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AllowedFirst-tier Tribunal (Property Chamber)·

Tribunal Grants Emergency Work Dispensation Without Conditions

Case No.

📌 In brief

A property manager successfully requested permission from the First-tier Tribunal to carry out urgent repairs without consulting tenants first, as it posed immediate safety risks. The tribunal agreed that the works were necessary and granted dispensation unconditionally.

⚖️ Legal holding

A landlord may seek and obtain dispensation from the consultation requirements if it is reasonable to do so, especially in cases of urgency involving safety risks.

Topics

emergency workssafety

Provisions

Landlord and Tenant Act 1985 s.20ZA

📖 What the law says

Landlord and Tenant Act 1985 s.20ZA

The appropriate tribunal can grant a request to waive consultation requirements for certain works or long-term agreements if it finds it reasonable to do so.

Plain-English explanation — does not replace advice from a solicitor.

📖 Technical summary

The tribunal granted dispensation from consultation requirements for emergency works due to safety concerns.

📜 Headnote Official document

The tribunal granted dispensation to a property manager for emergency works at a multi-flat building due to safety risks. The decision was based on the urgency and necessity of the work, with no evidence of prejudice to leaseholders.

📚 Full judgment Official document

OUTCOME: Allowed

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FIRST-TIER TRIBUNAL PROPERTY CHAMBER (RESIDENTIAL PROPERTY) Case Reference :  LON/00BK/LDC/2023/0182

Property :  41 [ADDRESS] [POSTCODE] Applicant: [redacted]

Respondent :  [redacted] :  For dispensation from consultation requirements. Tribunal Members :

Judge Shepherd

Date of Determination :  20th September 2023

Determination

Decision: Dispensation is granted unconditionally.

Reasons 1. In this case the Applicant seeks dispensation from the consultation requirements provided for by section 20 of the Landlord and Tenant Act 1985. The Applicant is [APPELLANT] (“The applicant”). He is a property manager at [NAME]. He manages premises at 41 [ADDRESS] [POSTCODE] (“The

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premises”). The necessary Respondents to the application are the [NAME] of the premises.

2. The premises consist of 4 flats in a converted block.

3. Dispensation is sought for carrying out emergency works to deal with falling and loose cornicing, plaster and masonry at the front of the premises which presents a risk to occupants and members of the public. Scaffolding was erected to inspect the damage and it was found to be extensive. The remedial work includes raking out and renewing all missing pointing, hacking off and restoring mouldings to the balcony and top floor pediment. No estimate for the cost of the work has been provided however the [NAME] will retain the right to challenge the cost of the work via s.27A Landlord and Tenant Act 1985. The sole issue being dealt within in this application is whether dispensation should be granted from the consultation requirements. There have been no objections to the dispensation received from [NAME]. The law

Landlord and Tenant Act 1985,s.20ZA

20ZA Consultation requirements: supplementary (1)   Where an application is made to [the appropriate tribunal for a determination to dispense with all or any of the consultation requirements in relation to any qualifying works or qualifying long term agreement, the tribunal may make the determination if satisfied that it is reasonable to dispense with the requirements. (2)  In section 20 and this section— “qualifying works”  means works on a building or any other premises, and “qualifying long term agreement”  means (subject to subsection (3)) an agreement entered into, by or on behalf of the landlord or a superior landlord, for a term of more than twelve months. (3)  The Secretary of State may by regulations provide that an agreement is not a qualifying long term agreement— (a)  if it is an agreement of a description prescribed by the regulations, or (b)  in any circumstances so prescribed. (4)  In section 20 and this section “the consultation requirements”  means requirements prescribed by regulations made by the Secretary of State. (5)  Regulations under subsection (4) may in particular include provision requiring the landlord—

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(a)  to provide details of proposed works or agreements to tenants or the recognised tenants' association representing them, (b)  to obtain estimates for proposed works or agreements, (c)  to invite tenants or the recognised tenants' association to propose the names of persons from whom the landlord should try to obtain other estimates, (d)  to have regard to observations made by tenants or the recognised tenants' association in relation to proposed works or agreements and estimates, and (e)  to give reasons in prescribed circumstances for carrying out works or entering into agreements. (6)  Regulations under section 20 or this section— (a)  may make provision generally or only in relation to specific cases, and (b)  may make different provision for different purposes. (7)  Regulations under section 20 or this section shall be made by statutory instrument which shall be subject to annulment in pursuance of a resolution of either House of Parliament.

[NAME]

4. In [NAME] v Benson [2013] UKSC 14, the landlord was the freehold owner of a building comprised of shops and seven flats, five of which were held by the tenants under long leases which provided for the payment of service charges. The landlord gave the tenants notice of its intention to carry out major works to the building. It obtained four priced tenders for the work, each in excess of £400,000, but then proceeded to award the work to one of the tenderers without having given tenants a summary of the observations it had received in relation to the proposed works or having made the estimates available for inspection. The tenants applied to a leasehold valuation tribunal under section 27A of the Landlord and Tenant Act 1985 , as inserted, for a determination as to the amount of service charge which was payable, contending inter alia that the failure of the landlord to provide a summary of the observations or to make the estimates available for inspection was in breach of the statutory consultation requirements in paragraph 4(5) of Schedule 4 to the Service Charges (Consultation Requirements) (England) Regulations 2003 so as to limit recovery from the tenants to £250 per tenant, as specified in section 20 of the 1985 Act and regulation 6 of the 2003 Regulations in cases where a landlord had neither met, nor been exempted from, the statutory consultation requirements. The landlord applied

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to the tribunal under section 20(1) of the Act for an order that the paragraph 4(5) consultation requirements be dispensed with, and proposed a deduction of £50,000 from the cost of the works as compensation for any prejudice suffered by the tenants, which offer they refused. The tribunal held that the breach of the consultation requirements had caused significant prejudice to the tenants, that the proposed deduction did not alter the existence of that prejudice, and that it was not reasonable within section 20ZA(1) of the Act, as inserted, to dispense with the consultation requirements. The Upper Tribunal (Lands Chamber) dismissed the landlord's appeal and the Court of Appeal upheld the Upper Tribunal's decision.

5. The Supreme Court , allowing the appeal ([NAME] [NAME] of Craighead DPSC and [NAME] dissenting), held that the purpose of a landlord's obligation to consult tenants in advance of qualifying works, set out in the Landlord and Tenant Act 1985 (as amended) and the Service Charges (Consultation Requirements) (England) Regulations 2003 , was to ensure that tenants were protected from paying for inappropriate works or from paying more than would be appropriate; that adherence to those requirements was not an end in itself, nor was the dispensing jurisdiction under section 20ZA(1) of the 1985 Act a punitive or exemplary exercise; that, therefore, on a landlord's application for dispensation under section 20ZA(1) the question for the leasehold valuation tribunal was the extent, if any, to which the tenants had been prejudiced in either of those respects by the landlord's failure to comply; that neither the gravity of the landlord's failure to comply nor the degree of its culpability nor its nature nor the financial consequences for the landlord of failure to obtain dispensation was a relevant consideration for the tribunal; that the tribunal could grant a dispensation on such terms as it thought fit, provided that they were appropriate in their nature and effect, including terms as to costs; that the factual burden lay on the tenants to identify any prejudice which they claimed they would not have suffered had the consultation requirements been fully complied with but would suffer if an unconditional dispensation were granted; that once a credible case for prejudice had been shown the tribunal would look to the landlord to rebut it, failing which it should, in the absence of good reason to the contrary, require

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the landlord to reduce the amount claimed as service charges to compensate the tenants fully for that prejudice; and that, accordingly, since the landlord's offer had exceeded any possible prejudice which, on such evidence as had been before the tribunal, the tenants would have suffered were an unqualified dispensation to have been granted, the tribunal should have granted a dispensation on terms that the cost of the works be reduced by the amount of the offer and that the landlord pay the tenants' reasonable costs, and dispensation would now be granted on such terms. [NAME] [NAME] of [NAME], [NAME] [NAME] [NAME] and [NAME] [NAME] [NAME]. (i) Where the extent, quality and cost of the works were unaffected by the landlord's failure to comply with the consultation requirements an unconditional dispensation should normally be granted (post, para 45). (ii) Any concern that a landlord could buy its way out of having failed to comply with the consultation requirements is answered by the significant disadvantages which it would face if it fails to comply with the requirements. The landlord would have to pay its own costs of an application to the leasehold valuation tribunal for a dispensation, to pay the tenants' reasonable costs in connection of investigating and challenging that application, and to accord the tenants a reduction to compensate fully for any relevant prejudice, knowing that the tribunal would adopt a sympathetic (albeit not unrealistically sympathetic) attitude to the tenants on that issue (post, para 73).

6. [NAME] [NAME] giving the leading judgment stated inter alia the following:

56. More detailed consideration of the circumstances in which the jurisdiction can be invoked confirms this conclusion. It is clear that a landlord may ask for a dispensation in advance. The most obvious cases would be where it was necessary to carry out some works very urgently, or where it only became apparent that it was necessary to carry out some works while contractors were already on site carrying out other work. In such cases, it would be odd if, for instance, the LVT could not dispense with the requirements on terms which required the landlord, for instance, (i) to convene a meeting of the tenants at short notice to explain and discuss the

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necessary works, or (ii) to comply with stage 1 and/or stage 3, but with (for example) five days instead of 30 days for the tenants to reply.

Determination

7. On its face the application has merit. The works are of some urgency and have to be carried out to ensure the safety of occupants and members of the public.

Accordingly, the tribunal agrees to give dispensation. There is no evidence of any prejudice suffered by [NAME] therefore the dispensation is given unconditionally. [NAME] will retain the right to pursue a challenge under s.27A Landlord and Tenant Act 1985 as this application relates solely to the issue of dispensation. Judge Shepherd 20th September 2023

ANNEX - RIGHTS OF APPEAL Appealing against the tribunal’s decisions

1. A written application for permission must be made to the First-tier Tribunal at the Regional tribunal office which has been dealing with the case.

2. The application for permission to appeal must arrive at the Regional tribunal office within 28 days after the date this decision is sent to the parties.

3. If the application is not made within the 28-day time limit, such application must include a request for an extension of time and the reason for not complying with the 28- day time limit; the Tribunal will then look at such reason(s) and decide whether to allow the application for permission to appeal to proceed despite not being within the time limit.

4. The application for permission to appeal must state the grounds of appeal, and state the result the party making the application is seeking. All applications for permission to appeal will be considered on the papers 5. Any application to stay the effect of the decision must be made at the same time as the application for permission to appeal.

📊 How courts decide similar cases

Among 12 similar decisions in this collection:

A snapshot of this collection — not a prediction of your case's outcome.

⚖️ What tends to weigh in cases like this

✅ Tends to be accepted

  • The works involve urgent safety concerns.
  • There is no evidence of prejudice to tenants.
  • The landlord demonstrates that compliance would cause significant cost increases.
  • It is reasonable to grant dispensation from consultation requirements.
  • The works are deemed urgent.

Patterns observed in similar cases in this collection — every case is unique.

❓ Frequently asked questions

What did this decision decide?

The tribunal allowed the property manager's request for dispensation from consultation requirements to carry out emergency repairs.

Who was involved?

A property manager and leaseholders of a multi-flat building in London.

How did the court decide, and why?

The court decided that it was reasonable to grant dispensation due to the urgency and safety risks associated with the work.

Which laws or rules were applied?

Landlord and Tenant Act 1985 s.20ZA was cited as the relevant law.

What was the argument that mattered most?

The property manager argued that dispensation was necessary to address immediate safety concerns without delay.

Was the decision for or against the person who brought the case?

It was in favour of the property manager.

What does this mean for someone in a similar situation?

Someone facing urgent repairs can seek dispensation from consultation requirements if they can demonstrate safety risks and urgency.

What evidence or documents mattered?

Evidence of extensive damage and the need for immediate action was presented to support the request.

Can a decision like this be appealed?

Yes, an appeal can be made within 28 days if there are grounds to do so.

Is it worth getting a solicitor for a case like this?

It is advisable to consult with a qualified solicitor for legal advice and representation.

Official source: First-tier Tribunal (Property Chamber) headnote and full judgment reproduced from the court's public records. View on the official source ↗Summary, holding, technical summary and questions: produced by Artificial Intelligence based on the official headnote and judgment. These are VadeLab’s own material and are not the work of the Court.This decision was issued by the First-tier Tribunal (Property Chamber) and is reproduced from its published records. VadeLab is not affiliated with, and this page is not endorsed by, that court or tribunal.