraulic oil for safe environmental disposal; (c) Disconnect main hose and relocate hydraulic tank to new, accessible

position adjacent to control panel; (d) Supply and fit new valve block, introducing lock value (A3); (e) Modify (extend) main hose to suit new tank position and connect up

(including new fittings); (f) Replenish with new hydraulic oil;

(g) Modify controller to suit the above – new valve block and A3 UCM

(lock valve). (h) Setup new equipment for correct operation; and (i) Test lift and hydraulics, including full load, before returning to normal

service.

Collectively (“the Works”)

5. The Works were undertaken in December 2024; completed 23rd December 2024.

6. No consultation was carried out with the Respondents in relation to the Works, which is why the Applicant is now seeking dispensation from the Consultation Requirements.

7. The documents filed by the Applicant included a lift report from [APPELLANT] (“[NAME]”) dated 25 November 2024 which advised that the lift serving apartments 1-7 could not be inspected because it was out of service. An email dated 28 November 2024 from [COMPANY] provided a total price for materials and labour of £9,784.44 excluding Vat for the Works.

8. The Applicant has confirmed that the Respondents were informed of the intention to make a dispensation [NAME] in a letter sent 2 December 2024. The Applicant has further advised that the Respondents have been provided with the documents required as a result of the Directions Order and that no responses have been received.

9. The Directions Order set out that the matter would be dealt with by way of a determination on the papers received unless any of the parties made representations within 28 days of the date of those directions. No representations have been made.

10. The Tribunal did not inspect the Property and it considered the documentation and information before it in the set of documents prepared by the Applicant.

Grounds for the [NAME]

11. The Applicant set out in its [NAME] that the Works were urgent on the basis some of the residents are elderly and rely on the lift to leave the Property and cannot continuously use the stairs for a sustained period. The Applicant submitted that the health of some of the Respondents could have been impacted if the lift was out of service during the normal consultation process and they

would be forced to stay within their apartment. Further the Applicant submits it was important for the lift to be operational before the offices closed for the festive period.

12. The Applicant has carried out all the Works.

The Issues 13. This decision is confined to determination of the issue of dispensation from the statutory consultation requirements in respect of the Works. The Tribunal has made no determination on whether the costs for the Works are payable or reasonable. If a Lessee wishes to challenge the payability or reasonableness of the costs for the Works as service charges then a separate [NAME] under section 27A of the 1985 Act would have to be made. Law 14. Section 18 of the 1985 Act defines what is meant by “service charge”. It also defines the expression “relevant costs” as:

the costs or estimated costs incurred or to be incurred by or on behalf

of the landlord, or a superior landlord, in connection with the matters

for which the service charge is payable.

15. Section 19 of the 1985 Act limits the amount of any relevant costs which may be included in a service charge to costs which are reasonably incurred, and section 20(1) provides:

Where this section applies to any qualifying works … the relevant

contributions of tenants are [COMPANY] … unless the consultation

requirements have been either– (a) complied with in relation to the works … or (b) dispensed with in relation to the works … by the

appropriate tribunal.

16. “Qualifying works” for this purpose are works on a building or any other premises (section 20ZA(2) of the Act), and section 20 applies to qualifying works if relevant costs incurred on carrying out the works exceed an amount which results in the relevant contribution of any tenant being more than £250.00 (section 20(3) of the 1985 Act and regulation 6 of the Regulations).

17. Should a landlord not comply with the correct consultation procedure, it is possible to obtain dispensation from compliance with these requirements by an [NAME] such as this one before the Tribunal. Essentially the Tribunal must be satisfied that it is reasonable to do so.

18. The Applicant seeks dispensation under section 20ZA of the 1985 Act from all the Consultation Requirements imposed on the landlord by section 20 of the 1985 Act.

19. Section 20ZA (1) of the 1985 Act relates to Consultation Requirements and provides as follows:

Where an [NAME] is made to a leasehold valuation tribunal for a

determination to dispense with all or any of the consultation

requirements in relation to any qualifying works or qualifying long

term agreement, the tribunal may make the determination if satisfied

that it is reasonable to dispense with the requirements.

20. Reference should be made to the Regulations themselves for full details of the applicable Consultation Requirements. In outline, however, they require a landlord (or management company) to:

• give written notice of its intention to carry out qualifying works, inviting leaseholders to make observations and to nominate contractors from whom an estimate for carrying out the works should be sought;

• obtain estimates for carrying out the works, and supply leaseholders with a statement setting out, as regards at least two of those estimates, the amount specified as the estimated cost of the proposed works, together with a summary of any initial observations made by leaseholders;

• make all the estimates available for inspection; invite leaseholders to make observations about them; and then to have regard to those observations;

• give written notice to the leaseholders within 21 days of entering into a contract for the works explaining why the contract was awarded to the preferred bidder if that is not the person who submitted the lowest estimate.

21. In the case of [COMPANY] v Benson [2013] UKSC 14, by a majority decision (3-2), the Supreme Court considered the dispensation provisions and set out guidelines as to how they should be applied.

22. The Supreme Court came to the following conclusions: (a) The correct legal test on an [NAME] to the Tribunal for dispensation

is: “Would the flat owners suffer any relevant prejudice, and if so, what

relevant prejudice, as a result of the landlord’s failure to comply with

the requirements?”

(b) The purpose of the consultation procedure is to ensure leaseholders are

protected from paying for inappropriate works or paying more than

would be appropriate. (c) Considering applications for dispensation the Tribunal should focus on

whether the leaseholders were prejudiced in either respect by the

landlord’s failure to comply. (d) The Tribunal has the power to grant dispensation on appropriate terms

and can impose conditions. (e) The factual burden of identifying some relevant prejudice is on the

leaseholders. Once they have shown a credible case for prejudice, the

Tribunal should look to the landlord to rebut it. (f) The onus is on the leaseholders to establish: (i) what steps they would have taken had the breach not happened

and (ii) in what way their rights under (b) above have been prejudiced as

a consequence.

23. Accordingly, the exercise of the Tribunal’s power to dispense is governed by a determination of whether “it is reasonable” to dispense. Lord [NAME] explained in [NAME] at [67]: “while the legal burden of proof would be, and would remain throughout, on the landlord, the factual burden of identifying some relevant prejudice that they would or might have suffered would be on the tenants”.

24. [NAME] gives a direction of travel for the exercise of the Tribunal’s discretion and a clear steer that where the Tribunal is unable to identify relevant prejudice, dispensation should be granted. The Tribunal has to consider whether any prejudice has arisen out of the conduct of the Applicant and whether it is reasonable for the Tribunal to grant dispensation following the guidance set out above in [NAME].

Consideration and Findings 25. The Consultation Requirements are intended to ensure a degree of transparency and accountability when a landlord (or a management company) decides to undertake qualifying works – the requirements ensure that leaseholders have the opportunity to know about, and to comment on, decisions about major works before those decisions are taken.

26. In deciding whether to dispense with the Consultation Requirements in a case where qualifying works have been commenced or completed before the Tribunal makes its determination, the Tribunal must focus on whether the leaseholders were prejudiced by the failure to comply with the Consultation Requirements. If there is no such prejudice, dispensation should be granted.

Having read the evidence and submissions from the Applicant and having considered all of the documents and grounds for [NAME] the [NAME] provided by the Applicant, and as there is no indication that the leaseholders in this case have suffered any prejudice as a consequence of the failure to comply with the Consultation Requirements, the [NAME] in relation to the Works carried out must succeed and dispensation is therefore granted for the Works.

27. Nevertheless, the fact that the Tribunal has granted dispensation from the Consultation Requirements for the Works should not be taken as an indication that we consider that the amount of the anticipated service charges resulting from the Works is likely to be reasonable; or, indeed, that such charges will be payable by the Respondents. We make no findings in that regard – but we do consider it appropriate to make the following general observation in the particular circumstances of this case being that as with any claim for service charges, leaseholders of the Property will only be liable to contribute towards the costs of remediating the Property if and to the extent that such costs (i) are contractually payable under the terms of their leases; and (ii) are reasonably incurred.

Rights of appeal

1. By rule 36(2) of the Tribunal Procedure (First-tier Tribunal) (Property Chamber) Rules 2013, the Tribunal is required to notify the parties about any right of appeal they may have.

2. If a party wishes to appeal this decision to the Upper Tribunal (Lands Chamber), then a written [NAME] for permission to appeal must be made to the First-tier Tribunal at the regional office which has been dealing with the case.

3. The [NAME] for permission to appeal must be arrive at the regional office within 28 days after the Tribunal sends written reasons for the decision to the [NAME].

4. If the [NAME] is not made within the 28 day time limit, such applications must include a request for an extension of time and the reason for not complying with the 28 day time limit; the Tribunal will then look at such reason(s) and decide whether to allow the [NAME] for permission to appeal to proceed, despite not being within the time limit.

5. The [NAME] for permission to appeal must identify the decision of the Tribunal to which it relates (i.e. give the date, the property and the case number), state the rounds of appeal and state the result the party [NAME] the [NAME] is seeking.

6. If the Tribunal refuses to grant permission to appeal, a further [NAME] for permission may be made to the Upper Tribunal (Lands Chamber).